Customer Ratings & Reviews

Thank you for the fantastic review, CraigD!

We’re thrilled to hear you had such an excellent experience and received top-tier service during your purchase. We hope you are loving the industry-leading noise canceling and sound quality of your new WH-1000XM6!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

HI LiamO,

We are so glad to hear that you are enjoying the new level of quality with the WH-1000XM6! It is wonderful to know that our latest flagship headphones have earned a spot as your new favorites.

Thanks for choosing Sony.

Best regards, Eliab

Hello YusufD,

Thank you for choosing Sony!

We couldn't be happier to hear that you’ve enjoyed both the WH1000XM4 and the new WH1000XM6 headphones. Your loyalty and kind words truly inspire us to keep pushing the boundaries of innovation and quality. Thank you for trusting us to enhance your listening experience with each new model.

Best regards,
-Fred

Hi Chris,

Thank you for your detailed feedback on the WH-1000XM6 headphones. I'm glad you enjoyed the sound quality and ANC, but I'm very sorry to hear that the physical design caused you discomfort. Your experience is important to us, and we appreciate you bringing this to our attention.

We understand that comfort is a critical factor, especially for extended listening sessions, and it's disappointing to hear that the fit was not suitable for you. We are always working to improve our product designs, and we take all feedback, especially on comfort and ergonomics, very seriously.

While we're sad to see you return the XM6s, we're happy to hear you found a pair of headphones that you can wear comfortably.

Thanks for considering Sony products.

Best regards,
Eliab

Thank you for your thoughtful review and fair comparison, BenM. We appreciate your recognition of the WH-1000XM6 as an outstanding choice in its price segment. While brands like Bowers & Wilkins and Mark Levinson target the audiophile market, the WH-1000XM6 stands out by providing exceptional balance of industry-leading noise cancellation, sound quality, and smart features, all at a more accessible price point. For many listeners, the combination of comfort, advanced technology, and overall listening experience offered by the WH-1000XM6 makes it a standout option among premium wireless headphones.

Thanks for choosing Sony!

Gus,
Sony North America Customer Support

Hi user131318,

That's fantastic to hear! We're absolutely delighted to hear your WH-1000XM6 headphones have the very best noise cancellation. We strive to deliver an unparalleled listening experience. Thanks for choosing Sony.
-Eliab

Thank you for your feedback and for choosing the WH-1000XM6, MichaelD. We're glad to hear you like the product. We understand that price is an important factor, and we strive to deliver premium features and advanced technology to provide an exceptional listening experience. We appreciate your comments and will share them with our team for future consideration.

Best regards,
Gus
Sony Social Media Team

Hello HaliC,

Thank you for choosing Sony!

It brings us great joy to hear that the WH-1000XM6 headphones provide great sound and will be the perfect companion for your upcoming trips. We’re glad they can enhance your travel experience with quality audio and comfort.

Best regards,
-Fred

Hi TayA,

We are thrilled to hear that the Sony WH-1000XM6 headphones are one of the best you've ever owned!

It’s incredibly rewarding to know that you've noticed the significant leap in performance, especially coming from the excellent XM4s. We put a lot of focus into improving the Active Noise Cancellation (ANC) to deliver a truly unparalleled listening experience, and your feedback confirms we achieved that goal.

Thank you for sharing your experience and for being a loyal Sony customer!

Regards,
Dominick

Hello SNL062989,

Thank you for choosing Sony!

We couldn't be happier to hear that your son loves the WH1000XM6 headphones and that he finds them an improvement over the previous model. It means a lot to us to be part of such special moments, like gifting something that truly enhances the listening experience.

Best regards,
-Fred

Hi SterlingS,

We are thrilled to hear you are loving the clear, bright sound of your new WH-1000XM6! It’s great to know you're enjoying the return of the foldable design and the immersive experience provided by the new 360 Reality Audio Upmix and head tracking features.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Jimbo38special,

We are elated to hear that your new headphones are delivering a flawless performance. There is nothing quite like the seamless connection and immersive sound of the XM6 series to transform your daily listening into a world-class experience. Thank you for choosing Sony to be the soundtrack to your day.

Best regards,
Dominick

Hi Displayname,

We’re sorry to hear that the fit and sound profile aren’t meeting your expectations. For the comfort issue, we recommend adjusting the headband slider to ensure the earcups are centered over your ears, which can help redistribute the clamping pressure. Regarding the audio, you can use the "Equalizer" settings in the Sony | Headphones Connect app to customize the sound to better match the profile you prefer.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Nick,

Thanks for the review and the detailed explanation on the issues. We are very sorry to hear about the inconveniences encountered, and we will be more than glad to help you out.

For both computer and phone issues, a simple but effective step is to perform a reset or initialization of the headphones. This can resolve various connection and performance glitches by returning the headphones to their factory settings and clearing all pairing information. You can find more information and the steps on how to complete the troubleshooting steps on the following link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856788.html

We hope this helps. In case the problem persists, we highly recommend reaching to our Technical Support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. They will be able to assist further.

Thanks for the patience, and for considering Sony products.
DiegoV

Hi Memory,

We’re thrilled to hear you’re enjoying your WH-1000XM6 headphones! We take great pride in our noise-canceling technology, and it’s wonderful to know they’ve earned your recommendation.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Alisyed,

We are thrilled to hear that you are enjoying the premium sound and noise cancellation of your WH-1000XM6 headphones, especially during your daily commute. It’s great to know they’ve become a perfect companion for your music!

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, HeyshaG!

We are so glad to hear that your new headphones are helping you stay focused while studying. It is awesome that the noise canceling is doing such a great job of keeping the outside world quiet so you can get into the zone.

Good luck with your studies and thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi HeatherNH,

It’s a true pleasure to hear that your son is so happy with his new WH-1000XM6! Choosing a gift for someone else can be a challenge, but you certainly picked a standout for high-quality audio.

We designed the WH-1000XM6 to be the ultimate companion for focus and enjoyment, featuring our most advanced noise cancellation yet to tune out distractions. Whether he is using them for studying, commuting, or simply losing himself in his favorite music, the refined comfort and long battery life ensure he can stay immersed all day. We are honored to be the brand behind such a special gift.

Thank you for trusting Sony.

Regards,
Dominick