Customer Ratings & Reviews

Thank you for that fantastic review, JorgeB!

We are absolutely thrilled to hear that your WH-1000XM6 headphones are helping you "concentrate on your own world." That is the ultimate goal of our industry-leading Noise Cancellation—to let you fully "listen and enjoy" your music without distraction.

Enjoy your immersive sound experience and thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi StevenB,

We are thrilled to hear that you find the Sony WH-1000XM6 to be good headphones!

We can certainly help you with the volume control—you can use the touch control panel located on the exterior of the right earcup. To adjust the volume, simply swipe up or down with your finger across the panel.

For more details on how to use all the touch control functions, including playback and calls, please visit the guide below:

Touch Control Details: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001867598.html?search=volume%20

Thank you for choosing Sony!

Regards,
Dominick

Hi LooMcSwag, thank you for your honest and thoughtful review! We're happy to hear the Sony - WH1000XM6 has come the closest to delivering the experience you've been searching for. We understand that finding the perfect balance between sound quality and comfort can be a personal journey—especially when comparing over-ear headphones to earbuds. The WH1000XM6 is designed to offer powerful, immersive audio and advanced noise cancellation, and we're very glad it stood out among your options. Thank you for choosing Sony! Best regards, -Dominick

Hi Chuck,

We're thrilled to hear that you're enjoying your new WH-1000XM6 headphones and that you've been a loyal customer since the XM2! It's fantastic to know that you feel they are our best model yet. We're also glad to hear that you're not experiencing the disconnection issues you had with your XM5s. We've continuously worked to improve the stability of our Bluetooth connection with each new generation, and your feedback confirms that our efforts have been successful.

Thanks for choosing Sony, have a great day!
DiegoV

Hi user131318,

That's fantastic to hear! We're absolutely delighted to hear your WH-1000XM6 headphones have the very best noise cancellation. We strive to deliver an unparalleled listening experience. Thanks for choosing Sony.
-Eliab

Thank you for your feedback and for choosing the WH-1000XM6, MichaelD. We're glad to hear you like the product. We understand that price is an important factor, and we strive to deliver premium features and advanced technology to provide an exceptional listening experience. We appreciate your comments and will share them with our team for future consideration.

Best regards,
Gus
Sony Social Media Team

Hi LEOR!
Thank you for your feedback! We are thrilled to hear that you've noticed a significant difference after upgrading from the WH-1000XM5 to the WH-1000XM6.

This model features advanced noise cancellation and an exceptional battery life, allowing you to enjoy your music without interruption. We appreciate your recommendation!

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for your enthusiastic review, PatriciaAm!

We are absolutely delighted to hear that you feel your WH-1000XM6 headphones are by far the best you have ever used! Your happiness is our top priority.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for sharing this thoughtful feedback on the WH-1000XM6, KFN3. We’re glad to hear you found the audio quality impressive, as delivering outstanding sound is a key goal for this series.

Regarding the concerns about comfort and ear pad heat retention: over-ear designs like the WH-1000XM6 are engineered to provide effective noise cancellation and immersive sound, which can sometimes result in warmer ear pads during extended use. User experiences with comfort can vary, and your comment is valuable for us as we continue to refine our design. We recommend taking short breaks during long listening sessions, which can help manage warmth and maintain comfort.

On the topic of touch controls, the WH-1000XM6 introduces advanced touch functionalities—including swipe and tap gestures—intended to offer intuitive control. We understand they may not suit all usage preferences, and your feedback is important for future improvements. If you encounter any reliability issues with these controls, please ensure your headset’s firmware is updated and consider customizing settings via the Headphones Connect app, which may improve the usability for your specific needs.

Your feedback will be shared with our product team for future development, as we are committed to enhancing both the listening experience and overall user comfort. Thanks for considering Sony.

Best regards,
Gus
Sony Social Media Team

Hi John,

Thanks for sharing your experience as a long-time Sony WH series user!

It's incredibly rewarding to hear that the XM6 headphones are solving past issues and that you find them to be the best out there, even surpassing the XM5s. We're always striving to innovate, and your feedback confirms our efforts.

Thanks for continue choosing Sony!

Sincerely,
Jenn.

Hi Flan1208,

Thanks for this fantastic feedback! It's great to hear that you're so happy with your new WH-1000XM6 headphones.

Your review is a perfect, concise summary of what makes these headphones so good. The "outstanding" performance is exactly what we aim for, and it's clear you're experiencing the top-tier sound quality and noise cancellation they're known for.

Your recommendation is highly valuable to other people considering a premium pair of headphones. We're confident that your experience will be consistent and you'll continue to enjoy them for a long time.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi User338952,

Thank you for the amazing review! It brings us great joy to hear that you're loving the Sony WH-1000XM6 headphones. It's great to know that you're taking full advantage of the Sony | Headphones Connect app to customize your sound. We designed these headphones to provide a seamless and personalized experience, whether you're using the Adaptive Sound Control to automatically adjust to your surroundings or enjoying high-resolution audio thanks to LDAC support and our industry-leading noise cancellation.

Thank you for choosing Sony!

Best regards,
Dominick

Thank you for sharing your honest thoughts and feedback about the WH-1000XM6, MeganB. We’re glad to hear you found them to be a great product, and we completely understand your perspective as a current WH-1000XM4 user considering the upgrade.

The WH-1000XM6 is designed to build on Sony’s premium sound quality and industry-leading noise cancellation. With each new generation, we work to incorporate both technological advancements and feedback from our users to enhance comfort, usability, and sound experience. Some improvements in the XM6 include even more advanced noise cancellation, crystal-clear calls, and refinements to the overall design for enhanced wearability and ease of use. We appreciate that for loyal XM4 users, these updates may not always feel significant enough for everyone to make the switch at a higher price point.

Your suggestion regarding pricing is very valuable, and we are always reviewing feedback to find the right balance of innovation and accessibility. We’re grateful for your loyalty to the XM4 and hope it continues to provide excellent performance for your needs. If you decide to try out future models, we hope to deliver features that offer even more value for you.

Thanks again for taking the time to share your thoughts—your voice truly helps shape the future of Sony headphones.

Best regards,
Gus
Sony Social Media Team

Hello JohnnyD, thank you very much for this fantastic review! It brings us great satisfaction to hear that the WH1000XM6 are being recognized as our best headphones released to date! Taking the best features from their predecessors – the XM4 and XM5 – and elevating them to the next level! Thanks for continue choosing Sony, we really appreciate your loyalty! Sincerely, -Jenn.

Hi Adler,

Thank you for choosing Sony!

We couldn't be happier to hear that you’re enjoying the WH-1000XM6 headphones both wirelessly and wired. It’s great to know they stand out as the best you’ve ever used. Thank you for sharing your positive experience with us!

Best regards,
-Fred

Thank you for your thoughtful review and fair comparison, BenM. We appreciate your recognition of the WH-1000XM6 as an outstanding choice in its price segment. While brands like Bowers & Wilkins and Mark Levinson target the audiophile market, the WH-1000XM6 stands out by providing exceptional balance of industry-leading noise cancellation, sound quality, and smart features, all at a more accessible price point. For many listeners, the combination of comfort, advanced technology, and overall listening experience offered by the WH-1000XM6 makes it a standout option among premium wireless headphones.

Thanks for choosing Sony!

Gus,
Sony North America Customer Support