Customer Ratings & Reviews
- Model:
- WH1000XM6/L
- SKU:
- 6620462
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.9 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
- Cons mentioned:Ear cup size
I wanted to love these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am an avid user of the XM4s and figured the XM6s would be an excellent upgrade. Unfortunately I was very disappointed. Where the XM4s have large, comfortable ear cups and a generously flexible head strap, the XM6s are much smaller and tighter to the point where they're actually painful to wear for extended periods of time. The battery life seems worse than my five year old XM4s as well. Finally, the build quality feels very low quality when compared to my XM4s. The way the folding mechanism is engineered places stress on the hinges and swivels while in use. The headband moves around the top of my head at will, often twisting so it's totally diagonal on top of my head. These are the most finicky headphones I have owned and they're just not for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Geoff,
We are very sorry to hear about your disappointing experience with the new WH-1000XM6 headphones. We truly appreciate your loyalty as an XM4 user and understand how frustrating it is when an upgrade doesn't live up to your expectations.
We take all feedback seriously, especially regarding comfort, build quality, and battery life. What you've described is not the experience we want for our customers, and we apologize that the WH-1000XM6s were not a good fit for you.
We would like to help you with this. Please contact our dedicated support team directly with your specific concerns. They can offer troubleshooting steps, look into potential product issues, and help you find a solution that works for you. Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Best Headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best noice cancelling headphones in the market for sure
I would recommend this to a friend Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the XM4s and everything i loved about the XM4s was upgraded with these. I wish i waited to buy these at -$20 off but i don’t regret the time I had with these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Magnumopus,
Thanks for sharing such an excellent and insightful review! We're thrilled to hear you're enjoying your WH-1000XM6 headphones so much, especially as an upgrade from the XM4s.
It's great to know that we were able to improve upon the features you already loved, and that the punchy sound and lightweight design are making them even more awesome for you.
We understand the feeling of missing a sale, but we're happy to hear you're not regretting the time you've had with them! Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Great sound quality. Terrible comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM6 headphones have great ANC and I was very impressed by the sound quality once I tuned it to my liking via the Sony app. However, I had to return the XM6 because wearing them for any extended period of time was actually hurting my ears no matter how I adjusted the fitting. They have very thin padding and the ear cups are so shallow that my ears were pressing against the ANC mics in the headphones. If I pay more than $400 for a product I prefer that it doesn't inflict pain when I use it. I decided to replace the XM6 with the Bose QC Ultra which do not quite match the XM6 when it comes to sound quality but I can wear them without any discomfort which is a great plus!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thank you for your detailed feedback on the WH-1000XM6 headphones. I'm glad you enjoyed the sound quality and ANC, but I'm very sorry to hear that the physical design caused you discomfort. Your experience is important to us, and we appreciate you bringing this to our attention.
We understand that comfort is a critical factor, especially for extended listening sessions, and it's disappointing to hear that the fit was not suitable for you. We are always working to improve our product designs, and we take all feedback, especially on comfort and ergonomics, very seriously.
While we're sad to see you return the XM6s, we're happy to hear you found a pair of headphones that you can wear comfortably.
Thanks for considering Sony products.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sounds are great, mic is not good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound in these headphones are great. However, the mic, isn’t great. I have been on calls with people from my iPhone and I have had complaints about not hearing me at all and when I have connected it to my computer, people complained that I sound far away. Also it seems to cut off while on the phone it would switch over to the iPhone speaker on its own, without me doing anything. And I don’t what it is about those headphones, but they drain my iPhone battery so bad! I only listen to music on it mainly and by noon it’s already down to 65% after starting the morning around 9:30am at 100%. So despite the new mic system, I can’t recommend these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
Thanks for the review and the detailed explanation on the issues. We are very sorry to hear about the inconveniences encountered, and we will be more than glad to help you out.
For both computer and phone issues, a simple but effective step is to perform a reset or initialization of the headphones. This can resolve various connection and performance glitches by returning the headphones to their factory settings and clearing all pairing information. You can find more information and the steps on how to complete the troubleshooting steps on the following link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856788.html
We hope this helps. In case the problem persists, we highly recommend reaching to our Technical Support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. They will be able to assist further.
Thanks for the patience, and for considering Sony products.
DiegoV
Worth every penny!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the airpod pro 2’s, these have been night and day better in every aspect. I’m heavy into the apple ecosystem but after my experience with the AirPods, I made the decision to jump ship because of quality and longevity concerns.
I would recommend this to a friendFantastic!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever owned. The surround sound feature is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crf42,
That's wonderful to hear! We are thrilled you're loving the WH-1000XM6 and are experiencing the amazing quality of the surround sound feature.
Thanks for choosing Sony.
Best regards, Eliab
May want to look else where
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was just OK. I compared it to my beats that I had and there really wasn’t much difference. The headphones themselves don’t breathe well so I felt like my head was cooking when I had them on. The noise cancellation was good, but not the best and for the price I expected a lot more. I returned them after two days.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MCMCIggy,
Thank you for taking the time to share your detailed experience with the Sony WH-1000XM6 headphones.
We are truly sorry to learn that the product's performance—specifically the sound, comfort, and noise cancellation—did not deliver the superior experience you were seeking.
We greatly appreciate you providing this specific, valuable feedback. Your comments about the sound profile, ear cup breathability, and noise cancellation have been shared directly with our product development team. This input is crucial as we continuously work to refine the design and performance of our premium audio line.
