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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1378 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the phenomenal sound quality and the comfortable, lightweight design that makes these headphones easy to wear for extended periods. Users also frequently highlight the impressive battery life and the convenient folding mechanism that enhances portability. While the vast majority of feedback is positive, a small number of users noted that the ear cups can trap heat during use and expressed a desire for a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,376 reviews
  • Rated 5 out of 5 stars

    Great noise canceling headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this because my roommates are regularly practicing in my house and it does a great job with noise canceling Only thing is the app has a feature to connect to two devices which it automatically changes the output to one device which can be strange at times

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aaron,

      We are glad to hear the noise canceling is helping you! You can manage or disable the automatic device switching by visiting the "System" tab in the Sony | Sound Connect app and adjusting your Multipoint Connection settings.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Forman

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headphones. There the best, i love there sound ans bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your enthusiastic review, JorgeR!

      We are absolutely thrilled to hear that you love your new WH-1000XM6 headphones and that you think they're the best! It's fantastic to know that you are enjoying the premium sound and bass quality.

      Thank you again for choosing Sony!

      Best regards,
      Gus,
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. I like the fact that it is noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, LatoshaC!

      We are delighted to hear that you are enjoying the great sound and particularly appreciate the noise canceling feature of your WH-1000XM6 headphones. We designed these to deliver truly immersive sound and industry-leading quiet, so it’s wonderful to know we've met your expectations.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Best Buy Employee

    Rated 5 out of 5 stars

    Good headphones

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Love them for the gym, they stay on the head mostly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MasonC, thanks for posting. We're glad that you're enjoying the WH1000XM6 at the gym thanks to their fit and comfort. We appreciate you choosing Sony. -Jenn Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. The key difference from the xm5s with the xm6 is The ambience is way better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacquelineV, thank you for the wonderful 5-star review! We're really happy to hear that you're enjoying your new Sony WH-1000XM6 headphones. It's fantastic that you've noticed the improved ambient mode—we put a lot of effort into making the listening experience even better with this model. We appreciate you choosing Sony again and for sharing your feedback! Regards, -Dominick Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Sony xm6

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was very very amazing, very much recommended it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AldoC,

      We are absolutely delighted to hear how much you love your new WH-1000XM6 headphones and truly appreciate your high recommendation. Delivering an amazing, premium audio experience for our customers is what we strive for.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    RECOMMENDED

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and great service. Absolutely loved it, also I went to buy it at the store and they assisted me so fast

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Santiago,

      Thank you for the wonderful feedback! We're thrilled to hear that you love your new WH-1000XM6 headphones and had such a fast, positive experience with the store team.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Great headphones overall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do recommend to anyone and everyone Sony did there thing with these joints

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello INOCENCIOF,

      Thank you for choosing Sony!

      We're elated to hear that you highly recommend the WH1000XM6 headphones. It's wonderful to know that the design and performance resonate so well with you, reflecting the dedication we put into creating exceptional audio experiences. Your enthusiastic endorsement means a great deal to us and motivates the team to continue delivering quality products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones are amazing. I absolutely love everything abt them :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WiggsD,

      We are excited to hear that you absolutely love everything about your new WH-1000XM6 headphones!

      It is incredibly rewarding to know they are delivering an amazing experience for you. We designed these headphones to push the boundaries of premium sound, combining our most advanced noise canceling technology yet with an ultra-comfortable design that you can wear all day long. Hearing that they have hit the mark for you in every way is exactly what we strive for.

      Thank you for choosing Sony to elevate your audio experience.

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but my concern is two things. One when you lie down the left side has some bottom that activates and it’s a little annoying. The second one is that when you are connecting with your iPhone listening to music and you get I call you need your hands for accepted or not.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marcosafa,

      We are sorry to hear about these concerns with your WH-1000XM6 headphones. To prevent accidental button presses while lying down, we recommend adjusting your head position or using the Sony | Headphones Connect app to customize or disable specific button functions. Regarding calls, you can enable "Speak-to-Chat" or use voice assistants like Siri to accept calls hands-free.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony m6

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality, best sound, good job sony. I love my sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, DavidC!

      We are absolutely thrilled to hear that you love your WH-1000XM6 headphones! Knowing that you recognize the best quality and best sound is a wonderful compliment to our team.

      Thanks again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Most definitely an upgrade from the Mark 5's

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best over the ear noise cancelling headphones I've ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, Mike! It is most rewarding to hear that the WH-1000XM6 headphones have set a new standard for your listening experience. At Sony, we strive to deliver premium sound, industry-leading noise cancelling, and enhanced comfort. With our latest advancements—like next-generation processors and refined ear cushion materials—our goal is to ensure immersive, high-quality audio and long-lasting comfort for every listener. Your satisfaction confirms the value of these innovations, and we're grateful to be your choice for over-ear noise cancelling headphones.
      Thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money, overall the sound quality and the noise cancelling on the device is phenomenal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Celsius,

      Thank you for choosing Sony!

      It’s fantastic to know that you find the WH1000XM6 worth the investment! We're delighted to hear that you're enjoying the exceptional sound quality and outstanding noise-canceling features. Thank you for sharing your positive experience with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    better software

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than Sony xm4's and 5's, more comfortable, better software

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohannA,

      That's wonderful feedback! We are delighted that you find the WH-1000XM6 headphones to be a clear upgrade from the XM4 and XM5, specifically highlighting the improvements in comfort and software.

      Thank you for choosing Sony!

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality of these headphones are great. Café mode is so great to me; always wanted to listen to music this way while working. Not a huge jump from the XM5 in my opinion, but still a lot to praise.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony - WH1000XM6 headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound quality. The noise cancelation is perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KerlinM,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you are enjoying the outstanding sound quality and perfect noise cancellation of the WH1000XM6. Thank you for sharing your positive feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Totally worth the $$

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones made our long flight so much more enjoyable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KATHYER,

      We're so happy to hear how much you're enjoying the WH1000XM6 headphones! We're proud our industry-leading noise cancellation feature is hitting the mark for you.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM6 one month Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly an amazing sound for an Audiophile as well as the noise cancellation is out of this world

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianM! Thank you for your feedback! It brings us great satisfaction to hear that you are impressed with the WH-1000XM6 headphones.
      This model features exceptional sound quality, along with industry-leading noise cancellation technology to ensure an immersive listening experience.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great looking and work well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look and the color! And they are great for studying in noisy places - they really work!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Joan,

      Thank you for choosing Sony!

      It’s rewarding to hear that you love the look and color of the WH-1000XM6! We’re delighted to know they are helping you study effectively in noisy environments. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great headset. Not worth the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset with a caveat. The noise cancelling is 100% set to the environment. Wearing for an extended period on a plane, for example, you will notice fluctuations in the noise cancelling frequency and it is quite unpleasant. Nothing you can do in the settings even when you specifically disable that toggle. Seems I’m in the minority here, though. Battery life is EXCELLENT. Its also nice to be able to connect to 2 devices at once. But these are not nearly worth the price.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi str8b8ed,

      We're glad to hear you're enjoying the excellent battery life and multipoint connection on your WH-1000XM6 headphones. We apologize for the frustration with the noise-canceling fluctuations on the plane. This behavior is most often caused by the Adaptive Sound Control feature, which we recommend disabling in the Sony | Headphones Connect app to maintain a consistent noise-canceling level. If the issue persists, please ensure you have the latest firmware installed.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global