Customer Ratings & Reviews

Hello Anonymous,

Thanks for these fantastic five stars!

We're thrilled to hear you're enjoying the ANC (Active Noise Cancellation) and that you're experiencing even better clarity than with the XM5s. Our engineers work tirelessly to push the boundaries of audio technology!

We also appreciate you mentioning that you had some initial trouble with the AUX port but got it sorted out. We're glad it's working for you now, and if you ever encounter any further issues or have questions, please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony!

Sincerely,
Jenn.

Hello Masaki,

Thank you for choosing Sony!

We're beyond pleased to hear you're finding your WH-1000XM6 headphones to be a huge improvement! It's fantastic that you've experienced the evolution through the XM4 and XM5 models, and we're so glad you had a great purchasing experience at Best Buy too. We trust that you will enjoy your new headphones for many years to come!

Best regards,
-Fred

Thank you for taking the time to share your feedback on the WH-1000XM6, LeoB. We're glad to hear that you're enjoying the active noise cancellation feature. Your comments regarding the fit are appreciated—achieving the best sound and ANC performance does often depend on adjusting the headband for a secure and comfortable fit.

We also understand your concern about smudging. The materials used are selected for comfort and audio quality, but they can sometimes show fingerprints or marks. To help minimize this, we recommend gently wiping the headphones with a soft, dry cloth. If you need further tips or support, please don't hesitate to reach out to our customer support team.

Your input is valuable and helps us continue to improve our products and user experience.

Thanks for choosing Sony!

Gus,
Sony North America Customer Support

Hi AryasN,

Thank you for taking the time to share your feedback on the Sony - WH1000XM6! We're delighted to hear that you're enjoying the noise-canceling performance and overall sound quality.

Regarding the connection issue you mentioned, we recommend using the Sony Headphones Connect app to adjust your settings. By setting the Bluetooth connection to "Prioritize Stable Connection", you may notice improved stability, especially when paired with your TV.

We truly appreciate your review and hope this tip enhances your listening experience even further.

Thank you for choosing Sony!

Best regards,
Dominick

Hello Steve,

Thank you for choosing Sony!

We're delighted that you chose the WH-1000XM6 headphones after conducting your research. Your feedback is our top priority, and we're glad to know that you’re enjoying them. Thank you for sharing your experience with us, and we hope you continue to enjoy your listening journey!

Best regards,
-Fred

Hi JuanO,

Thanks for sharing this incredible feedback! We are absolutely thrilled to hear that you feel the WH-1000XM6 is the "best product Sony has ever released."

We've put a great deal of effort into refining the design and build of our headphones, and we're especially proud to hear your comments about the improved durability compared to the XM5. It's fantastic to know that our commitment to quality is noticed and appreciated by our customers.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi ScaryToast,

That's fantastic to hear! We're absolutely thrilled how much you're loving your new WH-1000XM6 headphones and that they've exceeded your expectations, even compared to the AirPods Max. We put a lot of effort into delivering industry-leading noise cancellation, exceptional sound quality, and all-day comfort, so your feedback truly means a lot to us. Enjoy your music!

Thanks for choosing Sony, have a great day!
DiegoV

Hi DonaldG,

Thanks for bringing this to our attention. We're sorry to hear about this highly unusual issue with your WH-1000XM6 headphones. This is not the intended behavior.

We believe the vibration from a burp may be triggering the Wearing Detection sensor. You can disable this feature in the Sony Headphones Connect app, which should prevent the headphones from automatically pausing.

If this doesn't solve the problem, please contact our support team for personalized help by visiting: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony.

Best regards,
Eliab

Hi Laloo,
It is fantastic to know that you're liking the WH-1000XM6 headphones! We really appreciate you taking the time to share your thoughts.

We're always focused on delivering the best sound quality and comfort and we're glad to hear that you feel the same way. The industry-leading noise cancellation and crystal-clear audio are key features we're proud of.

Thanks for choosing Sony!
Best regards,
Estefany

Hello Drkylec, thanks for sharing this fantastic review!

We truly appreciate your recognition of the advancements in technology and design that we've implemented in the WH1000XM6.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi Stony,

We are sorry to hear you are underwhelmed by the sound quality and are experiencing frustrating issues with the dual device connection on your WH-1000XM6 headphones. Regarding the sound, we suggest trying one of the preset EQ options in the Sony | Headphones Connect app—such as "Excited" or "Bright"—as a baseline, since the factory tuning may not suit all preferences. More importantly, to fix the random switching and audio cuts during multipoint connection, please try fully resetting the headphones first. If that doesn't stabilize the connection, the next step is to initialize (factory reset) them using the steps in the Help Guide, then re-pair your two devices to ensure a clean connection setup.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your experience, RoxanneG. We appreciate you taking the time to provide honest feedback, especially since you are comparing the WH-1000XM6 to another premium headset.

We sincerely apologize that the overall volume and noise cancellation performance isn't meeting your expectations for music listening compared to your Bose QuietComfort headphones. This is certainly not the superior audio and isolation experience we aim to deliver.

It's great to hear you love the headphones for media like shows and YouTube on your iPad. However, we want to help you get the full, powerful experience for your music as well.

Here are a few steps that can often resolve volume and noise cancellation concerns on the WH-1000XM6:

Check the "Priority on Sound Quality" Setting: Using the Sony | Headphones Connect app, check the Sound tab. If the "Bluetooth Connection Quality" is set to "Priority on Stable Connection," it can sometimes limit the maximum volume. Try changing it to "Priority on Sound Quality (LDAC)" for the highest performance.

Adjust the Equalizer (EQ): The M6 model has a customizable equalizer in the app. If the bass or mid-range is too low, the overall perceived volume will drop. Try selecting a preset like "Bright" or raising the low-to-mid frequency bands to boost the fullness and perceived volume of your music.

Ensure Proper Fit: A perfect seal is crucial for both noise cancellation and bass response (which dramatically impacts perceived loudness). If you're hearing outside noise, try adjusting the headband to ensure the earcups are completely sealed around your ears.

If the volume and isolation issues persist after checking these settings, please reach out to our Sony Product Support Team.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We can walk you through further troubleshooting steps to ensure your specific unit is performing optimally.

Thank you again for choosing Sony, and we hope we can help you turn your music experience into a "yes"!

Best regards,
Gus, Sony Social Media Team

Hi DavidR,

Thanks for the 5-star review! We're so glad to hear you're enjoying the WH1000XM6 headphones. It's great to know that they are living up to your audiophile expectations. The ability to use them with a DAC is a great feature, and it highlights a key part of their design: they are co-created with world-renowned mastering audio engineers to deliver studio-quality precision and preserve every nuance of your music, just as the artist intended.

Thanks for choosing Sony, have an amazing day!
DiegoV

Hi, JuanC,

Thanks for the review and the 5-stars rating! We are truly heartened to hear how much you are loving your brand new Sony Headphones! It is amazing to hear you are taking advantage of the top-technology features they include, such as a magnificent and enhanced Sound quality, modern and comfortable design and of course, the outstanding and even better Noise Cancelling!

Thank you for choosing Sony, have an amazing day!
-DiegoV

Hi textarheel,

We're so happy to hear that you're loving the XM6s! It's great to know you're enjoying the upgrades compared to the previous model. Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony!
-Eliab

Hi Abram, thanks so much for your awesome review! We're really happy to hear you took advantage of a great deal. These headphones are packed with our best features like the industry-leading noise canceling, crystal-clear sound, and comfortable design for all-day comfort. We really appreciate your support and thanks again for choosing Sony! Best regards, -Dominick