Customer Ratings & Reviews

Thank you for the fantastic review, BlueBear!

We are thrilled to hear that you’re enjoying the WH-1000XM6! The XM4 set a high bar, so hearing that you find these to be a definite improvement is a wonderful compliment. We’re so glad you’re getting a great listening experience across all your media—whether it’s music, movies, or podcasts, we design our headphones to bring out the best in every detail.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for sharing your honest thoughts and feedback about the WH-1000XM6, MeganB. We’re glad to hear you found them to be a great product, and we completely understand your perspective as a current WH-1000XM4 user considering the upgrade.

The WH-1000XM6 is designed to build on Sony’s premium sound quality and industry-leading noise cancellation. With each new generation, we work to incorporate both technological advancements and feedback from our users to enhance comfort, usability, and sound experience. Some improvements in the XM6 include even more advanced noise cancellation, crystal-clear calls, and refinements to the overall design for enhanced wearability and ease of use. We appreciate that for loyal XM4 users, these updates may not always feel significant enough for everyone to make the switch at a higher price point.

Your suggestion regarding pricing is very valuable, and we are always reviewing feedback to find the right balance of innovation and accessibility. We’re grateful for your loyalty to the XM4 and hope it continues to provide excellent performance for your needs. If you decide to try out future models, we hope to deliver features that offer even more value for you.

Thanks again for taking the time to share your thoughts—your voice truly helps shape the future of Sony headphones.

Best regards,
Gus
Sony Social Media Team

Hi Brea,

That is wonderful feedback! We are thrilled that you are so glad you purchased the WH-1000XM6 Headphones and are enjoying the clean sound quality and excellent noise canceling. Thanks for choosing Sony.

Best regards, Eliab

Hello Nicole,

Thank you for choosing Sony!

We're thrilled to hear that your friend is loving the WH-1000XM6 headphones. It's always wonderful to gift something that brings so much joy, especially to a music enthusiast! Their review really highlights the quality and performance of these headphones.

Best regards,
-Fred

Hello MaryS,

Thank you for choosing Sony!

We're excited to hear that your WH1000XM6 headphones are working perfectly and that you’re pleased with the product. It’s also wonderful to hear about your positive experience with Best Buy’s customer service. Your feedback encourages us to keep delivering quality and support that truly matter. Thank you for sharing!

Best regards,
-Fred

Hi LooMcSwag, thank you for your honest and thoughtful review! We're happy to hear the Sony - WH1000XM6 has come the closest to delivering the experience you've been searching for. We understand that finding the perfect balance between sound quality and comfort can be a personal journey—especially when comparing over-ear headphones to earbuds. The WH1000XM6 is designed to offer powerful, immersive audio and advanced noise cancellation, and we're very glad it stood out among your options. Thank you for choosing Sony! Best regards, -Dominick

Hi Chuck,

We're thrilled to hear that you're enjoying your new WH-1000XM6 headphones and that you've been a loyal customer since the XM2! It's fantastic to know that you feel they are our best model yet. We're also glad to hear that you're not experiencing the disconnection issues you had with your XM5s. We've continuously worked to improve the stability of our Bluetooth connection with each new generation, and your feedback confirms that our efforts have been successful.

Thanks for choosing Sony, have a great day!
DiegoV

Thank you for taking the time to share your feedback on the WH-1000XM6, LeoB. We're glad to hear that you're enjoying the active noise cancellation feature. Your comments regarding the fit are appreciated—achieving the best sound and ANC performance does often depend on adjusting the headband for a secure and comfortable fit.

We also understand your concern about smudging. The materials used are selected for comfort and audio quality, but they can sometimes show fingerprints or marks. To help minimize this, we recommend gently wiping the headphones with a soft, dry cloth. If you need further tips or support, please don't hesitate to reach out to our customer support team.

Your input is valuable and helps us continue to improve our products and user experience.

Thanks for choosing Sony!

