Customer Ratings & Reviews
- Model:
- WH1000XM6/B
- SKU:
- 12360592
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.9 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
to a friend
Superb Sony headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest headphones I have ever owned definitely would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, PatrickK!
We are absolutely thrilled to hear that the WH-1000XM6 headphones are the best you’ve ever owned! It’s wonderful to know that our latest noise-canceling technology is delivering the experience you were looking for.
Thank you for the recommendation and for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
Great When They Work Correctly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware potential buyers, the Sony xm6 headphones work great while not broken. Unfortunately they break way too easily. For reference, I have bought the previous 3 headphones in this series (xm4, xm5, xm6). All have broken within a year and a half, and these broke in 4 months. As some have mentioned, these headphones can get pretty warm, which can obviously lead to sweating a bit, especially in warm areas. In just 4 months, whenever it gets remotely hot out, or I sweat even a little, there is a crackling sound when using the noise cancelling in the right earpad. I've found out it was condensation building up in the headphones that caused it. Sony support is even worse. Their text support is nearly non-functional, with agents randomly ending chats, making it nearly impossible to get through one fully. Call support isn't much better, as I was told I would have to send the headphones in for them to "determine" if the pair was truly defective to get a new pair sent, a process that could "take 2-3 weeks" according to Sony support. I work from home, so having no sound for that long a time is not possible for me. Of course I could buy a cheap pair of stand in headphones, but the point is that a 450 dollar pair of headphones should last longer than 4 months. I've had similar issues with previous models as well. TLDR: Great when they work, but the fragility of these headphones make it hard to recommend for the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi James,
Thank you for being a loyal Sony fan and for sharing your experience with the WH-1000XM6. We truly appreciate your feedback regarding the comfort and temperature of the ear pads, as well as your detailed honest input regarding your experience with our support teams. This information is invaluable as we strive to improve both our products and our service.
We understand how essential your headphones are for your work-from-home setup, and we would like to personally evaluate your case to better understand the issues you've encountered. We want to make sure we find the best possible path forward for you.
Please email the following information to socialsupport@am.sony.com so our specialized team can assist you directly:
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:
Thank you for considering Sony!
Regards,
Dominick
Everything you need
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones for everyday use, outdoor and indoor use. Amazing sound quality and intuitive controls
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Asad,
Thanks for these fantastic five stars!
We're absolutely thrilled to hear your new WH-1000XM6 headphones are proving to be the perfect companion for both your daily routines and your adventures, whether indoors or out.
It's wonderful to know that you're appreciating the amazing sound quality and appreciating the intuitive controls. Remember installing the Sony | Sound Connect app to enhance your experience!
Thanks for choosing Sony!
Sincerely,
Jenn.
Just as listed. Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are amazing. Product I received was early as listed. The packaging arrived undamaged. Product was in perfect condition and works perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zeroivan2708,
We are honored to hear that you find your new WH-1000XM6 headphones amazing and that they are performing perfectly for you. We have worked hard to refine our Industry-Leading Noise Cancellation and audio fidelity to ensure a truly immersive experience. It is great to know that the combination of our specialized drivers and refined ergonomic design is providing you with the premium quality you deserve.
Thank you for trusting Sony!
Regards,
Dominick
Head phone review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.has best sound quality the headphones go to sound when you talking which is nice you not screaming talking. Noise canceling is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnaN,
We’re thrilled you’re enjoying the sound quality and noise canceling! It's great to hear that the Speak-to-Chat feature is working well for your conversations.
Thanks for choosing Sony.
Best regards,
Eliab
Great for the price and sound quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty good headphones and have a great set of options to play with. Awesome ANC. The only downside I find is it needs a bit of more cushioning.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the feedback, vk3105!
We are happy to hear that the industry-leading noise cancellation and feature set are hitting the mark for you. We also appreciate your honest feedback regarding the cushioning. We designed the WH-1000XM6 with a wider headband and new soft, padded cushions to distribute weight, but we understand that comfort is very personal.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is perfect. Battery life really good. Stability while working out isn't very stable. But otherwise it's ok.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BRITTANYW,
We are so glad to hear that you are enjoying the perfect sound and strong battery life of your new WH-1000XM6 headphones. We understand that stability can be a concern during workouts, as these over-ear headphones are primarily designed for everyday listening, travel, and relaxation rather than high-impact exercise. To help keep them secure if you choose to wear them while active, we recommend adjusting the headband length for a tighter, more conforming fit against your head, or taking gentle movement breaks to readjust them. For further support and accessories, please visit official Sony support at https://www.sony.com/electronics/support.
Thanks for choosing Sony.
Best regards,
Eliab
Best headphones of 2025
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I own. And that is saying something. I have plenty of $300 plus headphones. This is the latest and greatest from SONY. And it is worth the price. The theater setting via the app you download onto your phone makes a world of difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corey,
We are so glad to hear that you consider the WH-1000XM6 headphones the best you own. It's awesome to know that you're enjoying the theater setting and that you feel they are worth the price. We truly appreciate your high praise and are thrilled to have you as a customer!
Thanks for choosing Sony.
