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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1360 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,358 reviews
  • Rated 4 out of 5 stars

    One of the most quality headphones out

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am normally a fan of Beats bc of their availability and functions. But after I bought these, the headphones live up to my expectations. The only downsides to those are the non-detachable earmuffs, and of course the price…apart from that, these are all around a great product with a few improvements that can be made to future designs. Def a worth competitor to AirPods Max

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Andre,

      Thank you for considering Sony products.

      We sincerely apologize for any inconvenience the non-detachable earmuffs may have caused. We're glad to hear that the WH1000XM6 headphones lived up to your expectations and that you find them to be a great product overall. Please note that this model’s earpads are designed to be detachable directly from the housing. For your convenience, you can find detailed instructions on how to remove the earpads here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856813.html.

      We appreciate your valuable feedback and will continue to consider improvements for future designs.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Comfortable headphones with good battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to use even for long sessions and very good battery life. I feel overall base can be improved but overall having very experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great quality sound/anc. Big jump from xm5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PeterC,

      Thank you for choosing Sony!

      We're excited to hear you're loving your new WH-1000XM6 headphones! It's fantastic to know you find them very comfortable and are experiencing a big jump in sound quality and ANC from your previous WH-1000XM5 model. We're thrilled you're enjoying the enhanced audio and noise-canceling performance.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Too sensitive to damage and water

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pair of headphones exceeded all of my expectations other than the fact that it is super sensitive to everything it can easily be damaged by the smallest thing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BUDDYB,

      We are so sorry to hear that you feel your new headphones are too sensitive and prone to damage, as we design our products to balance lightweight comfort with durable daily performance. To help protect your device, we recommend storing them inside their dedicated carrying case whenever they are not in use, avoiding exposure to moisture or extreme temperatures, and gently handling the folding hinges and touch sensors.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest headphones I’ve had and really really good sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HanifaP,

      Thank you so much for the 5-star review! We are very glad to hear that the WH-1000XM6 headphones are the best you’ve owned and that you're enjoying the premium sound quality.

      It’s great to know that the improvements we've made—from the refined audio drivers to the enhanced noise cancellation—are providing you with an exceptional listening experience.

      We truly appreciate your support and hope you continue to enjoy your music with Sony!

      Regards,
      Dominick Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great for Upgrades and best in Class

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I currently have the XM3s and was waiting for a real jump to upgrade and this is it! Better noise cancellation and clearer sound. Overall a great upgrade from older models and as always Sony is leading in over the ear headphones so a great buy no matter what.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience and for choosing Sony once again, CJOT! We are elated to hear that you noticed significant improvements in noise cancellation and sound clarity with the WH-1000XM6. It's great to know the upgrade has met your expectations, and we appreciate your recognition of Sony's commitment to innovation in over-ear headphones. Your feedback motivates us to keep delivering the best in audio technology. Enjoy your listening experience!We truly appreciate your support and for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Sony headphone review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must admit the Sony headphones have incredible sound performance. It has increased my headphone usage, and has made the experience much more enjoyable. The fit across the head is comfortable and when bending over the headphones actually stay in place that is a big plus. Also when exercising and during vigorous workouts there is little to no movement of the headphones. Lastly most definitely not least the comfort of the ear cushions are phenomenal. I would recommend to others and purchase again if necessary.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ALWAYSSMILING,

      Thank you for choosing Sony!

      We're delighted to hear that the WH1000XM6 headphones have elevated both your listening experience and daily use. Knowing the sound quality, secure fit during movement, and ear cushion comfort are making such a difference truly means a lot. Thank you for sharing your recommendation!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    These are awesome!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned two other generations of these headphones. These are by far the best. The case is super convenient and these are easier to move around when talking to colleagues in an office setting. I just have to keep a cloth to wipe these off because they’re very easy to get residue from your hands on them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Deejay,

      Thank you for choosing Sony!

      We're honored to hear that the WH-1000XM6 headphones stand out as the best among the generations you've owned. It’s great to know the convenient case and ease of movement in office settings are making your experience smoother. We appreciate your practical tip about keeping a cloth handy for cleaning, as it shows your attention to maintaining the product's quality. Your thoughtful feedback inspires us to keep enhancing both design and usability.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony has the best sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you skipped the XM5 because they didn't fold or felt flimsy, the XM6 is the upgrade you’ve been waiting for. It’s easily the best all-around headphone on the market right now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Manny,

      Thank you for choosing Sony!

