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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1374 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the phenomenal sound quality and the comfortable, lightweight design that makes these headphones easy to wear for extended periods. Users also frequently highlight the impressive battery life and the convenient folding mechanism that enhances portability. While the vast majority of feedback is positive, a small number of users noted that the ear cups can trap heat during use and expressed a desire for a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,374 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Soney HR. I play Serix music like Barbra Streisand on the Sony HR . Also I even play my wife singing and hearing on the SoneyHR

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulC,

      We are overjoyed to hear that you and your wife are loving your new WH-1000XM6 headphones! It is wonderful to know that they bring such great clarity and joy to your favorite music, and especially to your wife's recordings.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them and the Sony App. Working in a Data Center where its very loud, when I'm on a Teams call I can hear them perfectly and they cannot hear the background noise when I'm talking. A++

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your incredible review, TerryG! We're so happy to hear that you love your WH-1000XM6 headphones and the Sony app. It's fantastic to know that they are performing so well for you in a loud data center environment. We designed the industry-leading noise cancellation and high-quality microphones specifically for situations like this, ensuring you can hear perfectly and others can't hear the background noise. We truly appreciate you sharing this perfect use case! Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great sound quality and love the side touch feature! The bass sounds amazing though with music that has a strong bass and theater mode to watch something on my device sounds great as well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AriLozano,

      Thank you for the fantastic review! We're thrilled to hear that you're so happy with the Sony WH-1000XM6 headphones.

      It's great to know that you're enjoying the amazing sound quality and the convenient side touch controls. We designed these headphones to deliver an immersive audio experience, whether you're listening to music with powerful bass or enjoying a movie with Cinema Mode.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Eddie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality on the sound I would definitely buy them again and recommend them to someone else…

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, EduardoE!

      We are thrilled to hear that you’re enjoying the high-quality sound of your WH-1000XM6. Having your recommendation means a lot to us, and we’re so glad you’d choose them again!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Overall excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony headphones always have excellent sound quality, plus ANC. To be fair I miss the design of the XM4s more but this is completely my own bias and may not be applicable to all people.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Victor,

      Thank you for your review of the WH1000XM6 headphones. We are glad to hear that you are enjoying the excellent sound quality and Active Noise Cancellation (ANC).

      We appreciate your feedback on the design. Your personal preference is valuable to us, and we're always working to innovate while considering our customers' feedback. A key feature we're proud of in the WH-1000XM6 is the more efficient DSEE Extreme processor, which restores details lost during compression for a richer, more faithful audio experience.

      Thanks for choosing Sony, and have a wonderful day!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio quality. The headphones can get dirty from fingerprints and all that but overall, great headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, aPnut!

      We are thrilled to hear that you are enjoying the great audio quality of your WH-1000XM6! We put a tremendous amount of work into our industry-leading noise canceling and sound engineering, so it’s rewarding to know it’s hitting the mark for you.

      We also appreciate your honest feedback regarding fingerprints on the finish. To keep them looking as premium as they sound, we usually recommend a quick wipe with a soft, dry cloth from time to time.

      Thank you for choosing Sony and for being a part of the community!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Protección

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to suggest that if you are purchasing high-end headphones, it would be prudent to consider acquiring a protection plan. I highly recommend opting for an annual protection plan, as these plans typically safeguard all products purchased from Best Buy. Please ensure that all your purchases are indeed made from Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the thoughtful advice, RamiecG!

      We appreciate you sharing your experience with the WH-1000XM6. We agree that protection plans are a great way to ensure peace of mind for high-end gear, and we’re glad you had a smooth experience with our partners at Best Buy.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best present ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a present for my son, who says these are the best headphones he has had, and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LindaC,

      It is great to hear that your son is so happy with his new WH-1000XM6 headphones! We put a significant amount of effort into ensuring our headsets provide long-lasting comfort alongside industry-leading performance, and we are glad they have become his favorite pair.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones on the market. Love the noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyzonM,

      We are thrilled to hear that you're loving the noise cancellation and consider these the best headphones on the market!

