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Customer Ratings & Reviews

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Comp. Value: $458.00

Customer reviews

Rating 4.7 out of 5 stars with 1009 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,009 reviews
  • Rated 5 out of 5 stars

    100% Recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the noise canceling and it comfortable I do recommend to get a case for headphones if you don’t like oil or finger prints stain since it a matte finish it’s does get oil/finger print stain easily but beside that it amazing. I love it ! Especially when I try to mute the outside noise with music or tone down loud noise in my surroundings

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JeslyM,

      Thank you for choosing Sony!

      We're excited to hear that you enjoy the noise-canceling capability and the comfort of the WH1000XM6 headphones. Your advice about using a case to protect the matte finish from oil and fingerprints is very valuable, and it’s great to know how effectively the headphones help you reduce outside noise and create your own peaceful space. Your thoughtful comments mean a lot to us.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Slightly overrated but overall great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good after you customize eq to your liking but I must say it’s a little underwhelming anc wise like it’s good don’t get it twisted but not as insane as some people make it seem AirPods Max definitely beats it by quite a bit not being able to customize the anc like in past models also brings it down also the fit while comfortable some times can be crooked because of the way the hinges bend making it look crooked and off centered on your head sometimes which looks dumb if you catch it in the mirror but otherwise it’s good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CobiD,

      We’re glad the custom EQ is hitting the spot for you! The WH-1000XM6 uses an Auto NC Optimizer with our QN3 processor to adjust noise cancellation in real-time, though we understand the preference for more manual control like in previous models. If the new hinge design feels a bit off-center, a quick adjustment of the headband sliders usually helps secure a more balanced fit.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 4 out of 5 stars

    Excellent sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great sound quality i love that they brought back the folding mechanism. I have had some issues with my first headset that was making clicking noise from what im guessing was a broken speaker. My exchanged pair is working great so far. The battery in it lasts me all through the work week as well usually.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaymionC,

      We are thrilled you love the great sound quality and the return of the folding mechanism on the WH-1000XM6 headphones, and we are happy your exchanged pair is working perfectly. We sincerely apologize for the initial clicking issue but are glad the battery life is lasting you well through the work week.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    BEST Sony Headphones00 Ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What first bought me to this purchase was the reviews. I was amazed at the ease of setting it up, the Sound Quality only SONY could pull this off, AWESOME, clear and comfortable. After using them a lot, I noticed the Battery Life was also worth its price in GOLD. I would reccomend these to any and all looking for a quality Headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelB!
      It brings us great satisfaction to hear about your experience with your new WH-1000XM6 headphones. We're glad the positive reviews led you to us and that you're enjoying the simple setup and the comfort.

      We put a lot of work into the sound quality and we're so glad you've noticed the clarity and the incredible battery life. We appreciate your recommendation!

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Sony - WH 1000XM6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable fit and excellent sound. It connects to my devices so simply.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KasieR!
      Thanks for the great feedback! We are delighted to hear that your new WH-1000XM6 headphones are providing such a comfortable fit and that the setup has been so smooth for you. We’re glad the connection to your devices is feeling seamless.

      We appreciate your decision to go with Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sony Xm6s are a beautiful pair of headphones that have some of the best noise cancellation on the market. A comfortable wear, a must buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EricT,

      Thank you for choosing Sony!

      It’s a true pleasure to hear that the WH-1000XM6 headphones have impressed you with their exceptional noise cancellation and comfortable design. Your recognition of their quality and comfort means a lot to us, and we’re glad they have become an essential part of your listening experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    XM6 really good for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade from the XM4, it’s been great so far, comfortable enough, and sounds great. Only some minor issues. It’s not as comfort as my Bose quietcomfort ultra. It would also be nice to be able to adjust the ambient sound level. Connect to multiple devices works well, but I am still looking for the options not to start music when connected to my iPhone. That’s kind of annoying. Nothing is perfect but it’s very very nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NYCman,

      Thank you for your valuable feedback on your new XM6 headphones.

      We're glad to hear they've been a great upgrade from your XM4's outstanding sound quality and comfortable design.

      We also appreciate you highlighting the areas where we can improve. Your feedback on the comfort compared to other headphones in the market and the desire to adjust the ambient sound level is incredibly helpful. Please make sure to download the Sony Headphones Connect App to explore all the customizable settings available!

