Customer Ratings & Reviews

Hi Apple,

We are thrilled to hear that the new foldable design of the WH-1000XM6 is making a positive difference in your experience!

We listened closely to our community’s feedback, and bringing back a more compact, travel-friendly form factor was a top priority for this generation. By combining that enhanced portability with the premium, high-resolution audio performance you’ve come to expect from our flagship series, we aim to provide the best of both worlds. We are glad that the signature sound you love is now even easier to take with you wherever you go.

Thank you for trusting Sony to deliver your premium audio experience!

Best regards,
Dominick

Hi NellBrown,

We are thrilled to hear you're enjoying the excellent noise cancellation and comfort of your new WH-1000XM6! It’s great to know that the Midnight Blue model is living up to your expectations for a premium listening experience. Thanks for choosing Sony.

Best regards,
Eliab

Hello WhoaisMe,

Thank you for choosing Sony!

We're elated to hear that you enjoy the WH1000XM6 headphones' sound quality, comfort, and noise cancellation. Knowing that these features enhance your listening experience truly motivates us to continue delivering exceptional products designed for your everyday enjoyment.

Best regards,
-Fred

Thank you so much for your detailed feedback, TammyM! We’re thrilled that you find the WH-1000XM6 headphones comfortable, especially with glasses and piercings, and that the noise canceling performance meets your expectations.

Regarding your experience with noise canceling automatically switching off when you cough, sneeze, or there’s a sudden loud noise: this is an intended function of the adaptive sound controls, which are designed to optimize your listening experience and situational awareness by temporarily adjusting settings in response to certain environmental triggers.

We recognize that this auto-switching can sometimes be disruptive for users who prefer uninterrupted noise canceling. While it’s not currently possible to fully disable these auto-adjustments and keep NC mode continuously on, we encourage you to update both your headphones and the Sony | Sound Connect app to the latest version, as newer firmware may offer improved control or adjustments over these features. You can also review the adaptive sound and noise canceling options in the app settings—disabling features like Adaptive Sound Control or Speak-to-Chat may help minimize these unwanted changes.

We appreciate your suggestion for a persistent noise canceling mode—feedback like yours is valuable in guiding future updates and feature improvements. We will be sure to share your experience with our development team.
Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Thank you for sharing your detailed and honest feedback, Lily!

We are absolutely thrilled to hear that you are enjoying the superb sound quality of your new WH-1000XM6 headphones! It’s also fantastic to know that your previous M3s lasted an impressive 8 years of daily use; that durability is exactly what we strive for, and we hope you get the same longevity from this pair.

We truly appreciate you detailing your experience with the ear cup size. We understand that changes to comfort, especially for all-day use, are critical, and we regret that the smaller size compared to the M-generation has slightly reduced your comfort level, despite the improved stability during activities like at the gym. We value this specific feedback immensely and will pass it directly to our design team, as maximizing both comfort and stability is a constant goal.

We are pleased you’ve decided to keep them for the excellent sound, and we thank you for bringing the comfort issue to our attention.

Best regards, Gus, Sony Social Media Team

Hi ArjanB,
Thank you for sharing your thoughts on the WH-1000XM6 headphones.
We are very glad to hear that you find them very comfortable and that the noise cancellation is top-notch!

We appreciate you choosing Sony!
Warm regards,
Estefany

Hi Student!
We are thrilled to hear you’re enjoying the excellent sound and noise cancellation of the WH-1000XM6, along with the comfortable ear pads.

Thanks for choosing Sony!
Best regards,
Estefany

Hello AllanC,

Thank you for choosing Sony!

We couldn't be happier to hear that you love the sound of the WH1000XM6 headphones and find them more comfortable than other earbuds. Your comfort and audio experience are very important to us, and it's wonderful to know these headphones are cozy on your ears while delivering great sound quality.

Best regards,
-Fred

Hi MrTibbs,

We are thrilled to hear that the WH-1000XM6 was such a hit! We’re glad your sister is enjoying the premium sound, comfort, and noise cancellation. Thank you for the wonderful recommendation!

Thanks for choosing Sony.

Best regards,

Eliab

Hi MichaelZ,

We’re so glad to hear you’re enjoying the superior noise canceling and comfort of your new WH-1000XM6 headphones! It’s wonderful to know that the sound quality is meeting your expectations. Thanks for choosing Sony. 

Best regards, Eliab

Thank you for the review, YvonneT!

It’s great to hear you're enjoying the sound, though we hear you on wanting more volume and bass. Since the WH-1000XM6 is tuned for accuracy, we recommend using the Sony Headphones Connect app to customize the Equalizer (EQ) settings—cranking up the lower frequencies there is the best way to get that extra punch you're looking for!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi SheriB,

We could not be more pleased to hear about your experience with the WH-1000XM6 headphones!

It is fantastic that you have purchased two sets and are consistently blown away by both the sound quality and the industry-leading noise canceling. We designed them to deliver an immersive experience, whether you are traveling, gaming, or just listening to music.

Thank you for choosing Sony!

Regards,
Dominick

Hello WillS, thanks for sharing your experience with the WH1000XM6! We are honored to hear that you've decided staying with Sony, upgrading from the XM4 to the new XM6 headphones! We love that you appreciate the improve in audio quality, comfortable design and the noise cancellation technology that we've developed. And testing the fit by jumping on a trampoline is brilliant! –we can't be more happy to know the headphones has passed the test! Thanks again for choosing Sony! Sincerely, -Jenn.

Hi Gravikaz,

We are immensely pleased to hear that your Sony WH-1000XM6 headphones are such a perfect fit for your lifestyle, especially at the gym! It's fantastic to know you find the fit comfortable, the sound awesome, and the noise cancellation excellent.

Enjoy every moment of your new audio experience and thanks for choosing Sony!

Best regards,
Dominick

Thank you for your fantastic review, Ryan!

We are so pleased to hear how much you are enjoying your WH-1000XM6 headphones. It is truly rewarding to know that you find the noise canceling to be "next level" and that you feel like the outside world disappears when you're wearing them. We designed these headphones to provide an immersive listening experience with industry-leading noise canceling and exceptional sound quality, and it brings us great satisfaction to know we succeeded.

It's also wonderful to hear that you find them comfortable for long listening sessions and that you're impressed with the battery life and ease of use. We designed them to be lightweight and comfortable for extended wear, so it's rewarding to know we got it right.

Thank you again for choosing Sony and for your strong recommendation.

Best regards, Gus, Sony Social Media Team

Hi DennisN,

We're delighted to hear that your Sony headphones are proving to be the perfect companion for travel and daily use! Thank you for the fantastic 5-star rating and for sharing how much you appreciate the excellent noise canceling, clear sound, and long battery life. It’s great to know that even with a slightly snug fit at first, your headphones continue to deliver an exceptional experience.

Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.

Hi Damian, thank you for the amazing 5-star review! We're honored to hear you're loving the sound quality and the return of the foldable design—making it easier to carry around is something we're really proud of. It's great that you're enjoying the customizable features in the app, as well as the effective transparency mode and ANC. Your feedback means a lot to us and we really appreciate you choosing Sony! Best regards, -Dominick

Hi SergioC,

It's great to hear you're enjoying the great sound and build quality of your WH-1000XM6 headphones! We appreciate your detailed feedback, especially regarding heavier music, and it's excellent that you found them even better after adjusting the EQ to your preference. We're also delighted that you find the noise cancellation insane and the battery life great. Thanks for choosing Sony.
-Eliab