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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1360 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,358 reviews
  • Rated 5 out of 5 stars

    Husband approves!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my husband because he needed good over the ear headphones with noise canceling and great sound. I didn’t associate Sony with a higher end experience, but our son brought these to our attention. I listened to several brands at the store before purchasing and these had the best sound. We just returned from Europe and he used them during our 8+ hr flights and was not disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TIFFANYB,

      It’s a true pleasure to hear that your husband's new headphones made his long flights to Europe so enjoyable. We love knowing that your son's recommendation led you to try us out, and that hearing the superior sound quality in person won you over! Delivering a premium audio experience is something we take great pride in, especially for those long travel days where great noise canceling makes all the difference.

      Thank you for choosing Sony to accompany you on your international adventures.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones out there, I really enjoy the sound, how they feel and design

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanR,

      Thank you for choosing Sony!

      We couldn't be happier to hear how much you're enjoying the WH1000XM6 headphones. It brings us great joy to know you love the sound, feel, and design. Thank you for the wonderful review!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Good quality, good upgrade from previous models

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, small upgrade from my older XM4s and a little smaller folded up making them a bit more portable and great battery life. Sony needs to upgrade their SoundConnect app UI but the EQ still works well so outdated UI is the only small downside, would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrew,

      We’re thrilled to hear that you’re enjoying the improved portability and battery life of the WH-1000XM6! It’s great to know the new foldable design and EQ performance are hitting the mark for you. We also appreciate your honest feedback regarding the SoundConnect app interface, as we are always looking for ways to refine our software experience for a more modern feel.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Greatest Of All Time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is Incredible! Hands down the best. I have gone through many pairs of headphone and none of them compare to THE XM6. You usually have basics qualities on headphones like sound, comfort, portability. However the XM6’s “basic” qualities are great qualities. They are by far the most comfortable and high definition sounding headphones. These are generationally superior to everything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HumbertoM,

      We're elated to hear that. Thank you for sharing your perfect 5-star rating and such enthusiastic praise for your Sony headphones. It's incredible to know that you're enjoying the exceptional comfort and high-definition sound—they truly set a new standard for headphone quality. Your comments about their generational superiority and outstanding basic qualities mean a lot.

      Thank you for choosing Sony—wishing you an exceptional day!
      DiegoV. Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best Pair Of Headphones On The Market Right Now!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] One of the best pairs of headphones I have ever worn, the noise-cancellation on them are superb, the haptics to control what I want to do on them are very easy to use. The best part of it all is the long battery life paired with the amazing sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, MohammedR!

      We are thrilled to hear you’re loving your new WH-1000XM6 headphones! It’s great to know that the noise-cancellation, easy-to-use touch controls, and long battery life are all coming together to give you a premium experience.

      Enjoy that amazing sound quality and thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    What an improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a great upgrade from the XM4, which were already amazing. The noise cancelling is noticeably better, and the sound stage is also noticeably improved. I love bass and these headphones deliver. I skipped the XM5 because they didn't fold, and I'm glad these ones fold. The new carrying case is great too. Why didn't they do that sooner? Yes they're pricey, but if you like nice things and can afford to buy them, these are a great purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DamianW,

      Thanks for the review and the 5-stars rating! We are truly heartened to hear how much you are loving your brand new Sony Headphones! It is amazing to hear you are taking advantage of the top-technology features they include, such as a magnificent and enhanced Sound quality, modern and comfortable design and of course, the outstanding and even better Noise Cancelling!

      Thank you for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Outstanding– perfect for work and entertainment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones. The Sony WH-1000XM6 are hands down some of the best all-around headphones I’ve ever owned. The noise cancellation is incredible and has been a total game changer for work. Once I put them on, I can really lock in and focus without distractions, even in noisy environments. The sound quality is excellent across the board, but what really surprised me is the cinema mode. Watching movies with these feels immersive and rich, almost like a personal theater experience. Everything sounds clear, detailed, and balanced, whether it’s dialogue, music, or effects. They’re comfortable enough to wear for long periods, intuitive to use, and just feel premium in every way. From productivity to entertainment, these headphones deliver on all fronts. Highly recommend to anyone looking for top-tier noise cancellation and amazing sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Spearfisher,

      Thank you for choosing Sony!