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Best in quality.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is awesome. The only problem is that you can’t use it for longer period. After an hour your ear starts paining. Easy to carry with a good case cover.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mohammad,

      We are glad you enjoy the sound quality but apologize that the headphones cause discomfort after an hour. Discomfort is often resolved by adjusting the fit; please try gently repositioning the headband height and earcup angle to ensure the earpads sit lightly around your ears, reducing pressure points for better comfort during long listening sessions.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product The Best Noise Cancellation Extraordinary Sound Quality Crystal Clear Call Quality Up to 30-Hour Battery Life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HernanC,

      We are truly heartened to learn that the WH-1000XM6 has provided such a high-quality experience across the board! It is wonderful to know that you are enjoying the extraordinary sound, crystal-clear calls, and our best noise cancellation, all backed by that long-lasting battery life.

      Thank you for making Sony part of your listening experience!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great Sound and Comfort All Day Long

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using these headphones for a while now and I’m really impressed. The sound quality is clear and balanced. Noise cancellation works great, especially in busy environments, and the battery lasts a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your positive impressions, NadithD!

      We are delighted to hear how impressed you are with your WH-1000XM6 headphones! It’s fantastic to know that you are consistently enjoying the clear and balanced sound quality, which is exactly what we strive for in our premium audio line.

      We're also thrilled that the noise cancellation is working great, especially in busy environments, and that the long-lasting battery is meeting your needs. We engineer these headphones to deliver industry-leading quiet and all-day power, and your feedback is a wonderful confirmation of that effort.

      Thanks again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    the best headphones on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them! I've tried other brands of headphones, but these are definitely the best. They're very nice-looking, have good quality materials, and above all, the best sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JustinoL,

      Thank you for choosing Sony!

      We're elated to hear that you love your WH-1000XM6 headphones! Your appreciation for their design, quality materials, and exceptional sound means a lot to us. It’s wonderful to know they stand out among others you’ve tried, and we’re grateful to be part of your audio experience. Thank you for sharing your kind words!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Would buy again.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 best headphones I have owned. Cancels all The obnoxious noise from my roommates. Lightweight do not hurt after wearing for long hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 10/10 review, TysonlD!

      We are thrilled to hear that your WH-1000XM6 headphones are providing the peace and quiet you need! It’s great to know the noise cancellation and lightweight design are making those long listening sessions comfortable.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great sound, some minor issues with Bluetooth uh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don’t have a lot to say about audio quality or the noise cancellation. Both are very good. I have a few issues that I wanted to mention. One is that I have to go into the Bluetooth settings, turn off Bluetooth, turn it back on, and then try to connect my headphones to my iPhone 17. I have to do this every time. The problem may be with my iPhone but I find this inconvenient. The second issue is with the case. A lot of of the reviewers online gave great reviews to the case. I would as well, but with one qualification. You have to fold the headphones exactly right or they won’t fit in the case. It takes some practice. The case is important to me because I use these for my commute on the train. I am putting them on and taking them off pretty frequently so the case is a big issue. Other than these issues I’m pretty happy so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience, KenS.

      We’re glad to hear you’re happy with the audio and noise cancellation on your WH-1000XM6! We appreciate your honest feedback regarding the folding process for the case; it definitely has a specific "rhythm" to it, especially when you're on a busy commute.

      Regarding that Bluetooth connection hurdle with your iPhone, we’d like to help smooth that out so you don't have to toggle settings every time.

      For troubleshooting steps and the user manual (which includes a handy folding guide), please check:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6

      If you need further assistance with the connectivity issue, please reach out to our headphones specialists; you can find contact options here:
      https://us.esupport.sony.com/support/s/support-contact?category=headphones

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best value, Top tier quality, Unique features

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is top notch. Noise cancelling and ambient sound (transparency mode) has improved significantly from the previous model. They're very comfortable, travel case is unique with the magnetic locking mechanism, and the customizable EQ is awesome! Lastly, they work great as a Playstation headset but an external mic would be required.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris, we're excited to hear you're enjoying the new Sony - WH1000XM6. From the top-tier sound quality and upgraded noise-canceling to the enhanced ambient sound mode, it's great to know the improvements from the previous model are making a real difference. We're also happy you're enjoying the comfort, the unique travel case design, and the customizable EQ which is perfect for tailoring your audio the way you like it. And it's awesome to hear they work great as PlayStation headsets! Thank you so much for choosing Sony. Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    One and done

