Customer Ratings & Reviews

Hi JACOBA,

We are sorry to hear that the sound on your WH-1000XM6 headphones has suddenly become muffled, especially since you've kept them well-maintained and away from moisture.

To help resolve this, please try the following troubleshooting steps:

1- Check for Software Updates: Open the Sony | Sound Connect app on your mobile device to ensure your headphones are running the latest firmware version.

2- Adjust Sound Quality Settings: Through the Sound Connect app, check your Bluetooth connection settings and set them to Prioritize Sound Quality rather than connection stability.

3- Restart the Headphones: Power the headphones off and back on again to clear out any temporary software glitches.

If the muffled audio issue persists after trying these steps, please reach out to our technical support team directly for further assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony

Regards,
Dominick

Hi Flan1208,

Thanks for this fantastic feedback! It's great to hear that you're so happy with your new WH-1000XM6 headphones.

Your review is a perfect, concise summary of what makes these headphones so good. The "outstanding" performance is exactly what we aim for, and it's clear you're experiencing the top-tier sound quality and noise cancellation they're known for.

Your recommendation is highly valuable to other people considering a premium pair of headphones. We're confident that your experience will be consistent and you'll continue to enjoy them for a long time.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi CHUD!
Thanks so much for your review of the WH-1000XM6.

Regarding the email and text alerts, those are actually controlled by your iPhone's "Announce Notifications" feature rather than the headphones themselves. You can easily turn this off by going to your iPhone Settings and toggling it off.

Thanks for choosing Sony!
Best regards,
Estefany

Hello Anonymous,

Thanks for these fantastic five stars!

We're thrilled to hear you're enjoying the ANC (Active Noise Cancellation) and that you're experiencing even better clarity than with the XM5s. Our engineers work tirelessly to push the boundaries of audio technology!

We also appreciate you mentioning that you had some initial trouble with the AUX port but got it sorted out. We're glad it's working for you now, and if you ever encounter any further issues or have questions, please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi MariahJ,

We are delighted to hear that you think the Sony WH-1000XM6 are the best headphones ever! Hearing feedback like this truly makes our day and affirms our commitment to providing outstanding audio products. Thank you so much for the fantastic 5-star review and for choosing Sony!

Regards,
Dominick

Hi GloriaP,

That's fantastic! We are delighted to hear you and your son are both enjoying the great experience of the WH-1000XM6 Wireless Noise Canceling Headphones. Thanks for choosing Sony.

Best regards, Eliab

Thank you for the glowing review, OleksandrS!

We are absolutely thrilled to hear that the WH-1000XM6 is perfect for you in every way. Knowing that we’ve hit the mark on everything from the noise cancellation to the comfort and sound quality means a lot to us.

Thank you for choosing Sony and for sharing your experience!

Best regards,

Gus, Sony Social Media Team

Hi AlexisC,

We're thrilled to hear that the WH-1000XM6 headphones are great quality, deliver good bass, and are a perfect recommendation for use while studying and at the gym.

Thanks for choosing Sony.

Best regards, Eliab

Hi OccasionalBuyer,

We are sorry to hear that your experience with the WH-1000XM6 has not met your expectations, especially after moving from the XM5. The issues you described—poor sound quality, a "toy-like" microphone, and random shutdowns—are certainly not typical of this model, which features an upgraded QN3 processor and 12-microphone system for improved clarity. We recommend disabling the "Automatic Power Off" setting in the Sony Sound Connect app to address the shutdowns and performing a factory reset (holding the power and noise-canceling buttons for 10 seconds) to resolve potential software glitches affecting the audio; however, if the issues persist, it is very likely you have a defective unit and we encourage you to utilize your warranty for a replacement. Thanks for choosing Sony.

Best regards, Eliab

Hello Smoak,

Thank you for considering Sony products.

We sincerely apologize for the discomfort you're experiencing with the WH-1000XM6 headphones. While we're glad to hear you appreciate the audio quality, we understand that comfort is equally important, and your feedback is taken very seriously.

To help improve your experience, please ensure the headphones are worn correctly, as proper positioning can significantly enhance comfort and reduce heat buildup. You can find detailed guidance on how to wear the unit for optimal comfort here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

Rest assured, we will forward your comments to our dedicated Sony team for thorough review as we continuously strive to enhance our products. Thank you for bringing this to our attention.

Best regards,
-Fred

Hello SeanF,
Thanks for reaching out to us about your WH-1000XM6 headphones. We're genuinely sorry to hear that you're finding them insanely uncomfortable even after months of daily use. That's definitely not the experience we want you to have.

We recommend you take a moment to review the official Sony Help Guide on how to properly wear the headset. Sometimes a very slight, specific adjustment can completely relieve pressure points.
Please check out this link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

We sincerely appreciate you taking the time to share such detailed feedback about the comfort and ergonomics of the headphones. Receiving specific input like this is incredibly valuable to us.

Thanks for considering Sony products. We apologize for your experience.
Sincerely,
Estefany

Hello AngelaB,

Thank you for choosing Sony!

We're elated to hear that your son loves the WH1000XM6 headphones so much. It’s wonderful to know they have made such a positive impact and are being enjoyed to the fullest. We appreciate you sharing this joy with us and hope they continue to deliver exceptional sound and comfort for him.

Best regards,
-Fred

Hi User338952,

Thank you for the amazing review! It brings us great joy to hear that you're loving the Sony WH-1000XM6 headphones. It's great to know that you're taking full advantage of the Sony | Headphones Connect app to customize your sound. We designed these headphones to provide a seamless and personalized experience, whether you're using the Adaptive Sound Control to automatically adjust to your surroundings or enjoying high-resolution audio thanks to LDAC support and our industry-leading noise cancellation.

Thank you for choosing Sony!

Best regards,
Dominick

Hi Cardzfam,

It brings us great satisfaction to hear that you are enjoying your new WH-1000XM6 headphones. We put a lot of passion into the noise cancellation and sound quality of this model, and knowing that it delivers a premium experience for you is exactly what we strive for.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Hi Wyatt,
Thanks so much for taking the time to share your feedback about your new WH-1000XM6 headphones!

We are immensely pleased to hear that you think they are the best you've ever owned and that you're noticing the great clarity.

Thank you for selecting Sony!
Best regards,
Estefany

Thank you for the fantastic review, DevinH!

We are absolutely thrilled to hear that the WH-1000XM6 are the best headphones you've ever owned. It’s rewarding to know they were worth the investment for you!

Thank you for being part of the Sony family.

Best regards,

Gus, Sony Social Media Team

Hi Carlos,

We could not be more pleased to hear that you consider the WH-1000XM6 to be one of the best on the market! We are glad that the new foldable design and our latest noise-canceling technology are providing the premium experience you deserve.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Hi Levi,

We are incredibly sorry to hear about the mechanical failures you've experienced with your WH-1000XM6 headphones, especially given your history with our previous generations. As a product designer, your detailed feedback regarding the structural integrity of the telescoping band and the wear on the ear pads is highly valuable, and we are passing these insights directly along to our engineering and quality assurance teams.

We also want to apologize for any frustration regarding our standard warranty policy, which targets defects in materials and manufacturing workmanship under ordinary use but generally excludes physical or structural damage.

Thanks for considering Sony products.

Best regards,
Eliab

Thank you for the review, chunkees!

Welcome to the latest generation! The WH-1000XM3 was a classic, but we are so glad you’re enjoying the upgrade to the XM6. You’ll definitely notice the jump in noise-canceling precision and the improved voice pickup for calls. It’s a huge step forward and we’re thrilled it’s living up to the legacy for you!

Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team