Customer Ratings & Reviews

Hi Golfingirl,

Thank you for the amazing review! We're so happy that our industry-leading noise canceling and comfortable design made your day of flying so much better. That's exactly the kind of experience we aim to deliver with the WH-1000XM6.

Thank you for choosing Sony!

Regards,
Dominick

Hi Hippy,

We are absolutely thrilled to hear that you find the WH-1000XM6 headphones to be fabulous! It's fantastic that you love the audio, can wear them comfortably for hours thanks to their light weight, and agree that the sound canceling is the "real deal." The incredible battery life is also something we're very proud of.

We sincerely apologize for the annoying issue with the frequent Bluetooth connection interruptions. We want your listening experience to be seamless!

Please open the Sony | Headphones Connect app and navigate to the Sound tab. Under the Bluetooth Connection Quality setting, please select "Priority on Stable Connection." This adjusts the data rate to prioritize a rock-solid link over maximizing sound quality, which usually eliminates interruptions.

We hope this quick change allows you to enjoy your headphones!

Thank you for choosing Sony!

Regards,
Dominick

Hi JohannA,

That's wonderful feedback! We are delighted that you find the WH-1000XM6 headphones to be a clear upgrade from the XM4 and XM5, specifically highlighting the improvements in comfort and software.

Thank you for choosing Sony!

Best regards,
Eliab

Hi Hushamsaeb,

Thank you for your 5-star review of the WH-1000XM6 headphones! We're delighted to hear that you find the noise cancellation great and the sound so clean and comfortable.

The WH-1000XM6's noise cancellation is powered by a new QN3 processor, which works with a 12-microphone system to deliver an even more effective and immersive listening experience. It's designed to block out distractions and provide a serene and comfy listening environment, so your feedback is exactly what we love to hear.

Thanks for choosing Sony, have an amazing day!
DiegoV

Thank you for your review, Tommy.

We are so pleased to hear that you are enjoying the sound quality of your new WH-1000XM6 headphones and that you consider them a very good upgrade from your previous WH-1000XM4 headphones. It's rewarding to know that we continue to deliver a high-quality listening experience for our loyal customers.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Maximilian,

Thank you for your detailed feedback on your new WH-1000XM6 headphones. We understand that sound preference which is very personal to each listener. We're pleased to hear you appreciate the great build quality and very nice case of the XM6. Your insights are valuable as we continue to evolve our audio products. Thanks for choosing Sony.
-Eliab

Hi BorisA,

Thank you for choosing Sony!

We couldn't be happier to hear that you enjoy the WH1000XM6 headphones, appreciating both their ease of use and sleek design. It’s wonderful to know they are enhancing your listening experience. Thank you for sharing your positive feedback with us.

Best regards,
-Fred

Hello Lvhotelier! Thank you for sharing your experience with the WH1000XM6 headphones. We truly appreciate your recognition of them as one of the best headphones available today, especially due to their exceptional sound quality. Your feedback on the spatial audio is invaluable to us, and we welcome any suggestions for improvement! Thanks for choosing Sony! Sincerely, -Jenn.

Hi ChaseP,

We're thrilled to hear you're loving the sound quality of your WH-1000XM6 headphones and that you feel they are worth the investment—It's great to know our products are successfully delivering a high-quality listening experience!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony North America.

Hi Mohammad,

We are glad you enjoy the sound quality but apologize that the headphones cause discomfort after an hour. Discomfort is often resolved by adjusting the fit; please try gently repositioning the headband height and earcup angle to ensure the earpads sit lightly around your ears, reducing pressure points for better comfort during long listening sessions.

Thanks for choosing Sony.

Best regards, Eliab

Hi EliS,

Thank you for your review! We're thrilled to hear you're enjoying the top-of-the-line sound quality and noise cancellation of the WH-1000XM6 headphones. We also appreciate your feedback on comfort, especially for glasses wearers.

For the most comfortable fit during long listening sessions, we recommend ensuring the headband is properly adjusted so the earcups sit snugly around your ears without putting too much pressure on your glasses' arms. Many users find that the clamping force and overall comfort improve over time with regular use.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Saphyr,

Thank you for choosing Sony!

It’s rewarding to hear that you’re enjoying the amazing sound quality and effective ANC of the WH-1000XM6 headphones! We're delighted that they’re enhancing your listening experience. Thank you for sharing your positive feedback!

Best regards,
-Fred

Hi Golfingirl,

Thanks for sharing your wonderful experience with the Sony - WH1000XM6! We're thrilled to hear they made your long flight more enjoyable. With industry-leading noise cancellation, all-day comfort, and exceptional sound quality, the WH-1000XM6 are designed to keep you immersed no matter where you are.

Thank you for trusting Sony!

Regards,
Dominick

Hi DaymionC,

We are thrilled you love the great sound quality and the return of the folding mechanism on the WH-1000XM6 headphones, and we are happy your exchanged pair is working perfectly. We sincerely apologize for the initial clicking issue but are glad the battery life is lasting you well through the work week.

Thanks for choosing Sony.

Best regards, Eliab

Hi Rigo,

That's fantastic to hear! We're delighted you find your WH-1000XM6 headphones amazing and that the music sounds top quality. It's great to know you're experiencing superior noise cancellation from the outside world. Your feedback that this is probably the best purchase you've made truly means a lot to us! Thanks for choosing Sony.
-Eliab

Hi AntC.

Thanks for the review and the 5-stars rating! Thanks for the recommendation towards the commodity on the headphones, as it is something we can definitely take in consideration for future references. We hope you can continue to enjoy the amazing sound quality and top-technology noise cancellation!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi AudioJack, thank you for taking the time to share your feedback regarding the WH-1000XM6 headphones. We sincerely apologize for any disappointment you’ve experienced with the bass performance compared to previous models. We appreciate your insights, as they help us improve our products and better serve our customers.

In addition to adjusting the equalizer settings, we recommend checking the fit of your headphones, as a snug fit can enhance bass perception. Additionally, ensuring that the headphones are fully charged can positively affect performance, as battery levels can influence sound quality.

Thank you for considering Sony products and for your thoughtful input.
Best regards,
Estefany

Thank you for your fantastic feedback, gyrlee22! It is truly wonderful to know how much you love your WH-1000XM6 headphones.

We designed these headphones with industry-leading noise cancellation and advanced audio technology to provide an immersive listening experience with exceptional sound quality. It's rewarding to hear that you are enjoying both the deep quiet and the innovative "out of ear" experience. Our goal is to make listening to your favorite content as seamless and enjoyable as possible, whether you're tuning into your surroundings or getting lost in the music.

We appreciate you choosing Sony and sharing your positive experience with us! We hope you continue to enjoy your new headphones.

Best regards,
Gus Sony Social Media Team

Hello JustinoL,

Thank you for choosing Sony!

We're elated to hear that you love your WH-1000XM6 headphones! Your appreciation for their design, quality materials, and exceptional sound means a lot to us. It’s wonderful to know they stand out among others you’ve tried, and we’re grateful to be part of your audio experience. Thank you for sharing your kind words!

Best regards,
-Fred