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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1374 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the phenomenal sound quality and the comfortable, lightweight design that makes these headphones easy to wear for extended periods. Users also frequently highlight the impressive battery life and the convenient folding mechanism that enhances portability. While the vast majority of feedback is positive, a small number of users noted that the ear cups can trap heat during use and expressed a desire for a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,372 reviews
  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Good Value Headphones

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headphones, amazing ANC, great pricing too. Super comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Finn!

      We’re thrilled to hear you’re loving the amazing noise canceling and comfort of your WH-1000XM6. It’s great to know we hit the mark on both quality and value for you!

      Enjoy the music and thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony headphone review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must admit the Sony headphones have incredible sound performance. It has increased my headphone usage, and has made the experience much more enjoyable. The fit across the head is comfortable and when bending over the headphones actually stay in place that is a big plus. Also when exercising and during vigorous workouts there is little to no movement of the headphones. Lastly most definitely not least the comfort of the ear cushions are phenomenal. I would recommend to others and purchase again if necessary.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ALWAYSSMILING,

      Thank you for choosing Sony!

      We're delighted to hear that the WH1000XM6 headphones have elevated both your listening experience and daily use. Knowing the sound quality, secure fit during movement, and ear cushion comfort are making such a difference truly means a lot. Thank you for sharing your recommendation!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Happy Wife

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a set for me and my wife. She takes them every time we travel as they are pretty compact. Great to block out the noise at a busy subway station!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful feedback, Olvremm!

      We are so glad to hear you both are loving them. It is awesome to know they are compact enough for your wife to steal for every trip and that the noise canceling is doing its job at keeping that busy subway station quiet.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very excellent speaker system people on the other end of the call Havc commented about how clear it is. Not sure yet as I traded my Apple over the head, earphones AirPods Max and the sound dead seems better on the max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelL,

      It’s rewarding to hear that people on the other end of the call are commenting on the crystal-clear audio of your WH-1000XM6! We are proud of the AI-powered technology that helps ensure excellent call clarity.

      We appreciate your honest comparison regarding the noise cancellation and encourage you to explore the customization options in the Sony | Sound Connect app, as you may find ways to tune the audio to your personal preference.

      Thank you for being a valued Sony customer!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great quality sound/anc. Big jump from xm5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PeterC,

      Thank you for choosing Sony!

      We're excited to hear you're loving your new WH-1000XM6 headphones! It's fantastic to know you find them very comfortable and are experiencing a big jump in sound quality and ANC from your previous WH-1000XM5 model. We're thrilled you're enjoying the enhanced audio and noise-canceling performance.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great for Upgrades and best in Class

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I currently have the XM3s and was waiting for a real jump to upgrade and this is it! Better noise cancellation and clearer sound. Overall a great upgrade from older models and as always Sony is leading in over the ear headphones so a great buy no matter what.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience and for choosing Sony once again, CJOT! We are elated to hear that you noticed significant improvements in noise cancellation and sound clarity with the WH-1000XM6. It's great to know the upgrade has met your expectations, and we appreciate your recognition of Sony's commitment to innovation in over-ear headphones. Your feedback motivates us to keep delivering the best in audio technology. Enjoy your listening experience!We truly appreciate your support and for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good overall

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to the last XM5 the ANC is undeniably better but not by much and it doesn’t justify it’s price. For someone like me who wants the best it isn’t a horrible idea but still a bad deal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MonsterCat,

      We feel privileged to know that as someone who settles for nothing but the finest gear, you’ve chosen our latest flagship for your collection. While we realize the investment is significant, we are glad the refinements in our noise-silencing technology are providing you with that edge in performance you've been searching for.

      Thank you for trusting Sony to stay at the forefront of your audio experience.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I delayed buying a pair of over the ear headphones. I researched, I hemmed and hawed. I went in and tested. But, am I glad I got these. They sound great, the app makes customization relatively easy. Do yourselves the favor for a great audio experience and pick these up if you are in the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, GabrielR! We're so happy to hear that your research and testing led you to the WH-1000XM6 headphones and that you're so glad you chose them. It's wonderful to know you find the sound great and that the app makes customization so easy. We designed these headphones to deliver an incredible audio experience, and we're thrilled that you are enjoying them so much. We sincerely appreciate your recommendation to others! Thank you for choosing Sony.

      Best regards,
      Gus, Sony Social Media Team. Sony_US

  • Rated 4 out of 5 stars

    One of the most quality headphones out

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am normally a fan of Beats bc of their availability and functions. But after I bought these, the headphones live up to my expectations. The only downsides to those are the non-detachable earmuffs, and of course the price…apart from that, these are all around a great product with a few improvements that can be made to future designs. Def a worth competitor to AirPods Max

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Andre,

      Thank you for considering Sony products.

      We sincerely apologize for any inconvenience the non-detachable earmuffs may have caused. We're glad to hear that the WH1000XM6 headphones lived up to your expectations and that you find them to be a great product overall. Please note that this model’s earpads are designed to be detachable directly from the housing. For your convenience, you can find detailed instructions on how to remove the earpads here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856813.html.

      We appreciate your valuable feedback and will continue to consider improvements for future designs.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound and quality. I love connecting two devices at once at switching seamlessly between. The noise cancellation is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BRANDONH,

      It is great to hear that the incredible sound quality and amazing noise cancellation are delivering the exact listening experience you need, while the multi-device connection lets you switch effortlessly between your daily gear.

