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Customer reviews

Rating 4.7 out of 5 stars with 1162 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers admire the product's phenomenal sound quality and comfortable fit. Many appreciate the long battery life and portability, enhanced by its foldable design. However, some customers have noted issues with heat dissipation, causing ears to sweat, and the volume not meeting their expectations. Overall, the positive aspects appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,162 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Powerful New Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones are amazing! I upgraded from the WH1000XM3s and I am so happy with my purchase. The sound quality out of the box was perfection.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MorganW!
      Thank you for your feedback! It is fantastic to know that you are pleased with your upgrade to the WH-1000XM6 headphones. We are delighted to hear that the sound quality has exceeded your expectations right from the start.
      With features like industry-leading noise cancellation and an impressive battery life, these headphones are designed to elevate your listening experience even further.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony X6

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ANC and sound quality. Ear pads are uncomfortable while wearing for a while.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, OMed!

      We’re thrilled you’re enjoying the WH-1000XM6 for its top-tier ANC and sound quality. We’re sorry to hear the ear pads aren't perfectly comfortable for long sessions, though. Your feedback on the fit is incredibly helpful as we strive to balance premium audio with all-day comfort.

      We appreciate you choosing Sony!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Love the xm6

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] It was a toss up between this and the beats and they won. I’m extremely happy with my purchase. Love the feature of dual connection maxing as tv headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, BrandonA!

      We’re so glad the WH-1000XM6 won the "toss up"—it’s always great to hear we’ve earned a spot in your daily rotation over the competition. That multipoint dual connection is a game-changer for switching between your phone and the TV without missing a beat. Enjoy the premium sound and thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beautiful sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound in the ear is smooth it delivers perfectly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, KimP!

      We’re thrilled to hear that the sound quality on your WH-1000XM6 is delivering that smooth, perfect performance you were looking for.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones love them a lot and wear them everyday

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the love, AARAVB!

      We are so glad to hear the WH-1000XM6 headphones are hitting the mark and part of your daily routine. Hearing that you wear them every single day is the best compliment we could ask for!

      Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, unmatched noise cancelling, great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, SeanO!

      We are thrilled to hear that the WH-1000XM6 is living up to the hype for you! "Unmatched noise cancelling" is exactly what we aimed for with the new QN3 processor, and we’re so glad you’re enjoying the jump in sound quality too.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound quality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones make every song sound 10 times better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Gussy!

      We are thrilled to hear that your WH-1000XM6 is making your music sound so much better! Delivering that high-quality audio experience is what we strive for. Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, the sound is crystal clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarlG,

      It is great to hear that you are loving your new WH-1000XM6 headphones. We take immense pride in our precision engineering to ensure every note is delivered with crystal-clear clarity, and knowing that the audio quality has made such a positive impression on you is exactly what we strive for. Thank you for trusting Sony for your listening needs.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome pair of head phones. B I have been waiting for these for a long time amd finally they came out. The noise cancelling is great and the audio is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DisplayName,

      Thank you for choosing Sony!

      We’re thrilled to hear that you’re enjoying your new WH-1000XM6 headphones and that the noise cancelling and audio quality have exceeded your expectations. It’s great to know the wait was worth it, and we’re glad you’re part of the Sony family.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Product vs Bose Quite Comfort Ultra

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, the noise cancellation is unmatchable. I have used Bose Quite Comfort Ultra too but this one is best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SomeNathChakraborty,

      Thank you for choosing Sony!

      We’re elated to hear that you’re enjoying the WH1000XM6 headphones and their unmatched noise cancellation. It’s rewarding to know they stand out as the best among the brands you’ve used. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound! Good quality of noise canceling. A little bit confuse to use the commands but after a few uses became easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarceloC,

      Thank you for choosing Sony!

