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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1360 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,360 reviews
  • Rated 4 out of 5 stars

    The sound is amazing.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I deducted a point because my son is on his 3rd pair this year. The headband is weak on these and the ones with the good headband are twive as much

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaC,

      We are very sorry to hear about the ongoing headband durability issues your son has experienced, and we completely understand your frustration. To help prevent future wear, we recommend storing them in their dedicated carrying case and avoiding over-stretching the band. For further assistance with repairs or warranty options, please visit our official support page at https://www.sony.com/electronics/support.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Sony for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these bad boys for my daughter and she loves them! Only annoying part is she’s ignoring us now that she has the best noise canceling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RebeccaR,

      We are so glad to hear your daughter is loving the performance of her new WH-1000XM6! While we can't help with the "ignoring" part, we’re thrilled the noise canceling is working exactly as intended.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Sony WH-10006

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these noice canceling head phones. Pricey,but well worth it. Put the headphones a drift into another world. I have not had one problem with the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, ErickS!

      We are thrilled to hear that your WH-1000XM6 headphones allow you to "drift into another world." It’s wonderful to know that the noise canceling is providing such an immersive experience and that you find them well worth the investment.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Fantastic headphones.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out-of-this-world noise cancellation and audio. Great fit for most heads. I have no notes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful feedback, JAYB!

      We are so glad to hear the out-of-this-world noise cancellation, audio quality, and comfortable fit of your WH-1000XM6 are hitting the mark for you!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these headphones before a long flight and it was AMAZING. The noise cancellation is great. Still working through all the features (there is a "smart" conversation mode; 3D sounds; etc.) so, probably more to come.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kpldd,

      Thank you for choosing Sony!

      We're excited to hear that you enjoyed the WH1000XM6 headphones on your long flight and appreciated the excellent noise cancellation. It's great to know you're exploring the advanced features like the smart conversation mode and 3D sounds. We look forward to you discovering even more benefits as you continue using them.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use for the GYM and the noise cancelention is amazing, sounds good and also looks good I love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ESTEFANYC!
      Thanks for your feedback! It's great to hear that the noise canceling, sound quality, and design of the WH-1000XM6 are hitting all the right notes for you.

      We appreciate you choosing Sony!
      Kind regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Sounds really good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use for the GYM and the noise cancelention is amazing, sounds good and also looks good I love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ESTEFANYC,

      Thank you for choosing Sony!

      We're excited to hear that you're enjoying your WH1000XM6 headphones at the gym! It's wonderful to know the noise cancellation enhances your workout experience and that you're pleased with both the sound quality and design. Your enthusiasm truly motivates us to continue delivering products that blend performance and style. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Mr. Taylor

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the product; however, I especially appreciated the support and assistance I received from the young male associate who helped me select the merchandise. He was quite knowledgeable about the products and patiently explained the differences between each one, including features, benefits, and suitable uses. Overall, I was very satisfied with my choice and left very impressed by his product knowledge and his professional expertise. It's a shame I can’t remember his name, but I believe he deserves recognition for his helpfulness and outstanding service during this sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CliveT,

      We are thrilled to hear that you are enjoying your new headphones and had such a positive experience with the store associate's expertise. While we are a separate team from the retailer, we truly appreciate you sharing this feedback regarding the excellent service you received. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Best Buy Employee

    Rated 1 out of 5 stars

    Extremely uncomfortable/ headband snapped.

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Sound quality, big upgrade from the xm5 noise cancellation is absolutely amazing. The fact that they can fold again. Sososo good. The case is beautiful. They are however awful to wear. The earcups are teeny tiny, and have protrusions inside them that can actually touch your ear if you have larger ears. The foam on the earculs is extremely thin as well, which helps with heat but not with comfort. The main issue with comfort though is the top headband. It literally doesnt feel like it has foam in it at all, i couldnt wear these headphones for more than like five minutes without them actually hurting. I took them off once and the hadband snapped up. I was able to snap it back in place , which was crazy to me, but from them oj it made a creaking sound. I returned these and went back to my xm5. The sound quality and anc upgrade isnt worth nkt bejng able to wear them. My advice is to go into the store and try them on. Spend some time wearing them at the display. See if they hurt your head.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rikku, we're genuinely sorry that the Sony WH-1000XM6 headphones did not provide the comfort you required, despite the significant enhancements in sound quality, active noise cancellation (ANC), and the reintroduction of the foldable design. We understand that the small earcups, thin earcup foam, and particularly the discomfort from the headband made them unwearable for long-term use for you.

      Your detailed feedback, including the issue with the headband snapping and creaking, is extremely valuable. We genuinely appreciate you taking the time to experience the product and provide such a thorough review. Your insights, especially the recommendation for potential customers to try them on in-store are crucial, and we'll definitely share your feedback with our development team for future improvements. We're happy you returned to the WH1000XM5 and are still enjoying the magnificent sound. Thank you for considering Sony! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    A nice update

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the quality increase form the 5s. Wasn’t expecting to hear a large difference based on professional reviews, but am pleased with the update.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rlab,
      We appreciate you taking the time to share your feedback on the WH-1000XM6 headphones!