We hope to have the opportunity to provide you with a better Sony experience in the future.
Regards,
Dominick
Uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great but they're insanely uncomfortable. After about an hour the oressure on my ears becomes unbearable. I don't know who they designed these for, but clearly they didn't have human adult heads in mind. People say they loosen up over time but I've been using them daily for months and they still put way too much pressure on my ears. Way overpriced for such a lack of ergonomics.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello SeanF,
Thanks for reaching out to us about your WH-1000XM6 headphones. We're genuinely sorry to hear that you're finding them insanely uncomfortable even after months of daily use. That's definitely not the experience we want you to have.
We recommend you take a moment to review the official Sony Help Guide on how to properly wear the headset. Sometimes a very slight, specific adjustment can completely relieve pressure points.
Please check out this link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html
We sincerely appreciate you taking the time to share such detailed feedback about the comfort and ergonomics of the headphones. Receiving specific input like this is incredibly valuable to us.
Thanks for considering Sony products. We apologize for your experience.
Sincerely,
Estefany
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had good experience with everyone, wonderful customer service.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful feedback, DeniseW!
We are absolutely delighted to hear that you had a good experience with everyone and received wonderful customer service! We strive to ensure every interaction reflects our commitment to high quality, both in our products like the WH-1000XM6 headphones and in our support.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!! Going to buy my family few sets of these for Xmas!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KartikP,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the WH1000XM6 headphones so much that you plan to share them with your family for Christmas. It’s wonderful to know these headphones have made such a positive impression. Thank you for your enthusiastic support!
Best regards,
-Fred
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.He loves it always has it with him as well to school
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaP,
We are beyond pleased to hear that the WH-1000XM6 headphones are so loved that he always has them with him, even at school! It's fantastic to know they are a key part of his daily life. Thank you for sharing this wonderful feedback and for choosing Sony!
Best regards,
Dominick
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones just can’t tell how to turn the volume up on the headphones but I didn’t do any research
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenB,
We are thrilled to hear that you find the Sony WH-1000XM6 to be good headphones!
We can certainly help you with the volume control—you can use the touch control panel located on the exterior of the right earcup. To adjust the volume, simply swipe up or down with your finger across the panel.
For more details on how to use all the touch control functions, including playback and calls, please visit the guide below:
Touch Control Details: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001867598.html?search=volume%20
Thank you for choosing Sony!
Regards,
Dominick
The best noise cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had beats and Bose, these beat both of them. True noise cancellation. A little pricy but worth it in my opinion. Easy setup and use with app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephR,
Thanks for that fantastic 5-star review! We're thrilled to hear that you feel the WH-1000XM6 headphones surpass other brands you've used. It's truly rewarding to know that the noise cancellation is making such a difference for you. The HD Noise Cancelling Processor QN1 and Integrated Processor V1, working with eight microphones, are what deliver that truly immersive, distraction-free listening experience you're praising. We're also glad the setup was easy with the app!
Thanks for choosing Sony, and have a wonderful day!
DiegoV
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones to concentrate on your on world. And just listen and enjoyed.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for that fantastic review, JorgeB!
We are absolutely thrilled to hear that your WH-1000XM6 headphones are helping you "concentrate on your own world." That is the ultimate goal of our industry-leading Noise Cancellation—to let you fully "listen and enjoy" your music without distraction.
Enjoy your immersive sound experience and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Pretty solid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been looking for an over ear headset fir a while.. so many seem like, even with noise cancelling, the sound quality is still not as full or immersive as in ear buds.. these headphones ar still not quite satisfying what im looking for, but they’re the closest ive found
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LooMcSwag, thank you for your honest and thoughtful review! We're happy to hear the Sony - WH1000XM6 has come the closest to delivering the experience you've been searching for. We understand that finding the perfect balance between sound quality and comfort can be a personal journey—especially when comparing over-ear headphones to earbuds. The WH1000XM6 is designed to offer powerful, immersive audio and advanced noise cancellation, and we're very glad it stood out among your options. Thank you for choosing Sony! Best regards, -Dominick
- Pros mentioned:Sound quality
Best noise cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best if not the best noise cancellation headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user131318,
That's fantastic to hear! We're absolutely delighted to hear your WH-1000XM6 headphones have the very best noise cancellation. We strive to deliver an unparalleled listening experience. Thanks for choosing Sony.
-Eliab
Best headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony xm6 headphones just keep getting better! Been purchasing and wearing sony xm since xm2 came out and 6 by far is the best. My xm5 were always disconnecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck,
We're thrilled to hear that you're enjoying your new WH-1000XM6 headphones and that you've been a loyal customer since the XM2! It's fantastic to know that you feel they are our best model yet. We're also glad to hear that you're not experiencing the disconnection issues you had with your XM5s. We've continuously worked to improve the stability of our Bluetooth connection with each new generation, and your feedback confirms that our efforts have been successful.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and great sound. Comfortable and has metal hinges.
I would recommend this to a friend - Pros mentioned:Sound quality
Sound good. Decent app. Expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty nice headphones but a little too expensive for my liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback and for choosing the WH-1000XM6, MichaelD. We're glad to hear you like the product. We understand that price is an important factor, and we strive to deliver premium features and advanced technology to provide an exceptional listening experience. We appreciate your comments and will share them with our team for future consideration.
Best regards,
Gus
Sony Social Media Team