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Customer Ratings & Reviews

Your price for this item is $398.00
The comparable value price is $458.00

Customer reviews

Rating 4.7 out of 5 stars with 708 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 708 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great headphones. Expensive but worth the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, user719164! It is truly wonderful to know that you think the WH-1000XM6 headphones are great.

      We also appreciate your honest comment about the price. We design our flagship headphones with premium materials and our most advanced technology to deliver an exceptional listening experience with industry-leading noise cancellation. It is incredibly rewarding to hear that you feel the performance and quality are well worth the investment.

      Thanks again for choosing Sony and for sharing your valuable feedback with us!

      Best regards,
      Gus Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sony Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to these from the WH1000XM5, not happy with the upgrade. When talking on the phone it sounds like to others that I am in a bathroom, and its hard to hear me. But music and videos sound good.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CrystalL,


      We sincerely apologize that the WH-1000XM6 is not meeting your expectations for call quality, especially compared to the XM5, though we are glad the audio for music and videos is excellent.

      The muffled, 'bathroom' sound you describe on calls often relates to how your connected device handles the Bluetooth audio profile (HFP/Hands-Free Profile), which prioritizes the microphone over high-fidelity audio. To troubleshoot, please ensure your headphone firmware is fully up-to-date via the Sony | Sound Connect app, and then try a reset or full initialization of the headphones:

      Resetting the Headset (Retains settings):

      Help Guide Link: Resetting the headset (WH-1000XM6)

      Initializing the Headset (Restores Factory Settings/Deletes all pairing info):

      Help Guide Link: Initializing the headset to restore factory settings (WH-1000XM6)

      If the issue persists, particularly when connected to a computer, try selecting a different microphone input (such as your computer's built-in mic) while keeping the headphones as the speaker output. If none of these steps improve your call quality, please contact our dedicated product support team for more personalized assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US

      Thanks for choosing Sony. Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent experience totally recommend these for aanyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your recommendation, KevinC! It's a truly pleasure to hear that you’re enjoying your WH-1000XM6 headphones and appreciate you spreading the word. If you ever have any questions or need support, feel free to reach out. Enjoy your music!

      Thanks for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Sony at its best

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasnt two fond of the xm5. But the xm6s addressed almost all of my concerns. Vocal clarity is fantastic but noise canceling may still be a bit better on the QC Ultra from bose

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your detailed feedback, Matt. We're glad to hear that the WH-1000XM6 addressed many of your concerns from the XM5, especially with noticeable improvements to vocal clarity. With the XM6, Sony introduced several enhancements such as updated noise cancelling algorithms, a faster processor (claimed to be 7x faster than previous generations), and additional microphones to further improve both noise cancellation and call quality.

      At the same time, we recognize your observation that the Bose QC Ultra may still have an edge in noise cancelling for certain environments, but the XM6 aims to provide even more robust and adaptive noise cancelling—though experience can vary depending on use case and personal preference.

      We truly value direct comparisons like yours, as they help drive future improvements. If there are specific scenarios where you feel the noise cancellation could be stronger, please let us know—Sony takes user input seriously in ongoing product development.
      Thank you again for being a valued Sony customer!


      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Huge improvement over 5000

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First over the ear I've kept. Transparency mode is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Wcwomaxk,

      Thanks for the review and the 5-stars rating! It is truly wonderful to hear how much you are loving your brand new Sony Headphones! It is amazing to hear you are taking advantage of the top-technology features they include, such as a magnificent and enhanced Sound quality, modern and comfortable design and of course, the outstanding and even better Noise Cancelling and Ambient Mode!

      Thank you for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones, best noise cancelling!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, best noise cancelling I've ever used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback, YuvrajR! We're delighted to hear that you're enjoying your WH-1000XM6 headphones and finding the noise cancelling performance outstanding. Sony’s industry-leading digital noise cancelling technology is designed to significantly reduce ambient sounds—especially lower-frequency noises—allowing you to immerse yourself fully in your music, calls, or quiet time, whether you're on a plane, train, or in a busy environment. Our engineers continuously refine the noise cancelling algorithms and hardware for optimal results, and we’re thrilled that it’s making a difference in your experience. Thanks again for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    is ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    def a good choice, but at this price point all of them are good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average sound for a high price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to upgrade from my Sony - WH1000XM2, but I found the Sony XM6 sound not as good for the price. I was expecting a drastic sound quality jump, but was very disappointed. And they were not as comfortable either, I ended up returning them :(

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, MoAlaw,

      Thanks for the review. Every comment really matters to us, as Sony always strives to deliver the best quality products. Once again, we appreciate you letting us know about the situation and we will be more than glad to take the feedback in consideration for future references.

