Customer Ratings & Reviews

Hi Kool,

Thank you so much for the 5-star review! We're thrilled to hear that your WH-1000XM6 headphones not only met but exceeded your expectations on a long-haul flight. Our team put a lot of effort into developing the best possible noise-cancelling technology to create a peaceful and immersive listening experience, especially in noisy environments.

It's fantastic to know that you felt refreshed and not exhausted after your 20-hour flight. That's exactly what we aim for with the combination of our industry-leading noise cancellation and comfortable design.

Thanks for choosing Sony, have a fantastic day!
DiegoV

Thank you for the incredible review, Paul!

We are thrilled to hear that the WH-1000XM6 is hitting all the high notes for you! It’s wonderful to know that you’re loving the combination of our latest sound quality and industry-leading noise cancellation. We put a lot of thought into the premium aesthetic as well, so we're glad to hear the design is resonating with you!

It’s great to know that these are delivering the immersive experience you were looking for. Thank you for choosing Sony and for sharing your excitement!

Best regards, Gus, Sony Social Media Team

Hi 2013Harley,

Thanks for sharing such a fantastic review of your WH-1000XM6 headphones. We're delighted to hear you're enjoying their outstanding sound quality and that they've made such a positive difference in your music-listening experience!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi MANORANJANL,

That's wonderful feedback! We are delighted to know that the new headband design and padding have made a noticeable difference in comfort for your longer listening sessions.

Thanks for choosing Sony. Best regards, Eliab

Hi MICHAELAM!
Thank you so much for sharing your wonderful review! It is fantastic to know that our Sony WH-1000XM6 headphones stand out as the absolute best compared to the other pairs you have used.

We truly appreciate you taking the time to share your experience with us, and we are so glad everything is perfect for you.

We're genuinely thankful you decided on Sony!
Kind regards,
Estefany

Hi TrashMetalPanda,

We feel privileged to know you were impressed with the great Active Noise Cancellation (ANC) performance of the WH-1000XM6 headphones!

We hear your feedback regarding the sound profile and the bulkiness when worn around the neck. We want to assure you that you can easily customize the sound to your preference using the Sony Headphones Connect app. The app features a robust Equalizer (EQ) that allows you to boost bass, enhance treble, or select from various presets to create a listening profile that suits your taste.

We also appreciate your note on the design for future consideration. Thank you for choosing Sony!

Regards,
Dominick

Hi AnnmarieR,

We are beyond pleased to hear that the WH-1000XM6 has earned the title of the best headphones you’ve ever owned!

At Sony, we strive to push the boundaries of audio engineering, and hearing that the sound quality truly amazed you is exactly what we aim for. With our latest advancements in noise cancellation and high-resolution audio processing, we’ve worked hard to ensure every note is crisp and every environment is silent. It’s wonderful to know that these efforts are providing you with a listening experience that stands above the rest.

We really appreciate you being part of the Sony family!

Regards,
Dominick

Hello LuisR,

Thank you for choosing Sony!

We're excited to learn that you've upgraded from the WH-1000XM5 to the WH-1000XM6 and are loving the enhancements! It's wonderful to hear that you value the improved comfort, functionality, and sound quality. Your feedback is invaluable to us, and we hope you continue to enjoy an exceptional listening experience!

Best regards,
-Fred

Hi lsiv!
Thanks so much for taking the time to share your feedback on the WH-1000XM6 headphones.
It is great to hear that you love the sound quality.

We also really appreciate your note about the hinge durability. We understand this is a key concern and we want to assure you that our engineering team is constantly using customer feedback like yours to keep improving the design and materials in our products to deliver the best quality possible.

We're glad you chose Sony!
Warm regards,
Estefany

Hi Titoelrey,

It’s great to hear that you love your new headphones and are enjoying the design and customization options available through the app!

Thanks for choosing Sony.

Best regards, Eliab

Hi Bmou,

It brings us great satisfaction to hear that the advanced noise cancellation and ambient aware settings on the WH-1000XM6 are keeping you seamlessly connected to your surroundings while blocking out distractions.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Hello Lvhotelier! Thank you for sharing your experience with the WH1000XM6 headphones. We truly appreciate your recognition of them as one of the best headphones available today, especially due to their exceptional sound quality. Your feedback on the spatial audio is invaluable to us, and we welcome any suggestions for improvement! Thanks for choosing Sony! Sincerely, -Jenn.

Hi YunusK,

Thanks for your wonderful review! We're thrilled to hear how impressed you're with the sound quality of your WH-1000XM6 headphones. It's our goal to create an immersive listening experience, and we're delighted that you're enjoying the detailed, well-balanced, and dynamic sound that makes your music feel fresh and alive.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi YuC1,

It is fantastic to know you are enjoying the cool features of your Sony WH-1000XM6 headphones!

We designed these headphones to offer an industry-leading listening experience, combining unparalleled noise-cancellation with superior audio quality. We are particularly pleased to hear you appreciate the intelligent features like the Adaptive Sound Control, which automatically adjusts ambient sound settings based on your location and activity, and the crystal-clear call quality.

Thank you for choosing Sony!

Regards,
Dominick

Hi JaimeZ,

We’re thrilled you're enjoying the amazing sound and noise cancellation on your new headphones!

Thanks for choosing Sony.

Best regards,

Eliab

Hi NoeL,

It is fantastic to know that you are loving the sound quality of your new WH-1000XM6 headphones!

We are sorry to hear you have been having trouble answering calls, but we would be happy to help you get that sorted. To receive a call, please tap the touch sensor control panel twice quickly—with an interval of about 0.4 seconds—when you hear the ring tone.

If you are not hearing the ring tone, please refer to this helpful troubleshooting guide to resolve the issue: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856858.html

Thank you for making Sony part of your day!

Regards,
Dominick

Hello ManaswiniG,

Thank you for choosing Sony!

It brings us great joy to hear that your WH1000XM6 headphones are working seamlessly with all your devices. We’re glad they are making your daily audio experience smooth and enjoyable. Your positive feedback inspires us to continue delivering reliable and versatile products.

Best regards,
-Fred

Thank you for your feedback, EdwardLee.

We are glad to hear you enjoyed the noise cancellation and seamless switching, but we are truly sorry to hear the WH-1000XM6 caused you discomfort. We aim for a perfect balance of performance and comfort, and we regret that the fit didn't work out for you as well as your previous XM2s did.

Your feedback regarding the headband pressure is very valuable to our design team. We appreciate your long-term loyalty to Sony and hope we can find a better fit for you in the future.

Best regards, Gus, Sony Social Media Team

Hi JoseO,

It's a true pleasure to hear that you find the WH-1000XM6 headphones fantastic! We are delighted that the noise cancellation works flawlessly for you, achieving that perfect silent environment when you put them on. Thank you for your review and for trusting Sony!

Best regards,
Dominick

Hi Angel3366,

We are really happy to hear that you are enjoying the superb sound quality of your Sony WH-1000XM6 headphones! It's rewarding to know that you find they offer the best in terms of style, functionality, and comfort, making them a purchase worth the price point.

Thanks for making Sony part of your listening experience!

Regards,
Dominick