Customer Ratings & Reviews

Hi Nick,

Thanks for the review and the detailed explanation on the issues. We are very sorry to hear about the inconveniences encountered, and we will be more than glad to help you out.

For both computer and phone issues, a simple but effective step is to perform a reset or initialization of the headphones. This can resolve various connection and performance glitches by returning the headphones to their factory settings and clearing all pairing information. You can find more information and the steps on how to complete the troubleshooting steps on the following link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856788.html

We hope this helps. In case the problem persists, we highly recommend reaching to our Technical Support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. They will be able to assist further.

Thanks for the patience, and for considering Sony products.
DiegoV

Hello SeanF,
Thanks for reaching out to us about your WH-1000XM6 headphones. We're genuinely sorry to hear that you're finding them insanely uncomfortable even after months of daily use. That's definitely not the experience we want you to have.

We recommend you take a moment to review the official Sony Help Guide on how to properly wear the headset. Sometimes a very slight, specific adjustment can completely relieve pressure points.
Please check out this link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

We sincerely appreciate you taking the time to share such detailed feedback about the comfort and ergonomics of the headphones. Receiving specific input like this is incredibly valuable to us.

Thanks for considering Sony products. We apologize for your experience.
Sincerely,
Estefany

Thank you for the fantastic review, AideS!

We are absolutely thrilled to hear that your WH-1000XM6 headphones "works just as advertised" and that you would recommend them for everyday use.

We design the XM series to provide a seamless combination of superior sound quality and industry-leading noise cancellation, making them the perfect companion for your daily activities.

Thank you again for choosing Sony and for your recommendation!

Best regards, Gus, Sony Social Media Team

Hello ChalinYok,

Thank you for choosing Sony!

We're elated to hear that you regard the WH1000XM6 headphones as the best Sony has offered so far. Your high praise inspires us to continue advancing our technology and delivering exceptional audio experiences. We're grateful for your feedback and look forward to surprising you with future innovations.

Best regards,
-Fred

Hi GloriaP,

That's fantastic! We are delighted to hear you and your son are both enjoying the great experience of the WH-1000XM6 Wireless Noise Canceling Headphones. Thanks for choosing Sony.

Best regards, Eliab

Thank you for your fantastic review, JorgeL!

We are delighted to hear that you are enjoying the excellent quality and great price of your WH-1000XM6 headphones! Your strong recommendation for anyone to use them is the best compliment we could receive.

We strive to create products that deliver outstanding performance and value, and we are thrilled that we hit the mark for you.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi ThiyagarajanG,

It brings us great satisfaction to hear that the WH-1000XM6 headphones are so great and perfect for your daily use!

Thank you for sharing your positive experience and for choosing Sony!

Regards,
Dominick

Thank you for the fantastic review, AngelaT!

We are so glad to hear that your WH-1000XM6 headphones are really packing a punch for you! We put a lot of work into the new QN3 processor and those carbon-fiber drivers to make sure the sound is as powerful and clear as possible, so it’s awesome to hear that you’re feeling that impact. It's great to have you as part of the XM6 family!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi AlexisC,

We're thrilled to hear that the WH-1000XM6 headphones are great quality, deliver good bass, and are a perfect recommendation for use while studying and at the gym.

Thanks for choosing Sony.

Best regards, Eliab

Hi MCMCIggy,

Thank you for taking the time to share your detailed experience with the Sony WH-1000XM6 headphones.

We are truly sorry to learn that the product's performance—specifically the sound, comfort, and noise cancellation—did not deliver the superior experience you were seeking.

We greatly appreciate you providing this specific, valuable feedback. Your comments about the sound profile, ear cup breathability, and noise cancellation have been shared directly with our product development team. This input is crucial as we continuously work to refine the design and performance of our premium audio line.

We hope to have the opportunity to provide you with a better Sony experience in the future.

Regards,
Dominick

Hi user131318,

That's fantastic to hear! We're absolutely delighted to hear your WH-1000XM6 headphones have the very best noise cancellation. We strive to deliver an unparalleled listening experience. Thanks for choosing Sony.
-Eliab

Hi JPLR,

Thank you for your feedback! We are honored to hear you are enjoying the industry-leading EQ customization and sound quality of the WH-1000XM6. We aim to provide a superior audio experience, so we're glad that part is hitting the mark.

We are sorry to hear about the discomfort you're experiencing. You should not be able to feel the internal components against your ears. To improve the fit and comfort, we recommend the following:

1. Check Headband Adjustment: Ensure the headband is adjusted so the earcups sit centered over your ears. If the headband is too loose, the earcups may tilt, causing the internal hardware to make contact with your ear.

2. Adjust Orientation: Adjust the orientation of the left and right units so that the earpads fit snugly all around your ears.

We hope those recommendations help. For further details about wearing the headphones and maximizing comfort, please visit:

https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

Thank you for considering Sony!

Regards,
Dominick

Hi JosephR,

Thanks for that fantastic 5-star review! We're thrilled to hear that you feel the WH-1000XM6 headphones surpass other brands you've used. It's truly rewarding to know that the noise cancellation is making such a difference for you. The HD Noise Cancelling Processor QN1 and Integrated Processor V1, working with eight microphones, are what deliver that truly immersive, distraction-free listening experience you're praising. We're also glad the setup was easy with the app!

Thanks for choosing Sony, and have a wonderful day!
DiegoV

Thank you for your feedback and for choosing the WH-1000XM6, MichaelD. We're glad to hear you like the product. We understand that price is an important factor, and we strive to deliver premium features and advanced technology to provide an exceptional listening experience. We appreciate your comments and will share them with our team for future consideration.

Best regards,
Gus
Sony Social Media Team

Hi LooMcSwag, thank you for your honest and thoughtful review! We're happy to hear the Sony - WH1000XM6 has come the closest to delivering the experience you've been searching for. We understand that finding the perfect balance between sound quality and comfort can be a personal journey—especially when comparing over-ear headphones to earbuds. The WH1000XM6 is designed to offer powerful, immersive audio and advanced noise cancellation, and we're very glad it stood out among your options. Thank you for choosing Sony! Best regards, -Dominick

Thank you for sharing your review, KrishiaG!

We are absolutely thrilled to hear that you love your WH-1000XM6 headphones and that they are exactly what you need daily for both work and the gym!

It’s rewarding to know that the combination of premium sound, industry-leading noise cancellation, and comfortable design is supporting your busy, dynamic lifestyle.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Chuck,

We're thrilled to hear that you're enjoying your new WH-1000XM6 headphones and that you've been a loyal customer since the XM2! It's fantastic to know that you feel they are our best model yet. We're also glad to hear that you're not experiencing the disconnection issues you had with your XM5s. We've continuously worked to improve the stability of our Bluetooth connection with each new generation, and your feedback confirms that our efforts have been successful.

Thanks for choosing Sony, have a great day!
DiegoV