Customer Ratings & Reviews

Thank you for your feedback, Clay.

We’re glad you enjoyed the touch controls on the WH-1000XM6, but we are truly sorry to hear the fit and clamp force weren't right for you. We design our headsets for comfort, so we appreciate you letting us know where they missed the mark for all-day wear.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Arijit,

Thanks for the 5 star review! We could not be more pleased to know you consider the Sony WH-1000XM6 an excellent upgrade over its predecessor and the top choice in its price range.

We are especially pleased that you have experienced seamless connectivity and outstanding performance across all your different devices, including iPhone, MacBook, Windows, and Linux.

Thank you for the high praise and for choosing Sony for your listening needs!

Regards,
Dominick

Hi HectorM,

Thank you for your fantastic 5-star review!

We are excited to hear that you are highly recommending the Sony WH-1000XM6 headphones and that the audio quality is powerful enough to "transport you to another place." We design our headphones to create truly personal and immersive listening experiences.

Thank you for choosing Sony!

Regards,
Dominick

Hi NasreenA,

We're pleased to learn that your Sony headphones are very comfortable to wear—thank you so much for the thoughtful 4-star rating! While noise cancellation performance won't always stand out for every listener, we're glad the WH-1000XM6's lightweight and ergonomic design delivers such exceptional comfort during longer listening sessions.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi dlo5678!
Thanks so much for sharing your feedback with us.
We are thrilled to hear that you’re loving the clean sound and noise canceling on your new WH-1000XM6!

The WH-1000XM6 includes long battery life and a super comfortable design, so you can keep the music going all day without any distractions.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Chris,

Thanks for sharing your feedback. We're sorry to hear you're experiencing distortion with your new WH1000XM6 headphones. That's definitely not the listening experience we want you to have—especially since you've noted that they sound great with a wired connection.

Since you're hearing distortion specifically over Bluetooth, here are a few things to check that might help: In the Sony | Sound Connect app, go to Settings and look for a setting called Bluetooth Connection Quality. If it's set to "Prioritize Sound Quality (LDAC)," try switching it to Prioritize Stable Connection. You can reset the Headphones and Disable DSEE Extreme as well!

If the issue persists, feel free to reach out to our Sony Support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We hope this helps get your issue resolved.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Thank you for sharing your feedback on the WH-1000XM6, GSZona. We are pleased to hear that you find the sound quality great and the Active Noise Cancellation (ANC) to be good.

We also appreciate your honest comments regarding the ear cups. We're sorry to hear that the shallow design is causing discomfort, as comfort is a top priority for us. Your feedback on this matter is incredibly valuable and will be shared with our design and engineering teams for future product development.

Thank you again for choosing Sony and for taking the time to provide us with this important insight.

Best regards,
Gus
Sony Social Media Team

Hi Sgvjon,

Thank you for your exceptional 5-star rating and for sharing your upgrade story—it’s great to know that after years of daily use with your WH1000XM4, your new Sony headphones have proven to be a superb replacement. The WH1000XM6’s industry-leading noise cancelling technology and refined comfort make every listening session enjoyable, whether you're at work, home, or on the move.

Thank you for choosing Sony—may your day be as seamless and clear as your listening experience!
DiegoV.

Hello Wesley,

Thank you for choosing Sony!

We're excited to hear that the noise cancellation on your WH-1000XM6 headphones has made such a strong impression. It’s rewarding to know the technology is enhancing your listening experience in a meaningful way, and we truly appreciate your thoughtful feedback.

Best regards,
-Fred

Hello KarynneR,

Thank you for choosing Sony!

We couldn’t be happier to hear that the WH-1000XM6 headphones have exceeded your expectations and offer everything you were looking for and more. It’s gratifying to know they have become an essential part of your audio experience. Your enthusiasm encourages us to continue innovating and delivering outstanding products.

Best regards,
-Fred

Hi SAYEDJ,

We are very glad to hear that you found nearly everything about your headphones to be perfect.

We truly appreciate you taking the time to share this feedback with us. While our current premium headphones focus heavily on industry-leading noise cancellation and sound quality, we completely understand how valuable waterproofing would be, especially for peace of mind during workouts or unpredictable weather. Your insights are incredibly helpful as our engineering teams look for ways to enhance future designs.

Thank you for choosing Sony, and we hope you continue to enjoy your listening experience!

Regards,
Dominick

Thank you for the review, AndrewG!

We are thrilled to hear that the WH-1000XM6 is providing the perfect quiet environment for your late-night movie sessions! It’s wonderful to know that our new Cinema Mode is hitting the mark for you—it’s specifically designed to use our 360 Reality Audio Upmix technology to create that immersive, theater-like soundstage right in your headphones. We are glad we can help you enjoy the big screen experience while the rest of the house stays sound asleep!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi, Wondols!
It is most rewarding to hear that these are the best headphones you've owned. We are glad the WH-1000XM6 is making such a big impression!

These headphones feature world class noise canceling that blocks out the world so you can focus on your music. They are designed to be extra comfy for long trips, and the battery lasts for days on a single charge.

It’s a pleasure having you as a Sony customer!
Best regards,
Estefany

Hi Bestbuyer,

We are sorry to hear that the noise cancellation did not meet your expectations. To ensure you are getting the best performance, we recommend using the Sony | Headphones Connect app to run the "Adaptive Sound Control" and "Noise Canceling Optimizer," which tailors the silence to your specific environment and fit. Please also ensure the ear pads are creating a firm seal around your ears for maximum isolation.

Thanks for choosing Sony.

Best regards,
Eliab

Hi MikeW!
We are really happy to hear that your new WH-1000XM6 is working well for you and keeping you happy!

The WH-1000XM6 features our most advanced Auto NC Optimizer to automatically adjust noise canceling based on your environment. It also includes upgraded drivers for even richer sound and a refined, lightweight headband designed for maximum durability and long-term comfort.

Thanks for choosing Sony!
Best regards,
Estefany

Hello NeshjaleeB,

Thank you for choosing Sony!

We're honored to hear that you love the WH1000XM6 headphones and see them as a great upgrade from the WH1000XM5. Your loyalty to Sony products means a lot to us, and we're grateful to be part of your audio journey.

Best regards,
-Fred

Hi Beto,

Thank you for sharing your thoughts on the Sony - WH1000XM6 headphones. We're delighted to hear that you're enjoying the sound quality and noise cancellation!

We also appreciate your feedback regarding the ear cushions. We understand how frustrating it can be to have to clean them so often, and your feedback is very valuable to us. Please know that we've noted your comments and will share them with our product team for consideration.

Thank you again for taking the time to let us know how your experience has been, and for considering Sony products!

Regards,
Dominick

Hi KelliC,

We are delighted the WH-1000XM6 headphones are loved by your son and that the powerful noise-canceling helps him focus by reducing external stimulation, making a positive difference in his daily life.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the awesome review, AntonioV!

We’re thrilled to have you as a first-time Sony owner. It’s great to hear your WH-1000XM6 headphones are making such a strong first impression!

Welcome to the family and thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hi NKNewton,

The WH-1000XM6 is a significant step up, and you're right—the ability to listen while charging over USB-C is a crucial quality-of-life feature that fixes a major annoyance from the XM5 model. Beyond that welcome fix, you'll benefit daily from the practical return of the fully foldable design, making them much easier to travel with, and a noticeably improved touch control experience for volume and playback. These minor but important refinements, alongside the superior ANC, really solidify the XM6 as a worthwhile upgrade.

Thanks for choosing Sony.

Best regards,
Eliab