      Thanks for considering Sony products, have a nice day.
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones exceeded my expectations on every level!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Jizzle213,

      Thanks for the review and the 5-stars rating! We are truly heartened to hear how much you are loving your brand new Sony Headphones! It is amazing to hear you are taking advantage of the top-technology features they include, such as a magnificent and enhanced Sound quality, modern and comfortable design and of course, the outstanding and even better Noise Cancelling! We appreciate all the feedback and surely the comments will help us to keep striving excellence with our products.

      Thank you for choosing Sony, have an amazing day! -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Best headphones on earth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really a step above the rest best headphones I’ve had

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexM,

      That's fantastic to hear! We're absolutely thrilled you think your new Sony WH-1000XM6 headphones are "a step above the rest" and the "best you've had." Thanks so much for sharing your awesome feedback! Designed to give you the best listening experience possible. You'll enjoy industry-leading noise canceling that blocks out distractions like never before, along with incredible sound quality that lets you hear every detail in your music. Plus, your calls will be crystal clear, and the foldable design makes them super easy to take anywhere.

      Thanks for choosing Sony. Have an amazing day!
      DiegoV Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Exceptional sound quality, ANC, & telephony

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the box: • WH-1000XM6 headphones • 3.5mm single-ended (SE) audio cable (38-inch) • USB-A to USB-C charging cable (8-inch) • Carrying case Setup: Initial pairing with iPhone 15 was straightforward with or without the Sony Sound Connect app. Design: The case is sturdier than expected and the molded interior cradles the headphones securely. There is a small well with elastic cover to keep the supplied cables secure. The case is equipped with a convenient magnetic latch to keep it closed. The headphones are well made from molded plastic with soft padding on the earcups and headband. The headset features an asymmetric design that allows easy identification of left and right earpieces and slightly offsets the headband from the earcups for a comfortable and secure fit. Operation: Sony Sound Connect app includes some advanced controls: • Noise cancellation: On, Pass Through, and Off (Note: turning ANC off with the NC/ANC button on the left earpiece requires enabling on the Device settings -> System -> [NC/AMB] Button Settings menu.) • 10-band equalizer. +6 to -6 in increments of 1.0 dB • Adaptive sound control allows you to select ANC settings for ambient and voice passthrough levels based on 4 perceived activity settings, sitting, walking, running, and commuting • Bluetooth pairing was simple on iOS phone, digital audio player (DAP), smart TV, and windows laptop. Pairing mode is entered by a long press on the power button on the bottom of the left earcup. The app retains a list of paired devices and can be simultaneously connected to any two of them using the base codec supported by the connected devices. • Touch controls. The touch-pad on the right earpiece allows for multiple (and intuitive) playback and telephony functions. • Wear sensor. When enabled, playback is paused when headphones are removed and restarted when put back on. Telephony: Phone calls were excellent on both ends. The WH-1000XM6 is a great choice for teleconferences and videoconferences. ANC: ANC performance is exceptional! The background is jet black and the pass-through feature works well. Audio Quality: Frequency response and sound stage were assessed with a Hi-Res DAP with LDAC codec, flat equalization, and sharp roll-off filter (on the DAP). I prefer an uncolored frequency response appreciate the flat frequency response without thumping bass or sibilant highs. The involvement of sound engineers in the tuning of the WH-1000XM6 is readily apparent! WH-1000XM6 audio performance is excellent! Bass notes were balanced and precise (featured tracks 1, 2, 7, 11, 15, & 21). Mid-range and vocals are clear and not overshadowed by the bass (featured tracks 3, 4, 5, 6, & 14). Hi-hats and cymbal brushes were well represented and easy to hear (featured tracks 11, 12, 13, 15, & 18). The sound stage was very good. Binaural recordings, jazz, and orchestral recordings were well-presented and spacious with good instrument separation (featured tracks 16, 17, 18, 19, 20, 22, 23, & 24). Battery: Battery life is excellent. A 4-hour teleconference barely move the needle (98% to 90%) with ANC and Bluetooth. Overall: For the excellent telephony, ANC, sound quality, and wired and wireless capabilities, the WH-1000XM6 will be in my go-to headphones for long-distance air travel. ANC performance is the best I have experienced over a range of over-ear and in-ear platforms. My only critique would be the tension of the headset. I have a relatively large head (hat size 7.5 to 7.625 inches) and more than 4 hours of continuous wear was fatiguing. Featured tracks: 1. Laurence Juber: Guitar Noir: Blues De Luxe 2. Miles Davis: Kind of Blue: Flamenco Sketches 3. Nora Jones: Come Away with Me: Don’t Know Why I Didn’t Come 4. Hoff Ensemble: Quiet Winter Night: Dronning Fjellrose 5. Hoff Ensemble: Quiet Winter Night: Ville fjellgutt 6. Bonnie Raitt: Road Tested: Matters of the Heart 7. Joe Satriani, Surfing with the Alien: Echo 8. Julian Webber: Elgar Cello Concerto - Saint-Saens Cello Concerto No.1: Adagio Moderato 9. Vladimir Horowitz: Rachmaninov Piano Concerto #3: Finale: Alla breve 10. 2L Test Suite: Concerto Fantastico: Allegro Affetuoso 11. Antoine Dufour: Back & Forth (Side B): Air Ground (electronic) 12. Bill Evans: Everybody Digs Bill Evans: Minority 13. Miles Davis: Kind of Blue: Freddie Freeloader 14. Tori Amos: Crucify: Smells Like Teen Spirit 15. Dr. Chesky: Dr. Chesky’s Sensational, Fantastic, and Simply Amazing Binaural Sound Show!: Westside Blues 16. Dr. Chesky: Dr. Chesky’s Sensational, Fantastic, and Simply Amazing Binaural Sound Show!: Dancing Flute & Drum 17. Oslo String Quartet: The Shubert Connection: Schubert String Quartet No. 14 in D minor D810: III Scherzo. Allegro molto 18. Miles Davis: Kind of Blue: All Blues 19. Yoyo Ma: Elgar Cello Concerto, Op. 85; I. Adagio – Moderato (Elgar) 20. Yoyo Ma: A Gathering of Friends: John Williams Cello Concerto: Theme & Cadenza 21. Stevie Ray Vaughan: Couldn’t Stand the Weather: Tin Pan Alley 22. Yoyo Ma: The Goat Rodeo Sessions: Attaboy 23. Los Angeles Guitar Quartet: Spin: Turn to the Sea 24. Los Angeles Guitar Quartet: Spin: Night Furniture Suite

