Customer Ratings & Reviews
- Model:
- WH1000XM6/B
- SKU:
- 10888547
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.9 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Disappointing: not an upgrade to my WH1000XM3s
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them right before a trip. Super bass heavy, little midrange: my go to tracks for testing (Pink Floyd Time, and Led Zeppelin's Whole Lotta Love) proved to be muddy, and they lacked the snap I'd expect. A bunch of eq alterations via the app AND the phone helped but never got them to anything better than good. Noise cancelling: I was excited about the new updates as I was flying across the pacific. Unfortunately, they did not seal completely, so engine noise was quite noticeable. I could get them to seal temporarily, but they'd shift a bit then BRRRR. Swapping with my wife's XM3s showed how much better the older model was (primarily due to fit). The case seemed OK but hanging onto my travel pack (which I've done for years with my zippered case) with just a magnetic closure did not give me sense of security Needless to say, I've returned them and gone back to my quite old XM3s with Wicked Cushion ear pads.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MattN,
Thank you for sharing such detailed and honest feedback about your experience. We truly appreciate you taking the time to explain your thoughts on the sound quality. Finding the right balance is key, and we understand your frustration with not being able to achieve the sound you expected, even after adjusting the equalizer settings.
We also appreciate your comments on the carrying case and the magnetic closure. We understand your preference for a more secure closure for travel, and we will certainly take this into consideration for future designs.
Thanks for considering Sony products, have a good day.
DiegoV
Headphones are no different than beats.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. No better than the beats headphones. No noticable difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback.
We are sorry to hear that you haven't noticed a significant difference in performance with the WH-1000XM6 headphones compared to your previous experience. This is not the elevated listening experience we aim to deliver.
We appreciate you giving them a try and for sharing your honest opinion. We will be sure to pass your comments on to our product development team as we continuously work to improve our products.
Thank you again for being a Sony customer.
Best regards, Gus, Sony Social Media Team
Need find headphone feature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them and within a week I accidentally left them in an uber. I wish they would have had some type of finding feature. 2 much money for only being able to use them for a week
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fito,
Thanks for sharing your feedback with us. We're really sorry to hear about your experience and understand how frustrating it must be to lose your WH-1000XM6 so soon after getting them.
We appreciate you bringing up the idea of a finding feature.
Currently, the way to locate your headphones is through the Find My Device app, but this only works if they were registered on an Android phone beforehand. The app can show you the current or last known location of your device.
For more details on how this works, you can check this link: https://www.sony.com/electronics/support/articles/00270619
Thanks for considering Sony. We are sorry this happened.
Warm regards,
Estefany
- Pros mentioned:Battery life
Fading sound scale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones had great vocals and battery life but the further you went down in frequency the more unstable it was along with almost no bass the swivels were also way to loose to stay on your head.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JacksonR,
Thank you for considering Sony products.
We're glad to hear that you're enjoying the great vocals and battery life of our WH1000XM6 headphones. We're sorry to hear that you're experiencing issues with the bass and the fit.
We recommend tuning the sound with the Equalizer on your headphones and adjusting the bass to your preferences. You can check the steps for this at the following link: https://www.sony.com/electronics/support/articles/00286844
Regarding the swivels, please check the article "How to wear the headband headphones correctly so it is comfortable" at the following link: https://www.sony.com/electronics/support/articles/00282845
If you require assistance with any of these steps, we invite you to contact Sony Support for tailored help. For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Good but could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely good for the price, but the touch sensor works sporadically and there is room for improvement
I would recommend this to a friend
Great Noise Cancellation
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product just didn’t connect to my Apple devices efficiently.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessieJ!
Thank you for sharing your feedback on the WH-1000XM6 headphones! We're glad to hear you generally like the product.
However, we're truly sorry to hear you've experienced difficulties connecting them efficiently to your Apple devices. That's definitely not the seamless experience we want for our customers and we apologize for any frustration this has caused.
Here are a few troubleshooting steps that often resolve connection issues:
-Forget and Re-pair: If you've previously tried to connect, it's often helpful to forget the device on your Apple product.
-Sometimes a simple restart of both your Apple device and your headphones can clear up minor software glitches.
-Ensure your headphones have the latest firmware. You can check for and install updates using the Sony | Sound Connect app on your Apple device.
If further assistance is needed, please don't hesitate to contact our customer support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Best regards,
Estefany
Not Worth it. Don’t listen to the YT Hype.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Watched all the YouTube reviews and decided to try it out. Needless to say, I was not impressed with the audio. I tried it on my Galaxy device to get the LDAC audio codec since the iPhone doesn’t support it, but I still wasn’t impressed. Noise canceling is not as good as the videos make it seem to be. My AirPods Max sound way better in every aspect.
