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Customer Ratings & Reviews

$458.00

Customer reviews

Rating 4.7 out of 5 stars with 1140 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,140 reviews
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Top tier noise reduction and Sony sound!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had Sony’s noise cancelling headphone before. I have used a couple units that I think would be considered direct competitors to this pair, but I think this one is unique enough to stand on its own without comparisons. The packaging is what I would expect in 2025, all paper, with a cool curved cover, I was able to open the box, take everything out and drop it all in the recycling. That’s the way it should be. Inside the box, you’ll find the lovely, compact case for the XM6 that has a little pocket for your cords and is also color-matched, classy. The headphone’s finishes feel quite nice and the hardware all feels sturdy- except for what I thought was too much twisting or flex on the headband. Right has a little red dot and left has blue, so easy, classic. The padding on the headband and earcups is quite soft, yet firm enough that they don’t break down under compression. The outer finish likes to catch little marks every time I let the cups touch each other, but the little marks wipe off easily. I have a big head, so it’s often a gamble when ordering headphones that I have not been into the store to try on. This time I did not need to worry about fit; they go right on and seem to have more room for larger head people or letting the headband rest around your neck when you are not listening. The fit is not like any other over-ears I’ve worn. They fit very close on the ears, the fabric touches on mine, but it’s not noticeable. The headband has an arc to it and the whole array sits close on the ears and head. It seems the twist/flex on the headband is helpful for fitting the cans, adding a little more adjustment flexibility. There is very little inertia that might make them feel insecure when turning your head or walking. These headphones as well as their direct competitors are not waterproof in any way. The noise cancellation relies on microphones positioned around the outside of the earcups to listen to sound around you so it can apply “opposite” sounds, so your ears never hear most of the environmental noise around you. I can still hear incidental noises and voices, alarms, car horns, crosswalk signals… all the things you need to hear to be safe – the noise cancellation weeds out so much traffic noise it’s amazing. I was also amazed at how much background noise is just always present even when we think it’s quiet. Connectivity is excellent, I have had no trouble pairing or operating the headphones with Windows 11, Windows 10, an iPhone 16, iPhone 12 Pro, iPad, Android, and my Mac with no trouble at all. The sound quality is right there with what I would expect from Sony’s flagship headphones. First things first, to get the absolute best sound quality, I installed the app and went to the “System” section to disable “Connect to 2 devices simultaneously” – this allows the headphones Bluetooth radio run at it’s maximum bitrate. When I’m connected to 2 devices, the sound is very good, completely acceptable. When connected to just 1 device, there is a clear improvement in detail and airiness. With multipoint enabled, I did find some extremely demanding tracks like Florence & The Machine’s “Spectrum” will quickly show why the convenience of multipoint does have a cost in sound quality. Rumbling bass in Battlefield 2042, precision spatial positioning in movies and shows sounds great using the Cinema setting. When listening to “wall of sound” sort of songs, I found the exterior noise level does affect the sound quality- as the noise cancellation is working very hard, but this has only shown itself a couple of times. It’s quite well controlled and better than a big name competitor I’ve used. On reading about the 360 Reality surround feature, I thought I might be able to use it with any audio, but it seems to be limited to a few apps you have to install and use the content in there to enable the 360 Reality. I skipped it, I don’t need my new headphones to come with another monthly bill. Using the XM6 for a very long time, I will notice pressure points on the back of the earcups, but a little bit of adjustment of the headband toward the front or back of my head will make that better. I didn’t find them to be particularly hot to wear, but they are the warmest of the ones I’ve tried (they’re all hot). The Sony XM6 is my new daily driver, there are so many features and customizations with the app that these headphones are able to fill all of my needs with one pair. Recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for a pair of headphones 10/10 recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyton,


      We are absolutely delighted to hear that you consider the WH-1000XM6 Wireless Noise Canceling Headphones to be of Great quality and a 10/10 recommend! This model features our new HD Noise Canceling Processor QN3 and an advanced microphone system to deliver what many are calling our best noise cancellation yet, paired with exceptional, studio-quality sound. We are thrilled that you are enjoying their premium performance!

