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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1360 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,357 reviews
  • Rated 5 out of 5 stars

    Great sound, some minor issues with Bluetooth uh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don’t have a lot to say about audio quality or the noise cancellation. Both are very good. I have a few issues that I wanted to mention. One is that I have to go into the Bluetooth settings, turn off Bluetooth, turn it back on, and then try to connect my headphones to my iPhone 17. I have to do this every time. The problem may be with my iPhone but I find this inconvenient. The second issue is with the case. A lot of of the reviewers online gave great reviews to the case. I would as well, but with one qualification. You have to fold the headphones exactly right or they won’t fit in the case. It takes some practice. The case is important to me because I use these for my commute on the train. I am putting them on and taking them off pretty frequently so the case is a big issue. Other than these issues I’m pretty happy so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience, KenS.

      We’re glad to hear you’re happy with the audio and noise cancellation on your WH-1000XM6! We appreciate your honest feedback regarding the folding process for the case; it definitely has a specific "rhythm" to it, especially when you're on a busy commute.

      Regarding that Bluetooth connection hurdle with your iPhone, we’d like to help smooth that out so you don't have to toggle settings every time.

      For troubleshooting steps and the user manual (which includes a handy folding guide), please check:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6

      If you need further assistance with the connectivity issue, please reach out to our headphones specialists; you can find contact options here:
      https://us.esupport.sony.com/support/s/support-contact?category=headphones

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Sony's masterpiece.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    White - is the most top-notch color of the xm6's. Not to mention, the xm6's are great sounding and very comfortable headphones. And they are foldable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SergeyP,

      Thank you for choosing Sony!

      We're beyond pleased to hear how much you’re enjoying your WH-1000XM6 headphones! It’s great to know that the white color stands out as the most top-notch choice for you, and that the sound quality and comfort have exceeded your expectations. The foldable design also makes them extra convenient for travel and storage, adding even more value to your listening experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Excellent Noise cancelling headphones for travel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000M6 noise cancelling (NC) headphones are about the best value I've found for car/airplane travel. They comfortably reduce constant external noise by ~98% while providing excellent sound for music and podcasts. Built-in convenient touch controls let you change volume, pause NC, change volume/tracks, etc. while connecting via bluetooth or phone-plug. Bought a pair for myself and then bought another pair for my spouse. Comes with a case as well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnH,

      We are immensely pleased to hear that your new headphones have become such an essential part of your travels. Knowing that both you and your spouse can enjoy that peaceful, near-total noise cancellation and excellent sound quality on long trips is fantastic.

      Thank you for trusting Sony to keep you both connected and entertained wherever you go!

      Best regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Solid choice for noise cancellation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was between these and the Bose Quiet Comfort and ultimately chose these because I was looking for the best noise cancellation. I like the color, they feel nice, and obviously block out noise really well. They do have a strong 'clamp force' which I'm hoping will ease up with time. They're bulkier and heavier feeling on than the QC but not terribly uncomfortable. Honestly I can't say they totally justify the price tag, but if you have cash to spare they're nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the detailed feedback, Coco!

      We are so glad to hear that the superior noise cancellation, nice color, and great feel made these the right choice for you over the competition! It is awesome to know they are doing exactly what you bought them for by blocking out the world so effectively.

      We also really appreciate your honest notes regarding the initial clamping force, bulkiness, and weight compared to the QC model. It is very common for the tension in the headband to adjust and soften slightly with continued wear to give you a more relaxed, customized fit over time. We always want our gear to feel just as premium and comfortable as it sounds, so we will absolutely pass your feedback along to our engineering and design teams.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Takes Noise canceling to a whole new level

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for work, I work at a call center, and they are phenomenal!! I like that they manage to block out any of the background noise that occurs when working in an office setting so you can just concentrate. I also work from home and they are the BEST at blocking out the annoying landscaping noises from lawnmowers and leafblowers that just end up breaking my focus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful feedback, EMILY!