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headphones are no different than beats.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok. No better than the beats headphones. No noticable difference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback.

      We are sorry to hear that you haven't noticed a significant difference in performance with the WH-1000XM6 headphones compared to your previous experience. This is not the elevated listening experience we aim to deliver.

      We appreciate you giving them a try and for sharing your honest opinion. We will be sure to pass your comments on to our product development team as we continuously work to improve our products.

      Thank you again for being a Sony customer.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Great performance. Well worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NICE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended. Serious upgrade from my Beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DavidS,

      Thank you for choosing Sony!

      We're beyond pleased to hear that you highly recommend the WH-1000XM6 headphones and find them to be a serious upgrade from your previous pair! It's rewarding to know that our product has contributed to your enjoyment and delivered such a significant enhancement to your listening experience. Your feedback truly motivates us to continue delivering high-quality products!

      Best regards,
      -Fred sony-global

  • Rated 2 out of 5 stars

    Surprisingly underwhelming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited for these after all the hype online and glowing YouTube reviews. But the hype doesn't match the reality. The sound quality is good, but not great. Even after custom EQing the heck out of them, there's something that's still lifeless about them. You can play the same track on the Airpods Max back to back with these, and it's easy to hear how part of the track isn't as vibrant. Though it is a plus that you can customize the EQ to fit your preference. The ANC does a good job, but it's still won't delete the world around you if that's what you're looking for. Low rumbles like an airplane can go away, but things like voices or crying babies on a plane will still come through significantly. Transparency mode was hyped as being much better, but it's still just ok at best. There's a slight whirring tone whenever it's on, so you're still very aware that the sound is processed. Comparatively, the Airpods Max truly make it sound like you're not wearing anything. A few other points – Folding the headphones to get in the case would take some memorization since I kept getting it wrong over and over. The touch controls remain annoying. The earcups are shallow, and my ear slightly touches the fabric in the cup. The price plus protection is now *more* than the Airpods Max. At this price point, there's zero argument for these headphones when the APM are already a better pair.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KenanB, thank you for sharing your feedback regarding the WH-1000XM6 headphones. We truly value your insights and apologize that your experience did not live up to your expectations.

      We understand the excitement that surrounds our products and how important sound quality is to our customers. While we’re pleased to hear you found the sound quality good, we regret that it didn’t reach the level of vibrancy you were hoping for. Your feedback regarding the customizable EQ is valuable and we will continue to consider how we can enhance the audio experience further.
      We also want to ensure our Active Noise Cancellation and Transparency modes work for you. We're sorry to hear they didn't provide the immersive experience you wanted. Your observations about performance in different environments and the whirring tone in Transparency mode are important for us to address.

      We appreciate your comments on the design aspects, including the folding mechanism and touch controls. We strive to create user-friendly products and your feedback will help us improve.

      We are dedicated to restoring your confidence in our products in future releases. Your trust means a great deal to us and we are actively striving to enhance our offerings to not only match but exceed your expectations.

