Customer Ratings & Reviews

Hello MatthewS,
Thanks for sharing your review! We are thrilled to hear that your new WH-1000XM6 headphones are making a difference during your travels. We really appreciate the recommendation.

The WH-1000XM6 features our most advanced Auto NC Optimizer, which automatically adjusts the noise canceling based on your environment. It also includes ultra clear call quality thanks to redesigned microphones and a long lasting battery that keeps the music going for even the longest international flights.

Thank you for choosing Sony!
Best regards,
Estefany

Thank you for your absolutely epic review, RebekahQ!

We are thrilled to hear that you consider the WH-1000XM6 to be "best in class." It's rewarding to know that you are enjoying the combination of the very sleek design and the exquisite sound quality.

It's the highest compliment when a customer loves a product enough to buy a second pair! Thank you for choosing Sony for both you and your husband.

Best regards, Gus, Sony Social Media Team

Hi Shay,

We’re glad to hear you’re finding the WH-1000XM6 to be a stable and secure fit! To address the volume levels, we recommend checking the "Sound" tab in the Sony | Sound Connect app to ensure the "Volume Liaison" or safety limiters aren't capping your output, and you can also use the equalizer to boost specific frequencies to your liking. Regarding the "gaps" in the ear cups and sweat exposure, please note that these headphones are not officially IP-rated for water or sweat resistance; we recommend wiping them down after use and ensuring a snug headband adjustment to maintain the best acoustic seal for the noise canceling to function optimally.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the wonderful review, WilberS!

We are absolutely delighted to hear that you are enjoying the excellent technology of your WH-1000XM6 headphones.

It's fantastic that you are benefiting from the superior call quality and that our industry-leading noise cancellation is effectively isolating both your environment and the person you're speaking to, allowing for perfectly clear conversations.

Thanks for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hello Josh, thanks for taking the time to leave this fantastic review! We are immensely pleased to hear that you appreciate the improved sound experience the WH1000XM6 delivers! We can't be more happy to learn that you like the partially fold –simple but fancy! Thanks for choosing Sony! Sincerely, -Jenn.

Hi MANORANJANL,

That's wonderful feedback! We are delighted to know that the new headband design and padding have made a noticeable difference in comfort for your longer listening sessions.

Thanks for choosing Sony. Best regards, Eliab

Hello RyanC,

Thank you for choosing Sony!

We're honored to hear that the WH1000XM6 headphones are the best sounding you've ever experienced and that you would purchase them again. Your loyalty means a great deal to us, and we’re proud to provide products that deliver exceptional audio quality and enjoyment.

Best regards,
-Fred

Hi JoseO,

It's a true pleasure to hear that you find the WH-1000XM6 headphones fantastic! We are delighted that the noise cancellation works flawlessly for you, achieving that perfect silent environment when you put them on. Thank you for your review and for trusting Sony!

Best regards,
Dominick

Hi GameGirl,

It is great to hear that you are loving the crisp sound quality and the customizable adjustments on your new headphones. We designed them to give you complete control over your listening experience, so it is wonderful to know they are delivering exactly what you were looking for.

Thank you for choosing Sony to elevate your daily audio experience.

Best regards,
Dominick

Hi MicheleLeung,

We are thrilled to hear that your husband is enjoying his new WH-1000XM6 and that they have become his go-to companion for those frequent work flights. It is wonderful to know that our noise-canceling technology is making his travel experience more enjoyable!

Thank you for choosing Sony to celebrate such a special occasion and for welcoming us into your family's travel routine.

Regards,
Dominick

Hi JungimS

What a perfect graduation gift! We're absolutely thrilled to hear your son is loving his WH-1000XM6 headphones. It's incredibly rewarding to know that the superior sound quality and advanced noise-canceling features are making such a difference for him, and we appreciate him spreading the word!

Thanks for choosing Sony, have a great day!
DiegoV

Hi Juddr,

We're so glad to hear that. Thank you for rating your Sony headphones 5 stars! The noise cancellation you highlighted really showcases just how immersive your listening experience can be, and it's wonderful that the transparency mode feels so natural to you. Your feedback about hearing nothing from the outside world—and yet having the option to let life in when needed—captures what makes these headphones truly special.

Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.

Thank you so much for taking the time to share your experience with the WH-1000XM6, Alex. Your feedback is incredibly valuable and helps us improve.

We’re glad to hear you’re enjoying the sound quality and finding the customizable bass and advanced noise cancellation features meeting your expectations. The portability is something many of our users love as well, and we’re happy that stands out for you.

We’re sorry to hear the fit isn’t as comfortable as you’d hoped, especially compared to your previous Bose headphones. The WH-1000XM6 uses new, softer synthetic leather and padding designed to improve comfort and acoustic isolation. However, we know fit and comfort are very personal, and some users might find the headband or earcups a bit snug out of the box. The padding can soften a bit over time, but if you continue experiencing discomfort, adjustable sliders and rotating earcups may help you find a more relaxed fit. If it doesn’t improve, our support team is happy to assist with tips or explore options.

Regarding price, we understand your expectations. The WH-1000XM6 is packed with the latest audio processing, adaptive sound controls, and industry-leading noise cancellation, but we recognize value is more than features—it’s about your overall experience. We’re always working to balance new technology and premium materials with the best value for our customers.

If you have specific feedback or ideas on how we could improve comfort or better meet your expectations, please share them with us. Your input directly shapes future updates and designs.

Thank you again for your insights and for being part of our community.

Best regards,
Gus
Sony Social Media Team

Hello LizC!
Thank you so much for sending in your feedback on the WH-1000XM6.
We are delighted to hear that you find them great to wear everywhere and that the noise canceling is one of the best you've experienced!

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hi Santiago,

Thank you for the wonderful feedback! We're thrilled to hear that you love your new WH-1000XM6 headphones and had such a fast, positive experience with the store team.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Angel3366,

We are really happy to hear that you are enjoying the superb sound quality of your Sony WH-1000XM6 headphones! It's rewarding to know that you find they offer the best in terms of style, functionality, and comfort, making them a purchase worth the price point.

Thanks for making Sony part of your listening experience!

Regards,
Dominick

Hi 2013Harley,

Thanks for sharing such a fantastic review of your WH-1000XM6 headphones. We're delighted to hear you're enjoying their outstanding sound quality and that they've made such a positive difference in your music-listening experience!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hello TillyWilly,

Thank you for choosing Sony!

It brings us great joy to hear that the WH1000XM6 headphones are delivering excellent sound and that your son was so excited to receive them. Moments like these inspire us to continue crafting products that create memorable experiences for families.

Best regards,
-Fred