      We are very glad to hear that you are personally impressed with the quality increase over the previous generation and that you are pleased with the update.

      Thank you for selecting Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Excelente

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise canceling and quality audio, the fitment and compatibility with device's

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EduardoReyes!
      Thanks so much for sharing your feedback with us! It is fantastic to know that you are loving the excellent noise cancellation and high quality audio, while finding the fit and device compatibility seamless for your daily listening.

      The WH-1000XM6 features our advanced HD Noise Canceling Processor, high resolution audio capability, and a comfortable design built to keep you connected to all your devices.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the feel and sound is great! Only thing I don’t like is the earcups. Not enough cushion and looks cheap, along with it not being able to get wet. Besides that I think the price should have been $100 less due to those

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t hesitate. Buy today!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the X5s sounded good but these have taken it a step beyond. The sounds quality is phenomenal but where they have made substantial improvement is in the noise cancellation. Just an amazing set of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony,

      We're so glad to hear that your Sony headphones have truly surpassed your expectations—thank you for the fantastic 5-star rating! It's wonderful to know that you're enjoying the phenomenal sound quality, and especially that the substantial improvements in noise cancellation have made such a difference for you. We appreciate your enthusiasm for this amazing set of headphones.

      Thank you for choosing Sony—wishing you a brilliant day!
      DiegoV. Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great overall headphone

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great product with gread sound and feel. Only thing i didn't like was how shallow the earcups are compared to a bose qc ultra.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ColtonD,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the great sound and feel of the WH1000XM6 headphones. Your feedback about the earcup depth is valuable, and we appreciate you sharing your perspective as it helps us continue to enhance our products.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Great sound quality, but hinge falls short

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, but still some issues with hinge mechanism. After about 12 months of using, the "stopper" on the headband broke with normal use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoelB,

      Thank you for considering Sony products.

      We sincerely apologize for the inconvenience you have experienced with the hinge mechanism on your WH-1000XM6 headphones. We understand how frustrating this can be after regular use. Please note that the warranty typically covers software malfunctions such as power, audio, and charging issues, but physical damage like this is unfortunately not covered, even if unintentional. We recommend checking with a local electronic repair center, as they may be able to assist in restoring your headphones. Should you be interested in exploring our latest products, please visit our website at https://electronics.sony.com/. We will also share your feedback with our dedicated team as we continue to improve our products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony - headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They look elegant and so far they have great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EMILYN!
      Thank you for sharing your thoughts with us!
      It is fantastic to know that you find the WH-1000XM6 so elegant and that the sound has been great for you so far.

      The WH-1000XM6 features our most advanced Auto NC Optimizer to date, which automatically adjusts noise canceling based on your environment. These headphones also offer ultra clear call quality through precise voice pickup technology.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Superb Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly comfortable to wear with excellent ANC features that you can turn on and off. Wear these daily and absolutely love them. Some how Sony improved on the 1000XM5s!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello John,

      Thank you for choosing Sony!

      It's a true pleasure to hear that the WH1000XM6 offers you outstanding comfort and flexible ANC features that enhance your daily listening. We're grateful for your loyalty and delighted that the improvements have made a positive difference for you. Thank you for sharing your enthusiasm!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is next-level, works so well it softens the world even with no music playing. Our 2019 Sony WH-XB900N headphones are still going strong, but we had to try these. Sound and bass are comparable, with a slight upgrade you can feel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jjshort94,

      Thanks for taking the time to share this amazing review. We are so happy you chose to upgrade to the new WH-1000XM6 headphones! Your comment that the noise canceling is next-level and "softens the world" is exactly what we strive for.

      It's also fantastic to hear that your WH-XB900N headphones are still performing well, which is a testament to the durability we build into all our products.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked at reviews to help me decide which headphones to purchase and when I went into Beatbuy to try them on I fell in love great purchase with helpful features

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SUSANA,

      We are delighted to hear that your hands-on experience at the store helped you discover why the WH-1000XM6 headphones are the perfect choice for you. We take great pride in designing intuitive features that make daily listening more immersive and enjoyable. Thank you for choosing Sony for your personal audio experience.

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're not bad regarding sound quality, but when you want headphones and want to blast your music and don't want others to be able to hear what you're listing to, these aren't it. They're good tho I recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FranciscoZ!
      We are thrilled to hear that you're recommending the WH-1000XM6 headphones and that the sound quality is hitting the mark for you.

      We really appreciate the honest heads-up regarding the sound leakage at higher volumes, it's feedback like this that helps us keep improving.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US