No, I would not recommend this to a friendI wanted to love these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am an avid user of the XM4s and figured the XM6s would be an excellent upgrade. Unfortunately I was very disappointed. Where the XM4s have large, comfortable ear cups and a generously flexible head strap, the XM6s are much smaller and tighter to the point where they're actually painful to wear for extended periods of time. The battery life seems worse than my five year old XM4s as well. Finally, the build quality feels very low quality when compared to my XM4s. The way the folding mechanism is engineered places stress on the hinges and swivels while in use. The headband moves around the top of my head at will, often twisting so it's totally diagonal on top of my head. These are the most finicky headphones I have owned and they're just not for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Geoff,
We are very sorry to hear about your disappointing experience with the new WH-1000XM6 headphones. We truly appreciate your loyalty as an XM4 user and understand how frustrating it is when an upgrade doesn't live up to your expectations.
We take all feedback seriously, especially regarding comfort, build quality, and battery life. What you've described is not the experience we want for our customers, and we apologize that the WH-1000XM6s were not a good fit for you.
We would like to help you with this. Please contact our dedicated support team directly with your specific concerns. They can offer troubleshooting steps, look into potential product issues, and help you find a solution that works for you. Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
Not upto the mark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use Airpods pro 2 and bought this one thinking the drivers are bigger and should sound better than the apple ones but the sound is quite ordinary.
No, I would not recommend this to a friendIt's decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connectivity could be better. Otherwise, a decent product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlvaroC, thank you for taking the time to share your experience with the Sony - WH1000XM6. We're very happy to hear you find them to be a decent product overall! These headphones are designed to deliver an exceptional listening experience, with industry-leading noise cancellation, rich and balanced sound, and all-day comfort. We appreciate your feedback regarding connectivity, we're always working to improve and refine performance, and your input helps us do just that. Thanks again for choosing Sony! Regards, -Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
For once Sony has Impressed
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ill start by saying I have never been a big Sony fan when it comes to Audio. But they got it right with these. First when they say that the active noise canceling is the quietest out there, its not a lie. I have used these is several different noisy environments and everytime they block out 99.9 percent of the noise. They are light weight and comfortable. They adjust in several different ways to fit your head perfectly. Volume and skips or answering the phone is done with a simple swipe of the ear piece. Sound quality is pretty amazing as well. The downloadable App for sony gives you control over the EQ, active noise canceling and several other options. They come in a very nice case for when not being used, a 3.5 to 3.5mm headphone cable for connecting to non-bluetooth devices like when on an airplane, and a usb-c to usb-c cable for charging. I have used these while mowing the lawn and could barely hear my gas powered lawn mower. Again the active noise canceling is amazing. Battery life is great, I have used these for well over 12hrs and they are still above 50% battery life. So if youre looking for a Comfortable, high sound quality pair of bluetooth headphones. Look no further.
I would recommend this to a friend Wish I liked them more
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if I was using them wrong or something was wrong with the pair I had but they didn’t sound the best. On top of that, because if the new hinge design, the headphones would swivel on top of my large head making them very uncomfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BlaiseB,
Thank you for providing your feedback on the WH-1000XM6. We are sorry to hear that the default sound profile and the new hinge design have not been comfortable for you. Because sound and fit are highly subjective, we would like to suggest a few adjustments within the Sony | Sound Connect app that can significantly change your experience.
To enhance your sound quality, please try these settings:
1. Switch to 'Priority on Sound Quality' Mode: This ensures the headphones utilize the highest possible bitrate for your Bluetooth connection.
2. Enable DSEE Extreme: This feature uses AI technology to reproduce the original frequency responses lost during file compression, restoring high-range clarity with high accuracy.
3. 360 Reality Audio Upmix: For a more immersive experience, enabling this for Cinema makes playback of all stereo sound sources, including streaming services, sound like spatial audio.
4. Fine-tune the Equalizer: The app includes a built-in EQ where you can manually adjust frequency bands or select presets to better align the sound profile with your specific taste. This can dramatically improve the depth and detail of your music.
Regarding the fit and comfort of the new hinge:
The new swivel mechanism is designed for flexibility, but proper positioning is key to ensuring stability. We recommend reviewing our visual guide on the best way to adjust the headband to prevent shifting during use:
Wearing the headset: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html
We appreciate your feedback and hope these steps help you enjoy your headphones.
Thank you for considering Sony!
Regards,
Dominick
Update issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but after the update in a month one side stopped working. Sony was helpful in replacing the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RK211,
Thank you for considering Sony products.
We're honored to hear that you appreciate the WH1000XM6 and that our team was able to assist with a replacement. We sincerely apologize for the inconvenience caused by the issue after the update. Your patience and feedback are truly valued as we continue to improve our products and services.
Best regards,
-Fred
Decent, wouldn’t buy again.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, swiping isnt very accurate. The 4000 verison is definitely the better option. Cheaper and more reliable. The 6000 gets dirty fast with this color if youre using it for any other needs beside studio.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Cdogg.
We appreciate your candid feedback on the WH-1000XM6 headphones. We're sorry to hear that the swiping accuracy on the touch controls isn't meeting your expectations and that you're experiencing issues with the color and material showing dirt quickly when used beyond studio environments—we agree the black option might have been a more practical choice.
