Customer Ratings & Reviews

Hi Mocchan,
Thanks so much for sharing your thoughts with us on the WH-1000XM6 headphones. We're really sorry about the clamping force being uncomfortable. We genuinely want every listening session to be a good one. Sometimes gently stretching the headband a little or adjusting the earcups angle can help loosen things up for a better fit.

As for the sound, one thing that might help is the Sony | Sound Connect app, there’s a simple built-in EQ, so you can fine-tune the bass and treble to match what sounds best to you.

Thanks for considering Sony and for your valuable feedback, it really helps us improve.
Sincerely,
Estefany

Thank you for sharing your excitement, SusanC!

We are confident that the WH-1000XM6 headphones will be a much loved and appreciated gift, offering top-tier noise cancellation and sound quality.

We agree—the silver color is a fantastic choice!

Thank you for choosing Sony for such a thoughtful present!

Best regards, Gus, Sony Social Media Team

Hi KevinR,

We are so happy to hear you're enjoying the upgrade! It’s great to know that moving from the XM4 directly to the WH-1000XM6 has been such a positive experience for you. We specifically brought back the foldable design and integrated the new QN3 processor to ensure these provide the best noise canceling and portability possible.

Thanks for choosing Sony. 

Best regards,
Eliab

Hi Dragonlady221,

It is fantastic to know that you are finding the WH-1000XM6 to be both very comfortable and a source of excellent sound. We are thrilled that the new, refined headband design and the power of our HD Noise Canceling Processor QN3 are providing you with the premium experience we aimed for with this flagship model. Knowing that you are happy with your purchase is the best feedback we could receive.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hello CesarG,

Thank you for choosing Sony!

We’re elated to hear that the WH-1000XM6 headphones continue to impress you after three months of use. It’s wonderful to know that the features and performance keep bringing you enjoyment and value over time.

Best regards,
-Fred

Thank you for the fantastic review, FranciscoA!

We are so thrilled to hear that the WH-1000XM6 is the best of the best for you! It’s the ultimate compliment to know you’d buy them all over again. We put a lot of work into the new Dual Processor system to make sure the noise cancellation and high-resolution audio are truly world-class, and it sounds like it’s paying off for your listening experience.

Thank you for being such an enthusiastic part of the Sony family!

Best regards,

Gus,
Sony Social Media Team

Hi MarcosR,

It’s rewarding to hear that your WH-1000XM6 headphones performed so exceptionally during your 16-hour flight!

We specifically engineered this model with long-distance travel in mind, ensuring that the noise-canceling technology can effectively silence cabin pressure and engine hum for extended periods. Knowing that the battery life held up through such a long journey while maintaining total comfort is a testament to our commitment to both stamina and ergonomic design. We are delighted that you could stay immersed in your audio from takeoff to landing without any interruptions.

Thank you for making Sony part of your travel essentials.

Regards,
Dominick

HI HokieDokie,

It’s wonderful to hear that your switch from Bose to the WH-1000XM6 has been such a success! We’re thrilled that our latest noise-canceling technology and sound quality are living up to the hype and providing the phenomenal experience you were looking for.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Magnumopus,

Thanks for sharing such an excellent and insightful review! We're thrilled to hear you're enjoying your WH-1000XM6 headphones so much, especially as an upgrade from the XM4s.

It's great to know that we were able to improve upon the features you already loved, and that the punchy sound and lightweight design are making them even more awesome for you.

We understand the feeling of missing a sale, but we're happy to hear you're not regretting the time you've had with them! Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi Nicklas,

We are ecstatic to learn that the WH-1000XM6 is the best headphone you have ever used! It is wonderful to hear that your experience was positive from start to finish—from the helpful service you received to the performance of the product itself. We strive to ensure that our technology delivers a premium experience that feels worth every penny, and knowing we achieved that for you is incredibly rewarding.

The XM6 represents a significant leap in audio engineering, featuring our most advanced noise-canceling processors to date. These headphones don't just block out noise; they analyze your environment in real-time to provide a tailored silence that allows the richness of your music to truly shine. Combined with an ultra-comfortable design, they are built to be the only pair of headphones you’ll ever need for travel, work, or relaxation.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hi LisaS,

We’re sorry to hear the audio sounds muffled! To improve clarity, we recommend using the Sony | Sound Connect app to set your Bluetooth Connection Quality to "Prioritize Sound Quality" and enabling DSEE Extreme to restore high-end detail. You can also use the Equalizer presets, like "Bright," to sharpen the vocals and reduce any heaviness in the bass.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Sergio,

It is great to hear that you are enjoying the WH-1000XM6 headphones!

We appreciate you being a loyal customer and choosing to upgrade from the XM5s. We are dedicated to continuous improvement, and knowing that you feel this is a significant upgrade is the highest compliment we could receive.

We really appreciate you choosing Sony!

Regards,
Dominick

Thank you for the fantastic review, Jason!

We are so pleased to hear that you find the WH-1000XM6 headphones to be a superior product compared to the competition!

It is incredibly rewarding to know that you prefer our model for its performance and reliability. We strive to provide a seamless and high-quality listening experience.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Chris,

Thank you for your detailed feedback on the WH-1000XM6 headphones. I'm glad you enjoyed the sound quality and ANC, but I'm very sorry to hear that the physical design caused you discomfort. Your experience is important to us, and we appreciate you bringing this to our attention.

We understand that comfort is a critical factor, especially for extended listening sessions, and it's disappointing to hear that the fit was not suitable for you. We are always working to improve our product designs, and we take all feedback, especially on comfort and ergonomics, very seriously.

While we're sad to see you return the XM6s, we're happy to hear you found a pair of headphones that you can wear comfortably.

Thanks for considering Sony products.

Best regards,
Eliab

Thank you for your thoughtful review and fair comparison, BenM. We appreciate your recognition of the WH-1000XM6 as an outstanding choice in its price segment. While brands like Bowers & Wilkins and Mark Levinson target the audiophile market, the WH-1000XM6 stands out by providing exceptional balance of industry-leading noise cancellation, sound quality, and smart features, all at a more accessible price point. For many listeners, the combination of comfort, advanced technology, and overall listening experience offered by the WH-1000XM6 makes it a standout option among premium wireless headphones.

Thanks for choosing Sony!

Gus,
Sony North America Customer Support

Hello YusufD,

Thank you for choosing Sony!

We couldn't be happier to hear that you’ve enjoyed both the WH1000XM4 and the new WH1000XM6 headphones. Your loyalty and kind words truly inspire us to keep pushing the boundaries of innovation and quality. Thank you for trusting us to enhance your listening experience with each new model.

Best regards,
-Fred

Hi user131318,

That's fantastic to hear! We're absolutely delighted to hear your WH-1000XM6 headphones have the very best noise cancellation. We strive to deliver an unparalleled listening experience. Thanks for choosing Sony.
-Eliab

Thank you for the fantastic review, CraigD!

We’re thrilled to hear you had such an excellent experience and received top-tier service during your purchase. We hope you are loving the industry-leading noise canceling and sound quality of your new WH-1000XM6!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

HI LiamO,

We are so glad to hear that you are enjoying the new level of quality with the WH-1000XM6! It is wonderful to know that our latest flagship headphones have earned a spot as your new favorites.

Thanks for choosing Sony.

Best regards, Eliab