Customer Ratings & Reviews
- Model:
- WH1000XM6/B
- SKU:
- 12108842
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.9 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
to a friend
Stylish, Comfortable and Great Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are like no other! When I unboxed these, I was first impressed by the durable feal, design and light weight of the headphones. Next it was easy to charge with the USB-C connection. Once charged I paired with my phone, and they immediately connected with the Sound Connect app that I already had installed from previous headphones. The app walked me through the shortcuts the headphones offer by tapping and sliding your finger along the outside of the right earpiece to pause, change the volume and change the song. The app also has many controls from ambient sound control, listening mode, equalizer, adaptive sound control, simultaneous device connect and probably my favorite feature, speak to chat. Turn the speak to chat feature on and all you must do while jamming is say, "hello" and the headphones switch to ambient mode so you can hear and have a conversation with someone. Once you stop talking for 15 seconds, you automatically go back to Noise Canceling where you can't hear a thing but your music. That is so convenient! The app will also show battery life, device settings and give you another set of controls for pause, volume, etc. the same controls you have with tapping and sliding your finger on the right earpiece that I described earlier. Once set up, start listening with great sound that can be fine-tuned to your liking with the equalizer pre-sets and custom settings. Add in the comfort of wearing these headphones for up to 30 hours with one charge, the option to connect with a cord instead of Bluetooth, and a case to store the headphones and wires and there is not much more you can ask for in a high-end noise canceling headphone. These are top of the line and worth a look!
I would recommend this to a friendAmazing ANC performance, with no ear pressure.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really solid overall audio package here. Active Noise cancelling through its extensive array of microphones makes for a great listening experience even in louder crowded environments. I took these to my collage and used them to isolate myself from the constant barrage of conversations surrounding me in one of the study spaces we have. Turning on the ANC was a near immediate separation from the environment. I could still faintly hear those closer to me, but the moment I started even quiet music All I could hear was what I intended to hear. Unlike Earbuds with ACN, there was zero feeling of pressure that often comes with noise canceling, it just suddenly made everything fade away. Absolutely amazing performance in that regard. As for as overall sound quality for music, I'm sure a more of an audiophile might pickup some specific area of weakness or strength, but to me they sound pretty good. I don't feel like any particular thing was overpowering in the default sound profile. My music felt clean and clear. I'm not one to pump up the base or anything intentionally, and I appreciate the fact that Sony didn't choose to go overboard with base boost on these out of the box. USB C charging, and the option to use an aux wire and skip the Bluetooth connection is great. If I had any complaint, it's that they aren't available in a wider selection of colors.
I would recommend this to a friendHardware is defective pausing music on its own
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While using my phone this headphones keep pausing the music and resuming on its own in about 1/2 second multiple times, just enough to ruin my music listening experience. For a $500 headphones, it's not worthit as the same issue does not occur with other headphones even from the same brand. I looked for solutions online and none of then worked, making me think that this might be a hardware related issue. I do not recommend these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, RaphaelG,
We are sorry to hear the inconveniences you are having with your unit. We'd be more than glad to help you. We will be leaving some troubleshooting steps below that you might want to try:
1. Disable "Speak-to-Chat": This feature may cause accidental pauses. Make sure it's completely off in the Sony | Headphones Connect app.
2. Disable "Pause when headphones are removed" (Wearing Detection): This sensor can sometimes be overly sensitive leading to unintended pauses. Turn it off in the app.
3. Update Firmware: Ensure your WH-1000XM6 headphones have the absolute latest firmware. Connect them to your phone via Bluetooth, open the Sony | Headphones Connect app, and check for updates.
4. Wearing Detection Interference: Ensure there's nothing obstructing the wearing detection sensors (e.g., hair, a hat, or a scarf). Also, make sure your ears are properly seated within the earcups for optimal detection.
We hope these steps come in handy. If you are still having issues, please, reach our technical support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thanks for considering Sony products, have a nice day.
-DiegoV
Sony headset review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy and not seamless connection. Other than that a great headset
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neeldesai24,
Thanks for sharing your feedback with us. We're sorry to hear about the issues you're having with the weight and connection of your WH-1000XM6 headphones. We understand how frustrating that can be, especially when you're otherwise enjoying the headset.
We appreciate you taking the time to let us know. We're always looking for ways to improve our products and customer feedback like yours is really important to us.
If you need help with troubleshooting the connection don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a Sony customer and for bringing this to our attention.
Sincerely,
Estefany
no customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is possible that this is a good product but it did not work for me, and I could not get customer support. For $450 I expert customer support.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KATHRYND,
We sincerely apologize for your frustrating experience with your WH-1000XM6 headphones and, more importantly, the difficulty you had reaching customer support. That is absolutely not the level of service we aim to provide for our premium products, and we want to help you get this resolved immediately. Please visit our official support portal to connect with a representative via chat, phone, or email so we can properly troubleshoot the issue and ensure your headphones are working as expected: https://www.sony.com/electronics/support.