      We are so glad to hear that your headphones are proving to be a phenomenal asset for your work, both in the call center and at home! It is awesome to know that the noise cancellation is doing such an incredible job blocking out office chatter and those annoying lawnmowers so you can stay completely dialed in and focused.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great update

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the x3 and upgraded. Better fit, quality, and battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maverick8x8,

      We are thrilled to hear that the upgrade from your XM3 has been such a success. It’s great to know that the new foldable design, improved battery life, and refined fit on the WH-1000XM6 are hitting the mark for you.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Sound Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Quality is great and comfortable at the head. Easy to use but have to learn how to fold it properly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MIRASOLS,

      We are really happy to hear that you are enjoying the great sound quality and comfortable fit of your new headphones. Learning how to fold them can take a little bit of practice at first, but it quickly becomes second nature once you get the hang of it.

      Thank you for making Sony part of your daily listening experience.

      Best regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Not the best for calls, but music is transcendent!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do love the over the ear style headphones after years of AirPods use. My only issue is that these headphones are poor for phone calls unless I’m looking straight ahead. They are not good to talk on the phone when I’m doing things that require looking down. The microphone gets muffled terribly and the other caller cannot hear me anymore. I have to take one star away because being able to talk on the phone hands free while I’m doing things is important to me. However, these are really made for listening to music. It was like listening to music for the first time ever. I heard new things in songs I have been listening to for 30 years! When I listened to my favorite opera song (Flower Duet) I actually teared up. There have been zero connectivity problems which is such a relief after AirPods constant connectivity issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeilaD, thank you so much for the detailed review! It brings us great joy to hear how much you've enjoyed the sound quality of the Sony - WH1000M6. It's incredible to know they brought such a fresh and emotional experience to music you've loved for years. That kind of connection is exactly what we aim for.

      We also appreciate you sharing your hones feedback regarding call quality and microphone performance during movement. Your comments are valuable and will be shared with our product team as we continue to refine future improvements.

      Thanks again for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Fantastic sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound quality, easy fit, easy storage in carrying box

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, HaithamH!

      We are absolutely thrilled to hear that you are enjoying the WH-1000XM6 headphones! It's rewarding to know that you find the sound quality fantastic, the fit easy, and the carrying box convenient for storage.

      We appreciate you choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried all types of headphones, and these are the best when combining sound, comfort, and noise cancellation. The LDAC codec lets you listen to HD quality music with almost any Android phone. If you have an iPhone, there is a small adapter you can buy on Amazon from Questyle.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarylD,

      It’s rewarding to hear that after testing various models, you have found our latest flagship headphones to be the ultimate benchmark for audio, comfort, and silence!

      To achieve this level of performance, we integrated the all-new HD Noise Canceling Processor QN3, which operates seven times faster than its predecessor to optimize 12 individual microphones in real-time. This processing power ensures that our industry-leading noise cancellation adapts instantly to your environment, while the carbon fiber composite 30mm drivers deliver the studio-quality precision that audiophiles expect. We are also glad you mentioned the LDAC support; by allowing for a transmission rate of 990 kbps, we ensure that High-Resolution Audio is preserved wirelessly, giving you the richest possible soundscape regardless of your device.

      Thank you for choosing Sony and for sharing your helpful setup tips with the community!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Me and my big head :D

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a very large head, and I have to say that these fit me excellently. The sound really vibrates in my ears and in my soul as well. Turning off noise cancellation proved to be a little bit troublesome, but overall it was easy. I am thinking of getting the white one as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Ezren!

      We are so glad to hear that the fit is perfect for you and that the sound quality is resonating so deeply—there’s nothing quite like music that hits you in the soul! We appreciate your feedback regarding the noise-canceling controls. While we aim for a seamless experience, hearing about these small hurdles helps us refine our future updates.

      A second pair in white would definitely be a stylish addition to your collection! We’re thrilled to have you as part of the Sony family.
      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Good, while XM5 is still not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to XM6 from XM5. The new hinge system, potentially addressing the hinge issues seen with the XM5. I like the folding design and a smaller carrying case. The improvement on noise-canceling is notice-able. Other than that, not so much difference on sound quality. The touch control pad looks more responsive. Did not get a chance to test Microphone yet. Overall, if you like better noise cancellation and the folding design, go for it. Otherwise, XM5 is still good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexZ, thank you so much for sharing your thoughts on the XM6! We are truly grateful to hear about your positive experience with the new hinge system and the improved folding design. It's fantastic to know that you appreciate the enhancements in noise cancellation and the responsiveness of the touch control pad.

