Customer Ratings & Reviews
- Model:
- WH1000XM6/B
- SKU:
- 10187823
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.9 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
to a friend
Not upto the mark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use Airpods pro 2 and bought this one thinking the drivers are bigger and should sound better than the apple ones but the sound is quite ordinary.
No, I would not recommend this to a friendWish I liked them more
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if I was using them wrong or something was wrong with the pair I had but they didn’t sound the best. On top of that, because if the new hinge design, the headphones would swivel on top of my large head making them very uncomfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BlaiseB,
Thank you for providing your feedback on the WH-1000XM6. We are sorry to hear that the default sound profile and the new hinge design have not been comfortable for you. Because sound and fit are highly subjective, we would like to suggest a few adjustments within the Sony | Sound Connect app that can significantly change your experience.
To enhance your sound quality, please try these settings:
1. Switch to 'Priority on Sound Quality' Mode: This ensures the headphones utilize the highest possible bitrate for your Bluetooth connection.
2. Enable DSEE Extreme: This feature uses AI technology to reproduce the original frequency responses lost during file compression, restoring high-range clarity with high accuracy.
3. 360 Reality Audio Upmix: For a more immersive experience, enabling this for Cinema makes playback of all stereo sound sources, including streaming services, sound like spatial audio.
4. Fine-tune the Equalizer: The app includes a built-in EQ where you can manually adjust frequency bands or select presets to better align the sound profile with your specific taste. This can dramatically improve the depth and detail of your music.
Regarding the fit and comfort of the new hinge:
The new swivel mechanism is designed for flexibility, but proper positioning is key to ensuring stability. We recommend reviewing our visual guide on the best way to adjust the headband to prevent shifting during use:
Wearing the headset: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html
We appreciate your feedback and hope these steps help you enjoy your headphones.
Thank you for considering Sony!
Regards,
Dominick
Great Noise Cancellation
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product just didn’t connect to my Apple devices efficiently.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessieJ!
Thank you for sharing your feedback on the WH-1000XM6 headphones! We're glad to hear you generally like the product.
However, we're truly sorry to hear you've experienced difficulties connecting them efficiently to your Apple devices. That's definitely not the seamless experience we want for our customers and we apologize for any frustration this has caused.
Here are a few troubleshooting steps that often resolve connection issues:
-Forget and Re-pair: If you've previously tried to connect, it's often helpful to forget the device on your Apple product.
-Sometimes a simple restart of both your Apple device and your headphones can clear up minor software glitches.
-Ensure your headphones have the latest firmware. You can check for and install updates using the Sony | Sound Connect app on your Apple device.
If further assistance is needed, please don't hesitate to contact our customer support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Best regards,
Estefany
Excellent in many ways but not in comfort.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to love! Sound excellent. Features and function excellent. Build quality excellent. Comfort not so good at first they feel really good then after about an hours use had major ear and head pain.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ScottS,
Thanks so much for sharing your feedback with us. It’s awesome to hear that you’re loving the sound quality and the features of your new WH-1000XM6. We really appreciate the kind words about the build quality, too.
However, we're really sorry to hear they’re causing you some pain. That definitely shouldn't be part of the experience.
To help with comfort, we recommend adjusting the headband and ear cups to find the most comfortable fit for you. Sometimes taking short breaks or slightly loosening the headphones can also make a big difference during longer listening sessions.
Hope this helps!
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
Good but could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely good for the price, but the touch sensor works sporadically and there is room for improvement
I would recommend this to a friendNot Worth it. Don’t listen to the YT Hype.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Watched all the YouTube reviews and decided to try it out. Needless to say, I was not impressed with the audio. I tried it on my Galaxy device to get the LDAC audio codec since the iPhone doesn’t support it, but I still wasn’t impressed. Noise canceling is not as good as the videos make it seem to be. My AirPods Max sound way better in every aspect.
No, I would not recommend this to a friendUpdate issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but after the update in a month one side stopped working. Sony was helpful in replacing the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RK211,
Thank you for considering Sony products.
We're honored to hear that you appreciate the WH1000XM6 and that our team was able to assist with a replacement. We sincerely apologize for the inconvenience caused by the issue after the update. Your patience and feedback are truly valued as we continue to improve our products and services.
