Customer Ratings & Reviews

Hi JuanO,

Thanks for sharing this incredible feedback! We are absolutely thrilled to hear that you feel the WH-1000XM6 is the "best product Sony has ever released."

We've put a great deal of effort into refining the design and build of our headphones, and we're especially proud to hear your comments about the improved durability compared to the XM5. It's fantastic to know that our commitment to quality is noticed and appreciated by our customers.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi ScaryToast,

That's fantastic to hear! We're absolutely thrilled how much you're loving your new WH-1000XM6 headphones and that they've exceeded your expectations, even compared to the AirPods Max. We put a lot of effort into delivering industry-leading noise cancellation, exceptional sound quality, and all-day comfort, so your feedback truly means a lot to us. Enjoy your music!

Thanks for choosing Sony, have a great day!
DiegoV

Hello Drkylec, thanks for sharing this fantastic review!

We truly appreciate your recognition of the advancements in technology and design that we've implemented in the WH1000XM6.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi DonaldG,

Thanks for bringing this to our attention. We're sorry to hear about this highly unusual issue with your WH-1000XM6 headphones. This is not the intended behavior.

We believe the vibration from a burp may be triggering the Wearing Detection sensor. You can disable this feature in the Sony Headphones Connect app, which should prevent the headphones from automatically pausing.

If this doesn't solve the problem, please contact our support team for personalized help by visiting: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony.

Best regards,
Eliab

Hi Laloo,
It is fantastic to know that you're liking the WH-1000XM6 headphones! We really appreciate you taking the time to share your thoughts.

We're always focused on delivering the best sound quality and comfort and we're glad to hear that you feel the same way. The industry-leading noise cancellation and crystal-clear audio are key features we're proud of.

Thanks for choosing Sony!
Best regards,
Estefany

Hi, JuanC,

Thanks for the review and the 5-stars rating! We are truly heartened to hear how much you are loving your brand new Sony Headphones! It is amazing to hear you are taking advantage of the top-technology features they include, such as a magnificent and enhanced Sound quality, modern and comfortable design and of course, the outstanding and even better Noise Cancelling!

Thank you for choosing Sony, have an amazing day!
-DiegoV

Hi DavidR,

Thanks for the 5-star review! We're so glad to hear you're enjoying the WH1000XM6 headphones. It's great to know that they are living up to your audiophile expectations. The ability to use them with a DAC is a great feature, and it highlights a key part of their design: they are co-created with world-renowned mastering audio engineers to deliver studio-quality precision and preserve every nuance of your music, just as the artist intended.

Thanks for choosing Sony, have an amazing day!
DiegoV

Thank you for sharing your experience, RoxanneG. We appreciate you taking the time to provide honest feedback, especially since you are comparing the WH-1000XM6 to another premium headset.

We sincerely apologize that the overall volume and noise cancellation performance isn't meeting your expectations for music listening compared to your Bose QuietComfort headphones. This is certainly not the superior audio and isolation experience we aim to deliver.

It's great to hear you love the headphones for media like shows and YouTube on your iPad. However, we want to help you get the full, powerful experience for your music as well.

Here are a few steps that can often resolve volume and noise cancellation concerns on the WH-1000XM6:

Check the "Priority on Sound Quality" Setting: Using the Sony | Headphones Connect app, check the Sound tab. If the "Bluetooth Connection Quality" is set to "Priority on Stable Connection," it can sometimes limit the maximum volume. Try changing it to "Priority on Sound Quality (LDAC)" for the highest performance.

Adjust the Equalizer (EQ): The M6 model has a customizable equalizer in the app. If the bass or mid-range is too low, the overall perceived volume will drop. Try selecting a preset like "Bright" or raising the low-to-mid frequency bands to boost the fullness and perceived volume of your music.

Ensure Proper Fit: A perfect seal is crucial for both noise cancellation and bass response (which dramatically impacts perceived loudness). If you're hearing outside noise, try adjusting the headband to ensure the earcups are completely sealed around your ears.

If the volume and isolation issues persist after checking these settings, please reach out to our Sony Product Support Team.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We can walk you through further troubleshooting steps to ensure your specific unit is performing optimally.

Thank you again for choosing Sony, and we hope we can help you turn your music experience into a "yes"!

