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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1374 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the phenomenal sound quality and the comfortable, lightweight design that makes these headphones easy to wear for extended periods. Users also frequently highlight the impressive battery life and the convenient folding mechanism that enhances portability. While the vast majority of feedback is positive, a small number of users noted that the ear cups can trap heat during use and expressed a desire for a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,372 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Compared to the Airpods Max - these win!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tired each of them for a week and even with the Apple ecosystem in mind - the sound and fit of these, hands down, these are way better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sarah,

      We’re thrilled to hear you’re enjoying your WH-1000XM5s! It’s great to know that the sound and fit exceeded your expectations, even within your existing ecosystem. Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is fantastic, can really pick up on things you didn’t hear before in certain things and noise cancellation feature is awesome as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulaS,

      It’s rewarding to hear that you are enjoying the fantastic sound quality and awesome noise cancellation of your WH-1000XM6 headphones!

      We are glad that you are picking up on new details in your favorite music. It is wonderful to know that the HD Noise Canceling Processor QN3 is delivering such a powerful experience, as it is 7x faster than the processor found in our previous WH-1000XM5 model. By optimizing 12 microphones in real time, this system ensures you get the very best in noise cancellation, sound quality, and call clarity.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these bad boys for my daughter and she loves them! Only annoying part is she’s ignoring us now that she has the best noise canceling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RebeccaR,

      We are so glad to hear your daughter is loving the performance of her new WH-1000XM6! While we can't help with the "ignoring" part, we’re thrilled the noise canceling is working exactly as intended.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH-10006

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these noice canceling head phones. Pricey,but well worth it. Put the headphones a drift into another world. I have not had one problem with the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, ErickS!

      We are thrilled to hear that your WH-1000XM6 headphones allow you to "drift into another world." It’s wonderful to know that the noise canceling is providing such an immersive experience and that you find them well worth the investment.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has the best noise cancellation on any headphones I've bought music also sounds clear with punchy bass

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DerickB!
      Thanks so much for sharing your feedback with us.
      We are thrilled to hear that these are the best noise canceling headphones you’ve ever owned and that you're loving that clear sound and punchy bass!

      The WH-1000XM6 is designed to give you a top tier listening experience. It features our most advanced noise canceling processors yet, combined with high quality drivers that bring out every detail in your music. Plus, with a long lasting battery and a super comfortable fit, they are perfect for all day use.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item I love the battery Beautiful color Sounds really nice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CristhianC,

      Thank you for choosing Sony!

      We're excited to hear that you love your WH1000XM6 headphones, especially the beautiful color, impressive battery life, and great sound. We truly appreciate you sharing these highlights and hope you continue to enjoy every moment with your headphones!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these headphones before a long flight and it was AMAZING. The noise cancellation is great. Still working through all the features (there is a "smart" conversation mode; 3D sounds; etc.) so, probably more to come.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kpldd,

      Thank you for choosing Sony!

      We're excited to hear that you enjoyed the WH1000XM6 headphones on your long flight and appreciated the excellent noise cancellation. It's great to know you're exploring the advanced features like the smart conversation mode and 3D sounds. We look forward to you discovering even more benefits as you continue using them.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best headphones yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall best yet, Base is better, battery life is exceptional.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the awesome feedback, ClaudiaR!

      We are so glad to hear the bass is better and that the battery life has been exceptional for you.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Portability, Sound quality
    Best Buy Employee

    Rated 1 out of 5 stars

    Extremely uncomfortable/ headband snapped.

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Sound quality, big upgrade from the xm5 noise cancellation is absolutely amazing. The fact that they can fold again. Sososo good. The case is beautiful. They are however awful to wear. The earcups are teeny tiny, and have protrusions inside them that can actually touch your ear if you have larger ears. The foam on the earculs is extremely thin as well, which helps with heat but not with comfort. The main issue with comfort though is the top headband. It literally doesnt feel like it has foam in it at all, i couldnt wear these headphones for more than like five minutes without them actually hurting. I took them off once and the hadband snapped up. I was able to snap it back in place , which was crazy to me, but from them oj it made a creaking sound. I returned these and went back to my xm5. The sound quality and anc upgrade isnt worth nkt bejng able to wear them. My advice is to go into the store and try them on. Spend some time wearing them at the display. See if they hurt your head.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rikku, we're genuinely sorry that the Sony WH-1000XM6 headphones did not provide the comfort you required, despite the significant enhancements in sound quality, active noise cancellation (ANC), and the reintroduction of the foldable design. We understand that the small earcups, thin earcup foam, and particularly the discomfort from the headband made them unwearable for long-term use for you.

