Customer Ratings & Reviews

Hi YuC1,

It is fantastic to know you are enjoying the cool features of your Sony WH-1000XM6 headphones!

We designed these headphones to offer an industry-leading listening experience, combining unparalleled noise-cancellation with superior audio quality. We are particularly pleased to hear you appreciate the intelligent features like the Adaptive Sound Control, which automatically adjusts ambient sound settings based on your location and activity, and the crystal-clear call quality.

Thank you for choosing Sony!

Regards,
Dominick

Hi Deeel,

We are thrilled to hear you find the sound quality excellent and the Noise Cancellation effective enough that you "didn't listed the person in my side," which is the core performance we strive for, and we are glad the touch controls are working great for you. However, we sincerely apologize that the shallow ear cups are causing discomfort by allowing your ear to touch the internal cloth. We recommend that users experiencing this comfort issue consider looking for thicker, custom-depth replacement ear pads from specialized third-party accessory makers, which often resolves the depth problem while maintaining the impressive ANC performance you enjoy.

Thanks for choosing Sony.
Best regards,
Eliab

Hi MicheleLeung,

We are thrilled to hear that your husband is enjoying his new WH-1000XM6 and that they have become his go-to companion for those frequent work flights. It is wonderful to know that our noise-canceling technology is making his travel experience more enjoyable!

Thank you for choosing Sony to celebrate such a special occasion and for welcoming us into your family's travel routine.

Regards,
Dominick

Hi RaulG,

We feel privileged to know that you are loving the experience of True Hi-Res Wireless Audio with your new headphones! It is fantastic to hear that the sound quality is perfect for you. With the WH-1000XM6, we’ve pushed the boundaries of noise cancellation and audio precision even further, ensuring that every note is delivered with incredible clarity directly to your ears.

Thank you for trusting Sony.

Best regards,
Dominick

Hello MariaG,

Thank you for choosing Sony!

We’re elated to hear that the WH-1000XM6 headphones have become your favorite, especially because of their comfort during long use. It means a lot to us that they provide a pleasant and pain-free listening experience, allowing you to enjoy your music with ease.

Best regards,
-Fred

Hi Ashley,

Thank you for the wonderful feedback! We are so glad to hear that after years of searching, you've found the perfect fit with the WH-1000XM6. We're happy you're enjoying both the premium sound quality and the lightweight design.

Thanks for choosing Sony.

Best regards,
Eliab

Hi DeanG,

We are happy to hear you’re enjoying the excellent sound quality. We are sorry to hear about the discomfort; we recommend adjusting the headband for a more relaxed fit or ensuring the earcups are positioned correctly to alleviate pressure.

Thanks for choosing Sony.

Best regards,
Eliab

Hello ChingonGus,

Thank you for choosing Sony!

It's a true pleasure to hear you're enjoying your WH-1000XM5 headphones so much! We're glad the exceptional noise cancellation is making such a difference for you and that you consider them one of your best purchases. Thank you for recommending them; we truly value your support and hope you continue to have a fantastic listening experience!

Best regards,
-Fred

Hello MatthewS,
Thanks for sharing your review! We are thrilled to hear that your new WH-1000XM6 headphones are making a difference during your travels. We really appreciate the recommendation.

The WH-1000XM6 features our most advanced Auto NC Optimizer, which automatically adjusts the noise canceling based on your environment. It also includes ultra clear call quality thanks to redesigned microphones and a long lasting battery that keeps the music going for even the longest international flights.

Thank you for choosing Sony!
Best regards,
Estefany

Hi BrandonS!
Thanks so much for sharing your experience with the WH-1000XM6!
We are thrilled to hear that you’re loving the noise cancellation and sound quality.

The WH-1000XM6 is designed to immerse you in your music with industry leading noise cancellation, crystal clear audio, and all day comfort, perfect for long listening sessions.

We appreciate you choosing Sony!
Best regards,
Estefany

Thank you for sharing your fantastic feedback, JonathanK!

We are absolutely thrilled to hear that you are enjoying the great sound quality and exceptional ANC on your new WH-1000XM6 headphones! Delivering a premium, immersive listening experience is our top priority.

We certainly understand your point regarding integration with your iPhone. While Apple's proprietary ecosystem offers unique, seamless integration with AirPods, we've designed the WH-1000XM6 to offer superior audio quality and world-class noise canceling across all operating systems.

Thank you again for choosing Sony for your audio upgrade!

Best regards, Gus, Sony Social Media Team

Thank you for your review, MatthewB!

We are delighted to hear that you are enjoying your new WH-1000XM6 headphones. It is fantastic to know that you find the Active Noise Canceling to be amazing and that they are comfortable for long-term wear. We designed them to provide a premium, comfortable listening experience, and it's rewarding to hear that we got it right.

We appreciate your feedback about the setup process for Teams. We understand that getting the drivers configured correctly can sometimes be a challenge, and we're glad to hear you were able to get it working perfectly.

Thank you again for your strong recommendation and for being a Sony customer.

Best regards, Gus, Sony Social Media Team

Hi GabrielS,

We’re thrilled you’re loving the comfort and customization of your WH-1000XM6! It's great to hear they're hitting the mark for you.

Thanks for choosing Sony.

Best regards,

Eliab

Thank you for the fantastic review, JulieF!

We are absolutely thrilled to hear that you’re so happy with your choice. It’s wonderful to know that the noise canceling and sound quality are hitting the mark for you, but we’re especially pleased that the WH-1000XM6 provides such a secure and comfortable fit! We design our headbands to be adjustable for all sizes, so it’s great to hear they’re staying put through your listening sessions. Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello RyanC,

Thank you for choosing Sony!

We're honored to hear that the WH1000XM6 headphones are the best sounding you've ever experienced and that you would purchase them again. Your loyalty means a great deal to us, and we’re proud to provide products that deliver exceptional audio quality and enjoyment.

Best regards,
-Fred

Hi Grumpy,

Thank you for the excellent feedback on the WH-1000XM6 headphones! We're thrilled you're impressed with the sound quality and noise canceling. We appreciate you sharing your experience.

We understand your frustration with the volume control. While the current design is for precise adjustments, you can increase or decrease the volume more quickly by swiping and holding your finger on the touch panel. Your feedback about both the volume and the warmth of the earcups will be passed on to our product team for future consideration.

Thanks for choosing Sony.

Best regards,
Eliab

Hi LennonP,

We are beyond pleased to hear that you are loving your Sony WH-1000XM6 headphones! While we understand they are an investment, we are committed to engineering best-in-class features like the great noise cancellation and exceptional sound quality and bass you noted. Thank you for recognizing the value and performance!

We really appreciate you being part of the Sony family!

Best regards,
Dominick

Hello Victor,

Thank you for your review of the WH1000XM6 headphones. We are glad to hear that you are enjoying the excellent sound quality and Active Noise Cancellation (ANC).

We appreciate your feedback on the design. Your personal preference is valuable to us, and we're always working to innovate while considering our customers' feedback. A key feature we're proud of in the WH-1000XM6 is the more efficient DSEE Extreme processor, which restores details lost during compression for a richer, more faithful audio experience.

Thanks for choosing Sony, and have a wonderful day!
DiegoV

Hi AlessaW,

We could not be more pleased to hear that the WH-1000XM6 is providing such a comfortable and user-friendly experience for you! It is fantastic that you are enjoying the new color and finding the multipoint connection so useful; we designed that feature specifically to remove the friction of switching between your phone, laptop, or tablet. Knowing that these small but impactful details are making your daily listening more seamless is exactly what we strive for.

Thank you for choosing Sony to be your companion for premium audio.

Best regards,
Dominick