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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1139 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,139 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high quality headphones. They sound amazing and feel amazing. I would recommend ereccomdn this to anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JuanR,

      Thank you for choosing Sony!

      We’re elated to hear that the WH1000XM6 headphones deliver exceptional sound quality and comfort. Thank you for the strong recommendation!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Excellent Noise Cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are actually really good!! I have a high school baseball player who likes for me to record his games. Some of his tournaments are durning the day and I’ve been blessed to have a remote job so am able to attend his games and continue working. There are times where I have to jump on a zoom call durning the games and I was able to drown out the walk up music that is played and the crowd noises durning my meetings. I could not hear the noise an neither could the person I was meeting with.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the amazing story, MacGirl79!

      We love hearing how the noise canceling and precise mic pickup allow you to support your son at the ballpark while staying professional on Zoom. It sounds like the perfect "remote office" setup.

      Good luck to your son this season and thank you for choosing Sony!

      Best regards,

      Gus,
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ANC and battery life. I wear these for hours and they don't feel heavy. The custom EQ is a great way to customize the sound to what you'd like.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A must buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and superb noise cancelling. Super comfortable and perfect for focus or travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseC,

      We are delighted that you find the WH-1000XM6 headphones so comfortable and that the superb noise canceling makes them perfect for both focus and travel! Achieving that blend of world-class ANC and comfort is what we strive for.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price if you’re looking for an everyday headphone that you can use for hours at a time without having to worry about battery life and comfortability.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LuisC,

      Thank you for your excellent review of the WH-1000XM6 headphones!

      We're absolutely thrilled to hear that you find them "Worth the price" and that they're meeting your needs as an everyday headphone for hours of use. It's fantastic to know that the battery life and comfort are providing you with a worry-free listening experience.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Simply amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing, the only thing that isnt perfect is the touch controls. The design/comfort is exceptional as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CabelV,

      We're so glad to hear that your Sony headphones have impressed you with amazing sound quality and exceptional comfort. Thank you for your outstanding 5-star rating! We truly appreciate your feedback about the touch controls—your input is important to us as we consistently look for ways to enhance our products. The WH1000X6’s immersive audio and ergonomic design are crafted to elevate every listening experience.

      Thank you for choosing Sony—hope your day is an amazing one!
      DiegoV. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing. The noise cancelling feature is great when inside the plane. And the wire and jack to connect to the plane entertainment system is included

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Arman,

      Thank you for choosing Sony!

      It makes us really happy to hear that you’re enjoying the amazing sound and effective noise cancelling, especially during flights. Knowing that the included wire and jack make it easy to connect with in-flight entertainment systems is wonderful feedback. Thank you for sharing your experience—we hope your headphones continue to make your travels and listening moments even better.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good to use, the sounds is amazing, Feel very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi XuL1,

      That's fantastic! We are thrilled to hear that you find the WH-1000XM6 to be really good, with amazing sound and a comfortable feel. We specifically engineered the XM6 with a refined, soft-fit design and our newly developed driver unit to provide exactly that combination: superior audio clarity and a comfortable fit that you can wear for hours, making it perfect for travel and all-day use. Your positive feedback is exactly what we strive for with our flagship headphones.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound, but…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas present. Daughter said sound was amazing and the ability to adjust overall sound was great. She like how the headphone controls work and the seamless integration with all her devices. Downside - because of how the headphones fold , they would not stay “square” on her head. They had a tendency to “twist” while she was wearing them which she found very annoying. Eventually returned & got Bose QV Ultra 2nd Fen.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulG,

      Thank you for sharing your feedback and for choosing the WH-1000XM6 as a Christmas gift. We are glad to hear your daughter enjoyed the sound quality, customization options, and the seamless connection with her devices.

      We appreciate the specific details regarding the fit and the "twisting" she experienced due to the folding mechanism. Comfort and stability are top priorities for us, and feedback like this is incredibly valuable as we look toward future designs.

      Thank you for giving Sony a try!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best ANC headphones on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has definitely updated the ANC and sound quality from the previous version. These headphones are very comfortable to wear, and their battery life is also quite good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DigvijayG,

      We're absolutely thrilled to hear you're experiencing the enhanced ANC and sound quality firsthand with your new WH-1000XM6 headphones! It's wonderful to know you find them very comfortable for extended wear and are impressed with the battery life. Thank you for sharing your positive feedback and for choosing Sony!
      -Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Major improvements!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These took everything I didn’t like about the XM5s and improved upon them. The hinge system feels very strong and I have not encountered any creaking. With the XM5s if I turned my head the seal around my ears would loosen enough to where outside noise would leak in, with these XM6s I have no issues moving my head around. I preferred the XM4s base but these do quite well over all. There seems to be a clear separation of the lows, mids and highs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your fantastic feedback, Sammi!