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Big improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to have the XM4s, these are much better and cancel almost all airplane noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CromagJohnson,

      We are pleased to learn that your upgrade to the WH-1000XM6 has made such a significant difference in your travels! The XM4 was a fan favorite for years, so hearing that you find this new generation much better at silencing airplane engines is a fantastic testament to our engineering progress. We are thrilled that you can now enjoy a near-silent cabin experience, allowing you to focus entirely on your music or movies during long flights.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best Purchase of the Year

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best headphones on the market at a great price point. Would definitely recommend, and will probably stick with Sony for more tech.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ktp2123,

      Thank you for your wonderful feedback on the Sony WH-1000XM6 headphones! We’re glad to hear you’re enjoying the quality and appreciate your recommendation. We look forward to continuing to provide you with great tech.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling, best sound quality. Comfort is lacking a little with these, could use more cushion on headband.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emily,

      We are immensely pleased to hear that you find the Sony WH-1000XM6 to offer the best noise canceling and sound quality available! Your praise for the core performance is highly valued. We also appreciate your specific feedback regarding the comfort and the cushioning on the headband, which we will certainly share with our design team for future development. Thank you for your review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good noise canceling works great.ear muffs could be a little bigger.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tristan,

      We are honored to hear that the sound quality and noise canceling of your WH-1000XM6 are delivering the great experience you expected. We also appreciate your honest feedback regarding the size of the ear pads; we are always looking for ways to refine the fit and comfort of our designs for every listener.

      Thank you for trusting Sony with your audio journey!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great choice and best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent quality and sound. All The sounds are great and improvised when compared to XM-4.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi prince,

      We are thrilled to hear that you are enjoying the upgraded sound quality! It is great to know that the refinements we've made since the XM4 are delivering an excellent listening experience for you.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony xm5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love them. They have excellent sounds quality an noise canceling. I love the user interface it’s very simple and user friendly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DevinT,

      We absolutely love hearing this! It's great that you're experiencing the excellent sound quality, industry-leading noise canceling, and the intuitive user interface of your WH-1000XM6 headphones. Enjoy your distraction-free listening! Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones! Comfortable and reliable. A must buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Serg,

      We couldn't be happier to hear that your new WH-1000XM6 headphones are providing the comfort and reliability you need. Beyond the classic comfort, the XM6 features our brand-new QN3 Processor, which is seven times faster than previous versions. This works in tandem with an upgraded 12-microphone system to deliver the most precise noise cancellation we have ever engineered. Whether you're in a noisy office or on a long flight, the adaptive AI ensures your music remains the centerpiece of your experience.

      We really appreciate you being part of the Sony family.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good pair of headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Project music sounds so good. Only thing that I don’t really like that. It doesn’t have 3-D sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, RomanV!

      We’re glad to hear your music sounds so good on the WH-1000XM6. We appreciate your feedback regarding the 3D sound experience as we are always looking to improve. Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony head phones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones noice canceling is awesome price was great .A all around great product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, harveywalls45!

      We are thrilled to hear that you are loving your new WH-1000XM6! It is great to know that the awesome noise canceling and overall value are meeting your expectations for an all-around great product. We put a lot of work into making our latest noise-canceling technology better than ever, and we are so glad you are enjoying the experience!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Is good but need better design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a excelent sound, noise cancelation i didn't listed the person in my side, the control for volume and changed sound is great. The confort is no good, the ear touch the cloth that come inside, need to be deeper, the ear cups are small and don't cover of the ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deeel,

      We are thrilled to hear you find the sound quality excellent and the Noise Cancellation effective enough that you "didn't listed the person in my side," which is the core performance we strive for, and we are glad the touch controls are working great for you. However, we sincerely apologize that the shallow ear cups are causing discomfort by allowing your ear to touch the internal cloth. We recommend that users experiencing this comfort issue consider looking for thicker, custom-depth replacement ear pads from specialized third-party accessory makers, which often resolves the depth problem while maintaining the impressive ANC performance you enjoy.

      Thanks for choosing Sony.
      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphone Lover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these headphones as a graduation gift for my son, and he loves them. The sound quality and noise-canceling features are excellent. He has already recommended them to his friends and others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JungimS

      What a perfect graduation gift! We're absolutely thrilled to hear your son is loving his WH-1000XM6 headphones. It's incredibly rewarding to know that the superior sound quality and advanced noise-canceling features are making such a difference for him, and we appreciate him spreading the word!

      Thanks for choosing Sony, have a great day!
      DiegoV Sony_US