Thanks for choosing Sony.
Best regards,
Eliab
Headphones for Android only unfortunately
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On an iPhone, sound was poor and not anywhere near AirPods Pro or max. The noise cancelling was similar. This probably has to do with lack of support of non Apple codecs. But disappointing nonetheless.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your insights and feedback about the WH-1000XM6 headphones when used with an iPhone, Patrick. Your observations emphasize crucial aspects regarding Bluetooth codec compatibility and the perceived sound quality in comparison to the AirPods Pro and Max.
- On iPhones, the WH-1000XM6 relies on the AAC codec for Bluetooth audio, as iOS devices do not support Sony's superior LDAC codec. This limitation is common among most third-party headphones on iOS, given that Apple restricts Bluetooth codec options to SBC and AAC. In contrast, AirPods are specifically optimized for Apple devices, which can result in differences in integration and, consequently, perceived audio quality.
- If you're using the Sony | Sound Connect (formerly Headphones Connect) app, you have the option to customize the EQ and ANC settings to suit your preferences for sound and noise cancellation. To ensure optimal performance on your iPhone, please verify that both the app and headphone firmware are fully updated.
- For wired listening with the headphone cable, make sure the plug is securely inserted to achieve the best audio quality.
Thank you once again for your valuable feedback; it aids us in understanding customer experiences and guiding future product enhancements.
Thanks for choosing Sony products!
Best regards,
Gus
Sony Social Media Team
Sound and features make these totally worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I switched to the XM6's from Beats Solo 3's. The Beats worked pretty well for me, but ive been itching to upgrade for a while. I went a bit out of my budget for these, but its been worth it. Noise Cancelling is fantastic. These block out almost everything, especially if you have music on. Literally just walked by a random giant firework going off in my neighborhood and heard nothing from it. Noise cancellation also helps the microphone when you're in calls. I can walk down the street with traffic going by and still have a conversation. This was certainly impossible with my Solos. The sound is great. It's a huge improvement from my Beats. The sound is really clear, and I can really hear each part of the song coming together (vocals, instruments, etc.) These also have 360 audio which is pretty neat. Im not sure if i need that, but I like it. I walk a lot and constantly have music going, and these are pretty comfortable. I've had no issues with how they feel when im wearing them, but I haven't gone longer than 1-2 hours at a time. They dont clamp too hard or pull on your ears or anything. They do get my ear area sweating a bit in the 90-100 degree weather I'm living in, but that's to be expected with noise cancelling. I've never been unable to use them because of this though, and it gets about as hot here as anywhere so you'll probably be fine. My only complaint is pretty minor, these aren't super comfortable resting around your neck when you'e not using them. It's fine for a little while, but certainly can't keep them there all day and forget about them like most my other over ear sets. I'm extremely happy with these and am still making excuses to use them. Most purchases the honeymoon period is pretty short, but I'm so stoked to have these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Chesterfieldkingz,
Thank you for choosing Sony!
It's wonderful to hear how much you're enjoying your new WH-1000XM6 headphones! We're especially glad to know that the noise canceling is making such a difference, whether you're enjoying your music or taking calls on the go. It sounds like a significant upgrade from your previous headphones, and we love that you're experiencing the clear sound and unique 360 Reality Audio.
We appreciate you sharing your feedback about comfort, especially for your walks. It's great that they're holding up well even in warm weather. We also value your honest thoughts on the comfort when wearing them around your neck.
Best regards,
-Fred
would not connect as microphone on windows 11 PC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned item, and purchased the apple airpod max and they are 100 times better!
No, I would not recommend this to a friendBlown away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had multiple iterations of Bose over the years, QC35s the last few years and they've been good but I always felt lacking. I tried the QC Ultra and returned as I didn't find much difference from the 35s. Picked up the Sonys today and I'm literally blown away by the audio quality with spotify. I look forward to my next trip to give them the full run on a flight. But, so far I'm extremely happy with these. Pricey, but worth it. Very comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience and for choosing the WH-1000XM6, RMAlexVA! It brings us great joy to hear you're enjoying the impressive audio quality with Spotify, as well as the comfort of your new headphones. Our team strives to deliver premium sound and a comfortable fit, so it's fantastic to know we've met your expectations—especially after your history with other brands. We look forward to hearing how they perform on your next trip. If you have any questions or need help making the most of your headphones, we're here for you. Enjoy your music and safe travels!
Thank you again for being a valued Sony customer!
Best regards,
Gus
Sony Social Media Team
Great upgrade from XM4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I fly almost every week and amazed at the difference. Upgrade is highly worth it. Sounds great, noise canceling is remarkable and super comfortable.
