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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1178 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers often highlight the phenomenal sound quality, comfort, and impressive battery life as major strengths. Many also appreciate the product's portability, lightweight design, and reliable connectivity. However, a few customers have noted concerns regarding heat dissipation, causing ears to sweat, and a desire for a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,178 reviews
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product in noise cancelling headphones, light weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EshK,

      Thank you for choosing Sony!

      We're elated to hear that you appreciate the WH1000XM6 headphones for their noise-cancelling capabilities and lightweight design. Your recognition of these key features means a lot to us, as we continually strive to deliver both comfort and exceptional sound quality. Thank you for sharing your positive experience—it truly motivates us to keep enhancing our products for valued customers like you.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used for mowing. Noise cancelling feature works great. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hoss,

      That's excellent feedback! We are thrilled to hear the WH-1000XM6 headphones are performing perfectly for you, especially with the noise canceling feature working great while mowing, and that you find them very comfortable. Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, sounds, and amazing features. App is also very well done and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GavinK,

      Thank you so much for the 5-star review and for highlighting the great fit, sound, and amazing features of your WH-1000XM6 headphones. It's incredibly rewarding to know that the comfort and performance are hitting the mark.

      We also appreciate your positive comment regarding the Sony Headphones Connect app—our team worked hard to make it powerful yet truly intuitive, so your feedback on its ease of use is fantastic!

      Thanks for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good hearing aids, I recommend them because they have good audio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ThiboudP,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you enjoy the audio quality of your WH-1000XM6 headphones and that you would recommend them. Your positive feedback encourages us to keep delivering excellent sound experiences.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    noise cancelling works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they work just as I had hoped. they block out more than the rprior model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your fantastic review, Bbbbb!

      We are so pleased to hear that your new WH-1000XM6 are living up to your expectations. It is especially rewarding to know that the upgraded noise canceling technology is blocking out even more sound than the prior model, delivering the premium, quiet experience you were hoping for.

      Thank you again for choosing Sony and for being a part of our community!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound, but…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas present. Daughter said sound was amazing and the ability to adjust overall sound was great. She like how the headphone controls work and the seamless integration with all her devices. Downside - because of how the headphones fold , they would not stay “square” on her head. They had a tendency to “twist” while she was wearing them which she found very annoying. Eventually returned & got Bose QV Ultra 2nd Fen.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulG,

      Thank you for sharing your feedback and for choosing the WH-1000XM6 as a Christmas gift. We are glad to hear your daughter enjoyed the sound quality, customization options, and the seamless connection with her devices.

      We appreciate the specific details regarding the fit and the "twisting" she experienced due to the folding mechanism. Comfort and stability are top priorities for us, and feedback like this is incredibly valuable as we look toward future designs.

      Thank you for giving Sony a try!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm going to be genuinely honest. When I tell you these are the BEST headphones I've ever owned I mean that with every single beat in my heart. I'm a music producer and these HIT! All of the features amazing. Steep price! but look at it as an Investment ! Love -NiFD

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NiFD,

      We are thrilled to hear these are the best headphones you've ever owned! As a music producer, your appreciation for the sound quality and features means a lot to us, and we are glad you see them as a worthwhile investment for your craft.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Excellent Sound and Noise Cancellation

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed with these headphones. The sound quality is outstanding, the noise cancellation works extremely well, and the battery life is excellent. They are comfortable to wear for long periods and connect quickly to my devices. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BLAKEH,

      It is truly wonderful to know that your new WH1000XM6 are delivering such an outstanding experience. We are delighted that the top-notch sound quality, powerful noise cancellation, and long battery life are keeping you comfortable and connected throughout the day.

      Thank you for choosing Sony to elevate your audio experience.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent choice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is insanely good. The sound quality is excellent!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oregon!
      Thanks so much for sharing your thoughts on the WH-1000XM6 headphones!
      We are really happy to hear that you've been experiencing such excellent sound quality and are impressed by the insanely good battery life.

      The WH-1000XM6 features our enhanced Noise-Canceling technology to block out distractions and Multipoint Connection so you can easily switch between two devices.

      Thank you for selecting Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Improvement over the xm5, still has app issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and interface, improvement over the build of the xm5 as a physical structure. App interface with the phone is a little bit more laggy than the previous iteration, this might get fixed with software updates, unclear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NMoon,

      We are immensely pleased to hear that you are enjoying the excellent sound quality and the refined physical build of the new WH-1000XM6!

      Regarding the app performance you mentioned, we want to ensure your interface experience is as smooth as your listening. To resolve the lag you're seeing, we recommend clearing the cache within your phone's app settings. If that doesn't do the trick, a fresh start by uninstalling and then reinstalling the Sony | Headphones Connect app often resolves these types of software hiccups. This should help the app's responsiveness match the premium performance of the headphones themselves.

