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Customer reviews

Rating 4.7 out of 5 stars with 868 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 868 reviews
  • Rated 5 out of 5 stars

    The Best All Around Wireless Headphone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best pair of headphones I have ever had. I hate the price tag but others around this price really do not compare. The comfort without sacrificing sound quality. Bigger Framed Glasses do causes irritation after multiple hours (2+)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reilly,

      Thank you for the feedback. I've adjusted the previous reply to be shorter while still addressing all your points:

      We are thrilled you love the WH-1000XM6 headphones! We apologize that wearing them with your larger framed glasses causes irritation after extended use. To address the pressure, try adjusting your glasses' arms to rest higher or lower on the ear padding, or gently stretch the headband over a few books overnight to slightly reduce the clamping force.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Even better than XM5's

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    XM6's build upon all of the greatness of the XM5 but does it better. Noise cancelling seems better, the new cafe feature is great and they feel like an overall firmer clamping pressure for better seal. Best feature is the ability to now fold them for better storage and transportation, though, they can be a bit difficult to make them fit in their case, a little extra room may have been nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andpaul657! Thank you so much for taking the time to share your thoughts on the WH-1000XM6 headphones! It brings us great joy to hear that you appreciate the enhancements we've made from the XM5 model. We're thrilled that you noticed the improved noise-canceling capabilities.
      We appreciate your feedback regarding the fit of the case. Your insights are invaluable to us as we continually strive to enhance our products.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    One and done

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To make a long story short, I literally tried 10 other brands. They did meet up to my expectation, but the Sony this is where I wanna be the fit the sound the noise, cancellation and even the pauses for you remove the headphones. I am very satisfied. I’m going to get my wife a pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Edward,

      We're so glad to hear that after trying other brands, you found our WH-1000XM6 headphones to be the perfect fit for you! It's fantastic to know you're very satisfied with the sound, noise cancellation, and smart features. We truly appreciate your high praise and are thrilled to hear you're getting a pair for your wife. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    XM6 really good for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade from the XM4, it’s been great so far, comfortable enough, and sounds great. Only some minor issues. It’s not as comfort as my Bose quietcomfort ultra. It would also be nice to be able to adjust the ambient sound level. Connect to multiple devices works well, but I am still looking for the options not to start music when connected to my iPhone. That’s kind of annoying. Nothing is perfect but it’s very very nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NYCman,

      Thank you for your valuable feedback on your new XM6 headphones.

      We're glad to hear they've been a great upgrade from your XM4's outstanding sound quality and comfortable design.

      We also appreciate you highlighting the areas where we can improve. Your feedback on the comfort compared to other headphones in the market and the desire to adjust the ambient sound level is incredibly helpful. Please make sure to download the Sony Headphones Connect App to explore all the customizable settings available!

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Worth the Upgrade!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the Xm5s for about 3 years and they have been wonderful but man the difference from xm5 to the xm6 is just crazy. A lot more comfortable I’d say the case is a lot better as the headphones fold. Best noise cancelation on any by far. I’d say it’s better than the AirPods Max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kartier,

      Thanks for sharing your experience! It's fantastic to hear that the WH-1000XM6 has been such a major upgrade for you, even coming from the excellent XM5s.

      You've highlighted some of the key improvements we focused on with this model, including the enhanced comfort and the return to a folding case design. We know the folding feature was highly requested by our customers, and it's great to hear that you appreciate the change.

      And thank you for the feedback on the noise cancellation. It's a huge point of pride for us, and hearing that you consider it the "best by far" is a fantastic compliment.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Comfortable, amazing sound quality and easy to pair with devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MartinH,
      Thanks so much for sharing your review!
      We are thrilled to hear that you’re having such a good experience with your new WH-1000XM6 headphones. It’s great to know they feel comfortable on your ears and that you found the setup process to be nice and easy.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Worth every penny.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever. The sound quality and noise cancellation make these top tier headphones. The price point is high because the quality is even higher. They’re lightweight, and stay on my head without giving me a headache. Definitely would recommend as gym headphones or workout headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ContraryCandice,

      Thank you for choosing Sony!