Best regards,
-Fred
It's decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connectivity could be better. Otherwise, a decent product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlvaroC, thank you for taking the time to share your experience with the Sony - WH1000XM6. We're very happy to hear you find them to be a decent product overall! These headphones are designed to deliver an exceptional listening experience, with industry-leading noise cancellation, rich and balanced sound, and all-day comfort. We appreciate your feedback regarding connectivity, we're always working to improve and refine performance, and your input helps us do just that. Thanks again for choosing Sony! Regards, -Dominick
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as noise canceling as their competitors. Sound leaks and the fact that I have to download an app to use them infuriates me
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AbdoulayeG,
Thank you for sharing your feedback about the Sony WH-1000XM6. We're truly sorry to hear that your experience with noise cancelation hasn't been as expected, and we truly appreciate you taking the time to let us know. Your comments about the app requirement and the sound leakage are also valuable and have been shared with our product team.
To help improve your listening experience, please try the following steps:
1. Ensure Noise Cancelation is ON - Press the NC/AMB button and run the Noise Canceling Optimizer through the Sony Headphones Connect app to tailor ANC to your fit and surroundings.
2. Check the Fit and Seal - Make sure the earcups fully cover your ears and the pads form a tight seal. Even slight gaps can reduce ANC performance and increase sound leakage.
3. Update Firmware - Use the Sony Headphones connect app to confirm your headphones have the latest firmware, as updates can enhance ANC and overall performance.
If you've tried these steps and still notice issues, you can contact our support team so they can assist you further: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate your honest feedback and the opportunity to help improve your experience with Sony.
Regards,
Dominick
Opt for a different brand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch sensor started pausing and starting music and hanging up calls. I've owned this pair for only three months. Because they're over $400 I baby these things so much - no water, no oils, no sweating... I wear them in the office for a few hours each day, no running, no banging them against stuff - they just sit on my head and in the case... I had XM5s - battery stopped charging after a year. I had a second pair of XM5s, touch sensor started acting up after a year. And then this pair starts acting up after 3 months, I shouldn't have to have a $400 annual headphone budget. I originally purchased these because of ANC and music quality - which is very, very good. But at this price point, there should be zero hardware issues for several years.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this detailed and honest feedback, DisplayName12345.
We are truly sorry to hear about the repeated issues you've experienced with our premium headphones, and especially that the touch sensor on your new WH-1000XM6 is acting up after only three months. Given the care you've taken and your long history with the WH-1000X series, your frustration is completely understandable.
You are absolutely right—at this price point, you should expect years of flawless hardware performance. We appreciate you acknowledging the very good ANC and music quality, but we apologize that the hardware reliability has not met your expectations, or ours.
We want to resolve this for you immediately. Since you're encountering an issue that impacts basic function (pausing, starting, and hanging up calls), we strongly recommend contacting our dedicated support team right away. They can guide you through specific troubleshooting steps, such as resetting the headphones or disabling the touch panel via the Sony Headphones Connect app.
Thank you again for your loyalty and for bringing this critical quality concern to our attention.
Best regards,
Gus,
Sony Social Media Team
For once Sony has Impressed
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ill start by saying I have never been a big Sony fan when it comes to Audio. But they got it right with these. First when they say that the active noise canceling is the quietest out there, its not a lie. I have used these is several different noisy environments and everytime they block out 99.9 percent of the noise. They are light weight and comfortable. They adjust in several different ways to fit your head perfectly. Volume and skips or answering the phone is done with a simple swipe of the ear piece. Sound quality is pretty amazing as well. The downloadable App for sony gives you control over the EQ, active noise canceling and several other options. They come in a very nice case for when not being used, a 3.5 to 3.5mm headphone cable for connecting to non-bluetooth devices like when on an airplane, and a usb-c to usb-c cable for charging. I have used these while mowing the lawn and could barely hear my gas powered lawn mower. Again the active noise canceling is amazing. Battery life is great, I have used these for well over 12hrs and they are still above 50% battery life. So if youre looking for a Comfortable, high sound quality pair of bluetooth headphones. Look no further.
I would recommend this to a friendDecent, wouldn’t buy again.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, swiping isnt very accurate. The 4000 verison is definitely the better option. Cheaper and more reliable. The 6000 gets dirty fast with this color if youre using it for any other needs beside studio.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Cdogg.
