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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1360 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,358 reviews
  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones and sounds great plus feature they are lightweight and forget sometimes I’m wearing them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JorgeM,
      We are immensely pleased to hear that you're loving your new WH-1000XM6 headphones!
      Knowing that the sound quality is great and that the lightweight design makes them so comfortable you sometimes forget you have them on is truly what we aim for.

      Thanks so much for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Smart features disappointing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the sound quality was excellent. I have never cared for over-emphasized bass of many popular headphones. These stay clear and distinctive, even in a crowded soundscape. The noise cancelation is excellent, even allowing me to lower the volume and listen at a quieter volume without outside noise at the gym drowning out the music. I ended up returning these for a couple of reasons. The smart features on these headphones are not as good as I am used to. My pixel buds have spoiled me for voice detection and auto-pausing, and sensing when I remove the earbuds. The Sonys would detect sound from outside as me speaking and pause randomly. Finally, I have an existing pair of noise canceling headphones which are not as good, but not better enough to justify a $500 purchase. If you have nothing else recent, this is a great place to start. I don't think you will be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewB,

      Thank you for your candid 4-star review of the Sony WH-1000XM6 headphones! We truly value your detailed feedback, which helps us continuously improve our products.

      It's fantastic to hear that you experienced the clear, distinctive sound quality and excellent noise cancellation that the WH-1000XM6 are renowned for. We're especially pleased that our noise-canceling technology allowed you to enjoy your music at a lower, safer volume, even in a noisy gym environment.

      We also appreciate your honest thoughts on the smart features. We understand that features like Speak-to-Chat and wearing detection, while designed for convenience, can sometimes react unexpectedly in certain environments. We understand your decision to return the headphones, and your feedback on the smart features is very valuable as we continue to refine our technology.

      Thanks for considering Sony products, have a great day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Excellent product and excellent sound quality.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this for almost one month. It's been very good, and the quality was very awesome, and I really like it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sricharan,

      We are beyond pleased to hear that you have been enjoying your Sony WH-1000XM6 headphones over the past month and appreciate their awesome quality. It's wonderful to know they are delivering excellent value and enhancing your listening experience. We designed these headphones to provide exceptional sound, comfort, and advanced features to keep you fully immersed in your music.

      Thank you for trusting Sony and being a valued part of the Sony family.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Noise cancellation is good. Sound quality is good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JodyjE,

      Thank you for choosing Sony!

      It’s a true pleasure to hear that your WH1000XM6 headphones are very comfortable with good noise cancellation and sound quality. We’re glad they are enhancing your listening experience and hope they continue to bring you great enjoyment wherever you go.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Took it to Japan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used these headphone on my 9 hour flight to japan and it was super helpful for train rights also. Just putting your hand over it, to block the noise cancellation so you can hear the stop. Super useful and music soond great with the setting i set for it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KenRock,

      We are honored to hear that your WH-1000XM6 headphones made such a long journey to Japan and your subsequent train rides comfortable and quiet. Features like Quick Attention, which lets you instantly let ambient sound in by placing your hand over the housing, and our industry-leading noise cancellation are designed precisely to make travel seamless, while customizable EQ settings ensure your favorite tracks always sound stellar.

      Thank you for making Sony part of your travel adventures.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great Sound Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the Sony headphones to hear phone conversations while talking with engineers on the loud and heavy industrial worksites. I can make the necessary changes to an application because I can hear and understand the transmitted information.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the detailed feedback, cheetaH!

      We are so glad to hear the noise cancellation on the XM6s is helping you cut through the noise on heavy industrial worksites so you can clearly hear engineers and make those application updates!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    satisfied

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] punchy bass, great overall sound, great noise cancelling and battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing, the only thing that isnt perfect is the touch controls. The design/comfort is exceptional as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CabelV,

      We're so glad to hear that your Sony headphones have impressed you with amazing sound quality and exceptional comfort. Thank you for your outstanding 5-star rating! We truly appreciate your feedback about the touch controls—your input is important to us as we consistently look for ways to enhance our products. The WH1000X6’s immersive audio and ergonomic design are crafted to elevate every listening experience.

      Thank you for choosing Sony—hope your day is an amazing one!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Best over the head headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mom for her birthday because I LOVE my XM5's and wanted to get her the latest model, and she loves it. She wears it every day and the ANC is the best I've ever experienced. If you have the XM5 then maybe it's not worth the upgrade but it's a significant upgrade if you have the XM4s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Neya!
      Thank you for your kind feedback. We are really happy to hear that the WH-1000XM6 has been a great gift and that the ANC is making a big difference!