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Love these!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headphones with good bass! Would definitely recommend for gym and studying

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexisC,

      We're thrilled to hear that the WH-1000XM6 headphones are great quality, deliver good bass, and are a perfect recommendation for use while studying and at the gym.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Pretty dope

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the xm5 and the difference is noticeable. I would definitely say get it if you have the budget

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LEOR!
      Thank you for your feedback! We are thrilled to hear that you've noticed a significant difference after upgrading from the WH-1000XM5 to the WH-1000XM6.

      This model features advanced noise cancellation and an exceptional battery life, allowing you to enjoy your music without interruption. We appreciate your recommendation!

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Рекомендую

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Мне нравиться, звук чистый , на голове комфортно!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony WH-1000XM6

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works just as advertised would recommend for everyday use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, AideS!

      We are absolutely thrilled to hear that your WH-1000XM6 headphones "works just as advertised" and that you would recommend them for everyday use.

      We design the XM series to provide a seamless combination of superior sound quality and industry-leading noise cancellation, making them the perfect companion for your daily activities.

      Thank you again for choosing Sony and for your recommendation!

      Best regards, Gus, Sony Social Media Team sony-global

  • Best Buy Employee

    Rated 5 out of 5 stars

    Love them!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] ANC is solid, you just need to make sure that you get a good clamp on your head. They smudge a litle bit, biggest complaint

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for taking the time to share your feedback on the WH-1000XM6, LeoB. We're glad to hear that you're enjoying the active noise cancellation feature. Your comments regarding the fit are appreciated—achieving the best sound and ANC performance does often depend on adjusting the headband for a secure and comfortable fit.

      We also understand your concern about smudging. The materials used are selected for comfort and audio quality, but they can sometimes show fingerprints or marks. To help minimize this, we recommend gently wiping the headphones with a soft, dry cloth. If you need further tips or support, please don't hesitate to reach out to our customer support team.

      Your input is valuable and helps us continue to improve our products and user experience.

      Thanks for choosing Sony!

      Gus,
      Sony North America Customer Support Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are so great and good to use for daily bases

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThiyagarajanG,

      It brings us great satisfaction to hear that the WH-1000XM6 headphones are so great and perfect for your daily use!

      Thank you for sharing your positive experience and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Good quality good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality good price I recommend for any buddy to used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, JorgeL!

      We are delighted to hear that you are enjoying the excellent quality and great price of your WH-1000XM6 headphones! Your strong recommendation for anyone to use them is the best compliment we could receive.

      We strive to create products that deliver outstanding performance and value, and we are thrilled that we hit the mark for you.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Outstanding headphones

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I purchased the new Sony XM10006 abd let me say they are outstanding and highly recommended to purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Flan1208,

      Thanks for this fantastic feedback! It's great to hear that you're so happy with your new WH-1000XM6 headphones.

      Your review is a perfect, concise summary of what makes these headphones so good. The "outstanding" performance is exactly what we aim for, and it's clear you're experiencing the top-tier sound quality and noise cancellation they're known for.

      Your recommendation is highly valuable to other people considering a premium pair of headphones. We're confident that your experience will be consistent and you'll continue to enjoy them for a long time.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 3 out of 5 stars

    May want to look else where

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was just OK. I compared it to my beats that I had and there really wasn’t much difference. The headphones themselves don’t breathe well so I felt like my head was cooking when I had them on. The noise cancellation was good, but not the best and for the price I expected a lot more. I returned them after two days.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MCMCIggy,

      Thank you for taking the time to share your detailed experience with the Sony WH-1000XM6 headphones.

      We are truly sorry to learn that the product's performance—specifically the sound, comfort, and noise cancellation—did not deliver the superior experience you were seeking.

      We greatly appreciate you providing this specific, valuable feedback. Your comments about the sound profile, ear cup breathability, and noise cancellation have been shared directly with our product development team. This input is crucial as we continuously work to refine the design and performance of our premium audio line.

      We hope to have the opportunity to provide you with a better Sony experience in the future.

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Aiight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but tight. Also you gotta make a good eq setup

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Pabz,

      Thank you for choosing Sony products.