      Thank you for making Sony part of your daily listening.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than XM4 and XM5. However, it still feels cheap-ish and the color isn't what I expected. ANC is very decent, audio is great but not the best, though that's personal preference. Great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RichardS, thank you for sharing your feedback on the WH1000XM6 headphones! We're pleased to learn that you noticed a significant upgrade from the previous XM4 and XM5 models –better sound quality, enhanced noise cancellation technology, and extended battery life. We also appreciate your candid thoughts on the overall design; we understand that the materials and colors may not have met your expectations. Rest assured, we will relay your feedback to the team for their consideration. Thanks for choosing Sony this time! Sincerely, -Jenn. Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    STUNNING

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Honestly my favorite pair of headphones!! If you ask me wayyy better than AirPods but the mic on device it tends to be iffy at points during calls but I love the sound quality and the ability to modify the sound and the noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Altagracia,

      Thank you for choosing Sony!

      We’re honored to hear that the WH-1000XM6 headphones have become your favorite. Your appreciation of the sound quality and customizable features means a lot to us. We also acknowledge your feedback about the microphone during calls and will continue working on improving every aspect of our products to enhance your experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    These are awesome!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned two other generations of these headphones. These are by far the best. The case is super convenient and these are easier to move around when talking to colleagues in an office setting. I just have to keep a cloth to wipe these off because they’re very easy to get residue from your hands on them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Deejay,

      Thank you for choosing Sony!

      We're honored to hear that the WH-1000XM6 headphones stand out as the best among the generations you've owned. It’s great to know the convenient case and ease of movement in office settings are making your experience smoother. We appreciate your practical tip about keeping a cloth handy for cleaning, as it shows your attention to maintaining the product's quality. Your thoughtful feedback inspires us to keep enhancing both design and usability.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding comfort, sound, and price. I prefer these over in-ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephenJ,

      We are thrilled you've found the outstanding comfort, sound quality, and overall value of the WH-1000XM6 to be so exceptional. We especially appreciate you choosing the immersive over-ear experience! Thank you for the 5-star review and for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphone very comfortable and sound great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade from previous model Like that they now fold and they have enhanced sound equalizers

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SandeepB,

      Thank you for choosing Sony!

      It's truly a pleasure to hear that you’re enjoying the upgrade from the previous model! We’re so glad you like the new WH1000XM6 folding design and the enhanced sound equalizers. Your feedback means a lot to us, and we can’t wait for you to experience even more of what our products have to offer.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect Noise Blocking for Loud Work Environments

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones. I work in an industry where my machine is very loud, and these headphones block all noise perfectly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Burton!
      Thanks for sharing your feedback! It brings us great satisfaction to hear that your WH-1000XM6 headphones are helping you stay focused while you work.

      These headphones use multiple microphones to listen to the world around you and cancel out loud background noise instantly. They also have soft cushions that stay comfortable for long shifts and a battery that lasts for days, so you can keep the music going without interruption.

      We really appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for travelers. Block all noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought Specifically to use on the plane for Noise Cancelling and watching movies and these work wonderful. It blocks off all sound and when needed, you can tap the headphones and hear so clearly. I actually amplifies the voices allowing you to hear people talking clearer than with out using them. If you are a frequent traveler then these will work wonders on the plaine/train

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI Reese,

      This is an excellent summary of the WH-1000XM6's key benefits for travelers! We're delighted to hear that the superior Noise Canceling blocks all distractions for your movies, and that the Quick Attention Mode (when you tap the earcup) provides such clear, amplified voice awareness when you need it. They truly are designed to make your plane and train journeys wonderful.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Good Value Headphones

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headphones, amazing ANC, great pricing too. Super comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Finn!

      We’re thrilled to hear you’re loving the amazing noise canceling and comfort of your WH-1000XM6. It’s great to know we hit the mark on both quality and value for you!

      Enjoy the music and thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the weight, the sound, and size. Music has a good bass and treble. Noise cancellation has been really good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    A downgrade from the WH1000XM5s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As purely a listening device, these sound great, no complaints here. However, the microphone quality has taken a huge nose-dive. Multiple people have reported that I sound like I'm deep underwater now. I'm not sure what's going on with them but never had any issue like this with the previous model. I never had to configure the previous one and I couldn't find any settings to improve the quality. Not everyone is going to use them for that so it might not be a deal-breaker for most and maybe it's something that can be addressed in later firmware, but right now if your intention is using these as a headset, look elsewhere. Another minor annoyance- one thing a lot of reviewers I've seen praise is how these fold unlike the WH1000XM5s- unfortunately I don't think this really adds anything to them and actually makes it a bit harder to put on!

    No, I would not recommend this to a friend