We understand your comparison to the WH-1000XM4 model, and we acknowledge that different generations have their unique strengths and user experiences. Regarding the touch control responsiveness, we recommend ensuring your firmware is up to date via the Sony | Headphones Connect app, as updates can often improve performance.
If you'd like to troubleshoot the touch controls further or discuss product care for the material, please feel free to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Sincerely,
Jenn.
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as noise canceling as their competitors. Sound leaks and the fact that I have to download an app to use them infuriates me
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AbdoulayeG,
Thank you for sharing your feedback about the Sony WH-1000XM6. We're truly sorry to hear that your experience with noise cancelation hasn't been as expected, and we truly appreciate you taking the time to let us know. Your comments about the app requirement and the sound leakage are also valuable and have been shared with our product team.
To help improve your listening experience, please try the following steps:
1. Ensure Noise Cancelation is ON - Press the NC/AMB button and run the Noise Canceling Optimizer through the Sony Headphones Connect app to tailor ANC to your fit and surroundings.
2. Check the Fit and Seal - Make sure the earcups fully cover your ears and the pads form a tight seal. Even slight gaps can reduce ANC performance and increase sound leakage.
3. Update Firmware - Use the Sony Headphones connect app to confirm your headphones have the latest firmware, as updates can enhance ANC and overall performance.
If you've tried these steps and still notice issues, you can contact our support team so they can assist you further: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate your honest feedback and the opportunity to help improve your experience with Sony.
Regards,
Dominick
Opt for a different brand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch sensor started pausing and starting music and hanging up calls. I've owned this pair for only three months. Because they're over $400 I baby these things so much - no water, no oils, no sweating... I wear them in the office for a few hours each day, no running, no banging them against stuff - they just sit on my head and in the case... I had XM5s - battery stopped charging after a year. I had a second pair of XM5s, touch sensor started acting up after a year. And then this pair starts acting up after 3 months, I shouldn't have to have a $400 annual headphone budget. I originally purchased these because of ANC and music quality - which is very, very good. But at this price point, there should be zero hardware issues for several years.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this detailed and honest feedback, DisplayName12345.
We are truly sorry to hear about the repeated issues you've experienced with our premium headphones, and especially that the touch sensor on your new WH-1000XM6 is acting up after only three months. Given the care you've taken and your long history with the WH-1000X series, your frustration is completely understandable.
You are absolutely right—at this price point, you should expect years of flawless hardware performance. We appreciate you acknowledging the very good ANC and music quality, but we apologize that the hardware reliability has not met your expectations, or ours.
We want to resolve this for you immediately. Since you're encountering an issue that impacts basic function (pausing, starting, and hanging up calls), we strongly recommend contacting our dedicated support team right away. They can guide you through specific troubleshooting steps, such as resetting the headphones or disabling the touch panel via the Sony Headphones Connect app.
Thank you again for your loyalty and for bringing this critical quality concern to our attention.
Best regards,
Gus,
Sony Social Media Team
Excellent in many ways but not in comfort.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to love! Sound excellent. Features and function excellent. Build quality excellent. Comfort not so good at first they feel really good then after about an hours use had major ear and head pain.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ScottS,
Thanks so much for sharing your feedback with us. It’s awesome to hear that you’re loving the sound quality and the features of your new WH-1000XM6. We really appreciate the kind words about the build quality, too.
However, we're really sorry to hear they’re causing you some pain. That definitely shouldn't be part of the experience.
To help with comfort, we recommend adjusting the headband and ear cups to find the most comfortable fit for you. Sometimes taking short breaks or slightly loosening the headphones can also make a big difference during longer listening sessions.
Hope this helps!
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
Buy the 5’s, cheaper for the same quality!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t impressed with the way they fit and the volume and noise cancelling wasn’t noticeably different from series 5’s. I brought them back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MrHawk,
Thank you for considering Sony products.
We're truly sorry to hear about your experience with the WH-1000XM6 headphones and that you were not impressed with the fit, volume, or noise cancellation compared to the previous model.
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Buzz in one ear.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is ok. Had a faint buzz in one ear that was there from the first use. Returned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Lram,
Thank you for considering Sony products.
We apologize for the inconvenience you experienced with the WH-1000XM6. We regret that the audio interference you noted during your first use led to the return of the item. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Wish they were mpre intuitive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently got these to replace my bose and theyre not as intuitive and instantly noice cancelling as Bose. Might return
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MichelleZ,
Thank you for considering Sony products.
We're sorry to hear that your new WH-1000XM6 headphones aren't as intuitive or providing the instant noise canceling you experienced with your previous headphones. We understand this can be frustrating, and we want to help.
To help us better understand and address your concerns, please contact us at socialsupport@am.sony.com. Including details such as your specific issues, how you're using the headphones, and the model of your previous device will allow our team to provide more tailored support and work toward a solution for you.
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred