Customer Ratings & Reviews
- Model:
- WH1000XM6/B
- SKU:
- 10762352
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.9 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the phenomenal sound quality, comfort, and impressive battery life as major strengths. Many also appreciate the product's portability, lightweight design, and reliable connectivity. However, a few customers have noted concerns regarding heat dissipation, causing ears to sweat, and a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, love my headphone. Sound quality is best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sacon!
We are immensely pleased to hear your thoughts on the WH-1000XM6!
The headphones are designed with advanced noise cancellation and a super comfortable fit, so every detail in your music comes through clearly and you can enjoy long listening sessions without any hassle.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great upgrade from previous model. Sound canceling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KBS5,
We are so glad that you're enjoying the new WH-1000XM6 headphones and that you feel they're a great upgrade. We designed them to deliver excellent noise canceling and an even better listening experience.
Thanks for choosing Sony.
Best regards,
Eliab
- Cons mentioned:Heat dissipation
Great When They Work Correctly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware potential buyers, the Sony xm6 headphones work great while not broken. Unfortunately they break way too easily. For reference, I have bought the previous 3 headphones in this series (xm4, xm5, xm6). All have broken within a year and a half, and these broke in 4 months. As some have mentioned, these headphones can get pretty warm, which can obviously lead to sweating a bit, especially in warm areas. In just 4 months, whenever it gets remotely hot out, or I sweat even a little, there is a crackling sound when using the noise cancelling in the right earpad. I've found out it was condensation building up in the headphones that caused it. Sony support is even worse. Their text support is nearly non-functional, with agents randomly ending chats, making it nearly impossible to get through one fully. Call support isn't much better, as I was told I would have to send the headphones in for them to "determine" if the pair was truly defective to get a new pair sent, a process that could "take 2-3 weeks" according to Sony support. I work from home, so having no sound for that long a time is not possible for me. Of course I could buy a cheap pair of stand in headphones, but the point is that a 450 dollar pair of headphones should last longer than 4 months. I've had similar issues with previous models as well. TLDR: Great when they work, but the fragility of these headphones make it hard to recommend for the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi James,
Thank you for being a loyal Sony fan and for sharing your experience with the WH-1000XM6. We truly appreciate your feedback regarding the comfort and temperature of the ear pads, as well as your detailed honest input regarding your experience with our support teams. This information is invaluable as we strive to improve both our products and our service.
We understand how essential your headphones are for your work-from-home setup, and we would like to personally evaluate your case to better understand the issues you've encountered. We want to make sure we find the best possible path forward for you.
Please email the following information to socialsupport@am.sony.com so our specialized team can assist you directly:
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:
Thank you for considering Sony!
Regards,
Dominick
Awesome headphones!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love using my headphones for listening to music and work calls. Would recommend although I don't notice too much of a difference from my partner's XM5's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nabdeep,
We are pleased to learn that your WH-1000XM6 headphones have become an essential tool for both your music and your professional calls! We strive to refine every generation of the 1000X series, and while the jump from the previous model is designed to be a subtle evolution in comfort and processing power, we are glad you are finding them to be a top-tier recommendation for daily use.
Thank you for choosing Sony to keep you connected and immersed in your sound.
Regards,
Dominick
Good upgrade from xm3
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling, amazing sosund quality. It was a good upgrade from my aging sony xm3. I will say it took a little to get used to the headband over my xm3. Can use LDAC and equalizer at same time.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the amazing review, Nick!
We are thrilled to hear that the WH-1000XM6 has been a worthy upgrade from your XM3s! It’s great to know that you’re enjoying the step up in noise canceling and sound quality.
We also appreciate your feedback regarding the headband design. We know that comfort is subjective, especially when moving from a long-time favorite like the XM3, and we're glad to hear you're settling into the new fit. It’s also fantastic that you’re taking full advantage of the ability to use LDAC and your custom Equalizer settings at the same time for that high-resolution, personalized audio experience!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that you can now use them while charging. sound quality is incredible
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
We're thrilled to hear you're enjoying your XM6 headphones, especially the new feature that allows you to use them while charging! We know how important uninterrupted listening is, and we're delighted this enhancement is making a difference for you. And of course, we're ecstatic that you find the sound quality incredible! That's what we strive for with every product.
Thanks for choosing Sony, have an amazing day!
DiegoV
- Pros mentioned:Sound quality
Cancel noises
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones . I use it for work daily
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience with the WH-1000XM6 headphones and highlighting their great noise canceling during daily work, mysteriousbestbuy. We're glad the advanced noise canceling technology is making a positive difference in your work routine. The WH-1000XM6 is designed to deliver an immersive and comfortable experience, whether you're in a busy office or working remotely. If you ever have questions about optimizing features like noise canceling or sidetone during calls, or need support with any settings, we're here to help.