      It brings us great joy to hear that the WH-1000XM6 headphones have become such a valuable part of your work and entertainment experience. We appreciate your detailed comments about the noise cancellation, sound quality, and comfort. Knowing that the cinema mode enhances your movie watching so vividly and that the headphones help you focus in noisy environments means a lot to us. Your recommendation truly motivates us to continue delivering premium products that elevate everyday moments.

      Best regards,
      -Fred sony-global

  • Rated 5 out of 5 stars

    Worth every dollar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound with base and clarity and noise canceling. Stylish and comfortable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wish it was louder

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from Beats Studio. Sound and base is awesome and very comfy. Just not loud enough

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sdm1191!
      Thank you for sharing your experience with the Sony WH-1000XM6 headphones. We are delighted to hear that you find the sound and bass awesome, and the comfort level to your liking.

      To increase the volume, swipe up repeatedly on the right earcup touch sensor to boost the internal amplifier. Next, open the Sony | Sound Connect app to turn off "Speak-to-Chat" and "Sound Position Control," as both features can limit your maximum loudness. Finally, check your smartphone settings to disable any active "Media Volume Limiters" or "Reduce Loud Sounds" safety features.

      Thanks for considering Sony headphones. We hope these steps help you achieve the desired volume level!

      Kind regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Even better than XM5's

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    XM6's build upon all of the greatness of the XM5 but does it better. Noise cancelling seems better, the new cafe feature is great and they feel like an overall firmer clamping pressure for better seal. Best feature is the ability to now fold them for better storage and transportation, though, they can be a bit difficult to make them fit in their case, a little extra room may have been nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andpaul657! Thank you so much for taking the time to share your thoughts on the WH-1000XM6 headphones! It brings us great joy to hear that you appreciate the enhancements we've made from the XM5 model. We're thrilled that you noticed the improved noise-canceling capabilities.
      We appreciate your feedback regarding the fit of the case. Your insights are invaluable to us as we continually strive to enhance our products.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    XM6 is really worth it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used a lot of wired & wireless headphones. These won't replace studio headphones as far as knowing how the audio sounds, but they will replace any fullsize wireless headphones hands down. They are comfortable and light ... better than my sennhizers, beats, etc. I bought them for long plane flights, and being surrounded in nosey environments. I'm sure I won't use them as much as my small carry anywhere power beats pro's but for trips ... they are awesome. But they do cost a lot ... it might be worth getting the XM5 instead, but I got these b/c of the rotation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Taztonio,

      It is fantastic to know that your new WH-1000XM6 headphones have earned a top spot among your audio gear for travel, especially outperforming your Sennheiser and Beats models in all-day comfort and lightweight design. We completely understand that high-end wireless headphones are a significant investment, which is why our engineering team focuses heavily on delivering class-leading noise cancellation, upgraded ergonomics, and the convenient rotating design you chose them for, ensuring every frequent flyer mile is spent in peace and quiet.

      We really appreciate you being part of the Sony family.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best Headphones I've Ever Had!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've ever had and in my opinion worth the money. Comfortable for an entire 9 hour flight to Europe and silenced the crying baby onboard. Made my music and games better with a more robust and complete sound. The touch features are an added bonus. If I had one negative it would be that folding them back up into the carrying case can sometimes be a bit challenging if you're in a hurry.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LauraM,

      Thank you for choosing Sony!

      We're pleased to learn that you find the WH1000XM6 headphones the best you've ever had! It's great to hear they were comfortable for your entire flight and did such an excellent job of silencing the noise, including the crying baby. We also appreciate your feedback on the carrying case. Thanks for taking the time to share your experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Worthwhile upgrade

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable and very lightweight, the audio and bass are vastly improved and worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic feedback on the WH-1000XM6, Skankhut45! We are immensely pleased to hear that you find them really comfortable and very lightweight. It's also rewarding to know that you feel the audio and bass are vastly improved and that the upgrade was worth it for you.

      We designed these headphones to provide a premium listening experience with enhanced comfort and superior sound quality. Your review confirms that we've succeeded in our mission.

      Thanks again for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant say enough about these headphones. Yes they're a little pricey but its for a reason! Amazing sound, great bass, sound quality is unmatched and not to mention you can tune your music the way you like with the app. If I could get another pair I would!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, Axel!

      We are so happy to hear you are loving the WH-1000XM6 and that the app lets you tune your music the way you love! We completely understand your feedback regarding the price, and we will definitely share that with our teams. Your satisfaction is our top priority, and we want our headphones to have a price as good as their sound!