Gus,
Sony North America Customer Support

Hi AllisonZ,

We are elated to hear that you are thoroughly enjoying your headphones and that they have become a part of your daily routine! It is wonderful to know that you consider them a great purchase.

Thank you for choosing Sony.

Regards,
Dominick

Hi JosephR,

Thanks for that fantastic 5-star review! We're thrilled to hear that you feel the WH-1000XM6 headphones surpass other brands you've used. It's truly rewarding to know that the noise cancellation is making such a difference for you. The HD Noise Cancelling Processor QN1 and Integrated Processor V1, working with eight microphones, are what deliver that truly immersive, distraction-free listening experience you're praising. We're also glad the setup was easy with the app!

Thanks for choosing Sony, and have a wonderful day!
DiegoV

Thank you for the amazing review, HopeD!

We are absolutely thrilled to hear that the WH-1000XM6 headphones are the best you’ve ever owned! That is quite a compliment, and we’re so happy that the sound quality and noise canceling are delivering exactly what you were looking for.

We hope you continue to enjoy every detail of your favorite music with them. Welcome to the Sony family, and thank you for choosing us!

Best regards,

Gus, Sony Social Media Team

Thank you for your feedback, LisaK!

We are happy to hear that you are enjoying the industry-leading noise cancellation on your WH-1000XM6. We’re sorry to hear the sound quality didn't quite hit the mark for you right out of the box, but we recommend trying the Equalizer settings in the Sony | Headphones Connect app to customize the audio to your personal taste. Many users find that a quick adjustment to the presets really brings the music to life. Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi papiloxs,

We are pleased to hear that you are enjoying the overall quality of the WH-1000XM6 headphones! It's fantastic that you've discovered the customizability within the Sony Headphones Connect app to fine-tune the EQ and make them truly shine for your listening preferences.

Thanks for choosing Sony.

Best regards, Eliab

Hi LEOR!
Thank you for your feedback! We are thrilled to hear that you've noticed a significant difference after upgrading from the WH-1000XM5 to the WH-1000XM6.

This model features advanced noise cancellation and an exceptional battery life, allowing you to enjoy your music without interruption. We appreciate your recommendation!

Thanks for choosing Sony!
Best regards,
Estefany

Hello ChalinYok,

Thank you for choosing Sony!

We're elated to hear that you regard the WH1000XM6 headphones as the best Sony has offered so far. Your high praise inspires us to continue advancing our technology and delivering exceptional audio experiences. We're grateful for your feedback and look forward to surprising you with future innovations.

Best regards,
-Fred

Hello DanaP,

Thank you for considering Sony products.

We regret to learn about the challenges you are experiencing with the microphone quality of your WH1000XM6 during calls, particularly with sound distortion and the need to repeat yourself. We understand how disruptive this can be, especially in environments with potential Bluetooth interference such as apartments.

To address this, we recommend reviewing the guidance provided in the following article, which covers common call quality concerns: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856788.html.

Additionally, installing the latest Firmware Version 3.0.0 can improve device performance and call functionality. Detailed update instructions are available here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/software/00355433.

Should the issue persist, we encourage you to contact our dedicated support team for advanced troubleshooting. Contact details and resources can be found at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

We are committed to assisting you in resolving this matter.

Best regards,
-Fred

Thank you for the fantastic review, Glenn!

We’re glad to hear that your WH-1000XM6 headphones are delivering on every promise. We appreciate you highlighting that they are a worthy investment for the performance you're receiving!

Enjoy the music and thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for the review, ChrisJ!

We’re so glad to hear your daughter is loving her WH-1000XM6 headphones and that they are performing exactly as expected. It's great to know the noise cancellation and sound quality are hitting the mark for her.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hello Spuds,

Thank you so much for taking the time to share your positive experience with the Sony WH-1000XM6! We're thrilled to hear that you've made the upgrade from the WH-1000XM4 and are enjoying the enhanced features and sound quality.

We appreciate your loyalty to the Sony brand and are glad that you found our headphones to be superior to others you've tried. Thank you for choosing Sony!


Best regards,
-Fred