Customer Ratings & Reviews

Hi PaulO,

It's a true pleasure to hear that your WH-1000XM6 headphones have become a great travel companion. We are delighted that the sound quality is making a positive impact and that you would highly recommend them to others.

Thank you for choosing Sony.

Regards,
Dominick

Hi Rikku, we're genuinely sorry that the Sony WH-1000XM6 headphones did not provide the comfort you required, despite the significant enhancements in sound quality, active noise cancellation (ANC), and the reintroduction of the foldable design. We understand that the small earcups, thin earcup foam, and particularly the discomfort from the headband made them unwearable for long-term use for you.

Your detailed feedback, including the issue with the headband snapping and creaking, is extremely valuable. We genuinely appreciate you taking the time to experience the product and provide such a thorough review. Your insights, especially the recommendation for potential customers to try them on in-store are crucial, and we'll definitely share your feedback with our development team for future improvements. We're happy you returned to the WH1000XM5 and are still enjoying the magnificent sound. Thank you for considering Sony! Best regards, -Dominick

Hello AlecP,

Thank you for choosing Sony!

We’re excited to hear that you are enjoying the WH-1000XM6 headphones. It’s wonderful to know the sound quality and noise cancellation are making a positive impact on your listening experience. Your feedback motivates us to continue delivering products that enhance everyday moments through exceptional audio technology.

Best regards,
-Fred

Hi HAPPYUSER,

We are thrilled to hear that you are loving your new WH-1000XM6 headphones! It is wonderful to know that the "awesome" sound quality and industry-leading noise cancellation have made this such a great purchase for you.

Thanks for choosing Sony. 

Best regards, Eliab

Thank you for the fantastic review, KimP!

We’re thrilled to hear that the sound quality on your WH-1000XM6 is delivering that smooth, perfect performance you were looking for.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for your feedback, Jake.

We are glad to hear that you find the wh1000xm6 more comfortable than the AirPods Max! We put a lot of focus on the weight and pressure distribution, so it’s great to know that is paying off for you.

We also appreciate your honest thoughts on the volume control swipe. We know that touch gestures can have a learning curve compared to physical buttons, and we value your preference for a more tactile volume control. Feedback like yours is essential as we continue to refine the user interface for our future models.

Thank you for choosing Sony and for sharing your experience!

Best regards,

Gus, Sony Social Media Team

Hi Parixit,

We are thrilled to hear you’re enjoying the industry-leading noise cancellation and the stylish design of your new headphones. It’s great to know that the voice quality is meeting your needs for clear communication as well.

Thanks for choosing Sony.

Best regards, Eliab

Hi StanR,

We are truly heartened to learn that the WH-1000XM6 is making your travels more comfortable! It is wonderful to hear that the noise reduction and its features are providing the convenience and quiet you need while flying.

We really appreciate you choosing Sony!

Regards,
Dominick

Hi CarlG,

It is great to hear that you are loving your new WH-1000XM6 headphones. We take immense pride in our precision engineering to ensure every note is delivered with crystal-clear clarity, and knowing that the audio quality has made such a positive impression on you is exactly what we strive for. Thank you for trusting Sony for your listening needs.

Best regards,
Dominick

Thank you for the fantastic review, Terry!

We are so happy to hear that the WH-1000XM6 is delivering the clear sound and great bass you were looking for. It’s wonderful to know that our latest flagship model is hitting all the right notes for you!

Enjoy the music, and thank you for choosing Sony!

Best regards,

Gus Sony Social Media Team

Hello Oleic,

Thank you for choosing Sony!

It brings us great joy to hear that you appreciate the WH1000XM6 headphones' sound quality and noise cancellation. Your kind words encourage us to continue crafting products that enrich your audio experience every day.

Best regards,
-Fred

Hi CharlesE,

Thank you for your fantastic 5-star review of the WH-1000XM6 headphones! We're thrilled to hear that you consider them the best Bluetooth headphones you've ever used. We put a lot of focus on delivering a powerful and impactful audio experience, and it's great to know that the bass is a feature you particularly enjoy.

Thanks for choosing Sony, have a powerful day!
DiegoV

Thank you for the fantastic review, Gussy!

We are thrilled to hear that your WH-1000XM6 is making your music sound so much better! Delivering that high-quality audio experience is what we strive for. Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi LennonP,

We are beyond pleased to hear that you are loving your Sony WH-1000XM6 headphones! While we understand they are an investment, we are committed to engineering best-in-class features like the great noise cancellation and exceptional sound quality and bass you noted. Thank you for recognizing the value and performance!

We really appreciate you being part of the Sony family!

Best regards,
Dominick

Hi Deeel,

We are thrilled to hear you find the sound quality excellent and the Noise Cancellation effective enough that you "didn't listed the person in my side," which is the core performance we strive for, and we are glad the touch controls are working great for you. However, we sincerely apologize that the shallow ear cups are causing discomfort by allowing your ear to touch the internal cloth. We recommend that users experiencing this comfort issue consider looking for thicker, custom-depth replacement ear pads from specialized third-party accessory makers, which often resolves the depth problem while maintaining the impressive ANC performance you enjoy.

Thanks for choosing Sony.
Best regards,
Eliab

Hi JoseO,

It's a true pleasure to hear that you find the WH-1000XM6 headphones fantastic! We are delighted that the noise cancellation works flawlessly for you, achieving that perfect silent environment when you put them on. Thank you for your review and for trusting Sony!

Best regards,
Dominick

Thank you for the fantastic review, SeanO!

We are thrilled to hear that the WH-1000XM6 is living up to the hype for you! "Unmatched noise cancelling" is exactly what we aimed for with the new QN3 processor, and we’re so glad you’re enjoying the jump in sound quality too.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for your absolutely epic review, RebekahQ!

We are thrilled to hear that you consider the WH-1000XM6 to be "best in class." It's rewarding to know that you are enjoying the combination of the very sleek design and the exquisite sound quality.

It's the highest compliment when a customer loves a product enough to buy a second pair! Thank you for choosing Sony for both you and your husband.

Best regards, Gus, Sony Social Media Team

Hello LizC!
Thank you so much for sending in your feedback on the WH-1000XM6.
We are delighted to hear that you find them great to wear everywhere and that the noise canceling is one of the best you've experienced!

We appreciate your decision to go with Sony!
Best regards,
Estefany