      Thank you for choosing Sony!
      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Sony - WH-1000XM6

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The active noise cancellation powered by the new QN3 processor is mind-blowing—it completely deletes city traffic and office chatter the second I put them on. Sony finally brought back the foldable design, so they tuck away into a much smaller, incredibly convenient magnetic travel case that fits perfectly in my bag.The sound profile is rich, punchy, and super engaging, and being able to listen while charging is a total game-changer for long travel days. With a rock-solid 30-hour battery life, these are easily the best daily drivers I’ve ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi achooch!
      Thank you so much for the wonderful review! It brings us great joy to hear that your new WH-1000XM6 headphones have quickly become your favorite daily drivers.

      We are thrilled that the upgraded noise cancellation handles busy city and office noise so well, and that the return of the foldable design adds that extra bit of convenience to your daily bag. It is also great to know that the punchy sound quality and the ability to listen while charging are keeping you moving smoothly on long travel days.

      It’s a pleasure having you as a Sony customer!
      Kind regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great Earphones. Earphones blew away.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Cancels most sounds if you chose. Very comfortable. I used when riding my CanAm Spyder motorcycle with other bikers with loud pipes. Options are to use bluetooth or plug in earphones. Expensive but worth it - $499.00. I lost mine when a big gust of wind hit me. The earphones blew away and I could not find it anywhere. So I can not provide a picture. Maybe someone will find it in a hundred years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EdwardMatin,

      Thank you for choosing Sony!

      We're so sorry to hear about the inconvenience of losing your earphones to the wind. However, we're delighted you were enjoying your WH-1000XM6 headphones! It's fantastic to know they provided exceptional sound cancellation and comfort on your motorcycle rides. We really appreciate your feedback on both the Bluetooth and wired options.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Comfortable and sassy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 Very comfortable and sound is excellent been able to fold it is a plus

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mari,

      We're thrilled to hear you're enjoying the comfort and sound quality of your new headphones! The WH-1000XM6 headphones were designed with both exceptional audio and user convenience in mind, and the ability to fold them for easy storage is a feature we're particularly proud of.

      Thanks for choosing Sony, and have a wonderful day!
      DiegoV Sony_US

  • Rated 4 out of 5 stars

    Excellent capability > questionable hardware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are definitively excellent, with compromise. The ANC is class leading (as good as the professionalized Bose A30s I fly airplanes with), the design is simple and unobtrusive, and the sound quality is acceptable for this category. However, they fall under the Bose QC Ultra in overall comfort and build, and the touch controls are finicky. Comfort was a huge disappointment here. I disliked the hard headband which made sleeping in long commercial flights bothersome, and the warm, rubbery ear-cups which centralize heat and sweat. If you value a great case, the best ANC, and superior sound - get these. If you value build quality and superior comfort, the Bose are your choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoshuaK, thank you for sharing your experience with the Sony - WH1000XM6! We're thrilled to hear you're enjoying their superior sound quality, industry-leading noise cancellation and sleek design. We also genuinely value your comments and feedback on comfort, particularly the headband and earcups during long flights, we'll definitely share them with our product team to improve future versions! Thank you for choosing Sony. Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Great headphones for travel + home use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, great sound quality, and the noise canceling is almost too good. My only complaint is that you can only connect to 2 devices at a time and there is a noticable delay in audio for competitive games since it uses bluetooth. If you want to play anything competitive just use the included audio jack cable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RyanG,

      Thank you for choosing Sony!

      We're honored to hear that you appreciate the comfort, sound quality, and powerful noise canceling of your WH1000XM6 headphones. We apologize for the limitations you've experienced with device connectivity and audio delay during competitive gaming.

      To gather more details about this matter and assist you further, please reach out to our dedicated support team for advanced troubleshooting.

      You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best noise cancelling headphones around

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best noise cancelling headphones around. They are comfortable and sound great. Highly recommend, but try and time it out when the are on sale for a little more value

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Boanz!
      Thanks so much for sharing your review!
      It is truly wonderful to know that the WH-1000XM6 stands out to you as the best noise canceling headphones around.

      This model features our most advanced Auto NC Optimizer, which automatically adjusts the noise canceling based on your environment and wearing conditions.

      Thank you for choosing Sony and for the helpful tip to other shoppers!
      Best regards,
      Estefany Sony_US