Customer Ratings & Reviews

Hi Jjshort94,

Thanks for taking the time to share this amazing review. We are so happy you chose to upgrade to the new WH-1000XM6 headphones! Your comment that the noise canceling is next-level and "softens the world" is exactly what we strive for.

It's also fantastic to hear that your WH-XB900N headphones are still performing well, which is a testament to the durability we build into all our products.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi Juan,

Thank you for the 5-star review! We're so happy to hear that your new WH-1000XM6 headphones are a huge improvement over the WH-1000XM4. It's fantastic that you're noticing a big difference in both the noise cancellation and the touch controls, as those were key areas of focus for us.

The enhanced performance, especially for phone calls and the touch controls, is thanks to a major upgrade in the core technology. The WH-1000XM6 features the new HD Noise Canceling Processor QN3, which is seven times faster than its predecessor and utilizes 12 microphones—1.5 times more than the previous model. This new processor and microphone system work together in real-time to more effectively block out unwanted sounds and isolate your voice for crystal-clear calls, making a noticeable difference in your daily use.

Thanks for choosing Sony, have an excellent day!
DiegoV

Hi Cyhu,

It is truly wonderful to know that you are enjoying the audio performance of your WH-1000XM6 even when noise canceling is turned off!

The exceptional sound quality you mentioned is driven by our new custom driver unit featuring a lightweight carbon fiber dome, which was masterfully engineered to deliver rich vocals and incredible clarity across all frequencies. We also appreciate your feedback regarding the finish. We chose these premium, smooth-touch materials for their sleek aesthetic and lightweight comfort, which is essential for our most comfortable headband design yet.

Thank you for choosing Sony!

Regards,
Dominick

Hello TillyWilly,

Thank you for choosing Sony!

It brings us great joy to hear that the WH1000XM6 headphones are delivering excellent sound and that your son was so excited to receive them. Moments like these inspire us to continue crafting products that create memorable experiences for families.

Best regards,
-Fred

Hi DevinT,

We absolutely love hearing this! It's great that you're experiencing the excellent sound quality, industry-leading noise canceling, and the intuitive user interface of your WH-1000XM6 headphones. Enjoy your distraction-free listening! Thanks for choosing Sony.

Best regards, Eliab

Hello Darwin,

Thank you for choosing Sony!

It's truly wonderful to hear your positive feedback about the WH-1000XM5 headphones! We're immensely pleased to know you found them amazing for travel and the gym.
The latest WH-1000XM6 elevates the audio experience to new heights, featuring remarkable improvements in sound quality and noise cancellation. We appreciate your recommendation! We are confident that you will continue to appreciate the vibrant, crisp, and clear sound they deliver.

Best regards,
-Fred

Hi TrashMetalPanda,

We feel privileged to know you were impressed with the great Active Noise Cancellation (ANC) performance of the WH-1000XM6 headphones!

We hear your feedback regarding the sound profile and the bulkiness when worn around the neck. We want to assure you that you can easily customize the sound to your preference using the Sony Headphones Connect app. The app features a robust Equalizer (EQ) that allows you to boost bass, enhance treble, or select from various presets to create a listening profile that suits your taste.

We also appreciate your note on the design for future consideration. Thank you for choosing Sony!

Regards,
Dominick

Thank you for sharing your fantastic feedback, JonathanK!

We are absolutely thrilled to hear that you are enjoying the great sound quality and exceptional ANC on your new WH-1000XM6 headphones! Delivering a premium, immersive listening experience is our top priority.

We certainly understand your point regarding integration with your iPhone. While Apple's proprietary ecosystem offers unique, seamless integration with AirPods, we've designed the WH-1000XM6 to offer superior audio quality and world-class noise canceling across all operating systems.

Thank you again for choosing Sony for your audio upgrade!

Best regards, Gus, Sony Social Media Team

Hi PaulO,

It's a true pleasure to hear that your WH-1000XM6 headphones have become a great travel companion. We are delighted that the sound quality is making a positive impact and that you would highly recommend them to others.

Thank you for choosing Sony.

Regards,
Dominick

Hello AlecP,

Thank you for choosing Sony!

We’re excited to hear that you are enjoying the WH-1000XM6 headphones. It’s wonderful to know the sound quality and noise cancellation are making a positive impact on your listening experience. Your feedback motivates us to continue delivering products that enhance everyday moments through exceptional audio technology.

Best regards,
-Fred

Hi HAPPYUSER,

We are thrilled to hear that you are loving your new WH-1000XM6 headphones! It is wonderful to know that the "awesome" sound quality and industry-leading noise cancellation have made this such a great purchase for you.

Thanks for choosing Sony. 

Best regards, Eliab

Thank you for the fantastic review, KimP!

We’re thrilled to hear that the sound quality on your WH-1000XM6 is delivering that smooth, perfect performance you were looking for.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Parixit,

We are thrilled to hear you’re enjoying the industry-leading noise cancellation and the stylish design of your new headphones. It’s great to know that the voice quality is meeting your needs for clear communication as well.

Thanks for choosing Sony.

Best regards, Eliab

Hi CarlG,

It is great to hear that you are loving your new WH-1000XM6 headphones. We take immense pride in our precision engineering to ensure every note is delivered with crystal-clear clarity, and knowing that the audio quality has made such a positive impression on you is exactly what we strive for. Thank you for trusting Sony for your listening needs.

Best regards,
Dominick

Thank you for the fantastic review, Terry!

We are so happy to hear that the WH-1000XM6 is delivering the clear sound and great bass you were looking for. It’s wonderful to know that our latest flagship model is hitting all the right notes for you!

Enjoy the music, and thank you for choosing Sony!

Best regards,

Gus Sony Social Media Team

Hi StanR,

We are truly heartened to learn that the WH-1000XM6 is making your travels more comfortable! It is wonderful to hear that the noise reduction and its features are providing the convenience and quiet you need while flying.

We really appreciate you choosing Sony!

Regards,
Dominick

Hello Oleic,

Thank you for choosing Sony!

It brings us great joy to hear that you appreciate the WH1000XM6 headphones' sound quality and noise cancellation. Your kind words encourage us to continue crafting products that enrich your audio experience every day.

Best regards,
-Fred

Thank you for the fantastic review, Gussy!

We are thrilled to hear that your WH-1000XM6 is making your music sound so much better! Delivering that high-quality audio experience is what we strive for. Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team