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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1019 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,019 reviews
  • Rated 4 out of 5 stars

    Great, if you use your own eq setting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The stock eq setting it ships with is awful. However, the eq itself is quite comprehensive and you can dial the sound to your taste pretty quickly. DEFINITELY EXPERIMENT WITH EQ because my first impression when I used it for the first time wasn't very good. Then I spent some time tweaking the eq settings and am now very happy with it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VishalN,

      We are thrilled to hear that after personalizing your settings, you are now very happy with the sound of your WH-1000XM6!

      We appreciate you sharing the tip to experiment with the equalizer to find that perfect balance. It is wonderful that you are now enjoying the benefits of High-Resolution Audio and LDAC support, which ensure exceptional sound quality and detail even when listening wirelessly.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Perfect sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best headphone I have ever used. Perfect sound as well as ANC.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello InJ1,

      Thank you for choosing Sony!

      We're excited to hear that the WH1000XM6 headphones have made such a positive impression on you. Your praise for both the sound quality and noise-canceling capabilities means a lot, and we're glad these features are enhancing your listening experience. Thank you for sharing your kind words!

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Sony XM6's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pair of headphones with great sound quality, I think they sound too muddy. I use a pair of air pods max and I feel like the sound quality doesn't compare unless you like a more bassy sound. Airpods have a more balance sound. Great build quality and very nice case. Simply wasn't for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maximilian,

      Thank you for your detailed feedback on your new WH-1000XM6 headphones. We understand that sound preference which is very personal to each listener. We're pleased to hear you appreciate the great build quality and very nice case of the XM6. Your insights are valuable as we continue to evolve our audio products. Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    High Quality headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones, very happy with the sound quality and noice cancelation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dean,

      Thanks for this excellent 5-star review! It's rewarding to hear you are very happy with the Sony WH-1000XM6 headphones! We're excited to know that you are enjoying both the exceptional sound quality and the performance of the noise cancellation. Thank you for sharing your positive review and for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Overall nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is great with these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Earl,

      It’s rewarding to hear that you are finding the noise cancellation on the WH-1000XM6 to be so effective. Our engineering team has worked tirelessly to refine our dual-processor technology and multi-microphone array to ensure that even the most unpredictable ambient sounds are neutralized, allowing you to enjoy your audio in a truly isolated and high-fidelity soundstage.

      Thank you for choosing Sony.

      Best regards,
      Dominick Sony_US

  • Rated 1 out of 5 stars

    Great When They Work Correctly

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware potential buyers, the Sony xm6 headphones work great while not broken. Unfortunately they break way too easily. For reference, I have bought the previous 3 headphones in this series (xm4, xm5, xm6). All have broken within a year and a half, and these broke in 4 months. As some have mentioned, these headphones can get pretty warm, which can obviously lead to sweating a bit, especially in warm areas. In just 4 months, whenever it gets remotely hot out, or I sweat even a little, there is a crackling sound when using the noise cancelling in the right earpad. I've found out it was condensation building up in the headphones that caused it. Sony support is even worse. Their text support is nearly non-functional, with agents randomly ending chats, making it nearly impossible to get through one fully. Call support isn't much better, as I was told I would have to send the headphones in for them to "determine" if the pair was truly defective to get a new pair sent, a process that could "take 2-3 weeks" according to Sony support. I work from home, so having no sound for that long a time is not possible for me. Of course I could buy a cheap pair of stand in headphones, but the point is that a 450 dollar pair of headphones should last longer than 4 months. I've had similar issues with previous models as well. TLDR: Great when they work, but the fragility of these headphones make it hard to recommend for the price.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi James,

      Thank you for being a loyal Sony fan and for sharing your experience with the WH-1000XM6. We truly appreciate your feedback regarding the comfort and temperature of the ear pads, as well as your detailed honest input regarding your experience with our support teams. This information is invaluable as we strive to improve both our products and our service.

      We understand how essential your headphones are for your work-from-home setup, and we would like to personally evaluate your case to better understand the issues you've encountered. We want to make sure we find the best possible path forward for you.

      Please email the following information to socialsupport@am.sony.com so our specialized team can assist you directly:

      Full Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue/Concern:

      Thank you for considering Sony!

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Nice headphones, but a bit pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my college student. Nice headphones with decent sound and noise cancelling. I also have 2 pairs of Bose QuietComfort. I don’t think the So us are substantially better to justify the higher cost.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonB,

      We're glad to hear your student is enjoying the new headphones.
      The WH-1000XM6's are designed to offer a unique listening experience through our most advanced noise cancellation and audio processing. We appreciate your perspective on the value and your loyalty to the brand.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beem with them for over a month. Sound and bass are super nice, well balanced, specially with the EQ settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WillDSM22,

      We're pleased to learn that your Sony headphones have been delivering such well balanced sound and bass, especially with your custom EQ settings. Thank you for sharing your fantastic 5-star rating—it's wonderful to hear they've made a genuine difference over your first month with them. The versatility of the EQ really allows you to fine-tune your audio for a truly immersive listening experience.

