Customer Ratings & Reviews

Hi NKNewton,

The WH-1000XM6 is a significant step up, and you're right—the ability to listen while charging over USB-C is a crucial quality-of-life feature that fixes a major annoyance from the XM5 model. Beyond that welcome fix, you'll benefit daily from the practical return of the fully foldable design, making them much easier to travel with, and a noticeably improved touch control experience for volume and playback. These minor but important refinements, alongside the superior ANC, really solidify the XM6 as a worthwhile upgrade.

Thanks for choosing Sony.

Best regards,
Eliab

Hi TayA,

We are thrilled to hear that the Sony WH-1000XM6 headphones are one of the best you've ever owned!

It’s incredibly rewarding to know that you've noticed the significant leap in performance, especially coming from the excellent XM4s. We put a lot of focus into improving the Active Noise Cancellation (ANC) to deliver a truly unparalleled listening experience, and your feedback confirms we achieved that goal.

Thank you for sharing your experience and for being a loyal Sony customer!

Regards,
Dominick

Thank you for your feedback, LisaK!

We are happy to hear that you are enjoying the industry-leading noise cancellation on your WH-1000XM6. We’re sorry to hear the sound quality didn't quite hit the mark for you right out of the box, but we recommend trying the Equalizer settings in the Sony | Headphones Connect app to customize the audio to your personal taste. Many users find that a quick adjustment to the presets really brings the music to life. Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi AllisonZ,

We are elated to hear that you are thoroughly enjoying your headphones and that they have become a part of your daily routine! It is wonderful to know that you consider them a great purchase.

Thank you for choosing Sony.

Regards,
Dominick

Thank you for the fantastic review, BlueBear!

We are thrilled to hear that you’re enjoying the WH-1000XM6! The XM4 set a high bar, so hearing that you find these to be a definite improvement is a wonderful compliment. We’re so glad you’re getting a great listening experience across all your media—whether it’s music, movies, or podcasts, we design our headphones to bring out the best in every detail.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for the amazing review, HopeD!

We are absolutely thrilled to hear that the WH-1000XM6 headphones are the best you’ve ever owned! That is quite a compliment, and we’re so happy that the sound quality and noise canceling are delivering exactly what you were looking for.

We hope you continue to enjoy every detail of your favorite music with them. Welcome to the Sony family, and thank you for choosing us!

Best regards,

Gus, Sony Social Media Team

Thank you for the fantastic review, Glenn!

We’re glad to hear that your WH-1000XM6 headphones are delivering on every promise. We appreciate you highlighting that they are a worthy investment for the performance you're receiving!

Enjoy the music and thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Mocchan,
Thanks so much for sharing your thoughts with us on the WH-1000XM6 headphones. We're really sorry about the clamping force being uncomfortable. We genuinely want every listening session to be a good one. Sometimes gently stretching the headband a little or adjusting the earcups angle can help loosen things up for a better fit.

As for the sound, one thing that might help is the Sony | Sound Connect app, there’s a simple built-in EQ, so you can fine-tune the bass and treble to match what sounds best to you.

Thanks for considering Sony and for your valuable feedback, it really helps us improve.
Sincerely,
Estefany

Hi there,

It is great to hear that overall you are satisfied with your Sony WH-1000XM6 headphones!

We appreciate you taking the time to share your feedback regarding the material and the visibility of fingerprints and oils. We continuously strive to improve our design and material choices, and we will certainly pass this specific note along to our product team for consideration in future models.

Thank you again for the 5-star rating and for choosing Sony.

Regards,
Dominick

Thank you for the review, ChrisJ!

We’re so glad to hear your daughter is loving her WH-1000XM6 headphones and that they are performing exactly as expected. It's great to know the noise cancellation and sound quality are hitting the mark for her.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi papiloxs,

We are pleased to hear that you are enjoying the overall quality of the WH-1000XM6 headphones! It's fantastic that you've discovered the customizability within the Sony Headphones Connect app to fine-tune the EQ and make them truly shine for your listening preferences.

Thanks for choosing Sony.

Best regards, Eliab

Hi CHUD!
Thanks so much for your review of the WH-1000XM6.

Regarding the email and text alerts, those are actually controlled by your iPhone's "Announce Notifications" feature rather than the headphones themselves. You can easily turn this off by going to your iPhone Settings and toggling it off.

Thanks for choosing Sony!
Best regards,
Estefany

Hello MaryS,

Thank you for choosing Sony!

We're excited to hear that your WH1000XM6 headphones are working perfectly and that you’re pleased with the product. It’s also wonderful to hear about your positive experience with Best Buy’s customer service. Your feedback encourages us to keep delivering quality and support that truly matter. Thank you for sharing!

Best regards,
-Fred

Hello Smoak,

Thank you for considering Sony products.

We sincerely apologize for the discomfort you're experiencing with the WH-1000XM6 headphones. While we're glad to hear you appreciate the audio quality, we understand that comfort is equally important, and your feedback is taken very seriously.

To help improve your experience, please ensure the headphones are worn correctly, as proper positioning can significantly enhance comfort and reduce heat buildup. You can find detailed guidance on how to wear the unit for optimal comfort here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

Rest assured, we will forward your comments to our dedicated Sony team for thorough review as we continuously strive to enhance our products. Thank you for bringing this to our attention.

Best regards,
-Fred

Hi Brea,

That is wonderful feedback! We are thrilled that you are so glad you purchased the WH-1000XM6 Headphones and are enjoying the clean sound quality and excellent noise canceling. Thanks for choosing Sony.

Best regards, Eliab

Thank you for the glowing review, OleksandrS!

We are absolutely thrilled to hear that the WH-1000XM6 is perfect for you in every way. Knowing that we’ve hit the mark on everything from the noise cancellation to the comfort and sound quality means a lot to us.

Thank you for choosing Sony and for sharing your experience!

Best regards,

Gus, Sony Social Media Team

Hi Magnumopus,

Thanks for sharing such an excellent and insightful review! We're thrilled to hear you're enjoying your WH-1000XM6 headphones so much, especially as an upgrade from the XM4s.

It's great to know that we were able to improve upon the features you already loved, and that the punchy sound and lightweight design are making them even more awesome for you.

We understand the feeling of missing a sale, but we're happy to hear you're not regretting the time you've had with them! Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi JDell,
Thanks for the review. We really appreciate you sharing your honest thoughts on the WH-1000XM6. We're sorry to hear they haven't impressed you yet, especially since you were looking for more ways to change the sound.

We have some tools inside the Sony | Sound Connect app that might help you get things just right:

-Custom EQ Slots: In the app, you can find "Custom" settings. This lets you move the sliders yourself to change the bass or treble exactly how you want.

-Clear Bass: You can use this specific slider to make the bass stronger or lighter without making the music sound fuzzy.

We hope this helps!

Thanks for considering Sony. We’re always looking for ways to improve, so we truly value feedback like this.

Warm regards,
Estefany

Hi Chris,

Thank you for your detailed feedback on the WH-1000XM6 headphones. I'm glad you enjoyed the sound quality and ANC, but I'm very sorry to hear that the physical design caused you discomfort. Your experience is important to us, and we appreciate you bringing this to our attention.

We understand that comfort is a critical factor, especially for extended listening sessions, and it's disappointing to hear that the fit was not suitable for you. We are always working to improve our product designs, and we take all feedback, especially on comfort and ergonomics, very seriously.

While we're sad to see you return the XM6s, we're happy to hear you found a pair of headphones that you can wear comfortably.

Thanks for considering Sony products.

Best regards,
Eliab