      We’re honored to hear that the WH1000XM6 has exceeded your expectations and served as the upgrade you were looking for. It’s rewarding to know that its design improvements and overall performance resonate so well with you. Your endorsement as one of the best all-around headphones motivates us to continue refining our products to deliver outstanding experiences.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Highly recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I delayed buying a pair of over the ear headphones. I researched, I hemmed and hawed. I went in and tested. But, am I glad I got these. They sound great, the app makes customization relatively easy. Do yourselves the favor for a great audio experience and pick these up if you are in the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, GabrielR! We're so happy to hear that your research and testing led you to the WH-1000XM6 headphones and that you're so glad you chose them. It's wonderful to know you find the sound great and that the app makes customization so easy. We designed these headphones to deliver an incredible audio experience, and we're thrilled that you are enjoying them so much. We sincerely appreciate your recommendation to others! Thank you for choosing Sony.

      Best regards,
      Gus, Sony Social Media Team. Sony_US

  • Rated 4 out of 5 stars

    Good overall

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to the last XM5 the ANC is undeniably better but not by much and it doesn’t justify it’s price. For someone like me who wants the best it isn’t a horrible idea but still a bad deal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MonsterCat,

      We feel privileged to know that as someone who settles for nothing but the finest gear, you’ve chosen our latest flagship for your collection. While we realize the investment is significant, we are glad the refinements in our noise-silencing technology are providing you with that edge in performance you've been searching for.

      Thank you for trusting Sony to stay at the forefront of your audio experience.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    AWESOME

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is on the spectrum and it’s been hard to find noise canceling headphones that work well for her. These are her favorite BY FAR!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JILLB,

      It brings us great satisfaction to hear that the WH-1000XM6 headphones are making such a positive difference for your daughter! Designing industry leading noise cancellation is all about creating a peaceful, comfortable space where anyone can tune out overwhelming sensory distractions and truly relax into their favorite sounds.

      We really appreciate you being part of the Sony family.

      Regards,
      Dominick Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Out of this world noise cancellaton

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] These are the best headphones ever. The sound quality is amazing and the noise cancellation is even better. When u have these on you cant hear nobody.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Trees,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you are enjoying the WH-1000XM6 headphones. It’s wonderful to know the sound quality and noise cancellation are making such a positive impact on your listening experience. Your feedback inspires us to continue delivering innovative products that truly immerse you in your music.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony best headphone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best Wireless Noise Canceling Headphones that you can buy rn. to be honest I cant live without it. This goes beoynd my expetation if you dont buy this you are making a big mistake

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, JuanGarcia!

      We are thrilled to hear you believe the WH-1000XM6 is one of the best Wireless Noise Canceling Headphones available! It's incredibly rewarding to know this product has gone beyond your expectations and that you "can't live without it."

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Awesome sound.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound and noise cancelling, they are really comfortable to wear while doing shores.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EUNICE,

      Thank you for choosing Sony!

      We're excited to hear that your WH1000XM6 headphones deliver awesome sound and noise cancellation while keeping you comfortable during your chores. Crafting audio gear that transforms routine tasks into an immersive listening experience is a major goal for our team, and knowing they make your daily chores more enjoyable means a lot to us.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Auh-mazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic bang for the buck! Took less than 10 minutes to get the product and get out the door. Which is important for me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonG,

      We are thrilled to hear you had such a seamless in-store experience and love your new WH-1000XM6 headphones. We know how valuable your time is, so getting you checked out and on your way quickly is always a priority.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    THE BEST

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BEST headphone I have used so far. And its very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SirajudeenR,

      Thank you for choosing Sony!

      We're honored to hear that the WH1000XM6 headphones stand out as the best you’ve used so far and that they offer great comfort. Your feedback encourages us to keep delivering quality and comfort in our products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sound and noise cancelling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best noise cancelling and sounding headphones I have ever used would definitely recommend if you have the extra money to afford it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Driftsoul,

      Thank you for choosing Sony!

      We're elated to hear that you appreciate the noise cancelling and sound quality of the WH1000XM6 headphones. Your recommendation means a lot to us, and we’re grateful for your support in sharing the experience with others who value great audio.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Worth the upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Sony mx5 before and I loved them. I was hesitant to upgrade to the mx6 because of the price tag but after having them for a week now, I’m glad I did. The noise canceling and quality of sound are on a whole other level compare to previous generations. Definitely worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones for mowing. Noise cancellation works great. It’s easy to make phone calls

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tristan,

      It brings us great satisfaction to hear that the noise cancellation of your WH-1000XM6 is making your yard work so much more enjoyable by blocking out the engine noise. Since you use them while being active outdoors, we recommend regularly wiping down the ear pads with a soft, dry cloth to keep the materials in top condition after a long day of mowing.

      Thank you for choosing Sony to be your companion even during the toughest tasks!

      Regards,
      Dominick Sony_US