Customer Ratings & Reviews

Thank you for your fantastic review, Dironb!

We are absolutely thrilled to hear how much you are enjoying the WH-1000XM6 headphones! It’s incredibly rewarding to know that you are experiencing "Top notch sound and immersion" and that the quality is living up to your expectations. We especially appreciate you highlighting how the scene setting creates the perfect focused environment for "pulling up to the gym and getting started." That seamless, high-quality transition from the outside world to your workout is exactly what we strive for!

Thank you again for choosing Sony to elevate your daily routine!

Best regards, Gus, Sony Social Media Team

Thank you for sharing your feedback, Mike! It is most rewarding to hear that the WH-1000XM6 headphones have set a new standard for your listening experience. At Sony, we strive to deliver premium sound, industry-leading noise cancelling, and enhanced comfort. With our latest advancements—like next-generation processors and refined ear cushion materials—our goal is to ensure immersive, high-quality audio and long-lasting comfort for every listener. Your satisfaction confirms the value of these innovations, and we're grateful to be your choice for over-ear noise cancelling headphones.
Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hello Kpldd,

Thank you for choosing Sony!

We're excited to hear that you enjoyed the WH1000XM6 headphones on your long flight and appreciated the excellent noise cancellation. It's great to know you're exploring the advanced features like the smart conversation mode and 3D sounds. We look forward to you discovering even more benefits as you continue using them.

Best regards,
-Fred

Hi TrashMetalPanda,

We feel privileged to know you were impressed with the great Active Noise Cancellation (ANC) performance of the WH-1000XM6 headphones!

We hear your feedback regarding the sound profile and the bulkiness when worn around the neck. We want to assure you that you can easily customize the sound to your preference using the Sony Headphones Connect app. The app features a robust Equalizer (EQ) that allows you to boost bass, enhance treble, or select from various presets to create a listening profile that suits your taste.

We also appreciate your note on the design for future consideration. Thank you for choosing Sony!

Regards,
Dominick

Thank you so much for sharing your experience, Yeho! We're thrilled to hear that the WH-1000XM6 has delivered the best noise canceling you've ever experienced. The WH-1000XM6 represents Sony’s ongoing commitment to industry-leading noise cancellation, building on feedback and advanced technology from previous generations.

These headphones utilize multiple microphones and adaptive technology to tailor noise cancellation to your environment and personal fit. Features like the Auto NC Optimizer ensure optimal performance, adapting in real time to changes in your surroundings and wearing conditions. This provides exceptional noise reduction across a wide range of frequencies, letting you enjoy your music or focus deeply wherever you are.

We’re proud to see your review echo the feedback from so many users who appreciate both the comfort and the effectiveness of our latest noise-canceling models. Feedback like yours inspires us to keep pushing the boundaries of what’s possible with audio technology. If you have any favorite features or use cases to share, we'd love to hear them!

Thanks again for sharing your experience and for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Simracer,

It brings us great satisfaction to hear such a fantastic review of the WH-1000XM6 headphones! We are especially pleased that you highlight the features we focused on: comfort for long listening sessions, our industry-leading Noise Cancelling (powered by the new QN3 processor), and the intuitive, easy-to-use controls. Thank you for the high recommendation and for choosing Sony!

Regards,
Dominick

Thank you so much for sharing your feedback! We are immensely pleased to hear that you are enjoying your new WH-1000XM6 headphones and that the sound quality has impressed you. At Sony, we strive to deliver an exceptional audio experience, and it's wonderful to know that our headphones have met your needs. If you haven’t already, be sure to explore the various sound and customization features available through the Sony | Headphones Connect App to further personalize your listening experience. Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi there,

It is great to hear that overall you are satisfied with your Sony WH-1000XM6 headphones!

We appreciate you taking the time to share your feedback regarding the material and the visibility of fingerprints and oils. We continuously strive to improve our design and material choices, and we will certainly pass this specific note along to our product team for consideration in future models.

Thank you again for the 5-star rating and for choosing Sony.

