Customer Ratings & Reviews

Thank you for your fantastic review, RENB!

We are so pleased to hear that you love the sound of your WH-1000XM6 headphones and that you're so impressed with the awesome noise canceling. We designed them to deliver a premium listening experience with industry-leading technology, and it's wonderful to know we've succeeded.

Thank you again for choosing Sony and for your strong recommendation.

Best regards, Gus, Sony Social Media Team

Hello DisplayName,

Thank you for choosing Sony!

We’re thrilled to hear that you’re enjoying your new WH-1000XM6 headphones and that the noise cancelling and audio quality have exceeded your expectations. It’s great to know the wait was worth it, and we’re glad you’re part of the Sony family.

Best regards,
-Fred

Hi KerlinM,

Thank you for choosing Sony!

We couldn't be happier to hear that you are enjoying the outstanding sound quality and perfect noise cancellation of the WH1000XM6. Thank you for sharing your positive feedback!

Best regards,
-Fred

Hi KATHYER,

We're so happy to hear how much you're enjoying the WH1000XM6 headphones! We're proud our industry-leading noise cancellation feature is hitting the mark for you.

Thanks for choosing Sony.

Best regards,
Eliab

Hello LuisR,

Thank you for choosing Sony!

We're excited to learn that you've upgraded from the WH-1000XM5 to the WH-1000XM6 and are loving the enhancements! It's wonderful to hear that you value the improved comfort, functionality, and sound quality. Your feedback is invaluable to us, and we hope you continue to enjoy an exceptional listening experience!

Best regards,
-Fred

Hi Zack,

We are happy to hear that the sound quality is good for your first pair of high-end headphones, but we sincerely apologize for the frustrating connectivity issues you are experiencing with the Sony app and the inconsistent Ambient Sound Mode. Since the app connection is unstable and Ambient Mode requires frequent re-connection, please ensure both the headphones and the Sony Headphone Connect app are updated to the latest versions, and then try performing an initialization (factory reset) on the headphones, as this often resolves communication bugs and restores full functionality.

Thanks for choosing Sony.

Best regards, Eliab

Hi Golfingirl,

Thank you for the amazing review! We're so happy that our industry-leading noise canceling and comfortable design made your day of flying so much better. That's exactly the kind of experience we aim to deliver with the WH-1000XM6.

Thank you for choosing Sony!

Regards,
Dominick

Hi Hushamsaeb,

Thank you for your 5-star review of the WH-1000XM6 headphones! We're delighted to hear that you find the noise cancellation great and the sound so clean and comfortable.

The WH-1000XM6's noise cancellation is powered by a new QN3 processor, which works with a 12-microphone system to deliver an even more effective and immersive listening experience. It's designed to block out distractions and provide a serene and comfy listening environment, so your feedback is exactly what we love to hear.

Thanks for choosing Sony, have an amazing day!
DiegoV

Hi Mohammad,

We are glad you enjoy the sound quality but apologize that the headphones cause discomfort after an hour. Discomfort is often resolved by adjusting the fit; please try gently repositioning the headband height and earcup angle to ensure the earpads sit lightly around your ears, reducing pressure points for better comfort during long listening sessions.

Thanks for choosing Sony.

Best regards, Eliab

Hi Maximilian,

Thank you for your detailed feedback on your new WH-1000XM6 headphones. We understand that sound preference which is very personal to each listener. We're pleased to hear you appreciate the great build quality and very nice case of the XM6. Your insights are valuable as we continue to evolve our audio products. Thanks for choosing Sony.
-Eliab

Thank you for your review, Tommy.

We are so pleased to hear that you are enjoying the sound quality of your new WH-1000XM6 headphones and that you consider them a very good upgrade from your previous WH-1000XM4 headphones. It's rewarding to know that we continue to deliver a high-quality listening experience for our loyal customers.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi JohannA,

That's wonderful feedback! We are delighted that you find the WH-1000XM6 headphones to be a clear upgrade from the XM4 and XM5, specifically highlighting the improvements in comfort and software.

Thank you for choosing Sony!

Best regards,
Eliab

Hello Lvhotelier! Thank you for sharing your experience with the WH1000XM6 headphones. We truly appreciate your recognition of them as one of the best headphones available today, especially due to their exceptional sound quality. Your feedback on the spatial audio is invaluable to us, and we welcome any suggestions for improvement! Thanks for choosing Sony! Sincerely, -Jenn.

Hi BorisA,

Thank you for choosing Sony!

We couldn't be happier to hear that you enjoy the WH1000XM6 headphones, appreciating both their ease of use and sleek design. It’s wonderful to know they are enhancing your listening experience. Thank you for sharing your positive feedback with us.

Best regards,
-Fred

Hi Hippy,

We are absolutely thrilled to hear that you find the WH-1000XM6 headphones to be fabulous! It's fantastic that you love the audio, can wear them comfortably for hours thanks to their light weight, and agree that the sound canceling is the "real deal." The incredible battery life is also something we're very proud of.

We sincerely apologize for the annoying issue with the frequent Bluetooth connection interruptions. We want your listening experience to be seamless!

Please open the Sony | Headphones Connect app and navigate to the Sound tab. Under the Bluetooth Connection Quality setting, please select "Priority on Stable Connection." This adjusts the data rate to prioritize a rock-solid link over maximizing sound quality, which usually eliminates interruptions.

We hope this quick change allows you to enjoy your headphones!

Thank you for choosing Sony!

Regards,
Dominick

Thank you for sharing your fantastic review, JudyR!

We are absolutely delighted to hear that you find your WH-1000XM6 headphones to be great! It's incredibly rewarding to know that you are benefiting from both the comfort and the perfect noise-canceling feature, allowing you to seamlessly transition from using them with your computer to enjoying movies on a flight.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi ChaseP,

We're thrilled to hear you're loving the sound quality of your WH-1000XM6 headphones and that you feel they are worth the investment—It's great to know our products are successfully delivering a high-quality listening experience!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony North America.

Hi HectorM,

Thank you for your fantastic 5-star review!

We are excited to hear that you are highly recommending the Sony WH-1000XM6 headphones and that the audio quality is powerful enough to "transport you to another place." We design our headphones to create truly personal and immersive listening experiences.

Thank you for choosing Sony!

Regards,
Dominick

Hi Rigo,

That's fantastic to hear! We're delighted you find your WH-1000XM6 headphones amazing and that the music sounds top quality. It's great to know you're experiencing superior noise cancellation from the outside world. Your feedback that this is probably the best purchase you've made truly means a lot to us! Thanks for choosing Sony.
-Eliab

Hi Saphyr,

Thank you for choosing Sony!

It’s rewarding to hear that you’re enjoying the amazing sound quality and effective ANC of the WH-1000XM6 headphones! We're delighted that they’re enhancing your listening experience. Thank you for sharing your positive feedback!

Best regards,
-Fred