      It brings us great joy to hear that you're experiencing excellent sound and good quality noise canceling with your WH-1000XM6 headphones! We appreciate your patience as you learned the controls and are glad they became easy to use after a few uses.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound and fit great. Just be wearing of sweating with them on. The noise canceling is amazing as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobR,

      We couldn't be happier to hear that you find the sound and fit great and that the noise canceling is amazing! We engineered the WH-1000XM6 headphones to deliver a truly immersive and premium audio experience, and we appreciate your feedback on these core features.

      We also appreciate you providing the helpful note regarding sweating while wearing them—that is useful information for other customers who plan to use them during rigorous activity.

      Enjoy the silence and the music!

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the XM5, and by God, these headphones just got so much better! From the feel to the turning availability to the sound, these are amazing headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LuisR,

      Thank you for choosing Sony!

      We're excited to learn that you've upgraded from the WH-1000XM5 to the WH-1000XM6 and are loving the enhancements! It's wonderful to hear that you value the improved comfort, functionality, and sound quality. Your feedback is invaluable to us, and we hope you continue to enjoy an exceptional listening experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Simply the best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM6 headphones are seriously the best. They're a lifesaver on flights and perfect for when I just want some quiet at home. The sound is killer, too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandyB, thanks for the 5-star review! We're so glad to hear you're loving your Sony WH-1000XM6 headphones! It's fantastic to know they've become your go-to for everything from long flights to finding a little peace and quiet at home. We designed them to deliver top-notch noise cancellation and amazing sound quality, so your feedback is music to our ears. Thanks for choosing Sony! Best regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is very good and seems to be best on the market right now or on par with the Airpods Max. Only issue is that the spatial audio is not very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Lvhotelier! Thank you for sharing your experience with the WH1000XM6 headphones. We truly appreciate your recognition of them as one of the best headphones available today, especially due to their exceptional sound quality. Your feedback on the spatial audio is invaluable to us, and we welcome any suggestions for improvement! Thanks for choosing Sony! Sincerely, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Great audio quality and noise cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio quality is great and the noise cancellation is very nice. I like how you can connect it to audio devices at one time. So now I have it connected to my TV and my phone and it's super convenient. There are a lot of Sony oriented features with the app, haven't got to use very much of them but they seem convenient.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BenjaminP,

      We are truly heartened to learn that you are finding the noise cancellation and audio quality to be so great! It is wonderful to hear that the multipoint connection is providing you with the convenience of switching between your TV and phone seamlessly. We hope you enjoy exploring the rest of the features within the Sony app as you continue to use them.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    pretty good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty good quality. Glad made the purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the great review, ShashiS!

      We’re so glad to hear you’re happy with your purchase. The WH-1000XM6 represents our best noise-canceling technology yet, and we’re thrilled the quality is meeting your expectations!

      Enjoy the incredible sound, and thank you for choosing Sony!

      Best regards,

      Gus Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but my concern is two things. One when you lie down the left side has some bottom that activates and it’s a little annoying. The second one is that when you are connecting with your iPhone listening to music and you get I call you need your hands for accepted or not.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marcosafa,

      We are sorry to hear about these concerns with your WH-1000XM6 headphones. To prevent accidental button presses while lying down, we recommend adjusting your head position or using the Sony | Headphones Connect app to customize or disable specific button functions. Regarding calls, you can enable "Speak-to-Chat" or use voice assistants like Siri to accept calls hands-free.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    BEST PURCHASE EVER

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved them sound perfect fit perfect everething all you need

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AnaC,

      Thank you for choosing Sony!

      We're excited to hear that the WH1000XM6 headphones are delivering perfect sound and a great fit for you. It’s wonderful to know they provide everything you need in your listening experience. Your enthusiasm means a lot to us, and we’re grateful you took the time to share such a positive note.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony XM6’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insanely good quality very high end headphones stays on your head while moving ANC makes it so you can not hear anything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MosesL!
      It is fantastic to know that you feel the WH-1000XM6 headphones are so high-end. We're really glad you feel confident moving around with them on, and that the Noise Cancelling is doing such a great job of letting you disappear into your audio.

      Thanks so much for choosing Sony!
      Best regards,
      Estefany Sony_US