      We are absolutely thrilled to hear that the WH-1000XM6 headphones have improved upon the previous generation in the ways that matter most to you, especially addressing the comfort and seal.

      It’s incredibly rewarding to know that you are finding the redesigned hinge system strong and that the improved acoustic seal maintains your quiet listening experience, even when moving your head. We worked hard on these refinements, and your detailed comparison is a great validation of those efforts.

      We also appreciate your insightful comments on the sound quality. Hearing that you perceive a clear separation across the lows, mids, and highs confirms the detailed, balanced audio we strove to achieve. While the bass signature might be different from the XM4s, we're glad the overall audio performance still impresses.

      Thank you again for choosing Sony's flagship headphones and for providing this excellent, comparative review!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm going to be genuinely honest. When I tell you these are the BEST headphones I've ever owned I mean that with every single beat in my heart. I'm a music producer and these HIT! All of the features amazing. Steep price! but look at it as an Investment ! Love -NiFD

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NiFD,

      We are thrilled to hear these are the best headphones you've ever owned! As a music producer, your appreciation for the sound quality and features means a lot to us, and we are glad you see them as a worthwhile investment for your craft.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great upgrade from the xm5!

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I think Sony really hit all the key features that the old gen didnt have. It feel’s lighter, and had amazing sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your experience with the WH-1000XM6, AKnownBlogger! We are honored to hear that you're enjoying the lighter design and the amazing sound quality. Our team worked hard to enhance the key features based on feedback from previous generations, and it's great to know these improvements made a difference for you. We truly appreciate your support and for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Improvement over the xm5, still has app issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and interface, improvement over the build of the xm5 as a physical structure. App interface with the phone is a little bit more laggy than the previous iteration, this might get fixed with software updates, unclear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NMoon,

      We are immensely pleased to hear that you are enjoying the excellent sound quality and the refined physical build of the new WH-1000XM6!

      Regarding the app performance you mentioned, we want to ensure your interface experience is as smooth as your listening. To resolve the lag you're seeing, we recommend clearing the cache within your phone's app settings. If that doesn't do the trick, a fresh start by uninstalling and then reinstalling the Sony | Headphones Connect app often resolves these types of software hiccups. This should help the app's responsiveness match the premium performance of the headphones themselves.

      Thank you for making Sony part of your daily listening.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product in noise cancelling headphones, light weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EshK,

      Thank you for choosing Sony!

      We're elated to hear that you appreciate the WH1000XM6 headphones for their noise-cancelling capabilities and lightweight design. Your recognition of these key features means a lot to us, as we continually strive to deliver both comfort and exceptional sound quality. Thank you for sharing your positive experience—it truly motivates us to keep enhancing our products for valued customers like you.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used for mowing. Noise cancelling feature works great. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hoss,

      That's excellent feedback! We are thrilled to hear the WH-1000XM6 headphones are performing perfectly for you, especially with the noise canceling feature working great while mowing, and that you find them very comfortable. Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    STUNNING

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Honestly my favorite pair of headphones!! If you ask me wayyy better than AirPods but the mic on device it tends to be iffy at points during calls but I love the sound quality and the ability to modify the sound and the noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Altagracia,

      Thank you for choosing Sony!

      We’re honored to hear that the WH-1000XM6 headphones have become your favorite. Your appreciation of the sound quality and customizable features means a lot to us. We also acknowledge your feedback about the microphone during calls and will continue working on improving every aspect of our products to enhance your experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable with outstanding sound quality, these are versatile and perfect for almost anything. A fantastic choice all around

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your wonderful feedback on the WH-1000XM6, Quoc. It’s rewarding to hear that you are enjoying the outstanding sound quality, comfort, and versatility of your headphones. We designed the WH-1000XM series to deliver an exceptional listening experience for any situation. Your satisfaction means a lot to us, and we hope you continue to enjoy your headphones for music, calls, and more. Thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, sounds, and amazing features. App is also very well done and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GavinK,

      Thank you so much for the 5-star review and for highlighting the great fit, sound, and amazing features of your WH-1000XM6 headphones. It's incredibly rewarding to know that the comfort and performance are hitting the mark.

      We also appreciate your positive comment regarding the Sony Headphones Connect app—our team worked hard to make it powerful yet truly intuitive, so your feedback on its ease of use is fantastic!

      Thanks for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game changer. Battery life is unparalleled: I can leave it uncharged for days and it’s still have a handful of power left. The design also looks sleek.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi King,

      Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing battery life, Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US