Best regards,
Eliab
Best noise cancelling headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Amazing noise cancelling headphones. Sound quality is outstanding and battery life is impressive. Very comfortable for long sessions.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, CarlosD!
We are thrilled to hear that you are enjoying the outstanding sound quality and impressive battery life of your WH-1000XM6. It’s wonderful to know they are staying comfortable for your long listening sessions!
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
Sounds amazing, however, the microphone wont work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones in terms of sound quality and noise cancelation. That said, I've had several issues with the microphone not working even after doing a factory reset and firmware updates. I'll be taking them back in hopes of getting them resolved. For the money, I'd take a chance on something else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, JacobGW05.
We are so sorry to hear about the issues you've been experiencing with the microphone on your WH-1000XM6 headphones. This is certainly not the reliable experience we aim to deliver, and we understand your frustration, especially after trying a factory reset and firmware updates.
We want to help you get this resolved. We highly recommend contacting our support team directly. They are best equipped to troubleshoot the microphone issue and can provide you with the next steps to get this fixed.
You can connect with them at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for your valuable review.
Best regards, Gus, Sony Social Media Team
Quality over-ear headphones from Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice ear phones, can adjust the sound to suit your preferences- only down side is you have to download the Sony app to use. Would recommend to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dishwasher,
We are beyond pleased to hear that you are enjoying the sound quality and the customization options of your WH-1000XM6! While we understand that downloading an additional app is an extra step, the Sony | Sound Connect app is essential for unlocking those personalized EQ settings and ensuring your headphones always have the latest performance updates. We truly appreciate your recommendation to others!
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Bought this to a friend, but after using it will get it for myself
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leonardo,
We’re so glad to hear that you and your friend are enjoying the WH-1000XM6! There is no better compliment than wanting a pair for yourself after trying them out. We look forward to having you join the Sony family as an owner soon.
Thanks for choosing Sony.
Best regards,
Eliab
The best worth every penny
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10. Best headphones i owned. Al though during summers my ears would sweat so much if i wore them outdoors
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donron,
We’re thrilled to hear these are the best headphones you’ve owned! We appreciate the feedback regarding the heat during summer use, and we're glad you're enjoying the 10/10 performance.
Thanks for choosing Sony.
Best regards,
Eliab
Best Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market, you can’t ask for a better pair, for the exceeded the previous version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roybal509,
We are beyond pleased to hear that you consider the WH-1000XM6 the best headphones on the market! It’s wonderful to know that this new generation has exceeded your expectations and stands out as a significant upgrade from the previous version.
Thanks for choosing Sony.
Best regards,
Eliab
Worth every penny!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the airpod pro 2’s, these have been night and day better in every aspect. I’m heavy into the apple ecosystem but after my experience with the AirPods, I made the decision to jump ship because of quality and longevity concerns.
I would recommend this to a friendPremium Sound with All-Day Comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound quality paired with noise cancellation. Lightweight, super comfortable, and perfect for travel or long workdays.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hirthik,
We are pleased that you're finding the sound quality and noise cancellation of the WH-1000XM5 to be incredible! It’s great to know they are providing the comfort you need for travel and long workdays.
Thanks for choosing Sony.
Best regards,
Eliab
Sony best headphones 10 /10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I i have never supported a company as well as i am with Sony rn.. their heapdphones are perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tony,
Thank you for choosing Sony!
We're honored to hear that you feel such strong support for our brand. It brings us great joy to hear that the WH-1000XM6 headphones are providing you with a perfect listening experience. Knowing that our commitment to premium audio and comfort resonates so deeply with you is exactly why we do what we do. We truly value your loyalty and are so glad to have you as part of the Sony family.
Best regards,
-Fred
Teen Approved
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a Christmas gift for my 17 year old son. He said these are better than Apple’s over the ear headphones he has.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave,
We feel privileged to know that our headphones have earned the top spot for your son, especially when compared to other premium over-ear options!
It is fantastic to hear that a tech-savvy 17-year-old is finding the WH-1000XM6 to be the superior choice. We’ve worked tirelessly to refine our industry-leading noise cancellation and audio fidelity to ensure that every note is crisp and every distraction is silenced. Knowing that he’s enjoying a heightened level of immersion and comfort compared to his previous pair is the best compliment we could receive.
Thank you for choosing Sony!
Best regards,
Dominick
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are great. Comfortable to use and the noise canceling feature is perfect I can use them with my computer or in a flight to watch movies
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, JudyR!
We are absolutely delighted to hear that you find your WH-1000XM6 headphones to be great! It's incredibly rewarding to know that you are benefiting from both the comfort and the perfect noise-canceling feature, allowing you to seamlessly transition from using them with your computer to enjoying movies on a flight.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Love these
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these headphones, they’re not completely noise proof but are really great
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Fans!
We are absolutely thrilled to hear that you are loving your new WH-1000XM6 headphones. While no headphones can perfectly eliminate every single sound, we are so glad that our industry-leading noise canceling is delivering a great experience for you.
Thank you for choosing Sony and for sharing your feedback!
Best regards, Gus, Sony Social Media Team