I would recommend this to a friendbest 5.4 bluetooth headphones, but worst mic ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wonderful options for equalizer, but youre forced to use the absolutely abyssmal microphone which sounds underwatery and garbage. the noise cancelling is bar none the best in class, and the comfort is phenomenal. but being forced to use the microphone, something that can not be passed through, is a real deal breaker. literally the worst microphone i own is on these june 2025 $450 headphones. what gives?
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your detailed feedback, Gummi. While the WH-1000XM6 is recognized for outstanding noise cancelling and comfort, we understand your frustration with the microphone quality. The current design uses integrated microphones optimized for voice and call clarity, but the performance may not match expectations for every use case—especially in noisy or dynamic environments or when compared to dedicated desktop microphones.
During calls, Bluetooth connection protocols can limit microphone bandwidth, and the Sidetone feature (which can be disabled in the Sony Sound Connect app) may further affect how your voice sounds. Unfortunately, bypassing the built-in microphone with an external mic is not supported when using the headphones wirelessly.
We suggest that you regularly update your headphones and software, ensure that your headset is selected as the input device in your call application settings, and clean the microphone area. If you are still facing issues, we genuinely value your feedback as it plays a crucial role in enhancing our products. Please reach out to us so we can investigate the issue further: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
We truly appreciate your input and are committed to making sure it is heard by our product development teams.
Thanks for choosing Sony.
Best regards,
Gus
Sony Social Media Team
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Walked in wanting to buy the Apple headphones ! Left with these I have 0 regrets and I’m an Apple person ! I love these ! Definitely worth the price! My husband was using the wet vac the other day I didn’t hear anything !
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience, RoxanaH! We are very glad to hear that you’re loving your WH-1000XM6 headphones and that the noise canceling impressed you—even during your husband's wet vac session. It's fantastic to know that you've found the switch from Apple headphones to be worthwhile, and we appreciate your trust in Sony to deliver an audio experience that exceeds expectations. Enjoy your music and moments of peace!
Thanks for choosing us!
Gus,
Sony North America Customer Support
Weezer on these headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, now I can blast weezer on high definition to suffer more effectively.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaimeB,
We're thrilled to hear you're enjoying the good sound quality of your WH-1000XM6 headphones and that you can now blast Weezer on high definition to suffer more effectively—Enjoy!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
Very muted mubled sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as clear definition of sound. Compare to xm5 more bass but causing mid/high to loose definition in certian notes. Its comfortable but lacks design that doesnt look like $400+ headphone..
No, I would not recommend this to a friendReally good noise canceling.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting a lot, and Sony still over delivered. The jump from noise canceling to ambient sound settings is night and day. Wired in sound quality is really good too.
I would recommend this to a friendIt sounds amazing especially when you set the eq
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is a creek on the ear cup so if that bothers you that might be a consideration But it's really easy to avoid
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacJ,
Thanks for your honest review and for the helpful tip about the EQ settings!
We are immensely pleased to hear that you’re loving the sound quality of your new headphones.
We also really appreciate you mentioning the slight creak in the ear cup; feedback like this is super important to us as we work to make our designs even better for everyone.
Thanks for choosing Sony headphones!
Best regards,
Estefany
All in one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant on persuing a headset for a everyday use with an active lifestyle since it doesn’t have a strong reputation. I recently had purchased the XM5 few days prior to ordering the XM6. The wider headband on the XM6 tends hold in place while running a 5k compared to the shorter head band on the XM5. In summary if your looking for a overear headphones that tends to feel apart of you even if your doing physical activities. This one might be for you.
I would recommend this to a friendAmazing Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My god these are amazing! I'd never owned a "nice" pair of headphones before, and I was blown away when I tried this on, so I had to have them. They're amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Audreyardans,
Thank you for your fantastic 5-star review of the Sony - WH1000XM6! We're so excited to hear how much you're enjoying your first premium pair of headphones. It's wonderful that the combination of incredible sound, industry-leading noise cancellation, and all-day comfort made such a strong impression on you.
Thank you for choosing Sony!
Best regards,
Dominick
Very very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market. Amazing noise canceling and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your incredible review, Luis!
We are absolutely thrilled to hear that you consider the WH-1000XM6 to be the "Best headphones on the market." That is high praise, and it’s a wonderful validation of our commitment to engineering the ultimate listening experience.
It’s especially rewarding to know that the amazing noise canceling and sound quality are exceeding your expectations. We design the 1000X series to deliver world-class performance, blocking out the world while providing audio clarity true to the artist's intent.
Thank you again for choosing Sony! Best regards, Gus, Sony Social Media Team
xm6
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far they are absolutely amazing. only used them for a day and love them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience with the WH-1000XM6, TylerJ! We're glad to hear you're loving them after just a day of use. We hope you continue to enjoy their sound quality and features. If you have any feedback or questions as you spend more time with them, please let us know. Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team