Customer Ratings & Reviews

Hello Anonymous,

Thanks for these fantastic five stars!

We're thrilled to hear you're enjoying the ANC (Active Noise Cancellation) and that you're experiencing even better clarity than with the XM5s. Our engineers work tirelessly to push the boundaries of audio technology!

We also appreciate you mentioning that you had some initial trouble with the AUX port but got it sorted out. We're glad it's working for you now, and if you ever encounter any further issues or have questions, please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi MCMCIggy,

Thank you for taking the time to share your detailed experience with the Sony WH-1000XM6 headphones.

We are truly sorry to learn that the product's performance—specifically the sound, comfort, and noise cancellation—did not deliver the superior experience you were seeking.

We greatly appreciate you providing this specific, valuable feedback. Your comments about the sound profile, ear cup breathability, and noise cancellation have been shared directly with our product development team. This input is crucial as we continuously work to refine the design and performance of our premium audio line.

We hope to have the opportunity to provide you with a better Sony experience in the future.

Regards,
Dominick

Hi User338952,

Thank you for the amazing review! It brings us great joy to hear that you're loving the Sony WH-1000XM6 headphones. It's great to know that you're taking full advantage of the Sony | Headphones Connect app to customize your sound. We designed these headphones to provide a seamless and personalized experience, whether you're using the Adaptive Sound Control to automatically adjust to your surroundings or enjoying high-resolution audio thanks to LDAC support and our industry-leading noise cancellation.

Thank you for choosing Sony!

Best regards,
Dominick

Hi JDell,
Thanks for the review. We really appreciate you sharing your honest thoughts on the WH-1000XM6. We're sorry to hear they haven't impressed you yet, especially since you were looking for more ways to change the sound.

We have some tools inside the Sony | Sound Connect app that might help you get things just right:

-Custom EQ Slots: In the app, you can find "Custom" settings. This lets you move the sliders yourself to change the bass or treble exactly how you want.

-Clear Bass: You can use this specific slider to make the bass stronger or lighter without making the music sound fuzzy.

We hope this helps!

Thanks for considering Sony. We’re always looking for ways to improve, so we truly value feedback like this.

Warm regards,
Estefany

Hi Crf42,

That's wonderful to hear! We are thrilled you're loving the WH-1000XM6 and are experiencing the amazing quality of the surround sound feature.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for sharing your review, KrishiaG!

We are absolutely thrilled to hear that you love your WH-1000XM6 headphones and that they are exactly what you need daily for both work and the gym!

It’s rewarding to know that the combination of premium sound, industry-leading noise cancellation, and comfortable design is supporting your busy, dynamic lifestyle.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for that fantastic review, JorgeB!

We are absolutely thrilled to hear that your WH-1000XM6 headphones are helping you "concentrate on your own world." That is the ultimate goal of our industry-leading Noise Cancellation—to let you fully "listen and enjoy" your music without distraction.

Enjoy your immersive sound experience and thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello Pabz,

Thank you for choosing Sony products.

We apologize for any discomfort caused by the tight fit of your WH-1000XM6 headphones and appreciate the importance of a personalized sound experience. To help resolve these issues, please follow the steps below:

Adjusting the Fit: The headband is designed to create a secure seal for optimal noise cancellation. However, you can gently extend the sliders on both sides to achieve a more comfortable fit. Additionally, wearing the headphones slightly further forward or backward on the crown of your head may help reduce pressure.

For detailed instructions on adjusting the fit, please visit: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

Equalizer Feedback: We value your feedback on the equalizer settings. We recommend watching this helpful video to explore the equalizer feature and learn how to fine-tune it for enhanced sound quality: https://youtu.be/AEeLJM4tZyM

If you need further assistance or would like more information about your unit, please do not hesitate to contact our support team: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi GB449,

It is great to hear that you are enjoying your new WH-1000XM6 headphones. We take immense pride in our noise-canceling technology and audio fidelity, so knowing they’ve made a positive impression on you is fantastic.

We also truly appreciate your candid feedback regarding the weight and form factor. Sony is constantly looking for ways to refine the balance between high-end hardware and portable comfort, and insights from listeners like you are exactly what drive our future innovations.

Thank you for being part of the Sony family and helping us push the boundaries of sound.

Regards,
Dominick

Thank you for the wonderful feedback, DeniseW!

We are absolutely delighted to hear that you had a good experience with everyone and received wonderful customer service! We strive to ensure every interaction reflects our commitment to high quality, both in our products like the WH-1000XM6 headphones and in our support.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello Masaki,

Thank you for choosing Sony!

We're beyond pleased to hear you're finding your WH-1000XM6 headphones to be a huge improvement! It's fantastic that you've experienced the evolution through the XM4 and XM5 models, and we're so glad you had a great purchasing experience at Best Buy too. We trust that you will enjoy your new headphones for many years to come!

Best regards,
-Fred

Hello KartikP,

Thank you for choosing Sony!

We're elated to hear that you’re enjoying the WH1000XM6 headphones so much that you plan to share them with your family for Christmas. It’s wonderful to know these headphones have made such a positive impression. Thank you for your enthusiastic support!

Best regards,
-Fred

Hi JessicaP,

We are beyond pleased to hear that the WH-1000XM6 headphones are so loved that he always has them with him, even at school! It's fantastic to know they are a key part of his daily life. Thank you for sharing this wonderful feedback and for choosing Sony!

Best regards,
Dominick

Hi Huber,
Thank you for sharing your thoughts! We are very glad to hear you find the WH-1000XM6 impressive.

This model offers industry-leading noise cancellation and customizable sound settings through the Sony | Sound Connect app, so you can tailor the audio to your liking.

Thanks for choosing Sony. We appreciate your feedback and hope you continue to explore its features!
Best regards,
Estefany

Thank you for the fantastic review, AngelaT!

We are so glad to hear that your WH-1000XM6 headphones are really packing a punch for you! We put a lot of work into the new QN3 processor and those carbon-fiber drivers to make sure the sound is as powerful and clear as possible, so it’s awesome to hear that you’re feeling that impact. It's great to have you as part of the XM6 family!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi JPLR,

Thank you for your feedback! We are honored to hear you are enjoying the industry-leading EQ customization and sound quality of the WH-1000XM6. We aim to provide a superior audio experience, so we're glad that part is hitting the mark.

We are sorry to hear about the discomfort you're experiencing. You should not be able to feel the internal components against your ears. To improve the fit and comfort, we recommend the following:

1. Check Headband Adjustment: Ensure the headband is adjusted so the earcups sit centered over your ears. If the headband is too loose, the earcups may tilt, causing the internal hardware to make contact with your ear.

2. Adjust Orientation: Adjust the orientation of the left and right units so that the earpads fit snugly all around your ears.

We hope those recommendations help. For further details about wearing the headphones and maximizing comfort, please visit:

https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

Thank you for considering Sony!

Regards,
Dominick