Customer Ratings & Reviews

Hello TYCEL,

Thank you for choosing Sony!

It's wonderful to know that you're enjoying the WH-1000XM6 headphones! We're thrilled that you find the sound quality exceptional, and that both the noise cancellation and talk-through features are surpassing your expectations.

Best regards,
-Fred

Hi US285126!
Thanks for the awesome review! We are thrilled to hear that you've enjoyed every generation of our headphones and that the WH-1000XM6 is your favorite so far.

These headphones feature our best noise canceling yet to block out the world around you. They are also super lightweight for all day comfort and have a long lasting battery so your music never has to stop.

We really appreciate your loyalty to the Sony family!
Best regards,
Estefany

Hello SamuelT,

Thank you for choosing Sony!

We're excited to hear that you value the WH1000XM6 headphones and would recommend them to others. Your endorsement means a lot, and we’re glad the quality and experience they offer resonate with you. We appreciate your trust in choosing our product.

Best regards,
-Fred

Hi Knight!
Thanks so much for sharing your feedback with us.

We are thrilled to hear that your WH-1000XM6 headphones have become such a big part of your daily routine, from your travels to your gym sessions.

These headphones are built to keep up with you. They feature world class noise canceling that blocks out the world around you and a long battery life so the music never stops. Plus, they are designed to be super comfortable, making them perfect for those long walks or flights.

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hi, Aduiohead,

Thanks for the review and the 5-stars rating! We are truly heartened to learn to hear how much you are loving your Sony headphones! Powered by our next-gen processor and intelligent algorithms, the WH-1000XM6 premium headphones deliver studio-quality sound and our most advanced noise cancellation for an immersive, distraction-free listening experience!

Thanks for choosing Sony, have an amazing day!
DiegoV

Hi HumbertoL,
Thank you for sharing your thoughts on the WH-1000XM6! We're happy you consider them "Good headphones" overall.

About the sound quality, you can customize it to be exactly what you like using the Sony | Sound Connect app.
Here are the simplest things you can do right now to make the sound better:

-Go into the app and look for the Equalizer settings. You can play around with the sliders to change how the music sounds.

-Inside the app, find the setting called DSEE Extreme. This feature uses our smart technology to try and make compressed music sound closer to high resolution audio. It can really add detail and a sense of space to the music.

-In the app's system settings, make sure the "Bluetooth Connection Quality" is set to "Prioritize Sound Quality" instead of "Prioritize Stable Connection." This allows the headphones to use better streaming formats like LDAC for clearer audio (if your phone supports it).

Give those a try!

We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany

Hello Cdp4,

Thank you for choosing Sony!

We're thrilled to hear that our WH-1000XM6 headphones made your long car ride with your twins enjoyable. It's great to know that the noise-canceling feature and user-friendly functions helped make your journey smoother. Safe travels!

Best regards,
-Fred

Hi Jbchicago, thanks for the fantastic review on the Sony - WH1000XM6! We are thrilled to hear that their lightweight design makes them perfect for your work and daily commute. We appreciate you sharing your positive experience, and thanks for being part of the Sony family! Regards, -Dominick

Hi Zack,

We are happy to hear that the sound quality is good for your first pair of high-end headphones, but we sincerely apologize for the frustrating connectivity issues you are experiencing with the Sony app and the inconsistent Ambient Sound Mode. Since the app connection is unstable and Ambient Mode requires frequent re-connection, please ensure both the headphones and the Sony Headphone Connect app are updated to the latest versions, and then try performing an initialization (factory reset) on the headphones, as this often resolves communication bugs and restores full functionality.

Thanks for choosing Sony.

Best regards, Eliab

Hello Tony,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience and frustration you have experienced with your WH1000XM6 headphones compared to your previous pair. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

To help address the noise canceling performance you noted, we recommend following the troubleshooting steps outlined in our official guide here: https://www.sony.co.th/en/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/articles/00267839

Best regards,
-Fred

Hi cardo,

We are absolutely thrilled to hear that these are the best headphones you’ve ever owned! Thank you so much for the incredible feedback and your support.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Kendra!
Thanks for the feedback! It brings us great satisfaction to hear that you made the switch to the WH-1000XM6 and are happy with your new choice.

These headphones use smart technology to block out background noise so you can focus on your music. They are designed to be lightweight and comfortable for long trips, and the touch controls make it easy to change songs with just a quick tap.

It’s a pleasure having you as a Sony customer!
Best regards,
Estefany

Hi Nabdeep,

We are pleased to learn that your WH-1000XM6 headphones have become an essential tool for both your music and your professional calls! We strive to refine every generation of the 1000X series, and while the jump from the previous model is designed to be a subtle evolution in comfort and processing power, we are glad you are finding them to be a top-tier recommendation for daily use.

Thank you for choosing Sony to keep you connected and immersed in your sound.

Regards,
Dominick

Hello Ybee,

Thank you for choosing Sony!

We couldn't be happier to hear that you love your WH1000XM6 headphones and feel they are worth every penny. Your support means a lot to us, and we're delighted to know our product is enhancing your audio experience.

Best regards,
-Fred

Hi BenL,

We’re thrilled to hear that the WH-1000XM6 are the best headphones you've ever owned! It’s great to know that the new QN3 processor and expanded 12-microphone array are providing the "perfect" experience you were looking for. While we don't have a built-in fan, the redesigned headband and soft-fit leather are intended to help with long-term comfort; we appreciate the feedback regarding ear temperature during extended listening sessions. Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic review, PatrickK!

We are absolutely thrilled to hear that the WH-1000XM6 headphones are the best you’ve ever owned! It’s wonderful to know that our latest noise-canceling technology is delivering the experience you were looking for.

Thank you for the recommendation and for choosing Sony!

Best regards,

Gus,
Sony Social Media Team

Hello Asad,

Thanks for these fantastic five stars!

We're absolutely thrilled to hear your new WH-1000XM6 headphones are proving to be the perfect companion for both your daily routines and your adventures, whether indoors or out.

It's wonderful to know that you're appreciating the amazing sound quality and appreciating the intuitive controls. Remember installing the Sony | Sound Connect app to enhance your experience!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi James,

Thank you for being a loyal Sony fan and for sharing your experience with the WH-1000XM6. We truly appreciate your feedback regarding the comfort and temperature of the ear pads, as well as your detailed honest input regarding your experience with our support teams. This information is invaluable as we strive to improve both our products and our service.

We understand how essential your headphones are for your work-from-home setup, and we would like to personally evaluate your case to better understand the issues you've encountered. We want to make sure we find the best possible path forward for you.

Please email the following information to socialsupport@am.sony.com so our specialized team can assist you directly:

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for considering Sony!

Regards,
Dominick

Thank you for your feedback, JacobGW05.

We are so sorry to hear about the issues you've been experiencing with the microphone on your WH-1000XM6 headphones. This is certainly not the reliable experience we aim to deliver, and we understand your frustration, especially after trying a factory reset and firmware updates.

We want to help you get this resolved. We highly recommend contacting our support team directly. They are best equipped to troubleshoot the microphone issue and can provide you with the next steps to get this fixed.

You can connect with them at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you again for your valuable review.

Best regards, Gus, Sony Social Media Team