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To make a long story short, I literally tried 10 other brands. They did meet up to my expectation, but the Sony this is where I wanna be the fit the sound the noise, cancellation and even the pauses for you remove the headphones. I am very satisfied. I’m going to get my wife a pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Edward,

      We're so glad to hear that after trying other brands, you found our WH-1000XM6 headphones to be the perfect fit for you! It's fantastic to know you're very satisfied with the sound, noise cancellation, and smart features. We truly appreciate your high praise and are thrilled to hear you're getting a pair for your wife. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    The Best All Around Wireless Headphone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best pair of headphones I have ever had. I hate the price tag but others around this price really do not compare. The comfort without sacrificing sound quality. Bigger Framed Glasses do causes irritation after multiple hours (2+)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reilly,

      Thank you for the feedback. I've adjusted the previous reply to be shorter while still addressing all your points:

      We are thrilled you love the WH-1000XM6 headphones! We apologize that wearing them with your larger framed glasses causes irritation after extended use. To address the pressure, try adjusting your glasses' arms to rest higher or lower on the ear padding, or gently stretch the headband over a few books overnight to slightly reduce the clamping force.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, I like the case it comes with, the features and customizable listening settings, it's comfortable, and does not fall off easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user648116,

      That's wonderful feedback! We are delighted you appreciate the comfort, secure fit, protective case, and the customizable listening features of the WH-1000XM6 headphones.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Solid Upgrade from XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I 100% recommend this even if you have the XM5. Huge upgrade on the noise cancellation on the plane. Clamping force is a bit stronger with this one which is really nice, doesn't slip off when I am working out. First day or so my ear was a bit uncomfortable which had me worried but once it "broke in" its been smooth sailing and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Salman,

      That's absolutely fantastic to hear! We're thrilled you're loving your new WH-1000XM6. It's great to know you're experiencing that huge upgrade in noise cancellation, especially on the plane – that's precisely what we aim for with our industry-leading technology. And we're glad the slightly stronger clamping force is benefiting your workouts by keeping them secure. It's also good to hear that initial discomfort resolved itself, leading to smooth sailing and very comfortable wear.

      Thanks for choosing Sony, have a fantastic day!
      DiegoV Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Worth the Upgrade!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the Xm5s for about 3 years and they have been wonderful but man the difference from xm5 to the xm6 is just crazy. A lot more comfortable I’d say the case is a lot better as the headphones fold. Best noise cancelation on any by far. I’d say it’s better than the AirPods Max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kartier,

      Thanks for sharing your experience! It's fantastic to hear that the WH-1000XM6 has been such a major upgrade for you, even coming from the excellent XM5s.

      You've highlighted some of the key improvements we focused on with this model, including the enhanced comfort and the return to a folding case design. We know the folding feature was highly requested by our customers, and it's great to hear that you appreciate the change.

      And thank you for the feedback on the noise cancellation. It's a huge point of pride for us, and hearing that you consider it the "best by far" is a fantastic compliment.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality item. The music sounds so good and the battery life is not too bad. I noticed a few days ago though, that some of my music that played well on it, are no longer working well. I did get a 2 year protection plan, so let's see how that goes in case I need their help.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, IndT.

      We are delighted to hear that you are enjoying the very good quality of your WH-1000XM6 headphones, particularly the clear music sound and the strong battery life!

      We are, however, concerned to hear about the recent issue where some of your music is no longer playing well. This kind of audio skipping or intermittent sound can sometimes be related to Bluetooth connection quality settings, especially when transferring high-resolution audio.

      We would like to help you resolve this right away so you don't need to use your protection plan for a minor issue. We recommend trying this quick fix in the Sony | Headphones Connect app:

      Go to the Sound tab.

      Find the setting for Bluetooth Connection Quality.

      If it is currently set to Prioritize Sound Quality, please try changing it to Prioritize Stable Connection.

      This simple change often resolves unexpected audio playback issues.

      If this step does not fix the problem, please reach out to our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. Our specialists can guide you through other troubleshooting steps, such as performing a software update or a full reset.

      We appreciate you bringing this to our attention and look forward to ensuring your listening experience is consistently excellent!

      Best regards, Gus, Sony Social Media Team sony-global