Customer Ratings & Reviews

Hi NMoon,

We are immensely pleased to hear that you are enjoying the excellent sound quality and the refined physical build of the new WH-1000XM6!

Regarding the app performance you mentioned, we want to ensure your interface experience is as smooth as your listening. To resolve the lag you're seeing, we recommend clearing the cache within your phone's app settings. If that doesn't do the trick, a fresh start by uninstalling and then reinstalling the Sony | Headphones Connect app often resolves these types of software hiccups. This should help the app's responsiveness match the premium performance of the headphones themselves.

Thank you for making Sony part of your daily listening.

Best regards,
Dominick

Hi MiguelC,

We are excited to hear that you can definitely tell the difference and that you are preferring the upgrade to the WH-1000XM6! We constantly strive to push the boundaries of audio technology with each generation, so knowing that the new design and performance stand out so clearly to you is fantastic.

Thank you for continuing your audio journey with us and for being a loyal part of the Sony family!

Regards,
Dominick

Hi Andrew! We are delighted to hear that you find the WH-1000XM6 amazing! It brings us great joy to know that you appreciate the bass response and the lightweight comfort of the headphones. With features like adaptive sound control and noise cancellation, you can enjoy your music in any environment.

Thank you for choosing Sony!
Best regards,
Estefany

Hi MATTHEWD!
Thank you so much for the helpful review! It is most rewarding to hear how happy you are with the fantastic audio quality, noise cancellation, and secure fit of your new WH-1000XM6 headphones.

We appreciate your candid thoughts regarding the unique look, as well as the matte finish picking up fingerprints. Your design feedback is incredibly valuable to us as we work to balance striking style with daily utility.

We're glad you chose Sony!
Best regards,
Estefany

Hi Letmesee,

Thanks so much for being a loyal user of the 1000X series and for sharing your detailed feedback on the new WH1000XM6 headphones! It’s great to hear from someone with firsthand experience across multiple generations of the product.

We're glad that the improvements in swift pairing and the continued focus on a portable, foldable design are making a difference for you.

We appreciate your feedback on the touch control sensitivity! While it is designed to make the controls highly responsive, it can occasionally lead to these accidental activations. One thing you can try is adjusting the touch panel sensitivity in the Sony | Sound Connect app. You can also temporarily disable the touch controls entirely within the app if you're in a particularly windy environment or on a bicycle ride, for example.

Thanks again for the great review and for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi Noahlander,

We are thrilled to hear that the WH-1000XM6 is delivering the top-class sound and noise cancellation you were looking for! It’s great to know that the multipoint connection is working seamlessly across your PC, MacBook, and iPhone, and that you're making full use of the EQ customization in the Sony Sound Connect app. We hope you continue to enjoy that premium clarity and versatility in your daily routine. Thanks for choosing Sony.

Best regards, Eliab

Hi BENITEZ,

We are honored to hear that these are the best-sounding headphones you have ever used. We always aim to deliver premium audio performance that justifies every penny, and it means a lot to know that the sound quality makes them completely worth the investment for you.

Thank you for being a valued part of the Sony audio family.

Best regards,
Dominick

Thank you for the fantastic feedback, BRANDON!

We are thrilled to hear the WH-1000XM6 are hitting the mark across all your music, movies, and mixing sessions, and that the extreme audio detail and noise cancellation are standing out for you.

Thanks for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hello issie,

Thank you for choosing Sony!

We’re delighted to learn that you’re enjoying the WH-1000XM6 headphones! It’s wonderful to see how they’re assisting you in managing the demands of motherhood while you pursue your graduate studies. The adjustable noise cancellation feature is indeed a game-changer, allowing you to tailor your listening experience for both class and those precious moments of peace. We hope you continue to find joy and tranquility with your headphones during your much-deserved me time!

Best regards,
-Fred

Hello GabeW,

Thank you for choosing Sony!

We truly appreciate your feedback on the WH1000XM6 headphones! It's wonderful to hear that you find their sound quality exceptional and their design attractive. We're also thrilled that the equalizer features are elevating your sound editing experience. Thank you for sharing your insights, and we hope you continue to enjoy your headphones!

Best regards,
-Fred

Hello Merton,

Thank you for choosing Sony!

We're delighted to know that you find the WH1000XM6 comfortable and appreciate its exceptional sound quality and advanced noise cancellation capabilities. Thank you for sharing your insights on its pricing!

Best regards,
-Fred

Hi GabrielS,

We’re thrilled you’re loving the comfort and customization of your WH-1000XM6! It's great to hear they're hitting the mark for you.

Thanks for choosing Sony.

Best regards,

Eliab

Hi AlvinA,

Thank you for your review of the WH-1000XM6 headphones. We're happy to hear you find them comfortable and enjoy the great sound quality!

Regarding the noise canceling, a proper seal is crucial for the best performance. We recommend checking the fit and ensuring the earcups fully enclose your ears without any gaps. For further optimization, you can use the Sony | Headphones Connect app to run the "NC Optimizer" function, which tailors the noise canceling to your specific head shape, hairstyle, and even whether you're wearing glasses.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Cmayweather,

It is great to hear that you feel the Sony WH-1000XM6 continues our reign at the top of the noise-canceling market! We are incredibly proud of the iterative improvements and the enhanced noise cancellation we delivered with the XM6, specifically to meet the needs of frequent travelers and users focused on productivity. Thank you for recognizing it as the best all-around headphone available!

We appreciate you trusting Sony.

Regards,
Dominick

Hello Baldo,

Thank you for choosing Sony!

We're thrilled to hear that you're enjoying the WH-1000XM6 headphones! Their exceptional noise-canceling technology and comfort truly set them apart. It's rewarding to know that our product has contributed to your enjoyment and fulfills your requirements so perfectly.

Best regards,
-Fred

Hi Bloooooooberri!
Thanks so much for the review! We are excited to hear that you are seriously impressed with the innovation and amazing sound of your WH-1000XM6.

These headphones feature our latest HD Noise Canceling Processor, which creates a quiet space even in the loudest environments. They also include Precise Voice Pickup technology for crystal clear calls and 360 Reality Audio to make your music feel like a live concert experience.

We really appreciate you choosing Sony!
Best regards,
Estefany

Hello AkhilJ,

Thank you for choosing Sony!

We couldn't be happier to hear that you're enjoying your WH1000XM6 headphones! It's great to know you're experiencing amazing sound quality and excellent battery life. Thanks for sharing your positive experience.

Best regards,
-Fred