Customer Ratings & Reviews

Hi JoseO,

It's a true pleasure to hear that you find the WH-1000XM6 headphones fantastic! We are delighted that the noise cancellation works flawlessly for you, achieving that perfect silent environment when you put them on. Thank you for your review and for trusting Sony!

Best regards,
Dominick

Hi Angel3366,

We are really happy to hear that you are enjoying the superb sound quality of your Sony WH-1000XM6 headphones! It's rewarding to know that you find they offer the best in terms of style, functionality, and comfort, making them a purchase worth the price point.

Thanks for making Sony part of your listening experience!

Regards,
Dominick

Hello Ryan,

Thank you for considering Sony products.

We are sincerely sorry for the inconvenience and the disappointment you’ve experienced with your WH-1000XM6 headphones. It is clear that the sound, build feel, and ease of use did not align with your expectations, and we apologize for the frustration this has caused. This is certainly not up to the quality standards we strive for, and we take your concerns very seriously.

We want to assure you that we will forward your feedback regarding the material finish and the folding design to our dedicated Sony team for their thorough review as we continue to work diligently to enhance our products.

In the meantime, we would like to provide some steps that may help improve your experience:

1. Optimizing Sound Quality: If the default sound isn't what you expected, we recommend using the Sony Sound Connect app. We suggest toggling through different Equalizer presets like "Bright" or "Excited," or creating a custom profile to better suit your ears. You can see a walkthrough of these features here: https://youtu.be/7vPJ97Gy6l8?si=yX3Akj88Rbp8sF3w

2. Improving Comfort and Fit: To reduce the pressure on your head during long sessions, we suggest adjusting the headband sliders so they are extended equally on both sides. This ensures the earcups sit flush against your ears and prevents the headband from pulling too tightly against the crown of your head.

3. Maintaining the Finish: Because of the premium matte finish, natural oils can transfer easily. We recommend using a soft, dry microfiber cloth to wipe down the earcups after use to keep them looking new and free of fingerprints.

We’re committed to helping you resolve this issue. If the problem persists, please reach out to our dedicated support team for further assistance and advanced troubleshooting.

You can find all the contact options and helpful resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hello LizC!
Thank you so much for sending in your feedback on the WH-1000XM6.
We are delighted to hear that you find them great to wear everywhere and that the noise canceling is one of the best you've experienced!

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hi TerenceT,

We couldn't be happier to hear that the noise reduction on your new headphones is proving to be second to none for you! It is fantastic to know that you are loving the high-quality sound they produce. This model utilizes our most advanced noise-canceling technology and a refined driver unit to ensure that your music remains crystal clear and entirely uninterrupted, no matter your environment.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hi Ethan!
Thanks so much for sharing your thoughts with us.
We are thrilled to hear that you’re loving the WH-1000XM6 and consider them our best noise canceling headphones yet.

Thank you for putting your trust in Sony and happy 2026!
Best regards,
Estefany

Hello MariaG,

Thank you for choosing Sony!

We’re elated to hear that the WH-1000XM6 headphones have become your favorite, especially because of their comfort during long use. It means a lot to us that they provide a pleasant and pain-free listening experience, allowing you to enjoy your music with ease.

Best regards,
-Fred

Hi RandyB, thanks for the 5-star review! We're so glad to hear you're loving your Sony WH-1000XM6 headphones! It's fantastic to know they've become your go-to for everything from long flights to finding a little peace and quiet at home. We designed them to deliver top-notch noise cancellation and amazing sound quality, so your feedback is music to our ears. Thanks for choosing Sony! Best regards, -Dominick

Hello MatthewS,
Thanks for sharing your review! We are thrilled to hear that your new WH-1000XM6 headphones are making a difference during your travels. We really appreciate the recommendation.

The WH-1000XM6 features our most advanced Auto NC Optimizer, which automatically adjusts the noise canceling based on your environment. It also includes ultra clear call quality thanks to redesigned microphones and a long lasting battery that keeps the music going for even the longest international flights.

Thank you for choosing Sony!
Best regards,
Estefany

Hi NickW,

That's fantastic to hear! It's truly rewarding when our premium headphones make such a significant difference in your listening experience. The WH-1000XM6 is designed to provide industry-leading noise cancellation, especially in challenging environments, so we're thrilled it's living up to that promise for you. Enjoy your high-quality audio!
Thanks for choosing Sony.
-Eliab

Hi RaulG,

We feel privileged to know that you are loving the experience of True Hi-Res Wireless Audio with your new headphones! It is fantastic to hear that the sound quality is perfect for you. With the WH-1000XM6, we’ve pushed the boundaries of noise cancellation and audio precision even further, ensuring that every note is delivered with incredible clarity directly to your ears.

Thank you for trusting Sony.

Best regards,
Dominick

Hi Shay,

We’re glad to hear you’re finding the WH-1000XM6 to be a stable and secure fit! To address the volume levels, we recommend checking the "Sound" tab in the Sony | Sound Connect app to ensure the "Volume Liaison" or safety limiters aren't capping your output, and you can also use the equalizer to boost specific frequencies to your liking. Regarding the "gaps" in the ear cups and sweat exposure, please note that these headphones are not officially IP-rated for water or sweat resistance; we recommend wiping them down after use and ensuring a snug headband adjustment to maintain the best acoustic seal for the noise canceling to function optimally.

Thanks for choosing Sony.

Best regards, Eliab

Hello Carlos,

We're honored to hear that your WH1000XM6 headphones are serving you so well across work meetings, social outings, and workouts. It’s wonderful to know they have become such a reliable part of your daily activities. Thank you for recommending them and for sharing your positive experience with us!

Thank you for choosing Sony!

Best regards,
-Fred

Hello Santiago,

Thank you for choosing Sony!

We're honored to hear that the WH1000XM6 headphones deliver amazing and rich sound quality. Your appreciation inspires us to keep pushing the boundaries of audio excellence for an immersive listening experience.

Best regards,
-Fred

Hi JulissaG!
Thanks for sharing your experience! It is truly wonderful to know that your WH-1000XM6 headphones are helping you create that perfect, quiet space for your studies. It’s great to hear they are providing the silence you need to stay focused.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi MarceloC,

Thank you for choosing Sony!

It brings us great joy to hear that you're experiencing excellent sound and good quality noise canceling with your WH-1000XM6 headphones! We appreciate your patience as you learned the controls and are glad they became easy to use after a few uses.

Best regards,
-Fred

Hello RyanC,

Thank you for choosing Sony!

We're honored to hear that the WH1000XM6 headphones are the best sounding you've ever experienced and that you would purchase them again. Your loyalty means a great deal to us, and we’re proud to provide products that deliver exceptional audio quality and enjoyment.

Best regards,
-Fred

Hi Maximilian,

Thank you for your detailed feedback on your new WH-1000XM6 headphones. We understand that sound preference which is very personal to each listener. We're pleased to hear you appreciate the great build quality and very nice case of the XM6. Your insights are valuable as we continue to evolve our audio products. Thanks for choosing Sony.
-Eliab

Hello SomeNathChakraborty,

Thank you for choosing Sony!

We’re elated to hear that you’re enjoying the WH1000XM6 headphones and their unmatched noise cancellation. It’s rewarding to know they stand out as the best among the brands you’ve used. Thank you for sharing your positive experience!

Best regards,
-Fred