      We really appreciate you being part of the Sony family and choosing our headphones for your audio.

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great, which is the most important aspect. The build quality is the only thing that makes me not go for 5 stars, hinge issues being one major factor however the case and the sound and overall look set this ahead of the pack

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZACHARYB,

      We are glad the sound and look stand out, but we are sorry the hinge build quality fell short of a five-star experience. To protect the hinges, we recommend always storing the headphones in their protective case and avoiding twisting the headband. If you notice any structural issues, please reach out to our team at https://us.esupport.sony.com/support/s/support-contact?language=en_US.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony has the best sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you skipped the XM5 because they didn't fold or felt flimsy, the XM6 is the upgrade you’ve been waiting for. It’s easily the best all-around headphone on the market right now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Manny,

      Thank you for choosing Sony!

      We’re honored to hear that the WH1000XM6 has exceeded your expectations and served as the upgrade you were looking for. It’s rewarding to know that its design improvements and overall performance resonate so well with you. Your endorsement as one of the best all-around headphones motivates us to continue refining our products to deliver outstanding experiences.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony best headphone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best Wireless Noise Canceling Headphones that you can buy rn. to be honest I cant live without it. This goes beoynd my expetation if you dont buy this you are making a big mistake

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, JuanGarcia!

      We are thrilled to hear you believe the WH-1000XM6 is one of the best Wireless Noise Canceling Headphones available! It's incredibly rewarding to know this product has gone beyond your expectations and that you "can't live without it."

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Out of this world noise cancellaton

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] These are the best headphones ever. The sound quality is amazing and the noise cancellation is even better. When u have these on you cant hear nobody.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Trees,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you are enjoying the WH-1000XM6 headphones. It’s wonderful to know the sound quality and noise cancellation are making such a positive impact on your listening experience. Your feedback inspires us to continue delivering innovative products that truly immerse you in your music.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Awesome headphones! Definitely recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is really good, I wouldn't say it is superb, but definitely really good, plus you can play around with the EQ to tune it how you want. Also, if you buy a small receiver, you can use it wirelessly with your PS5, which has several options to enhance audio. Pretty awesome feature with that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlejandroA,


      It is great to hear you are enjoying the sound quality and the flexibility of the EQ settings! We are also glad you found a creative way to integrate them with your PS5 for an enhanced gaming experience.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest headphones I’ve had and really really good sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HanifaP,

      Thank you so much for the 5-star review! We are very glad to hear that the WH-1000XM6 headphones are the best you’ve owned and that you're enjoying the premium sound quality.

      It’s great to know that the improvements we've made—from the refined audio drivers to the enhanced noise cancellation—are providing you with an exceptional listening experience.

      We truly appreciate your support and hope you continue to enjoy your music with Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Sony mx5 before and I loved them. I was hesitant to upgrade to the mx6 because of the price tag but after having them for a week now, I’m glad I did. The noise canceling and quality of sound are on a whole other level compare to previous generations. Definitely worth it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    XM4 vs XM6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start off by saying… these headphones are really nice and techy. They have a lot of update features in comparison to the XM4’s and a tighter fit on the head. They also have a smoother transition in between devices and no speaker pops or cracks. However, they were too tight for my head and I did not enjoy the AI feature of the headphones. The voice became quite annoying and the headphones were so tight that they caused a headache. I also noticed that they may have been quieter, in comparison to the XM4’s. If you want some headphones more on budget, go for the XM4’s, as they are really high-quality as well. If you can afford the XM6’s, stick with them. Skip straight over the XM5’s, as they have a lot of faulty designs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MakaylaR,

      Thank you for choosing Sony.

      It's a true pleasure to hear your detailed insights on the WH1000XM6 headphones and how they compare to the WH1000XM4. We sincerely apologize that the fit and AI feature caused some discomfort during use. Your observations regarding sound quality and seamless device transitions are invaluable, and we greatly appreciate your thoughtful feedback. Input like yours is essential as we continuously work to refine the comfort and performance of our products. Thank you for sharing your experience and recommendations; they play a crucial role in helping us enhance our offerings.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    These are awesome!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned two other generations of these headphones. These are by far the best. The case is super convenient and these are easier to move around when talking to colleagues in an office setting. I just have to keep a cloth to wipe these off because they’re very easy to get residue from your hands on them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Deejay,

      Thank you for choosing Sony!

      We're honored to hear that the WH-1000XM6 headphones stand out as the best among the generations you've owned. It’s great to know the convenient case and ease of movement in office settings are making your experience smoother. We appreciate your practical tip about keeping a cloth handy for cleaning, as it shows your attention to maintaining the product's quality. Your thoughtful feedback inspires us to keep enhancing both design and usability.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound and noise cancelling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best noise cancelling and sounding headphones I have ever used would definitely recommend if you have the extra money to afford it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Driftsoul,

      Thank you for choosing Sony!

      We're elated to hear that you appreciate the noise cancelling and sound quality of the WH1000XM6 headphones. Your recommendation means a lot to us, and we’re grateful for your support in sharing the experience with others who value great audio.

      Best regards,
      -Fred Sony_US