      It makes us really happy to hear that you're loving the WH1000XM6! Your feedback about the sound quality, noise cancellation, and comfort truly highlights what we aim to deliver. We know the price is an investment, and it’s wonderful to hear that the performance and design make it worthwhile for you—especially as a go-to choice for workouts. Thanks so much for the recommendation and for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Solid Upgrade from XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I 100% recommend this even if you have the XM5. Huge upgrade on the noise cancellation on the plane. Clamping force is a bit stronger with this one which is really nice, doesn't slip off when I am working out. First day or so my ear was a bit uncomfortable which had me worried but once it "broke in" its been smooth sailing and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Salman,

      That's absolutely fantastic to hear! We're thrilled you're loving your new WH-1000XM6. It's great to know you're experiencing that huge upgrade in noise cancellation, especially on the plane – that's precisely what we aim for with our industry-leading technology. And we're glad the slightly stronger clamping force is benefiting your workouts by keeping them secure. It's also good to hear that initial discomfort resolved itself, leading to smooth sailing and very comfortable wear.

      Thanks for choosing Sony, have a fantastic day!
      DiegoV Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best value, Top tier quality, Unique features

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is top notch. Noise cancelling and ambient sound (transparency mode) has improved significantly from the previous model. They're very comfortable, travel case is unique with the magnetic locking mechanism, and the customizable EQ is awesome! Lastly, they work great as a Playstation headset but an external mic would be required.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris, we're excited to hear you're enjoying the new Sony - WH1000XM6. From the top-tier sound quality and upgraded noise-canceling to the enhanced ambient sound mode, it's great to know the improvements from the previous model are making a real difference. We're also happy you're enjoying the comfort, the unique travel case design, and the customizable EQ which is perfect for tailoring your audio the way you like it. And it's awesome to hear they work great as PlayStation headsets! Thank you so much for choosing Sony. Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that i can get up to 30 hrs of battery life, switch between noise canceling and ambient aware with a press of a button, controle the volume and skips all on the same side

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Miguel,

      Thank you for choosing Sony!

      We're elated to hear that you’re enjoying your WH1000XM6 headphones! It’s great to know the long battery life, easy switching between noise canceling and ambient modes, and convenient controls are enhancing your listening experience. Your detailed feedback helps us understand what truly matters to our users, and we appreciate you sharing it with us. Thank you for your support!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Comfortable, amazing sound quality and the noise canceling is really good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, RandolphO!

      We are so happy to hear that you love your WH-1000XM6 headphones! It is wonderful to know that you are finding them comfortable and enjoying the amazing sound quality and noise canceling.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sturdy, Comfortable, Top-Tier Sound Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're sturdy, feels very comfortable, the sound quality is top-tier, and the case it comes in is of great quality as well! Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Emre,

      Thank you for choosing Sony!

      We're elated to hear that you’re enjoying the WH-1000XM6! It’s wonderful to know the comfort, sturdy build, and top-tier sound quality are making a positive impact, and that the case adds to your experience. Your recommendation means a lot to us—thank you for sharing your feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones For Flights

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony over ear headphones are the best ones I have ever purchased. For people traveling for work this one are a must!!!! The noise canceling is amazing !!!!! However the comfort of them makes them special.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JCBC,

      That's incredible to hear! We are so pleased the WH-1000XM6 headphones are the best you have ever owned. We engineered them specifically for travelers and professionals, and we're especially proud that you find both the amazing noise canceling and the superior comfort special.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Yes Yes & Yes

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok I’m 53, have an iphone and have been a bose fan for YEARS!!! To keep it in perspective, I still have my Bose Ultra earbuds and will never leave. Ive tried every earbud on the market and none come close to the bose for sound, NC, and comfort. The talking is less to be desired but the gen 2 are to be relased later this week and they claim to have fixed the issue. Now onto the Sony XM6. These are by far the best over ear headphones on the market. You’ve probably researched all the reviews on youtube and they are correct. The only thing I would add is to find YOUR best suited EQ settings. This is extremely important. I followed this one guy on IG and he shared his setting and I ‘liked’ the XM6 before the adjustment, now afterwards I will confirm these are a perfect 10. A must have. So yes buy them, yes fix your EQ settings and finally yes you will say I do NOT have buyers remorse. This is just one man’s, in search of the perfect headphones opinion. Thank you for reading.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AverageUser,

      Thanks for posting this fantastic review!

