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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1012 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,012 reviews
  • Rated 5 out of 5 stars

    Can wear for 10 hours without pain.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are comfortable and have great sound quality. I especially like the ability to bluetooth to multiple devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alex,

      Thank you for choosing Sony!

      We're honored to hear that you're enjoying your WH-1000XM6 headphones! Comfort and great sound quality are what we strive for, and it’s fantastic to know these features stand out for you. The multi-point Bluetooth connection feature is indeed a fantastic convenience, allowing you to seamlessly switch between multiple devices. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best Headphones in the Game Right Now!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been looking for new headphones for a while, after always struggling to keep AirPods in my ears while traveling or at the gym. I tested Bose, Beats, and every other brand. But Sony has set the bar incredibly high with this model. Tuning into my music makes me feel like I am listening to the artist perform right in the studio. The quality and the noise cancellation are top tier. Would highly recommend to anyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChloeP,

      We're so glad to hear you're loving the sound quality and noise cancellation on the WH-1000XM6 headphones. It's awesome to hear that the audio quality makes you feel like you're right there in the studio with the artist—That's exactly the kind of immersive experience we strive for!

      Thanks so much for sharing your detailed feedback and for the high recommendation!

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Great headphones but not great cups

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Great base. Great NC. The only downside is the ear cups are to thin/shallow so it's not comfortable to wear for a long time. I bought a thicker replacement cups and now i can wear them all day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bosnianstar,

      Thank you for choosing Sony!

      We’re elated to hear that the WH1000XM6 headphones offer great sound, bass, and noise cancellation. We apologize for the discomfort caused by the ear cup design and appreciate you sharing your solution with thicker replacement cups. Your feedback is important to us as we strive to enhance both performance and comfort in our products.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    A great experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I greatly enjoy the noise cancellation and eq choices for a better sound. The background noise setting is great for getting work done without losing focus on noise. Being able to connect to two devices at once is nice but the app doesnt always connect right away for controls

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your positive experience with the WH-1000XM6, especially around the noise cancellation, EQ options, background noise setting, and multi-device connectivity, IDidThisForFun. We're glad these features are helping you stay focused and enjoy your music.

      Regarding your feedback about the app not always connecting right away for controls, we understand how this can be an inconvenience. To improve app connectivity, please make sure you have the latest version of the Sony | Sound Connect app. After updating, try initializing your headphones through the app and, if you're using an iPhone, remove and re-pair the device after initialization. These steps can help resolve common connection issues and restore full app functionality.

      If you need further assistance, please consult our support resources for detailed troubleshooting or reach out for direct support. Your feedback is valuable and helps us continue to improve our products and services.

      Thanks for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Simply the best!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Plenty loud enough. Good bass. The best noise cancelling. Pretty comfortable. Preminum feel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timk!
      We're thrilled to hear how much you're enjoying the headphones! It's great to know that the WH-1000XM6's powerful bass and industry-leading noise cancellation are making such a difference for you.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great upgrade from the xm5!

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think Sony really hit all the key features that the old gen didnt have. It feel’s lighter, and had amazing sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your experience with the WH-1000XM6, AKnownBlogger! We are honored to hear that you're enjoying the lighter design and the amazing sound quality. Our team worked hard to enhance the key features based on feedback from previous generations, and it's great to know these improvements made a difference for you. We truly appreciate your support and for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Headphones..

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using them for a little under a year. The sound is good. The noise cancellation works extremely well. I recently developed a knocking noise in my left speaker and I’m working on getting that fixed but overall they’re a great set of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerriyonneG,

      We are very glad to hear that you have been enjoying the sound quality and industry-leading noise cancellation of your WH-1000XM6 over the past year! We are sorry to hear about the knocking noise you've experienced in the left speaker, as we take great pride in our build quality. We are pleased to know you are already working on getting that addressed; if you need any further assistance or guidance through our official support channels to ensure your headphones are back to peak performance, please don't hesitate to reach out.

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    These cans slap!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, amazing ANC, and the microphones do such a great job even when standing directly in front of a fan and the air current. The 10-band equalizer settings make these a step a above what is already great out of the box. The smart ambient noise option is nice too, especially when walking outside. The dual bluetooth device connection works great too! I’m impressed and would definitely recommend! This is an all around amazing pair of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matthew,

      Thank you for your incredible 5-star review of your WH-1000XM6 headphones! We are thrilled to hear that the noise-canceling performance is exceeding your expectations, even in challenging conditions. It’s fantastic to know you are taking full advantage of the 10-band equalizer and the convenient multipoint Bluetooth connection. We design these headphones to be an all-around amazing audio experience, and your feedback confirms we've succeeded.

      Thanks for choosing Sony, have an amazing day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great Headphone very comfortable and sound great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade from previous model Like that they now fold and they have enhanced sound equalizers

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SandeepB,

      Thank you for choosing Sony!

      It's truly a pleasure to hear that you’re enjoying the upgrade from the previous model! We’re so glad you like the new WH1000XM6 folding design and the enhanced sound equalizers. Your feedback means a lot to us, and we can’t wait for you to experience even more of what our products have to offer.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic set of headphones! Sound quality is amazing and so comfortable to wear for prolonged periods of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Blake! We are delighted to hear that you are enjoying your WH-1000XM6 headphones so much and that you find them so comfortable to wear for prolonged periods of time.

      It is truly wonderful to know that the sound quality is amazing. We designed these headphones to deliver a premium, high-resolution audio experience that makes your favorite music shine. We also focused on a lightweight and ergonomic design with soft-fit leather earcups to ensure maximum comfort, even during extended listening sessions, so it's rewarding to hear that we succeeded.

