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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1011 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,011 reviews
  • Rated 5 out of 5 stars

    Great Headphone very comfortable and sound great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade from previous model Like that they now fold and they have enhanced sound equalizers

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SandeepB,

      Thank you for choosing Sony!

      It's truly a pleasure to hear that you’re enjoying the upgrade from the previous model! We’re so glad you like the new WH1000XM6 folding design and the enhanced sound equalizers. Your feedback means a lot to us, and we can’t wait for you to experience even more of what our products have to offer.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic set of headphones! Sound quality is amazing and so comfortable to wear for prolonged periods of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Blake! We are delighted to hear that you are enjoying your WH-1000XM6 headphones so much and that you find them so comfortable to wear for prolonged periods of time.

      It is truly wonderful to know that the sound quality is amazing. We designed these headphones to deliver a premium, high-resolution audio experience that makes your favorite music shine. We also focused on a lightweight and ergonomic design with soft-fit leather earcups to ensure maximum comfort, even during extended listening sessions, so it's rewarding to hear that we succeeded.

      Thanks again for choosing Sony and for sharing your positive feedback with us! We hope you continue to enjoy a great sound experience.

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Noise Cancellation Exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is very impressive. The sound quality may be a bit behind some competitors. However, in my opinion, the whole package that you get from these headphones is unbeatable. If you can get these on sale, I would say that the other headphones can’t compete. I’ve used these on several flights and it’s even blocked out screaming babies. I recommend these to anyone who needs incredible noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Awesome6847,

      Thank you for choosing Sony!

      We're honored to hear that you appreciate the impressive noise canceling capabilities of the WH1000XM6. It's wonderful to know that the overall experience of these headphones stands out to you, especially during flights where they've helped create a peaceful environment. Your recommendation means a lot, and we're glad the combination of features continues to deliver exceptional value. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony has the best sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you skipped the XM5 because they didn't fold or felt flimsy, the XM6 is the upgrade you’ve been waiting for. It’s easily the best all-around headphone on the market right now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Manny,

      Thank you for choosing Sony!

      We’re honored to hear that the WH1000XM6 has exceeded your expectations and served as the upgrade you were looking for. It’s rewarding to know that its design improvements and overall performance resonate so well with you. Your endorsement as one of the best all-around headphones motivates us to continue refining our products to deliver outstanding experiences.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones to use the noise cancelation is of top quality also i would recommend buying these headphones even for the price i would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DiegoJ,

      We are honored to hear that the WH-1000XM6 is providing you with such top-quality noise cancellation and that you feel they are a worthwhile investment!

      The incredible silence you're experiencing is powered by our new HD Noise Canceling Processor QN3, which is significantly faster and more powerful than previous generations. This chip works alongside 12 integrated microphones to analyze and cancel out ambient noise in real-time with unparalleled precision. Combined with our custom carbon fiber drivers for studio-quality audio and a newly refined foldable design, these headphones are crafted to deliver a truly premium experience whether you are traveling or relaxing at home.

      Thank you for making Sony part of your daily listening.

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than XM4 and XM5. However, it still feels cheap-ish and the color isn't what I expected. ANC is very decent, audio is great but not the best, though that's personal preference. Great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RichardS, thank you for sharing your feedback on the WH1000XM6 headphones! We're pleased to learn that you noticed a significant upgrade from the previous XM4 and XM5 models –better sound quality, enhanced noise cancellation technology, and extended battery life. We also appreciate your candid thoughts on the overall design; we understand that the materials and colors may not have met your expectations. Rest assured, we will relay your feedback to the team for their consideration. Thanks for choosing Sony this time! Sincerely, -Jenn. Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    King of the Hill

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM6 continues Sony's reign at the top of the noise-canceling headphone market, serving as an iterative masterpiece that addresses the main critiques of its predecessor, the XM5. It is arguably the best all-around travel and productivity headphone available.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cmayweather,

      It is great to hear that you feel the Sony WH-1000XM6 continues our reign at the top of the noise-canceling market! We are incredibly proud of the iterative improvements and the enhanced noise cancellation we delivered with the XM6, specifically to meet the needs of frequent travelers and users focused on productivity. Thank you for recognizing it as the best all-around headphone available!

      We appreciate you trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Protección

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to suggest that if you are purchasing high-end headphones, it would be prudent to consider acquiring a protection plan. I highly recommend opting for an annual protection plan, as these plans typically safeguard all products purchased from Best Buy. Please ensure that all your purchases are indeed made from Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the thoughtful advice, RamiecG!

      We appreciate you sharing your experience with the WH-1000XM6. We agree that protection plans are a great way to ensure peace of mind for high-end gear, and we’re glad you had a smooth experience with our partners at Best Buy.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Comfortability for the win

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only is it comfortable but thr sounf quality feels unreal especially with the customization you can do on the app

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for your fantastic review, KaseyF! We're thrilled to hear that you're enjoying the unbeatable comfort and the immersive sound quality of your WH-1000XM6 headphones. It's great to know the app's customization features are helping you tailor the experience to your personal preferences. Your feedback is exactly what we strive for—delivering high-quality audio with a personalized touch so you can get the most out of every listening session. If you have any tips, favorite settings, or questions about additional features, feel free to share!

