Customer Ratings & Reviews

Thank you for the review, chunkees!

Welcome to the latest generation! The WH-1000XM3 was a classic, but we are so glad you’re enjoying the upgrade to the XM6. You’ll definitely notice the jump in noise-canceling precision and the improved voice pickup for calls. It’s a huge step forward and we’re thrilled it’s living up to the legacy for you!

Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team

Hi Nick,

Thanks for the review and the detailed explanation on the issues. We are very sorry to hear about the inconveniences encountered, and we will be more than glad to help you out.

For both computer and phone issues, a simple but effective step is to perform a reset or initialization of the headphones. This can resolve various connection and performance glitches by returning the headphones to their factory settings and clearing all pairing information. You can find more information and the steps on how to complete the troubleshooting steps on the following link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856788.html

We hope this helps. In case the problem persists, we highly recommend reaching to our Technical Support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. They will be able to assist further.

Thanks for the patience, and for considering Sony products.
DiegoV

Hi Wyatt,
Thanks so much for taking the time to share your feedback about your new WH-1000XM6 headphones!

We are immensely pleased to hear that you think they are the best you've ever owned and that you're noticing the great clarity.

Thank you for selecting Sony!
Best regards,
Estefany

Thank you for the fantastic review, DevinH!

We are absolutely thrilled to hear that the WH-1000XM6 are the best headphones you've ever owned. It’s rewarding to know they were worth the investment for you!

Thank you for being part of the Sony family.

Best regards,

Gus, Sony Social Media Team

Thank you for the wonderful review, Momoknows65!

We are so happy to hear that your son is loving his new WH-1000XM6 headphones! It’s great to know that the quality and value met your expectations. We hope he enjoys many more hours of great music and quiet focus with them.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello Pabz,

Thank you for choosing Sony products.

We apologize for any discomfort caused by the tight fit of your WH-1000XM6 headphones and appreciate the importance of a personalized sound experience. To help resolve these issues, please follow the steps below:

Adjusting the Fit: The headband is designed to create a secure seal for optimal noise cancellation. However, you can gently extend the sliders on both sides to achieve a more comfortable fit. Additionally, wearing the headphones slightly further forward or backward on the crown of your head may help reduce pressure.

For detailed instructions on adjusting the fit, please visit: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

Equalizer Feedback: We value your feedback on the equalizer settings. We recommend watching this helpful video to explore the equalizer feature and learn how to fine-tune it for enhanced sound quality: https://youtu.be/AEeLJM4tZyM

If you need further assistance or would like more information about your unit, please do not hesitate to contact our support team: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi MariahJ,

We are delighted to hear that you think the Sony WH-1000XM6 are the best headphones ever! Hearing feedback like this truly makes our day and affirms our commitment to providing outstanding audio products. Thank you so much for the fantastic 5-star review and for choosing Sony!

Regards,
Dominick

Hi Tyton,


We are absolutely delighted to hear that you consider the WH-1000XM6 Wireless Noise Canceling Headphones to be of Great quality and a 10/10 recommend! This model features our new HD Noise Canceling Processor QN3 and an advanced microphone system to deliver what many are calling our best noise cancellation yet, paired with exceptional, studio-quality sound. We are thrilled that you are enjoying their premium performance!

Best regards, Eliab

Hello ChalinYok,

Thank you for choosing Sony!

We're elated to hear that you regard the WH1000XM6 headphones as the best Sony has offered so far. Your high praise inspires us to continue advancing our technology and delivering exceptional audio experiences. We're grateful for your feedback and look forward to surprising you with future innovations.

Best regards,
-Fred

Hello SeanF,
Thanks for reaching out to us about your WH-1000XM6 headphones. We're genuinely sorry to hear that you're finding them insanely uncomfortable even after months of daily use. That's definitely not the experience we want you to have.

We recommend you take a moment to review the official Sony Help Guide on how to properly wear the headset. Sometimes a very slight, specific adjustment can completely relieve pressure points.
Please check out this link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

We sincerely appreciate you taking the time to share such detailed feedback about the comfort and ergonomics of the headphones. Receiving specific input like this is incredibly valuable to us.

Thanks for considering Sony products. We apologize for your experience.
Sincerely,
Estefany

Hi GB449,

It is great to hear that you are enjoying your new WH-1000XM6 headphones. We take immense pride in our noise-canceling technology and audio fidelity, so knowing they’ve made a positive impression on you is fantastic.

We also truly appreciate your candid feedback regarding the weight and form factor. Sony is constantly looking for ways to refine the balance between high-end hardware and portable comfort, and insights from listeners like you are exactly what drive our future innovations.

Thank you for being part of the Sony family and helping us push the boundaries of sound.

Regards,
Dominick

Hi GloriaP,

That's fantastic! We are delighted to hear you and your son are both enjoying the great experience of the WH-1000XM6 Wireless Noise Canceling Headphones. Thanks for choosing Sony.

Best regards, Eliab

Hi user131318,

That's fantastic to hear! We're absolutely delighted to hear your WH-1000XM6 headphones have the very best noise cancellation. We strive to deliver an unparalleled listening experience. Thanks for choosing Sony.
-Eliab

Thank you for the fantastic review, AideS!

We are absolutely thrilled to hear that your WH-1000XM6 headphones "works just as advertised" and that you would recommend them for everyday use.

We design the XM series to provide a seamless combination of superior sound quality and industry-leading noise cancellation, making them the perfect companion for your daily activities.

Thank you again for choosing Sony and for your recommendation!

Best regards, Gus, Sony Social Media Team

Thank you for your fantastic review, JorgeL!

We are delighted to hear that you are enjoying the excellent quality and great price of your WH-1000XM6 headphones! Your strong recommendation for anyone to use them is the best compliment we could receive.

We strive to create products that deliver outstanding performance and value, and we are thrilled that we hit the mark for you.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for your feedback and for choosing the WH-1000XM6, MichaelD. We're glad to hear you like the product. We understand that price is an important factor, and we strive to deliver premium features and advanced technology to provide an exceptional listening experience. We appreciate your comments and will share them with our team for future consideration.

Best regards,
Gus
Sony Social Media Team

Hi ThiyagarajanG,

It brings us great satisfaction to hear that the WH-1000XM6 headphones are so great and perfect for your daily use!

Thank you for sharing your positive experience and for choosing Sony!

Regards,
Dominick

Hi AlexisC,

We're thrilled to hear that the WH-1000XM6 headphones are great quality, deliver good bass, and are a perfect recommendation for use while studying and at the gym.

Thanks for choosing Sony.

Best regards, Eliab

Hi JosephR,

Thanks for that fantastic 5-star review! We're thrilled to hear that you feel the WH-1000XM6 headphones surpass other brands you've used. It's truly rewarding to know that the noise cancellation is making such a difference for you. The HD Noise Cancelling Processor QN1 and Integrated Processor V1, working with eight microphones, are what deliver that truly immersive, distraction-free listening experience you're praising. We're also glad the setup was easy with the app!

Thanks for choosing Sony, and have a wonderful day!
DiegoV