      Thanks again for choosing Sony and for sharing your positive feedback with us! We hope you continue to enjoy a great sound experience.

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Noise Cancellation Exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is very impressive. The sound quality may be a bit behind some competitors. However, in my opinion, the whole package that you get from these headphones is unbeatable. If you can get these on sale, I would say that the other headphones can’t compete. I’ve used these on several flights and it’s even blocked out screaming babies. I recommend these to anyone who needs incredible noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Awesome6847,

      Thank you for choosing Sony!

      We're honored to hear that you appreciate the impressive noise canceling capabilities of the WH1000XM6. It's wonderful to know that the overall experience of these headphones stands out to you, especially during flights where they've helped create a peaceful environment. Your recommendation means a lot, and we're glad the combination of features continues to deliver exceptional value. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    They sound great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great quality and sound amazing. I recommend them to everyone I know!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello IndaleciaC,

      Thank you for choosing Sony!

      We're honored to hear that you appreciate the great quality and amazing sound of the WH1000XM6 headphones. Your recommendation means a lot to us, and we're grateful you’re sharing your positive experience with others. It’s always rewarding to know our products make a meaningful difference in your daily life.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony has the best sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you skipped the XM5 because they didn't fold or felt flimsy, the XM6 is the upgrade you’ve been waiting for. It’s easily the best all-around headphone on the market right now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Manny,

      Thank you for choosing Sony!

      We’re honored to hear that the WH1000XM6 has exceeded your expectations and served as the upgrade you were looking for. It’s rewarding to know that its design improvements and overall performance resonate so well with you. Your endorsement as one of the best all-around headphones motivates us to continue refining our products to deliver outstanding experiences.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones to use the noise cancelation is of top quality also i would recommend buying these headphones even for the price i would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DiegoJ,

      We are honored to hear that the WH-1000XM6 is providing you with such top-quality noise cancellation and that you feel they are a worthwhile investment!

      The incredible silence you're experiencing is powered by our new HD Noise Canceling Processor QN3, which is significantly faster and more powerful than previous generations. This chip works alongside 12 integrated microphones to analyze and cancel out ambient noise in real-time with unparalleled precision. Combined with our custom carbon fiber drivers for studio-quality audio and a newly refined foldable design, these headphones are crafted to deliver a truly premium experience whether you are traveling or relaxing at home.

      Thank you for making Sony part of your daily listening.

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than XM4 and XM5. However, it still feels cheap-ish and the color isn't what I expected. ANC is very decent, audio is great but not the best, though that's personal preference. Great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RichardS, thank you for sharing your feedback on the WH1000XM6 headphones! We're pleased to learn that you noticed a significant upgrade from the previous XM4 and XM5 models –better sound quality, enhanced noise cancellation technology, and extended battery life. We also appreciate your candid thoughts on the overall design; we understand that the materials and colors may not have met your expectations. Rest assured, we will relay your feedback to the team for their consideration. Thanks for choosing Sony this time! Sincerely, -Jenn. Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    King of the Hill

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM6 continues Sony's reign at the top of the noise-canceling headphone market, serving as an iterative masterpiece that addresses the main critiques of its predecessor, the XM5. It is arguably the best all-around travel and productivity headphone available.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cmayweather,

      It is great to hear that you feel the Sony WH-1000XM6 continues our reign at the top of the noise-canceling market! We are incredibly proud of the iterative improvements and the enhanced noise cancellation we delivered with the XM6, specifically to meet the needs of frequent travelers and users focused on productivity. Thank you for recognizing it as the best all-around headphone available!

      We appreciate you trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Protección

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to suggest that if you are purchasing high-end headphones, it would be prudent to consider acquiring a protection plan. I highly recommend opting for an annual protection plan, as these plans typically safeguard all products purchased from Best Buy. Please ensure that all your purchases are indeed made from Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the thoughtful advice, RamiecG!

      We appreciate you sharing your experience with the WH-1000XM6. We agree that protection plans are a great way to ensure peace of mind for high-end gear, and we’re glad you had a smooth experience with our partners at Best Buy.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Comfortability for the win

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only is it comfortable but thr sounf quality feels unreal especially with the customization you can do on the app

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for your fantastic review, KaseyF! We're thrilled to hear that you're enjoying the unbeatable comfort and the immersive sound quality of your WH-1000XM6 headphones. It's great to know the app's customization features are helping you tailor the experience to your personal preferences. Your feedback is exactly what we strive for—delivering high-quality audio with a personalized touch so you can get the most out of every listening session. If you have any tips, favorite settings, or questions about additional features, feel free to share!

      Thanks again for choosing Sony and for being a valued customer!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    This is the way

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality would definitely recommend to anyone looking for the best of the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatrickW,

      We are ecstatic to learn that our WH-1000XM6 headphones have lived up to your expectations of being the "best of the best." We worked hard to push the boundaries with our new QN3 processor and improved driver design to ensure every note is delivered with studio-level precision. Knowing that you’d recommend them so highly to others is the greatest compliment we could receive.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony xm6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really impressive technology with the noise cancellation. These are the most comfortable headphones ive ever use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi F1ume, thank you for sharing your positive experience with your Sony WH-1000XM6 headphones! We're beyond pleased to hear that the noise cancellation technology has made such a strong impression and that you consider them the most comfortable headphones you've ever worn. Your satisfaction is our priority, and reviews like yours are incredibly valuable. Thank you for choosing Sony! Best regards, -Dominick Sony_US