      Thanks again for choosing Sony and for being a valued customer!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    This is the way

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality would definitely recommend to anyone looking for the best of the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatrickW,

      We are ecstatic to learn that our WH-1000XM6 headphones have lived up to your expectations of being the "best of the best." We worked hard to push the boundaries with our new QN3 processor and improved driver design to ensure every note is delivered with studio-level precision. Knowing that you’d recommend them so highly to others is the greatest compliment we could receive.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony xm6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really impressive technology with the noise cancellation. These are the most comfortable headphones ive ever use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi F1ume, thank you for sharing your positive experience with your Sony WH-1000XM6 headphones! We're beyond pleased to hear that the noise cancellation technology has made such a strong impression and that you consider them the most comfortable headphones you've ever worn. Your satisfaction is our priority, and reviews like yours are incredibly valuable. Thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Love these!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these especially compared to the Bose ultra. The only thing I wish could be done is connecting more than two devices at the same time, as you need to disconnect one to be able to auto switch between more devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, Slav!

      We are absolutely thrilled to hear that you love your WH-1000XM6 headphones, especially when compared to the competition! That is a huge compliment to their sound and noise canceling performance.

      We also appreciate your suggestion regarding connecting more than two devices simultaneously. We understand the convenience of seamlessly auto-switching between multiple sources, and we value this input for future product improvements.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the weight, the sound, and size. Music has a good bass and treble. Noise cancellation has been really good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Update from the XM4 as an EDC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this series of headphones since the XM3s and have seen great improvements since. Purchased the XM6s after having the XM4s for several years. Compared to that model, swift pairing has improved and makes it easy to switch between several devices. Love that this keeps the foldable quality like the XM4s and keeps a smaller profile. Only thing that is an issue is when used is that there are times that the tap control features can randomly be activated (voice assistant/pauses audio) via harsh wind or other factors due to sensitivity. Otherwise, this is a great pick up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Letmesee,

      Thanks so much for being a loyal user of the 1000X series and for sharing your detailed feedback on the new WH1000XM6 headphones! It’s great to hear from someone with firsthand experience across multiple generations of the product.

      We're glad that the improvements in swift pairing and the continued focus on a portable, foldable design are making a difference for you.

      We appreciate your feedback on the touch control sensitivity! While it is designed to make the controls highly responsive, it can occasionally lead to these accidental activations. One thing you can try is adjusting the touch panel sensitivity in the Sony | Sound Connect app. You can also temporarily disable the touch controls entirely within the app if you're in a particularly windy environment or on a bicycle ride, for example.

      Thanks again for the great review and for choosing Sony!

      Sincerely,
      Jenn | Sony North America. sony-global

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling headphones I’ve had. Battery lasts along time. Would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChadB,

      Thank you for your fantastic review! We're so pleased to hear that you consider the WH-1000XM6 to be the best noise cancelling headphones you've had and that the battery life is lasting a long time for you.

      We are particularly proud of the HD Noise Canceling Processor QN3, which is at the heart of the industry-leading noise cancellation you're experiencing. This processor is more powerful than previous generations and works with an advanced microphone system to block out distractions in real-time, allowing for a truly immersive listening experience.

      Thanks for choosing Sony, and have a marvelous day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    The best service!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved these headphones! The battery has lasted me forever these past few weeks, and the service at the store was great. They helped me try them with different devices, and the Sony XM6 were the clear winners ♡

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ItzelV,
      It is truly wonderful to know you're enjoying the WH-1000XM6 headphones and that the battery life has been impressive for you!

      We put a lot of focus on creating a superior listening experience with these. They feature our industry-leading Noise Cancelling technology for an immersive escape and up to 30 hours of battery life for long-lasting use.

      Thank you for becoming a Sony customer!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    A downgrade from the WH1000XM5s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As purely a listening device, these sound great, no complaints here. However, the microphone quality has taken a huge nose-dive. Multiple people have reported that I sound like I'm deep underwater now. I'm not sure what's going on with them but never had any issue like this with the previous model. I never had to configure the previous one and I couldn't find any settings to improve the quality. Not everyone is going to use them for that so it might not be a deal-breaker for most and maybe it's something that can be addressed in later firmware, but right now if your intention is using these as a headset, look elsewhere. Another minor annoyance- one thing a lot of reviewers I've seen praise is how these fold unlike the WH1000XM5s- unfortunately I don't think this really adds anything to them and actually makes it a bit harder to put on!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome headphones! Definitely recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is really good, I wouldn't say it is superb, but definitely really good, plus you can play around with the EQ to tune it how you want. Also, if you buy a small receiver, you can use it wirelessly with your PS5, which has several options to enhance audio. Pretty awesome feature with that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlejandroA,


      It is great to hear you are enjoying the sound quality and the flexibility of the EQ settings! We are also glad you found a creative way to integrate them with your PS5 for an enhanced gaming experience.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear great sound! Easy to connect pairs well with iPhone

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    satisfied

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    punchy bass, great overall sound, great noise cancelling and battery life.

    I would recommend this to a friend