      The WH-1000XM6 offers an exceptional listening experience with its advanced features, including an even more effective noise-canceling capability that lets you immerse yourself fully in your favorite music.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Can block almsot any noise.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly i was very hesitant on buying this. I was originally going to go for the Airpods Max but after much reviewing I decided to go for this product, and omg did it kill my concerns. Its got a comfortable battery life, making it so you dont have to worry about charging it daily (though id recommend still doing so) but it alos blocks out almost all noise. Its honestly amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Johnny!
      Thank you so much for the feedback and for sharing your experience.

      It is incredibly rewarding to hear that the WH-1000XM6 exceeded your expectations and silenced any hesitations you had! It’s great to know that after all your research, they've become such a reliable part of your daily routine.

      We're genuinely thankful you decided on Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Ni e sound canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound. Light weight. Feel good comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidM,

      We are very glad to hear that you are finding the WH1000XM6 so comfortable and lightweight. Delivering awesome sound quality in a design that feels good for long-term wear is exactly what we aimed for with this model.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Noise Cancelling Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas gift for my bf and he has not put them down since—he even allowed me to test them out! They live up to their description of being noise cancelling, great volume quality, and are comfortable. They are worth the cost.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KelsiP,

      It’s rewarding to hear that your gift was such a success and that you both had the chance to experience the premium noise canceling and comfort of the WH-1000XM6. Knowing that our headphones are providing such a great experience for your boyfriend (and a little bit for you, too!) is exactly what we strive for.

      We really appreciate you bringing Sony into your home and making us part of your holiday celebrations.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice sounding, comfortable, and the best part is that they bring the folding back. ANC is really great too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This newer version is lighter, and more comfortable. The noise canceling is very effective.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AvidShopper,

      Thank you for choosing Sony!

      We're honored to hear that the newer version of the WH1000XM6 headphones feels lighter and more comfortable for you, with noise canceling that truly stands out. Your feedback highlights the care put into enhancing the experience, and we appreciate you sharing it.

      Best regards,
      -Fred Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Sony MX6

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I bought these after having the Sony Mx4s. I will say there are a lot more notes and the additional mics were very nice. Personally I feel like the noise cancellation was still the same if not a little better but the thing that sets these apart is the immersive sound. There were three different modes you could choose from and I really enjoyed how it affected the music on top of that. The new design with a wider headband and being able to fold was very nice. I also love how they changed the case design to be magnetic very useful. The touch controls also seemed more responsive than previous designs but overall they were really good headphones for the price though I do think that the Mx 4s are still more than enough, but if you are really wanting the top of the top headphones, I think these are good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SavannahH,

      Thank you for choosing Sony!

      We're beyond pleased to hear the WH1000XM6 headphones’ immersive sound, new design details, and responsive touch controls have impressed you. Knowing you appreciated the added mics, the multiple sound modes, and the practical upgrades like the magnetic case truly encourages us. Thanks for your thoughtful feedback—enjoy exploring all they have to offer!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony XM6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Sony XM6 headphones and I love them. The noise cancellation is great, the sound is clear with strong bass, and the battery lasts all day. The only downside is that sometimes they randomly turn off even when they’re not dead.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, GloriaM!

      We are absolutely thrilled to hear that your new WH-1000XM6 is delivering the clear sound, strong bass, and top-tier noise cancellation you expect from Sony. It’s wonderful to know the battery life is keeping up with your daily routine! We are sorry to hear about the random power-offs, but this is often just a setting called "Automatic Power Off" that can be adjusted in the Sony | Headphones Connect app to keep them on even when they don't detect movement.

      If that doesn't solve it, please reach out to us at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can make sure your experience is 100% seamless. Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Exactly as expected

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great headphones, they have all the features I need. The noise canceling works well in transit, especially on flights and trains. They don't perform as well with sudden noises, but this is to be expected. They are great quality. They do hurt my head after a while.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LOGAN,

      Thank you for choosing Sony!

      We're honored to hear that the WH1000XM6 headphones provide the features you need and perform well with noise canceling during travel. Your note about their response to sudden noises and the discomfort after prolonged use is important to us. We appreciate your honest feedback and will share it with our team as we continue to enhance the comfort and performance of our products.

      Best regards,
      -Fred sony-global