      We're absolutely thrilled to hear such a passionate endorsement of the WH-1000XM6 headphones! It's fantastic that even as a long-time audio enthusiast and a fan of different brands, you've found the XM6s to be a 'perfect 10' and the best over-ear headphones on the market. We particularly appreciate you highlighting the importance of personalizing the EQ settings – that's a key step to truly unlocking their potential.

      Thank you for sharing your journey and for the strong recommendation!

      We appreciate your choice of Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    I can highly recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This holiday season I bought the Bose QC Ultra gen 2, Bowers and Wilkins Px7 s3, and the XM6. I returned the Bose and B&Ws, and I'm keeping the Sony's. The Sony's just do everything right in my opinion. The Bose sounded the worst by far even after being EQ'd, and I would say the PX7 S3 sound the best out of the box, however the Sony's can be EQ'd and sound great. Sony's ANC is significantly better than the other two with B&W being the worst. The call quality is decent on all three, but I think the Bose were the best in that category. In terms of comfort, I found the Bose are too loose and would slide on my head, which triggers the in ear detection to pause what you're listening to constantly. The PX7 s3 clamping force is too much and are heavier, so comfort is their biggest drawback. Sony's strikes the right balance between weight and clamping force, and they don't slide on my head. The Sony's and Bose are both comfortable with glasses. Sony's build quality is probably the most questionable of three and time will tell if they fixed the hinge issue like the XM5 had. Overall, the Sony's are definitely the most well rounded of these three that came out this year, especially for noise canceling and sound quality. I might have kept the B&Ws, if they weren't so tight on the head. I was just downright disappointed by the Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nick,

      It brings us great satisfaction to hear that after testing the top options available this holiday season, the WH-1000XM6 came out on top for you! We are glad that the balance of superior noise canceling, customizable sound through EQ, and a comfortable fit for glasses-wearers makes them the right choice for your daily use. Your detailed feedback regarding the weight and clamping force is incredibly valuable, and we are confident you will enjoy the refinements we've made to this latest generation.

      Thank you for making Sony part of your daily listening.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Good new headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost my xm4 and needed a replacement. Overall, a nice upgrade (But if I didnt lose my old headphones, probably would not upgrade). The quality of the sound and ANC is amazing -as expected from Sony. The gestures and controls are similar to other sony devices and intuitive. Pairing to the phone and devices are easy with the App. The case is now clam shell with a clip vs. with a zipper. Overall, good new headphones if you need a new one but not too much changes from the xm4

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for this excellent and detailed review, DarrenC!

      We are pleased to hear you consider the WH-1000XM6 a nice upgrade after needing a replacement for your previous pair! It's fantastic to know that the quality of the sound and ANC is amazing and performing exactly as expected from our flagship headphones.

      We also appreciate you highlighting the improvements, particularly how you find the gestures and controls intuitive and the pairing easy using the app. Your feedback regarding the new clamshell case with a clip is very valuable, as we aim to make portability and storage more convenient.

      Your overall assessment—that this is a great purchase if you need a new pair, with subtle but significant changes from the XM4—is highly valuable to other customers looking to make that decision.

      Thank you again for your continued loyalty and for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great for autism

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing for audio overwhelmed state, soft pads great for autism, good mic It does disconnect at times when in a video conference, but since the biggest thing for me is that it helps me to get a audio down time and just time to reset or silence to focus... i loove it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your heartfelt review, MariaC.