Best regards,
Gus, Sony Social Media Team

Hi textarheel,

We're so happy to hear that you're loving the XM6s! It's great to know you're enjoying the upgrades compared to the previous model. Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony!
-Eliab

Hi Stony,

We are sorry to hear you are underwhelmed by the sound quality and are experiencing frustrating issues with the dual device connection on your WH-1000XM6 headphones. Regarding the sound, we suggest trying one of the preset EQ options in the Sony | Headphones Connect app—such as "Excited" or "Bright"—as a baseline, since the factory tuning may not suit all preferences. More importantly, to fix the random switching and audio cuts during multipoint connection, please try fully resetting the headphones first. If that doesn't stabilize the connection, the next step is to initialize (factory reset) them using the steps in the Help Guide, then re-pair your two devices to ensure a clean connection setup.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Abram, thanks so much for your awesome review! We're really happy to hear you took advantage of a great deal. These headphones are packed with our best features like the industry-leading noise canceling, crystal-clear sound, and comfortable design for all-day comfort. We really appreciate your support and thanks again for choosing Sony! Best regards, -Dominick

Thank you for your review, user719164! It is truly wonderful to know that you think the WH-1000XM6 headphones are great.

We also appreciate your honest comment about the price. We design our flagship headphones with premium materials and our most advanced technology to deliver an exceptional listening experience with industry-leading noise cancellation. It is incredibly rewarding to hear that you feel the performance and quality are well worth the investment.

Thanks again for choosing Sony and for sharing your valuable feedback with us!

Best regards,
Gus Sony Social Media Team

Thank you so much for sharing your recommendation, KevinC! It's a truly pleasure to hear that you’re enjoying your WH-1000XM6 headphones and appreciate you spreading the word. If you ever have any questions or need support, feel free to reach out. Enjoy your music!

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi, Wcwomaxk,

Thanks for the review and the 5-stars rating! It is truly wonderful to hear how much you are loving your brand new Sony Headphones! It is amazing to hear you are taking advantage of the top-technology features they include, such as a magnificent and enhanced Sound quality, modern and comfortable design and of course, the outstanding and even better Noise Cancelling and Ambient Mode!

Thank you for choosing Sony, have an amazing day!
-DiegoV

Thank you for your feedback, YuvrajR! We're delighted to hear that you're enjoying your WH-1000XM6 headphones and finding the noise cancelling performance outstanding. Sony’s industry-leading digital noise cancelling technology is designed to significantly reduce ambient sounds—especially lower-frequency noises—allowing you to immerse yourself fully in your music, calls, or quiet time, whether you're on a plane, train, or in a busy environment. Our engineers continuously refine the noise cancelling algorithms and hardware for optimal results, and we’re thrilled that it’s making a difference in your experience. Thanks again for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Thank you for sharing your detailed feedback, Matt. We're glad to hear that the WH-1000XM6 addressed many of your concerns from the XM5, especially with noticeable improvements to vocal clarity. With the XM6, Sony introduced several enhancements such as updated noise cancelling algorithms, a faster processor (claimed to be 7x faster than previous generations), and additional microphones to further improve both noise cancellation and call quality.

At the same time, we recognize your observation that the Bose QC Ultra may still have an edge in noise cancelling for certain environments, but the XM6 aims to provide even more robust and adaptive noise cancelling—though experience can vary depending on use case and personal preference.

We truly value direct comparisons like yours, as they help drive future improvements. If there are specific scenarios where you feel the noise cancellation could be stronger, please let us know—Sony takes user input seriously in ongoing product development.
Thank you again for being a valued Sony customer!


Best regards,
Gus
Sony Social Media Team

Hi CrystalL,


We sincerely apologize that the WH-1000XM6 is not meeting your expectations for call quality, especially compared to the XM5, though we are glad the audio for music and videos is excellent.

The muffled, 'bathroom' sound you describe on calls often relates to how your connected device handles the Bluetooth audio profile (HFP/Hands-Free Profile), which prioritizes the microphone over high-fidelity audio. To troubleshoot, please ensure your headphone firmware is fully up-to-date via the Sony | Sound Connect app, and then try a reset or full initialization of the headphones:

Resetting the Headset (Retains settings):

Help Guide Link: Resetting the headset (WH-1000XM6)

Initializing the Headset (Restores Factory Settings/Deletes all pairing info):

Help Guide Link: Initializing the headset to restore factory settings (WH-1000XM6)

If the issue persists, particularly when connected to a computer, try selecting a different microphone input (such as your computer's built-in mic) while keeping the headphones as the speaker output. If none of these steps improve your call quality, please contact our dedicated product support team for more personalized assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for choosing Sony. Best regards,
Eliab

Hi, Jizzle213,

Thanks for the review and the 5-stars rating! We are truly heartened to hear how much you are loving your brand new Sony Headphones! It is amazing to hear you are taking advantage of the top-technology features they include, such as a magnificent and enhanced Sound quality, modern and comfortable design and of course, the outstanding and even better Noise Cancelling! We appreciate all the feedback and surely the comments will help us to keep striving excellence with our products.

Thank you for choosing Sony, have an amazing day! -DiegoV