Customer Ratings & Reviews

Hi Simracer,

It brings us great satisfaction to hear such a fantastic review of the WH-1000XM6 headphones! We are especially pleased that you highlight the features we focused on: comfort for long listening sessions, our industry-leading Noise Cancelling (powered by the new QN3 processor), and the intuitive, easy-to-use controls. Thank you for the high recommendation and for choosing Sony!

Regards,
Dominick

Thank you for your feedback, JacobGW05.

We are so sorry to hear about the issues you've been experiencing with the microphone on your WH-1000XM6 headphones. This is certainly not the reliable experience we aim to deliver, and we understand your frustration, especially after trying a factory reset and firmware updates.

We want to help you get this resolved. We highly recommend contacting our support team directly. They are best equipped to troubleshoot the microphone issue and can provide you with the next steps to get this fixed.

You can connect with them at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you again for your valuable review.

Best regards, Gus, Sony Social Media Team

Hi TrashMetalPanda,

We feel privileged to know you were impressed with the great Active Noise Cancellation (ANC) performance of the WH-1000XM6 headphones!

We hear your feedback regarding the sound profile and the bulkiness when worn around the neck. We want to assure you that you can easily customize the sound to your preference using the Sony Headphones Connect app. The app features a robust Equalizer (EQ) that allows you to boost bass, enhance treble, or select from various presets to create a listening profile that suits your taste.

We also appreciate your note on the design for future consideration. Thank you for choosing Sony!

Regards,
Dominick

Hi there,

It is great to hear that overall you are satisfied with your Sony WH-1000XM6 headphones!

We appreciate you taking the time to share your feedback regarding the material and the visibility of fingerprints and oils. We continuously strive to improve our design and material choices, and we will certainly pass this specific note along to our product team for consideration in future models.

Thank you again for the 5-star rating and for choosing Sony.

Regards,
Dominick

Thank you for your wonderful feedback on the WH-1000XM6, Yoshi! We're glad to hear you are enjoying the advanced noise cancellation and comfort. At Sony, we strive to deliver an exceptional listening experience, and the WH-1000XM6 incorporates our latest noise canceling technology and ergonomic design for all-day comfort. Your input means a lot to us and inspires our continued innovation. Enjoy your music in comfort and clarity!

Thanks for choosing us!

Best regards,
Gus
Sony Social Media Team

Hi AlekP! It's a true pleasure to hear how much you're appreciating your new WH-1000XM6 headphones!
We designed them with industry-leading noise cancellation and crystal-clear audio to deliver an exceptional listening experience.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Student!
We are thrilled to hear you’re enjoying the excellent sound and noise cancellation of the WH-1000XM6, along with the comfortable ear pads.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for sharing your feedback, NathanielL! We're glad to hear that you're enjoying the WH-1000XM6 and noticing an improvement in bass compared to the previous version. Delivering exceptional sound quality is a key focus for us, and it's great to know that these enhancements made a difference in your listening experience. Your comment about them being the "best sounding headphones" is appreciated and encourages us to continue innovating for even richer audio in future models.

Thank you for choosing Sony and for your wonderful feedback—it truly motivates us to continue striving for excellence products.

Best regards,
Gus
Sony Social Media Team

Hi Maverick8x8,

We are thrilled to hear that the upgrade from your XM3 has been such a success. It’s great to know that the new foldable design, improved battery life, and refined fit on the WH-1000XM6 are hitting the mark for you.

Thanks for choosing Sony.

Best regards, Eliab

Hi OccasionalBuyer,

We are sorry to hear that your experience with the WH-1000XM6 has not met your expectations, especially after moving from the XM5. The issues you described—poor sound quality, a "toy-like" microphone, and random shutdowns—are certainly not typical of this model, which features an upgraded QN3 processor and 12-microphone system for improved clarity. We recommend disabling the "Automatic Power Off" setting in the Sony Sound Connect app to address the shutdowns and performing a factory reset (holding the power and noise-canceling buttons for 10 seconds) to resolve potential software glitches affecting the audio; however, if the issues persist, it is very likely you have a defective unit and we encourage you to utilize your warranty for a replacement. Thanks for choosing Sony.

Best regards, Eliab

Hi NasreenA,

We're pleased to learn that your Sony headphones are very comfortable to wear—thank you so much for the thoughtful 4-star rating! While noise cancellation performance won't always stand out for every listener, we're glad the WH-1000XM6's lightweight and ergonomic design delivers such exceptional comfort during longer listening sessions.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Thank you for sharing your experience with the WH-1000XM6 headphones and highlighting their great noise canceling during daily work, mysteriousbestbuy. We're glad the advanced noise canceling technology is making a positive difference in your work routine. The WH-1000XM6 is designed to deliver an immersive and comfortable experience, whether you're in a busy office or working remotely. If you ever have questions about optimizing features like noise canceling or sidetone during calls, or need support with any settings, we're here to help.

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Thank you for the fantastic review, HaithamH!

We are absolutely thrilled to hear that you are enjoying the WH-1000XM6 headphones! It's rewarding to know that you find the sound quality fantastic, the fit easy, and the carrying box convenient for storage.

We appreciate you choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you so much for your kind words about the WH-1000XM6, AraceleJ! We're thrilled to hear you're enjoying the best-in-class sound quality and all-around performance. Sony is committed to delivering an exceptional listening experience, with industry-leading noise cancellation and advanced audio technology designed for your comfort and satisfaction. Your feedback motivates us to keep raising the bar for headphone innovation and quality.

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hello AngelaB,

Thank you for choosing Sony!

We're elated to hear that your son loves the WH1000XM6 headphones so much. It’s wonderful to know they have made such a positive impact and are being enjoyed to the fullest. We appreciate you sharing this joy with us and hope they continue to deliver exceptional sound and comfort for him.

Best regards,
-Fred

Hi YasmineC,

That's absolutely fantastic to hear! We're delighted you feel the WH-1000XM6 was the best decision, and we appreciate you recognizing their superior performance. Enjoy your exceptional listening experience!
Thanks for choosing Sony.
-Eliab