      We apologize for any discomfort caused by the tight fit of your WH-1000XM6 headphones and appreciate the importance of a personalized sound experience. To help resolve these issues, please follow the steps below:

      Adjusting the Fit: The headband is designed to create a secure seal for optimal noise cancellation. However, you can gently extend the sliders on both sides to achieve a more comfortable fit. Additionally, wearing the headphones slightly further forward or backward on the crown of your head may help reduce pressure.

      For detailed instructions on adjusting the fit, please visit: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

      Equalizer Feedback: We value your feedback on the equalizer settings. We recommend watching this helpful video to explore the equalizer feature and learn how to fine-tune it for enhanced sound quality: https://youtu.be/AEeLJM4tZyM

      If you need further assistance or would like more information about your unit, please do not hesitate to contact our support team: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony XM6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my sony xm6. I upgraded from sony xm4 and love the upgrade. I tried Bose Quiet Comfort and Beats Studio Pros but they do not compare. Sony is a great product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Spuds,

      Thank you so much for taking the time to share your positive experience with the Sony WH-1000XM6! We're thrilled to hear that you've made the upgrade from the WH-1000XM4 and are enjoying the enhanced features and sound quality.

      We appreciate your loyalty to the Sony brand and are glad that you found our headphones to be superior to others you've tried. Thank you for choosing Sony!


      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Sony WH-1000 XM6

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the headphones but could be lighter and more compact

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GB449,

      It is great to hear that you are enjoying your new WH-1000XM6 headphones. We take immense pride in our noise-canceling technology and audio fidelity, so knowing they’ve made a positive impression on you is fantastic.

      We also truly appreciate your candid feedback regarding the weight and form factor. Sony is constantly looking for ways to refine the balance between high-end hardware and portable comfort, and insights from listeners like you are exactly what drive our future innovations.

      Thank you for being part of the Sony family and helping us push the boundaries of sound.

      Regards,
      Dominick Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best Over the Ear Headphones

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great headphones, ANC one of the best. Clarity even better than the XM5s. Had some trouble with the AUX port but got it sorted out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Anonymous,

      Thanks for these fantastic five stars!

      We're thrilled to hear you're enjoying the ANC (Active Noise Cancellation) and that you're experiencing even better clarity than with the XM5s. Our engineers work tirelessly to push the boundaries of audio technology!

      We also appreciate you mentioning that you had some initial trouble with the AUX port but got it sorted out. We're glad it's working for you now, and if you ever encounter any further issues or have questions, please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Love this product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Just what I need daily for work and gym!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your review, KrishiaG!

      We are absolutely thrilled to hear that you love your WH-1000XM6 headphones and that they are exactly what you need daily for both work and the gym!

      It’s rewarding to know that the combination of premium sound, industry-leading noise cancellation, and comfortable design is supporting your busy, dynamic lifestyle.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've ever owned. The surround sound feature is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Crf42,

      That's wonderful to hear! We are thrilled you're loving the WH-1000XM6 and are experiencing the amazing quality of the surround sound feature.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I love how I can customize my experience through the sound connect app and how seamless the experience is with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User338952,

      Thank you for the amazing review! It brings us great joy to hear that you're loving the Sony WH-1000XM6 headphones. It's great to know that you're taking full advantage of the Sony | Headphones Connect app to customize your sound. We designed these headphones to provide a seamless and personalized experience, whether you're using the Adaptive Sound Control to automatically adjust to your surroundings or enjoying high-resolution audio thanks to LDAC support and our industry-leading noise cancellation.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones to concentrate on your on world. And just listen and enjoyed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for that fantastic review, JorgeB!

      We are absolutely thrilled to hear that your WH-1000XM6 headphones are helping you "concentrate on your own world." That is the ultimate goal of our industry-leading Noise Cancellation—to let you fully "listen and enjoy" your music without distraction.

      Enjoy your immersive sound experience and thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had good experience with everyone, wonderful customer service.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful feedback, DeniseW!

      We are absolutely delighted to hear that you had a good experience with everyone and received wonderful customer service! We strive to ensure every interaction reflects our commitment to high quality, both in our products like the WH-1000XM6 headphones and in our support.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US