      Thanks for considering Sony products and for your feedback.
      Best regards,
      Stephanie Sony_US

  • Rated 5 out of 5 stars

    Sony xm6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones purchased so far very good quality and flexible

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback about the WH1000XM6, RehanN! We're thrilled to hear that you are enjoying their quality and flexibility. Delivering a high-quality audio experience and versatile features is one of our top priorities, and it's wonderful to know we've met your expectations. If you have any favorite features or suggestions for future improvements, we always appreciate hearing more from our users.

      Enjoy your new headphones and thank for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 2 out of 5 stars

    Disappointing: not an upgrade to my WH1000XM3s

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got them right before a trip. Super bass heavy, little midrange: my go to tracks for testing (Pink Floyd Time, and Led Zeppelin's Whole Lotta Love) proved to be muddy, and they lacked the snap I'd expect. A bunch of eq alterations via the app AND the phone helped but never got them to anything better than good. Noise cancelling: I was excited about the new updates as I was flying across the pacific. Unfortunately, they did not seal completely, so engine noise was quite noticeable. I could get them to seal temporarily, but they'd shift a bit then BRRRR. Swapping with my wife's XM3s showed how much better the older model was (primarily due to fit). The case seemed OK but hanging onto my travel pack (which I've done for years with my zippered case) with just a magnetic closure did not give me sense of security Needless to say, I've returned them and gone back to my quite old XM3s with Wicked Cushion ear pads.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MattN,

      Thank you for sharing such detailed and honest feedback about your experience. We truly appreciate you taking the time to explain your thoughts on the sound quality. Finding the right balance is key, and we understand your frustration with not being able to achieve the sound you expected, even after adjusting the equalizer settings.

      We also appreciate your comments on the carrying case and the magnetic closure. We understand your preference for a more secure closure for travel, and we will certainly take this into consideration for future designs.

      Thanks for considering Sony products, have a good day.
      DiegoV Sony_US

  • Rated 4 out of 5 stars

    Definitely a upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a upgrade from the previous xm5's however sometimes they slightly fold in on themselves if you don't put them on right

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, EanJ,

      Thanks for the review! We appreciate the comments towards the design, we can definitely take it in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality.

      Thanks for choosing Sony. Have a nice day!
      -DIegoV Sony_US

  • Pros mentioned:
    Comfort, Portability, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Sony does it again - So much quality sound!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been on a journey to find the best over ear headphones for me. I've gotten to the point where earbuds are not for me, except for very specific reasons (gym, working outside). Over ear headphones just feel so much more immersive and comfortable to me. I have a previous version of this series, and was very excited to get the Sony WH-1000XM6s because active noise cancellation is about as important to me as sound quality and immersion. I was impressed with the previous model I have, but I didn't like other aspects. Since traveling has become more of a priority for me, being able to pack them compactly, as well as maintaining comfort for long periods were musts, and these deliver. The fold is back! And I am impressed with how small these feel now in the case. As far as ANC is concerned, I prefer less white noise when I have them on. Some other headphones I've tried and used do a great job of ANC, but have an audible hiss to me. These do not. I don't think you can get rid of it entirely because that is the point, it cancels outside noises, but the XM6s have an uncanny quiet to them in ANC mode. I will also say the transparency on these is crazy. It really opens up sounds on the outside which is useful if I'm around the house or walking, where sounds are a safety must, but I want a great music experience. The XM6s also step up Sony's efforts for immersion with the surround sound virtualizer that I find really effective for movies and videos. I will say I do prefer standard sound for music though. Fortunately they are both here. I got the blue color and was a little worried about smudges from finger oil. I can say it isn't bad. There is some, but it's not hard to wipe and they seem to resist it somewhat. The blue is a great navy blue that is sort of understated and sharp. The controls on the right ear cup are as intuitive as past models, and I get used to swiping quickly. The sound is so good. Out of the box, I was ok with the sound, but the XM6s now have a 10-band equalizer in the app. This has allowed me to dial in my preferred sound, and I have two custom settings for two different kinds of listening. You are also able to set up profiles in the apps based on locations, so if you are at home hanging out, it detects that and sets your prescribed settings for that location. Then when you're on the move it will switch to that mode and it seems to be pretty good at detecting these events. I am actually impressed. Overall, it feels like there is intelligence in these headphones, with style, with sound, and with interactivity. I love them. Don't hesitate getting these either as a new entry into Sony sound or as an upgrade. These will be my new headphones for a while!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Fading sound scale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones had great vocals and battery life but the further you went down in frequency the more unstable it was along with almost no bass the swivels were also way to loose to stay on your head.

    No, I would not recommend this to a friend