      Thank you for putting your trust in Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Can wear for 10 hours without pain.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are comfortable and have great sound quality. I especially like the ability to bluetooth to multiple devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alex,

      Thank you for choosing Sony!

      We're honored to hear that you're enjoying your WH-1000XM6 headphones! Comfort and great sound quality are what we strive for, and it’s fantastic to know these features stand out for you. The multi-point Bluetooth connection feature is indeed a fantastic convenience, allowing you to seamlessly switch between multiple devices. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    If you want the best …

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous sound and so comfortable! Superior noise canceling as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelZ,

      We’re so glad to hear you’re enjoying the superior noise canceling and comfort of your new WH-1000XM6 headphones! It’s wonderful to know that the sound quality is meeting your expectations. Thanks for choosing Sony. 

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game changer. Battery life is unparalleled: I can leave it uncharged for days and it’s still have a handful of power left. The design also looks sleek.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi King,

      Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing battery life, Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound ! Love it better then air pods , cozy on the ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AllanC,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you love the sound of the WH1000XM6 headphones and find them more comfortable than other earbuds. Your comfort and audio experience are very important to us, and it's wonderful to know these headphones are cozy on your ears while delivering great sound quality.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    great for air travel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for travel. Greatly reduces airplane noise, allowed for both wired and bluetooth connection to the aircraft and being able to put your hand over the right ear cup allowed for conversation with flight attendants or the people you are traveling with.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi STEVEM,

      We are thrilled to hear that your new headphones are making your travels more enjoyable by effectively reducing airplane noise, offering flexible connectivity options, and making quick conversations effortless with Quick Attention mode.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Absolutely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought that the XM4s would ever be outclassed, but these take the cake by a mile. Going back to my XM4s while at the gym is an insane difference in sound quality, clarity and "space". The "space" of the sound for the XM4s is like this: "| |", but for the XM6s its more like this: "| |". Way better. My ONLY complaint is that the pads on the XM6s are a little too thin, but with 3rd party companies working on replacement pads that'll be a non-issue soon. 10/10.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, ChristopherS,

      Thanks for the review and the 5-stars rating! Thanks for the recommendation towards the pads on the headphones, as it is something we can definitely take in consideration for future references.We hope you can continue to enjoy the amazing sound quality and top-technology noise cancellation!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high quality headphones. They sound amazing and feel amazing. I would recommend ereccomdn this to anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JuanR,

      Thank you for choosing Sony!

      We’re elated to hear that the WH1000XM6 headphones deliver exceptional sound quality and comfort. Thank you for the strong recommendation!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones (Good Quality Sound Control)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have been fantastic with great sound quality when listening to music or watching video’s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelM,

      Thank you for choosing Sony!

      We're elated to hear that the WH1000XM6 headphones have been fantastic for you with their great sound quality while enjoying music and videos. Your appreciation means a lot to us, and we're glad they are enhancing your listening experience. If there’s ever anything we can assist with, please don’t hesitate to reach out. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best headphones Ive owned. Seamlessly switches connections without issue. Might be uncomfortable if you have big ears and the pads dont keep the first parts that far off your head. Battery life is amazing as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KalebH,

      It brings us great satisfaction to hear that the WH-1000XM6 ranks among the best headphones you’ve ever owned! We are especially glad that the seamless multipoint switching and the extended battery life are making your daily listening easier and more enjoyable. While we appreciate your feedback regarding the ear pad depth, we’re glad that the overall performance and technical reliability are standing out to you.

      Thank you for trusting Sony to provide your premium audio experience.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, they are really comfortable and have great sound and noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidC,

      That's wonderful to hear! We are delighted you find the WH-1000XM6 Headphones comfortable and are enjoying the great sound and noise canceling performance. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 4 out of 5 stars

    A great experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I greatly enjoy the noise cancellation and eq choices for a better sound. The background noise setting is great for getting work done without losing focus on noise. Being able to connect to two devices at once is nice but the app doesnt always connect right away for controls

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your positive experience with the WH-1000XM6, especially around the noise cancellation, EQ options, background noise setting, and multi-device connectivity, IDidThisForFun. We're glad these features are helping you stay focused and enjoy your music.

      Regarding your feedback about the app not always connecting right away for controls, we understand how this can be an inconvenience. To improve app connectivity, please make sure you have the latest version of the Sony | Sound Connect app. After updating, try initializing your headphones through the app and, if you're using an iPhone, remove and re-pair the device after initialization. These steps can help resolve common connection issues and restore full app functionality.

      If you need further assistance, please consult our support resources for detailed troubleshooting or reach out for direct support. Your feedback is valuable and helps us continue to improve our products and services.

      Thanks for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US