      Your detailed feedback, including the issue with the headband snapping and creaking, is extremely valuable. We genuinely appreciate you taking the time to experience the product and provide such a thorough review. Your insights, especially the recommendation for potential customers to try them on in-store are crucial, and we'll definitely share your feedback with our development team for future improvements. We're happy you returned to the WH1000XM5 and are still enjoying the magnificent sound. Thank you for considering Sony! Best regards, -Dominick Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great quality and noise cancellation

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    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been using it for weeks without charging and still alive, also has an amazing noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ISABELLA,

      It is truly wonderful to know that the WH-1000XM6 headphones are keeping up with your busy schedule on a single charge while delivering industry-leading noise cancellation for your daily listening sessions. We designed them to seamlessly block out distractions and provide enduring battery life so your music never has to pause.

      Thank you for making Sony part of your daily routine.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Mr. Taylor

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the product; however, I especially appreciated the support and assistance I received from the young male associate who helped me select the merchandise. He was quite knowledgeable about the products and patiently explained the differences between each one, including features, benefits, and suitable uses. Overall, I was very satisfied with my choice and left very impressed by his product knowledge and his professional expertise. It's a shame I can’t remember his name, but I believe he deserves recognition for his helpfulness and outstanding service during this sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CliveT,

      We are thrilled to hear that you are enjoying your new headphones and had such a positive experience with the store associate's expertise. While we are a separate team from the retailer, we truly appreciate you sharing this feedback regarding the excellent service you received. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A nice update

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the quality increase form the 5s. Wasn’t expecting to hear a large difference based on professional reviews, but am pleased with the update.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rlab,
      We appreciate you taking the time to share your feedback on the WH-1000XM6 headphones!

      We are very glad to hear that you are personally impressed with the quality increase over the previous generation and that you are pleased with the update.

      Thank you for selecting Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was extreme but it’s worth the money i suppose haha , they are really nice headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kena,

      Thank you for choosing Sony!

      It brings us great joy to hear that you think the WH1000XM6 headphones are really nice and worth the investment. We appreciate your honest reflection on the price, and we're glad the quality and experience they provide make it worthwhile for you. Your thoughtful feedback encourages us to keep delivering exceptional products.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the feel and sound is great! Only thing I don’t like is the earcups. Not enough cushion and looks cheap, along with it not being able to get wet. Besides that I think the price should have been $100 less due to those

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Great sound quality and battery life. Buy them. You won't regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Backhandace!
      Thank you so much for taking the time to share your excellent review! It brings us great satisfaction to hear that you have absolutely no complaints and are loving the great sound quality and battery life of your WH-1000XM6 headphones.

      We appreciate your decision to go with Sony!
      Kind regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Don’t hesitate. Buy today!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the X5s sounded good but these have taken it a step beyond. The sounds quality is phenomenal but where they have made substantial improvement is in the noise cancellation. Just an amazing set of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony,

      We're so glad to hear that your Sony headphones have truly surpassed your expectations—thank you for the fantastic 5-star rating! It's wonderful to know that you're enjoying the phenomenal sound quality, and especially that the substantial improvements in noise cancellation have made such a difference for you. We appreciate your enthusiasm for this amazing set of headphones.

      Thank you for choosing Sony—wishing you a brilliant day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Great noise cancelling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones work great, sounds quality great and noise cancelling works well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dave,

      Thank you for choosing Sony!

      It brings us great joy to hear that your WH1000XM6 headphones are working wonderfully, delivering exceptional audio performance, and providing effective noise cancellation. Crafting gear that elevates your everyday listening while keeping outside distractions at bay is our top priority, and knowing these features enhance your routine means a lot to our team.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great overall headphone

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great product with gread sound and feel. Only thing i didn't like was how shallow the earcups are compared to a bose qc ultra.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ColtonD,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the great sound and feel of the WH1000XM6 headphones. Your feedback about the earcup depth is valuable, and we appreciate you sharing your perspective as it helps us continue to enhance our products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Fantastic headphones.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out-of-this-world noise cancellation and audio. Great fit for most heads. I have no notes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful feedback, JAYB!

      We are so glad to hear the out-of-this-world noise cancellation, audio quality, and comfortable fit of your WH-1000XM6 are hitting the mark for you!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is next-level, works so well it softens the world even with no music playing. Our 2019 Sony WH-XB900N headphones are still going strong, but we had to try these. Sound and bass are comparable, with a slight upgrade you can feel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jjshort94,

      Thanks for taking the time to share this amazing review. We are so happy you chose to upgrade to the new WH-1000XM6 headphones! Your comment that the noise canceling is next-level and "softens the world" is exactly what we strive for.

      It's also fantastic to hear that your WH-XB900N headphones are still performing well, which is a testament to the durability we build into all our products.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US