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Best purchase of the year
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, flawless sounds and noise cancellation is unmatched!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaiahI, thank you so much for your amazing review! We're honored to hear that the Sony - WH1000XM6 have been your best purchase of the year. It's great to know you're enjoying the flawless sound and industry-leading noise cancellation. Thanks for choosing Sony to elevate your listening experience! Best regards, -Dominick
- Pros mentioned:Sound quality
Big investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones but for sound quilts it’s alright.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HumbertoL,
Thank you for sharing your thoughts on the WH-1000XM6! We're happy you consider them "Good headphones" overall.
About the sound quality, you can customize it to be exactly what you like using the Sony | Sound Connect app.
Here are the simplest things you can do right now to make the sound better:
-Go into the app and look for the Equalizer settings. You can play around with the sliders to change how the music sounds.
-Inside the app, find the setting called DSEE Extreme. This feature uses our smart technology to try and make compressed music sound closer to high resolution audio. It can really add detail and a sense of space to the music.
-In the app's system settings, make sure the "Bluetooth Connection Quality" is set to "Prioritize Sound Quality" instead of "Prioritize Stable Connection." This allows the headphones to use better streaming formats like LDAC for clearer audio (if your phone supports it).
Give those a try!
We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Sound quality
Best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son love it the sound quality and. Plot as expected
I would recommend this to a friend - Pros mentioned:Sound quality
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son love it as expected quality and sound and color
I would recommend this to a friend - Pros mentioned:Sound quality
They are pretty neat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. Great audio and great noise canceling.
I would recommend this to a friend - Pros mentioned:Sound quality
Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it great set of head phones. Noise canceling headphones I have ever worn
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlekP! It's a true pleasure to hear how much you're appreciating your new WH-1000XM6 headphones!
We designed them with industry-leading noise cancellation and crystal-clear audio to deliver an exceptional listening experience.
Thanks for choosing Sony!
Best regards,
Estefany
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Bought this to a friend, but after using it will get it for myself
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leonardo,
We’re so glad to hear that you and your friend are enjoying the WH-1000XM6! There is no better compliment than wanting a pair for yourself after trying them out. We look forward to having you join the Sony family as an owner soon.
Thanks for choosing Sony.
Best regards,
Eliab
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are pretty good, the sound quality is good since these are my first pair of headphones, although connecting with the Sony app will disconnect even though you're connected and sometimes the ambient mode won't work and you have to disconnect & reconnect, but overall just don't buy these for full price, wait till they're on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zack,
We are happy to hear that the sound quality is good for your first pair of high-end headphones, but we sincerely apologize for the frustrating connectivity issues you are experiencing with the Sony app and the inconsistent Ambient Sound Mode. Since the app connection is unstable and Ambient Mode requires frequent re-connection, please ensure both the headphones and the Sony Headphone Connect app are updated to the latest versions, and then try performing an initialization (factory reset) on the headphones, as this often resolves communication bugs and restores full functionality.
Thanks for choosing Sony.
Best regards, Eliab
Sony 1000xm6 review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever had my only gripe i wish it had a little soundless fan to keep the ears cool. It's get hot after a while which brings discomfort but other than that. It's perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenL,
We’re thrilled to hear that the WH-1000XM6 are the best headphones you've ever owned! It’s great to know that the new QN3 processor and expanded 12-microphone array are providing the "perfect" experience you were looking for. While we don't have a built-in fan, the redesigned headband and soft-fit leather are intended to help with long-term comfort; we appreciate the feedback regarding ear temperature during extended listening sessions. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Sony mx6
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation was amazing. I have no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GioC,
Thank you for choosing Sony!
It's truly wonderful to know that you're enjoying the noise cancellation on your WH-1000XM6 headphones. We're happy to hear you have no complaints, and we hope you continue to enjoy them!
Best regards,
-Fred
- Pros mentioned:Sound quality
buy them don’t hesitate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect they have beautiful noise cancellation and everything you could ask for
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dylant,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the WH-1000XM6! Their exceptional noise cancellation truly sets them apart, and we’re thrilled that they have surpassed your expectations. Thank you for sharing your feedback with us!
Best regards,
-Fred
Its nice but not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work decent but its not as noise canceling as the description would make you think. Very good but probably not worth 400.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuyer,
We are sorry to hear that the noise cancellation did not meet your expectations. To ensure you are getting the best performance, we recommend using the Sony | Headphones Connect app to run the "Adaptive Sound Control" and "Noise Canceling Optimizer," which tailors the silence to your specific environment and fit. Please also ensure the ear pads are creating a firm seal around your ears for maximum isolation.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sounding headphones with better bass than last version.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, NathanielL! We're glad to hear that you're enjoying the WH-1000XM6 and noticing an improvement in bass compared to the previous version. Delivering exceptional sound quality is a key focus for us, and it's great to know that these enhancements made a difference in your listening experience. Your comment about them being the "best sounding headphones" is appreciated and encourages us to continue innovating for even richer audio in future models.
Thank you for choosing Sony and for your wonderful feedback—it truly motivates us to continue striving for excellence products.
Best regards,
Gus
Sony Social Media Team