Customer Ratings & Reviews

Hello TillyWilly,

Thank you for choosing Sony!

It brings us great joy to hear that the WH1000XM6 headphones are delivering excellent sound and that your son was so excited to receive them. Moments like these inspire us to continue crafting products that create memorable experiences for families.

Best regards,
-Fred

Hi Parixit,

We are thrilled to hear you’re enjoying the industry-leading noise cancellation and the stylish design of your new headphones. It’s great to know that the voice quality is meeting your needs for clear communication as well.

Thanks for choosing Sony.

Best regards, Eliab

Hello SamirR,

Thanks for the review. We are sorry to hear about what happened with your first pair. We can definitely take the information in consideration for future references, as we understand how that could help customer in the future. However, we're very glad to hear that when it comes to sound and noise cancellation, you find them incredible. That's a testament to the core performance we aim for.

Thanks for choosing Sony, have a great day!
DiegoV

Hi PaulO,

It's a true pleasure to hear that your WH-1000XM6 headphones have become a great travel companion. We are delighted that the sound quality is making a positive impact and that you would highly recommend them to others.

Thank you for choosing Sony.

Regards,
Dominick

Hello Oleic,

Thank you for choosing Sony!

It brings us great joy to hear that you appreciate the WH1000XM6 headphones' sound quality and noise cancellation. Your kind words encourage us to continue crafting products that enrich your audio experience every day.

Best regards,
-Fred

Hi TerryM,
Thanks for reaching out and sharing your honest feedback with us. We're truly sorry to hear that the WH-1000XM6 headphones weren't the right fit for you. It sounds like you had a really frustrating experience with the comfort and the app and we sincerely apologize for that.

It's clear how much thought you put into your purchase and it's disappointing when a product doesn't live up to the excitement. We really appreciate you taking the time to share these specific points about the earcups, the fit and the app. This kind of direct feedback is incredibly valuable and helps our team understand what we can improve on for the future.

Thanks for considering Sony. We hope to have another opportunity to serve you in the future.
Sincerely,
Estefany

Hi AddieB,

We are elated to hear that your new WH-1000XM6 headphones have earned a spot as your go-to "everyday carry." It is wonderful to see them joined with your XM4s to create the ultimate Sony audio duo.

Regarding the connection with your Sony TV, we recommend unpairing the headphones from your TV and then pairing them again to refresh the link. This often resolves synchronization and volume control quirks. We are constantly working on firmware improvements, so please ensure both your headphones and TV are running the latest software versions for the best experience.

Thank you for being such a loyal member of the Sony family.

Regards,
Dominick

Thank you for your feedback, Jake.

We are glad to hear that you find the wh1000xm6 more comfortable than the AirPods Max! We put a lot of focus on the weight and pressure distribution, so it’s great to know that is paying off for you.

We also appreciate your honest thoughts on the volume control swipe. We know that touch gestures can have a learning curve compared to physical buttons, and we value your preference for a more tactile volume control. Feedback like yours is essential as we continue to refine the user interface for our future models.

Thank you for choosing Sony and for sharing your experience!

Best regards,

Gus, Sony Social Media Team

Hi Doshi,

It brings us great satisfaction to hear that your new headphones have outperformed every other pair you own to claim the top spot.

We pour a tremendous amount of engineering into perfecting our industry-leading noise cancellation, so knowing that it is delivering a noticeably superior, quiet experience for you is incredibly rewarding. Whether you are commuting, working, or just tuning out the world, we are glad they are providing the absolute best soundscape for your daily life.

Thank you for choosing Sony to elevate your audio experience.

Regards,
Dominick

Hi JasonA,

Thank you for choosing Sony!

It brings us great joy to hear that the WH1000XM6 provided excellent sound quality and effective active noise cancellation, enhancing your airline travel experience. We appreciate you taking the time to share your positive feedback!

Best regards,
-Fred

Hi SUSANT,

We appreciate your recommendation and are delighted to know that the WH-1000XM6 headphones meet your expectations and provide great value. Thank you for sharing your positive experience with others.

Thanks for choosing Sony.

Best regards,
Eliab

Hello JEROMEA,

Thank you for choosing Sony!

We're honored to hear that the WH1000XM6 headphones stand out as the best you’ve ever used, especially with your experience in recording studios. Knowing that our headphones meet the high standards of a professional like you is truly meaningful. We appreciate your trust in our products and will continue to strive for excellence.

Best regards,
-Fred

Hi AntC.

Thanks for the review and the 5-stars rating! Thanks for the recommendation towards the commodity on the headphones, as it is something we can definitely take in consideration for future references. We hope you can continue to enjoy the amazing sound quality and top-technology noise cancellation!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Thank you for the fantastic review, SeanO!

We are thrilled to hear that the WH-1000XM6 is living up to the hype for you! "Unmatched noise cancelling" is exactly what we aimed for with the new QN3 processor, and we’re so glad you’re enjoying the jump in sound quality too.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi OluwaseyiS,

That is excellent feedback! We are thrilled to hear you consider the WH-1000XM6 Headphones excellent and appreciate the improved design and durability of the new hinges. Thanks for choosing Sony.

Best regards, Eliab

Hello AlecP,

Thank you for choosing Sony!

We’re excited to hear that you are enjoying the WH-1000XM6 headphones. It’s wonderful to know the sound quality and noise cancellation are making a positive impact on your listening experience. Your feedback motivates us to continue delivering products that enhance everyday moments through exceptional audio technology.

Best regards,
-Fred

Hi ChaseP,

We're thrilled to hear you're loving the sound quality of your WH-1000XM6 headphones and that you feel they are worth the investment—It's great to know our products are successfully delivering a high-quality listening experience!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony North America.

Hello Joes,

Thank you for choosing Sony!

It’s a true pleasure to hear that the WH1000XM6 headphones have impressed you with their noise-canceling capabilities and that your wife finds them to be a remarkable experience. We’re grateful to be part of your audio journey and hope they continue to bring enjoyment.

Best regards,
-Fred

Thank you for the fantastic review, KimP!

We’re thrilled to hear that the sound quality on your WH-1000XM6 is delivering that smooth, perfect performance you were looking for.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team