      We are so pleased to hear that your WH-1000XM6 headphones are making such a positive difference for you, especially in helping with audio sensitivity and providing a peaceful space to focus. We designed these headphones to deliver a superior noise-canceling experience and to be incredibly comfortable, so it brings us great satisfaction to know they are a valuable tool for your well-being.

      We also understand your concern about the occasional disconnections during video conferences. This is not the reliable experience we aim to deliver. If you haven't already, we recommend ensuring the headset's firmware is up to date and that there are no other devices causing Bluetooth interference. For more specific troubleshooting, you can always contact our product support team, and they would be happy to help.

      Thank you again for sharing your experience. We are truly honored to have you as a Sony customer.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Best travel headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best travel headphones out there. Great noose cancellation, customizable profiles, easily switch between your phone or tablets via multiple bluetooth connections. Sits very comfortably on your head as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeterT,

      Thank you for the fantastic 5-star review! We're pleased to learn that the WH-1000XM6 headphones have proven to be an excellent choice for your travels. We're so glad you're enjoying the advanced noise cancellation and the convenience of being able to seamlessly switch between your devices. It's also great to know that the comfortable design is making a difference during extended use. We designed these headphones to provide a premium and effortless listening experience, and your feedback confirms we've succeeded.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Just what I was looking for

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I typically use this style of headphones for guided meditation. There are vey distinct sounds and tones that are required in order for the session to become truly effective. Previously I had bought the Bose Ultra but they were not meeting my expectations. I was on the fence of buying these for a while because it’s an expensive device. After a few months of contemplating, I caved in and I’m so glad that I did! The sound quality out of the box was just like the Bose Ultras however the sound truly gets unlocked when you download the app. I am no sound expert but I know what I like. The app is able to run a fit test and sound test to fit YOUR needs. Then it gives you an EQ setting based on your preferences. (You can also adjust the results to really narrow down your needs)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielS,

      We're so glad to hear that. Thank you for sharing your thoughtful 5-star review and letting us know how much your Sony headphones have enhanced your guided meditation sessions. It’s wonderful to hear that distinct tones and rich sound play such an important role for you, and that the sound personalization offered through the app—especially the fit test and EQ settings—helped unlock a listening experience tailored just for you.

      Thank you for choosing Sony—wishing you a truly peaceful day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Owned XM2, XM4, XM5 before buying these.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literal 5 star review. No hyperbole. I owned the XM2’s then didn’t need a new pair until they died. Those sounded incredible and my experience with them was great. Sticking with the Sony line was worth the cost of admission, so I bought the XM5’s which had just come out. After using them for a few days I returned them. They sounded incredible and much improved over my previous pair, but I hated that they didn’t fold down, plus it seemed the quality of the build was cheaper. I wanted to wait for the release of the XM6’s to see if they improved those concerns in any way, but in the meantime purchased the XM4’s to hold me over. Fast forward about 3 years to now and the XM6’s drop. Purchased them week one and as someone whose owned the XM2, XM4 and XM5 I can confidentally say that these are king of the hill to date. It seems to me if you had anything prior to the XM5, these have noticeable sound improvements and noise cancelling. If you have the XM5 previously, any improvement is not overly obvious to maybe a non-audiophile/obsessive. Maybe the hear through is better a pinch, but the noise cancelling, tuning, and overall sound is not vastly different. However, the build quality seems better and the folding is back. Recommend, that’s for sure, even with the $50 price increase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Midas! Thank you so much for taking the time to share your feedback! We are truly honored to hear about your experience with our headphones over the years. It's fantastic to know that you have chosen to stick with the Sony line and we appreciate your loyalty.
      We’re delighted that you found the sound quality and noise cancelling of the XM6s to be impressive, especially after owning previous models. Your insights on the build quality and the return of the folding feature are invaluable and we’re pleased that these enhancements have positively impacted your experience.

      Thank you for choosing Sony and thank you once again for your recommendation. We hope you continue to enjoy the exceptional sound and features of the XM6s!
      Best regards,
      Estefany Sony_US