      Thank you for choosing Sony—wishing you a brilliant day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had them for a short while, but I love the sound and absolutely love the noise cancellation. They were perfect for my flight to Japan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony No Bologny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have experienced Sony MX4s and 5s. The 6s are different. As with both of tge other's, they each present " listening" from a different perspective. Not better or worse...just different. You have to choose the perspective that fitscyur taste.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JUMANG,

      We are very glad to hear that you are enjoying the unique sonic perspective of the WH-1000XM6! It is fascinating to hear from a longtime user of the 1000X series, and we appreciate your insight into how each generation offers its own distinct character. We are thrilled that this latest iteration has provided a new way for you to experience your favorite music.

      Thank you for being such a loyal member of the Sony family and for making us part of your daily listening.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best Sony headphones yet!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing the music sounds top quality better then the apple headphones cancels better sound from the outside overall probably the best purchase I have made

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rigo,

      That's fantastic to hear! We're delighted you find your WH-1000XM6 headphones amazing and that the music sounds top quality. It's great to know you're experiencing superior noise cancellation from the outside world. Your feedback that this is probably the best purchase you've made truly means a lot to us! Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 3 out of 5 stars

    The Best for Trebles/ANC, But Bass Enjoyers Beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the XM6s have technically superior active noise cancelling and definition on higher frequencies like trebles and mids, they lack the excellent, impactful bass of previous generations like the XM3 and XM4. Equalization efforts do not fix this. If bass is important to you, I would recommend checking out the previous generations instead (but avoiding the XM5s as their bass is also muddy and weak). If high frequency clarity or noise cancelling are most important to you instead, then the XM6s do perform better, but at a much steeper price tag.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AudioJack, thank you for taking the time to share your feedback regarding the WH-1000XM6 headphones. We sincerely apologize for any disappointment you’ve experienced with the bass performance compared to previous models. We appreciate your insights, as they help us improve our products and better serve our customers.

      In addition to adjusting the equalizer settings, we recommend checking the fit of your headphones, as a snug fit can enhance bass perception. Additionally, ensuring that the headphones are fully charged can positively affect performance, as battery levels can influence sound quality.

      Thank you for considering Sony products and for your thoughtful input.
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An improvement over the xm5 in noise cancelling and design. Xm5 are more comfortable when wearing for many hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AntC.

      Thanks for the review and the 5-stars rating! Thanks for the recommendation towards the commodity on the headphones, as it is something we can definitely take in consideration for future references. We hope you can continue to enjoy the amazing sound quality and top-technology noise cancellation!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Nice Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. I like the fact that it is noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, LatoshaC!

      We are delighted to hear that you are enjoying the great sound and particularly appreciate the noise canceling feature of your WH-1000XM6 headphones. We designed these to deliver truly immersive sound and industry-leading quiet, so it’s wonderful to know we've met your expectations.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these headphones, they’re not completely noise proof but are really great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Fans!

      We are absolutely thrilled to hear that you are loving your new WH-1000XM6 headphones. While no headphones can perfectly eliminate every single sound, we are so glad that our industry-leading noise canceling is delivering a great experience for you.

      Thank you for choosing Sony and for sharing your feedback!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Must buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding headphones I have ever had! Huge upgrade over Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mc007,

      Thank you for choosing Sony!

      We're excited to hear that the WH1000XM6 headphones have made such a remarkable difference for you. It's wonderful to know they stand out as the best-sounding headphones you've owned and offer a significant upgrade. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound will definitely recommend. The noise canceling is awesome you wont be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, RENB!

      We are so pleased to hear that you love the sound of your WH-1000XM6 headphones and that you're so impressed with the awesome noise canceling. We designed them to deliver a premium listening experience with industry-leading technology, and it's wonderful to know we've succeeded.

      Thank you again for choosing Sony and for your strong recommendation.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    The Best Headset in the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headset worth every penny. This is the best headset I have ever worn

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, LeoS!

      We are absolutely thrilled to hear that you feel the WH-1000XM6 headphones are worth every penny and that they are the best headset you have ever worn. That kind of feedback is incredibly rewarding for our design and engineering teams.

      We work hard to ensure the combination of industry-leading noise cancellation and premium sound quality truly delivers an unparalleled listening experience, and it's wonderful to know we’ve achieved that for you.

      Thank you again for choosing Sony and for sharing your enthusiasm!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is adorable and the sound is so clean and comfy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hushamsaeb,

      Thank you for your 5-star review of the WH-1000XM6 headphones! We're delighted to hear that you find the noise cancellation great and the sound so clean and comfortable.

      The WH-1000XM6's noise cancellation is powered by a new QN3 processor, which works with a 12-microphone system to deliver an even more effective and immersive listening experience. It's designed to block out distractions and provide a serene and comfy listening environment, so your feedback is exactly what we love to hear.

      Thanks for choosing Sony, have an amazing day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Awesome Set of Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones with clean sound and awesome ANC. Can’t go wrong with these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dlo5678!
      Thanks so much for sharing your feedback with us.
      We are thrilled to hear that you’re loving the clean sound and noise canceling on your new WH-1000XM6!

      The WH-1000XM6 includes long battery life and a super comfortable design, so you can keep the music going all day without any distractions.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US