We appreciate your candid feedback on the WH-1000XM6 headphones. We're sorry to hear that the swiping accuracy on the touch controls isn't meeting your expectations and that you're experiencing issues with the color and material showing dirt quickly when used beyond studio environments—we agree the black option might have been a more practical choice.
We understand your comparison to the WH-1000XM4 model, and we acknowledge that different generations have their unique strengths and user experiences. Regarding the touch control responsiveness, we recommend ensuring your firmware is up to date via the Sony | Headphones Connect app, as updates can often improve performance.
If you'd like to troubleshoot the touch controls further or discuss product care for the material, please feel free to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Sincerely,
Jenn.
Buy the 5’s, cheaper for the same quality!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t impressed with the way they fit and the volume and noise cancelling wasn’t noticeably different from series 5’s. I brought them back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MrHawk,
Thank you for considering Sony products.
We're truly sorry to hear about your experience with the WH-1000XM6 headphones and that you were not impressed with the fit, volume, or noise cancellation compared to the previous model.
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Torture
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony must be endorsing reviewers as their current products are severely flawed. The XM6 have fair sound but are uncomfortable and engender poor heat dissipation…torture. Buy these overpriced cans if you are a MASOCHIST. I returned them for the Sennheiser M4. Connectivity, comfort, and sound are superior. Suffering is won by Sony.
No, I would not recommend this to a friendWish they were mpre intuitive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently got these to replace my bose and theyre not as intuitive and instantly noice cancelling as Bose. Might return
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MichelleZ,
Thank you for considering Sony products.
We're sorry to hear that your new WH-1000XM6 headphones aren't as intuitive or providing the instant noise canceling you experienced with your previous headphones. We understand this can be frustrating, and we want to help.
To help us better understand and address your concerns, please contact us at socialsupport@am.sony.com. Including details such as your specific issues, how you're using the headphones, and the model of your previous device will allow our team to provide more tailored support and work toward a solution for you.
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Cheap plasticky feel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are just awful. If you wear glasses it changes the soundstage with the ear cup struggling with your lenses. They have a very cheap plasticky feel about them. Sound stage is MEA!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi joeblowconsumer,
We understand your disappointment and sincerely apologize that the WH-1000XM6 didn't meet your expectations regarding the soundstage, plastic feel, and fit with glasses.
We know the fit with lenses can compromise the seal, impacting sound and ANC. Your feedback on the material and soundstage is valuable and will be shared with our design team. Thanks for providing us with this valuable insight.
Thanks for considering Sony products.
Best regards, Eliab
Believe it, these really are best.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM6 noise-canceling headphones represent a significant step forward in Sony’s flagship line, building on the legacy of the acclaimed XM5 with refined design, enhanced audio, and industry-leading noise cancellation. After spending considerable time with these headphones, they aim to set a new standard in the premium wireless headphone market. Priced at around $450, they compete directly with top-tier options like the Bose QuietComfort Ultra and Apple AirPods Max, offering a robust feature set for music lovers, travelers, and professionals. This review evaluates their performance, comfort, and features, weighing both strengths and weaknesses for a balanced perspective. Sound quality is a standout feature of the WH-1000XM6. Sony’s collaboration with mastering audio engineers and including a new “soft edge” dome driver delivers a balanced, detailed soundstage. The bass is controlled yet impactful, mids are clear with a slight warmth, and highs are crisp without being harsh. The 10-band equalizer in the Sony Sound Connect app allows for precise customization, making it easy to tailor the sound to genres like jazz or electronic music. However, some listeners may notice a slight treble sibilance out of the box, which can be mitigated with EQ adjustments but might bother audiophiles seeking a neutral profile. Compared to competitors like the Bowers & Wilkins Px7 S3, the XM6 offers a more dynamic and expressive sound, though it may not match the AirPods Max’s wider soundstage for certain tracks. The adaptive noise cancellation (ANC) is among the best available, powered by the HD Noise Canceling Processor QN3 and 12 microphones (up from eight in the XM5). It excels at suppressing low-end and midrange noise, such as airplane hums or office chatter, creating a near-silent listening environment. In variable noise conditions, like commuting in a bustling city, the adaptive NC optimizer adjusts seamlessly, though it lacks the manual ANC control found