Regards,
Dominick

Thank you for your feedback, JacobGW05.

We are so sorry to hear about the issues you've been experiencing with the microphone on your WH-1000XM6 headphones. This is certainly not the reliable experience we aim to deliver, and we understand your frustration, especially after trying a factory reset and firmware updates.

We want to help you get this resolved. We highly recommend contacting our support team directly. They are best equipped to troubleshoot the microphone issue and can provide you with the next steps to get this fixed.

You can connect with them at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you again for your valuable review.

Best regards, Gus, Sony Social Media Team

Thank you for sharing your feedback! We're delighted to hear that you're enjoying your WH-1000XM6 headphones, especially after making the switch from AirPods Max. We strive to deliver a premium listening experience with advanced noise cancellation and comfort, and we're glad to know the headphones are meeting your expectations. If you have any suggestions or questions about optimizing your experience, please let us know—your input helps us continue improving our products.

We truly value your preference for Sony products!

Best regards,
Gus
Sony Social Media Team

Hi NasreenA,

We're pleased to learn that your Sony headphones are very comfortable to wear—thank you so much for the thoughtful 4-star rating! While noise cancellation performance won't always stand out for every listener, we're glad the WH-1000XM6's lightweight and ergonomic design delivers such exceptional comfort during longer listening sessions.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hello Erick298,

Thank you for choosing Sony!

We're beyond pleased to hear you love your WH-1000XM6 headphones! It's wonderful to learn that you're enjoying their amazing sound quality and great noise canceling. Your experience motivates us to continue delivering high-quality products that enhance your listening experience.

Best regards,
-Fred

Hi AlekP! It's a true pleasure to hear how much you're appreciating your new WH-1000XM6 headphones!
We designed them with industry-leading noise cancellation and crystal-clear audio to deliver an exceptional listening experience.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for your wonderful feedback on the WH-1000XM6, Yoshi! We're glad to hear you are enjoying the advanced noise cancellation and comfort. At Sony, we strive to deliver an exceptional listening experience, and the WH-1000XM6 incorporates our latest noise canceling technology and ergonomic design for all-day comfort. Your input means a lot to us and inspires our continued innovation. Enjoy your music in comfort and clarity!

Thanks for choosing us!

Best regards,
Gus
Sony Social Media Team

Thank you for sharing your feedback, NathanielL! We're glad to hear that you're enjoying the WH-1000XM6 and noticing an improvement in bass compared to the previous version. Delivering exceptional sound quality is a key focus for us, and it's great to know that these enhancements made a difference in your listening experience. Your comment about them being the "best sounding headphones" is appreciated and encourages us to continue innovating for even richer audio in future models.

Thank you for choosing Sony and for your wonderful feedback—it truly motivates us to continue striving for excellence products.

Best regards,
Gus
Sony Social Media Team

Hi Beto,

Thank you for sharing your thoughts on the Sony - WH1000XM6 headphones. We're delighted to hear that you're enjoying the sound quality and noise cancellation!

We also appreciate your feedback regarding the ear cushions. We understand how frustrating it can be to have to clean them so often, and your feedback is very valuable to us. Please know that we've noted your comments and will share them with our product team for consideration.

Thank you again for taking the time to let us know how your experience has been, and for considering Sony products!

Regards,
Dominick

Hi JuanP,
Thanks so much for taking the time to share your feedback on the WH-1000XM6 headphones!
It brings us great joy to hear that they are one of the best wireless headphones you've experienced and that you love the fit, the perfect sound, and the easy connection process.

Thank you for selecting Sony!
Best regards,
Estefany

Thank you for sharing your experience with the WH-1000XM6 headphones and highlighting their great noise canceling during daily work, mysteriousbestbuy. We're glad the advanced noise canceling technology is making a positive difference in your work routine. The WH-1000XM6 is designed to deliver an immersive and comfortable experience, whether you're in a busy office or working remotely. If you ever have questions about optimizing features like noise canceling or sidetone during calls, or need support with any settings, we're here to help.

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team