on Bose’s QuietComfort Ultra. Transparency mode is equally impressive, offering natural ambient sound, and call quality is exceptional, with AI beamforming ensuring straightforward voice pickup even in noisy settings. However, the ANC can feel slightly less aggressive than Bose’s for constant droning sounds, and some users may experience a subtle pressure sensation during prolonged use. Design and comfort see meaningful upgrades. The return to foldable earcups makes the XM6 more travel-friendly, fitting into a slimmer, magnetic-clasp case that’s a joy to use. The wider, asymmetrical headband and plush earpads enhance comfort for extended wear, though the faux leather earpads may feel less premium than the genuine leather on higher-end models like the Focal Bathys. Battery life remains strong at 30 hours with ANC on, and the ability to listen while charging is a welcome addition. Touch controls are intuitive, but the Sound Connect app can feel cluttered, and features like 360 Reality Audio Upmix for Cinema are underwhelming, adding artificial effects that detract from the listening experience. The lack of aptX codec support may disappoint some Android users seeking high-resolution audio over Bluetooth via that codec. Overall, the Sony WH-1000XM6 is stellar for most users, offering top-tier noise cancellation, versatile sound, and thoughtful design improvements. It shines for travel, work, and casual listening, but its $450 price tag and minor drawbacks, like the finicky spatial audio and absence of manual ANC adjustments, keep it from true perfection. That said, these really are the best you can get in the market as of this writing. If you own the XM5, the upgrades may not justify the cost, but for new buyers or those upgrading from older models, the XM6 delivers a premium experience that’s hard to beat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alan,
Thank you for choosing Sony!
We truly appreciate your insightful review of the Sony WH-1000XM6 headphones! We’re thrilled to hear that you appreciate the refined design, enhanced audio quality, and the industry-leading noise cancellation features. Your insights on the sound profile and comfort upgrades are invaluable, and we’re glad you found the adaptive noise cancellation and transparency mode impressive. We’re committed to delivering a premium listening experience, and your feedback helps us continue to improve. We hope you enjoy your headphones to the fullest!
Best regards,
-Fred
Overhyped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is mid and the mic is questionable. Not as good as Apple mic wise. Great ANC by the way and the hand gestures are awesome
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TeriT,
It's good to hear you're enjoying the great ANC and awesome hand gestures of your WH-1000XM6 headphones! We appreciate your honest feedback regarding the bass and microphone performance, as user preferences for sound profiles and mic clarity can vary. We're always working to improve our products, and insights like yours are valuable. Thanks for choosing Sony.
-Eliab
Pinched ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They hurt my ears, which is disappointing. Cool app, but I bought some Dyson OnTrac headphones to replace these and those are much more comfortable. If you’re more worried about your headphones falling off than you are about your ears being comfy, these are probably fine for you. The OnTrac isn’t as snug, but that makes it easier for me to wear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback and for highlighting both what you liked and what you found challenging with the WH-1000XM6, AlessandraF. We’re truly sorry to hear that the fit caused discomfort for your ears. Comfort is incredibly important to us, and we understand how essential it is for headphones to be enjoyable during extended wear.
The WH-1000XM6 is designed to provide a secure fit and premium audio experience. However, we recognize that headphone comfort can be very personal and can vary depending on individual preferences and head shapes. To help improve your experience, we suggest checking that the sliders are adjusted so the headband rests softly on the top of your head and the ear pads fully cover your ears without pressing against them. Ensuring the ear pads don’t bump your ears or slip off can make a significant difference in comfort. Wearing the headphones over hats or thick hair can also impact fit and sensor performance, so for best results, wear them directly on your head.
We appreciate your note about the Dyson OnTrac headphones feeling less snug. The WH-1000XM6 aims for a stable fit, which can be important for situations where headphones must stay in place, but we understand that for some, a looser fit feels more comfortable. Your feedback helps us as we continually refine our products, and we’re grateful you took the time to share your experience.
If you have any other questions about adjusting your headphones, please let us know. Thank you again for your honest review and choosing Sony.
Best regards,
Gus
Sony Social Media Team
Reseña
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery service is a little slow compared to other providers, but the product itself arrived well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DaironM,
Thank you for letting us know your experience. We hope that now that the product has arrived you can get to enjoy the fantastic features it includes such as studio-quality sound and our most advanced noise cancellation.
Thanks for considering Sony products. Have a nice day
DiegoV